Tech Support Specialist Resume Samples

The role of a Tech Support Specialist is to work within the organization and provide assistance and maintenance support for all computer hardware and systems. The job description entails installing, updating, and configuring hardware and software, and fixing issues related to the equipment on a day-to-day basis. Typical activities seen on the Tech Support Specialist Resume include the following – checking the status of all hardware and systems, responding to help requests, installing and updating the latest software and hardware; replacing damaged hardware; troubleshooting software issues; and assessing updates and new technology.

A well-drafted resume should portray the following skills and abilities – outstanding knowledge of hardware, software and networks; good understanding of the basics of software programming and functions; good communication skills; and a good memory to remember the specifications and procedures of hardware and software. Interested applicants can apply with a diploma in Computer Science or IT.

Tech Support Specialist Resume example

Tech Support Specialist Resume

Summary : Customer service management where experience can be utilized to improve customer satisfaction work very well with computers answering phones so would like to expand experience outside of fast food industry.

Skills : Technical Support, Customer Service , Microsoft Outlook, Lync, Microsoft Powerpoint, Moderate Microsoft Excel, Coaching And Developing.

Description :

    1. Trained on blackberries to do hard resets.
    2. Assisted with implementation of our newest product, CUSI Web Portal (CWP), a SharePoint.
    3. Experienced in database management in SQL Server Management Studio and Visual FoxPro.
    4. Wrote and deployed scripts to update/delete/replace records for the entirety of the customer database.
    5. Troubleshot any device that has malfunctioned.
    6. Scheduled technicians if one needed.
    7. Updated permit information for dispatch.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma


Sr. Tech Support Specialist Resume

Summary : Current objective is to continue career path one of three closely related industries in which have grown (at times concurrently) for the last 9 years, one of several roles which played therein.

Skills : Electronics, Electro-mechanical, Hydraulics, Pneumatics, Mechanic, Crane Operation.

Description :

    1. Traveled throughout the country as one of two Tech Support Specialists.
    2. Visited up to 10 customer sites annually.
    3. Retrieved log in information for our website  assisted customer with customizing automation programs.
    4. Placed orders for new equipment.
    5. Disputed false alarm fines and filing damage claims.
    6. Placed service calls for 16 technicians and 15 Customer sites in various regions across the country.
    7. Utilized laptop to schedule visits  provide monthly customer status reports.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
NCCCO In Crane Operation


Jr.Tech Support Specialist Resume

Summary : Gain position within Information Technology (IT) field in order to expand current corporate IT knowledge become dedicated and loyal asset to your company with room to advance.

Skills : Microsoft Office, Excel, Customer Service, Management, Leadership, Sales, Data Entry, Call Center, Technical Support, Typing, Computer Network Operations, Communications.

Description :

    1. Supervised physical inventory at customer sites.
    2. Trained personnel on 30 different types of equipment.
    3. Trained personnel to learn basic operating procedures of computer equipment and large machinery.
    4. Performed hands-on fixes at desktop level, including installing upgrading software, implementing file backups, configuring systems  applications.
    5. Tested fixes to ensure problem has been adequately resolved.
    6. Documented all pertinent end user identification information, including name, department, contact information,  nature of problem or issue.
    7. Built rapport and elicit problem details from help desk customers Identify  learn appropriate software and hardware used and supported by organization.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Asst. Tech Support Specialist Resume

Summary : Extensive Lean Six Sigma Academics, Sales, Professional Expertise, Computer Applications, Report Generation, Data Analysis, Client Relations. Self-motivated, focused, very competitive with business acumen to excel in any challenging position Business sales professional with management customer care experience.

Skills : Videography, Experienced in Final Cut Pro / All aspects of Customer Service.

Description :

    1. Performed related duties consistent with scope and intent of position.
    2. Experienced with desktop operating systems.
    3. Supported over 500 clients in reaching their technology goals.
    4. Provided technical support for hardware, software, networks, peripherals, web applications.
    5. Analyzed and understand complicated issues quickly,  implement solutions urgently needed.
    6. Showed initiative figure out solutions problems independently.
    7. Provided complex technical support combined with exemplary customer service.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business Management

Associate. Tech Support Specialist Resume

Objective : Experienced IT professional offering broad range of technical expertise, project management, customer service. Experience at Planning, deploying, supporting wide range of IT infrastructures including Windows Server/Active Directory, Exchange, SQL, and virtualization Technical expertise twenty years of experience with Windows Server Active Directory, seventeen years Microsoft Exchange, fifteen years Firewall, routing, VPN switch administration, seven in server virtualization.

Skills : MS Office, VPN switch administration.

