The role of a Tech SupportSpecialist is to work within the organization and provide assistance and maintenance support for all computer hardware and systems. The job description entails installing, updating, and configuring hardware and software, and fixing issues related to the equipment on a day-to-day basis. Typical activities seen on the Tech Support Specialist Resume include the following – checking the status of all hardware and systems, responding to help requests, installing and updating the latest software and hardware; replacing damaged hardware; troubleshooting software issues; and assessing updates and new technology.
A well-drafted resume should portray the following skills and abilities – outstanding knowledge of hardware, software and networks; good understanding of the basics of software programming and functions; good communication skills; and a good memory to remember the specifications and procedures of hardware and software. Interested applicants can apply with a diploma in Computer Science or IT.
Summary : Customer service management where experience can be utilized to improve customer satisfaction work very well with computers answering phones so would like to expand experience outside of fast food industry.
Skills : Technical Support, Customer Service , Microsoft Outlook, Lync, Microsoft Powerpoint, Moderate Microsoft Excel, Coaching And Developing.
Description :
Trained on blackberries to do hard resets.
Assisted with implementation of our newest product, CUSI Web Portal (CWP), a SharePoint.
Experienced in database management in SQL Server Management Studio and Visual FoxPro.
Wrote and deployed scripts to update/delete/replace records for the entirety of the customer database.
Troubleshot any device that has malfunctioned.
Scheduled technicians if one needed.
Updated permit information for dispatch.
Experience
10+ Years
Level
Senior
Education
Diploma
Sr. Tech Support Specialist Resume
Summary : Current objective is to continue career path one of three closely related industries in which have grown (at times concurrently) for the last 9 years, one of several roles which played therein.
Traveled throughout the country as one of two Tech Support Specialists.
Visited up to 10 customer sites annually.
Retrieved log in information for our website assisted customer with customizing automation programs.
Placed orders for new equipment.
Disputed false alarm fines and filing damage claims.
Placed service calls for 16 technicians and 15 Customer sites in various regions across the country.
Utilized laptop to schedule visits provide monthly customer status reports.
Experience
10+ Years
Level
Senior
Education
NCCCO In Crane Operation
Jr.Tech Support Specialist Resume
Summary : Gain position within Information Technology (IT) field in order to expand current corporate IT knowledge become dedicated and loyal asset to your company with room to advance.
Skills : Microsoft Office, Excel, Customer Service, Management, Leadership, Sales, Data Entry, Call Center, Technical Support, Typing, Computer Network Operations, Communications.
Description :
Supervised physical inventory at customer sites.
Trained personnel on 30 different types of equipment.
Trained personnel to learn basic operating procedures of computer equipment and large machinery.
Performed hands-on fixes at desktop level, including installing upgrading software, implementing file backups, configuring systems applications.
Tested fixes to ensure problem has been adequately resolved.
Documented all pertinent end user identification information, including name, department, contact information, nature of problem or issue.
Built rapport and elicit problem details from help desk customers Identify learn appropriate software and hardware used and supported by organization.
Experience
7-10 Years
Level
Management
Education
Diploma
Asst. Tech Support Specialist Resume
Summary : Extensive Lean Six Sigma Academics, Sales, Professional Expertise, Computer Applications, Report Generation, Data Analysis, Client Relations. Self-motivated, focused, very competitive with business acumen to excel in any challenging position Business sales professional with management customer care experience.
Skills : Videography, Experienced in Final Cut Pro / All aspects of Customer Service.
Description :
Performed related duties consistent with scope and intent of position.
Experienced with desktop operating systems.
Supported over 500 clients in reaching their technology goals.
Provided technical support for hardware, software, networks, peripherals, web applications.
Analyzed and understand complicated issues quickly, implement solutions urgently needed.
Showed initiative figure out solutions problems independently.
Provided complex technical support combined with exemplary customer service.
Experience
7-10 Years
Level
Management
Education
Business Management
Associate. Tech Support Specialist Resume
Objective : Experienced IT professional offering broad range of technical expertise, project management, customer service. Experience at Planning, deploying, supporting wide range of IT infrastructures including Windows Server/Active Directory, Exchange, SQL, and virtualization Technical expertise twenty years of experience with Windows Server Active Directory, seventeen years Microsoft Exchange, fifteen years Firewall, routing, VPN switch administration, seven in server virtualization.
Skills : MS Office, VPN switch administration.
Description :
Performed varied degrees of problem determination resolution of desktop hardware software problems through effective use of available technical resources, per contracted service level agreements.
Resolved customer hardware/software PC problem tickets.
Performed installs, moves, adds change (IMAC) activities, data backup restore on certain accounts, for clients.
Responsible for ensuring all LAN , WAN cabling all Point of Sale (POS) hardware software fully functional delivered prior opening dates of new stores and remodel sites.
Implemented, designs and sets strategy for all LAN/WAN architecture and infrastructure within global organization.