Description :

    1. Performed varied degrees of problem determination  resolution of desktop hardware software problems through effective use of available technical resources, per contracted service level agreements.
    2. Resolved customer hardware/software PC problem tickets.
    3. Performed installs, moves, adds change (IMAC) activities,  data backup restore on certain accounts, for clients.
    4. Responsible for ensuring all LAN , WAN cabling all Point of Sale (POS) hardware software fully functional  delivered prior  opening dates of new stores and remodel sites.
    5. Implemented, designs and sets strategy for all LAN/WAN architecture and infrastructure within  global organization.
    6. Monitored remote assess through VPN Implement and support Cisco VPN gateways / Cisco PIX/ASA firewalls, Manage Internet Service Providers ISP.
    7. Created and updated technical documentation for processes and procedures in a network operations environment.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
New Horizon Computer Learning Center - Bellevue, WA)

Tech Support Specialist III Resume

Objective : Strong personal social skills with the ability to adapt to working environment any new job tasks. Experience in variety customer service and tech support related scenarios comfortable working with customers over phone or in person. Excellent computer skills knowledge SQL database management, Visual FoxPro. Skilled learning new concepts quickly, working well under pressure, communicating ideas clearly.

Skills : Excellent computer skills knowledge SQL database.

Description :

    1. Used troubleshot and supported Lotus Notes.
    2. Troubleshot  Networked through Rumba to retrieve info  reset passwords.
    3. Used VPN to reset passwords for Windows Verified agent's information for security purposes and gave out new ID's.
    4. Troubleshot and supported MS Office.
    5. Backed up Word files for agents.
    6. Used Net Op remote to obtain IP address to remote access their computers.
    7. Tracked trouble tickets using in house software.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
B.A. In Political Science

Tech Support Specialist II Resume

Objective : Obtain full-time position as Developer and enhance skills have obtained throughout years and also in school tenure. Also bringing great attitude willingness to learn and take in all knowledge that will help me succeed.

Skills : Excel, Word, Powerpoint, Customer Service, Data Entry, Event Planning, Fax, Hiring.

Description :

    1. Worked on customer website access, problems ranging from password resets reinstalling correct versions of Java  Adobe flash that were compatible on  sites.
    2.  Answered incoming calls in a professional, friendly and timely manner.
    3. Provided remote assistance via various tools such as Logmein, RDP, VMWare, Lync and Citrix.
    4. Built strong relationship with end users  projecting  positive attitude  providing helpful support.
    5. Worked to handle any user problems before finding it necessary to escalate the issue to a higher level.
    6. Managed multiple ticketing systems to include SARTRAC, Service Now, Track IT and BMC Remedy Force/Sales Force.
    7. Took an average of 100 calls per day-100% phone support.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Associates In Multimedia And Web Design

Tech Support Specialist I Resume

Objective : Certified IT professional with years of customer service training experience. Deeking full-time position in IT Industry. Looking for position that offers opportunity to grow develop, and eventually become leader field. Education.

Skills : Exemplary Word and Excel knowledge, Exceptional multi-tasking.

Description :

    1. Scheduled technicians to go and install first time customers internet service.
    2. Helped customers better understand connectivity issues providing step by step instructions.
    3. Helped customers get set up with wireless internet.
    4. Helped customers with any E-mail issues.
    5. Responsible for front line end user support, resolving basic technical issues  providing exceptional customer service.
    6. Attained and maintained proficiency  appropriate knowledge and skills.
    7. Provided customer with phone support to resolve technical issues, log and escalate calls as appropriate.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Lead Tech Support Specialist Resume

Summary : As pre-med student hope to gain experience in a lot of different medical settings. All things are for our experience learning and hope gain much knowledge and experience as can to reach ultimate goal of becoming trauma surgeon.

Skills : Shipping Admin, Computer Literacy, Customer Service And Tech Support.

Description :

    1. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
    2. Built customer loyalty by placing follow-up calls for customers who reported product issues.
    3. Formulated and enforced Service Center policies, procedures and quality assurance measures.
    4. Took inbound calls from Verizon customers having issues with internet connection.
    5. Helped service modems  routers over phone and made sure they were set up and working properly.
    6. Fixed customers connectivity issues through control panel  network sharing center.
    7. Issued out new routers or modems when needed.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Tech Support Specialist Resume

Objective : Customer-focused Representative with proven capacity troubleshoot issues ensure customer satisfaction. Customer Service Representative who maintains high level professionalism, patience efficiency minimize customer dissatisfaction increase customer loyalty. Customer Service Manager with track record developing quality call center workforce.

Skills : Classified Information And Materials Security.

Description :

    1. Collected customer feedback  made process changes  exceed customer satisfaction goals.
    2. Made reasonable procedure exceptions to accommodate unusual customer requests.
    3. Provided accurate and appropriate information in response to customer inquiries.
    4. Demonstrated mastery of customer service call script within specified time frames.
    5. Addressed customer service inquiries in timely and accurate fashion.
    6. Maintained up-to-date records at all times.
    7. Developed effective relationships with all call center departments through clear communication.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Junior
Education
Education
High School Diploma