Monitored remote assess through VPN Implement and support Cisco VPN gateways / Cisco PIX/ASA firewalls, Manage Internet Service Providers ISP.
Created and updated technical documentation for processes and procedures in a network operations environment.
Experience
2-5 Years
Level
Junior
Education
GED
Tech Support Specialist III Resume
Objective : Strong personal social skills with the ability to adapt to working environment any new job tasks. Experience in variety customer service and tech support related scenarios comfortable working with customers over phone or in person. Excellent computer skills knowledge SQL database management, Visual FoxPro. Skilled learning new concepts quickly, working well under pressure, communicating ideas clearly.
Troubleshot Networked through Rumba to retrieve info reset passwords.
Used VPN to reset passwords for Windows Verified agent's information for security purposes and gave out new ID's.
Troubleshot and supported MS Office.
Backed up Word files for agents.
Used Net Op remote to obtain IP address to remote access their computers.
Tracked trouble tickets using in house software.
Experience
2-5 Years
Level
Junior
Education
B.A. In Political Science
Tech Support Specialist II Resume
Objective : Obtain full-time position as Developer and enhance skills have obtained throughout years and also in school tenure. Also bringing great attitude willingness to learn and take in all knowledge that will help me succeed.
Skills : Excel, Word, Powerpoint, Customer Service, Data Entry, Event Planning, Fax, Hiring.
Description :
Worked on customer website access, problems ranging from password resets reinstalling correct versions of Java Adobe flash that were compatible on sites.
Answered incoming calls in a professional, friendly and timely manner.
Provided remote assistance via various tools such as Logmein, RDP, VMWare, Lync and Citrix.
Built strong relationship with end users projecting positive attitude providing helpful support.
Worked to handle any user problems before finding it necessary to escalate the issue to a higher level.
Managed multiple ticketing systems to include SARTRAC, Service Now, Track IT and BMC Remedy Force/Sales Force.
Took an average of 100 calls per day-100% phone support.
Experience
2-5 Years
Level
Junior
Education
Associate's In Multimedia
Tech Support Specialist I Resume
Objective : Certified IT professional with years of customer service training experience. Deeking full-time position in IT Industry. Looking for position that offers opportunity to grow develop, and eventually become leader field. Education.
Skills : Exemplary Word and Excel knowledge, Exceptional multi-tasking.
Description :
Scheduled technicians to go and install first time customers internet service.
Helped customers get set up with wireless internet.
Helped customers with any E-mail issues.
Responsible for front line end user support, resolving basic technical issues providing exceptional customer service.
Attained and maintained proficiency appropriate knowledge and skills.
Provided customer with phone support to resolve technical issues, log and escalate calls as appropriate.
Experience
2-5 Years
Level
Junior
Education
Diploma
Lead Tech Support Specialist Resume
Summary : As pre-med student hope to gain experience in a lot of different medical settings. All things are for our experience learning and hope gain much knowledge and experience as can to reach ultimate goal of becoming trauma surgeon.
Skills : Shipping Admin, Computer Literacy, Customer Service And Tech Support.
Description :
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Formulated and enforced Service Center policies, procedures and quality assurance measures.
Took inbound calls from Verizon customers having issues with internet connection.
Helped service modems routers over phone and made sure they were set up and working properly.
Fixed customers connectivity issues through control panel network sharing center.
Issued out new routers or modems when needed.
Experience
7-10 Years
Level
Management
Education
Diploma
Tech Support Specialist Resume
Objective : Customer-focused Representative with proven capacity troubleshoot issues ensure customer satisfaction. Customer Service Representative who maintains high level professionalism, patience efficiency minimize customer dissatisfaction increase customer loyalty. Customer Service Manager with track record developing quality call center workforce.
Skills : Classified Information And Materials Security.
Description :
Collected customer feedback made process changes exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified time frames.
Addressed customer service inquiries in timely and accurate fashion.
Maintained up-to-date records at all times.
Developed effective relationships with all call center departments through clear communication.
Creating an account is free and takes five seconds.
You'll get access to the PDF version of this resume template.
Choose an option.
Sign up with Google
Sign up with Facebook
Sign up with Linkedin
This helps us make sure you're human and prevents spammers from abusing our services.
By continuing, you agree to our Privacy Policy and Terms.
Unlock the Power of Over 10,000 Resume Samples.
Take your job search to the next level with our extensive collection of 10,000+ resume samples. Find inspiration for your own resume and gain a competitive edge in your job search.
Get Hired Faster with Resume Assistant.
Make your resume shine with our Resume Assistant. You'll receive a real-time score as you edit, helping you to optimize your skills, experience, and achievements for the role you want.
Get Noticed with Resume Templates that Beat the ATS.
Get past the resume screeners with ease using our optimized templates. Our professional designs are tailored to beat the ATS and help you land your dream job.
