Travel Operations Manager Resume Samples

Description :

1. Collaborated with the sales team to understand customer preferences and requirements, and design tailored travel packages.
2. Negotiated and liaised with suppliers, including hotels, airlines, car rental companies, and tour operators, to ensure the best rates and availability for travel services.
3. Ensured compliance with travel regulations and standards and stayed up to date with industry trends and developments.
4. Supervised a team of travel consultants and coordinators, providing guidance, support, and performance feedback.
5. Resolved customer issues and complaints related to travel operations, ensuring high levels of customer satisfaction.
6. Monitored and analyzed travel data and performance metrics and identified areas for improvement to optimize operational efficiency.
7. Developed and implemented standard operating procedures and guidelines to streamline travel operations.

Experience

7-10 Years

Level

Consultant

Education

B.H.M.

Description :

1. Developed domestic and international packages suggested interesting travel routes or places of interest to the clients.
2. Conversed with customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
3. Booked transportation and hotel reservations, using a computer terminal or telephone.
4. Planned, described, arranged, and sold itinerary tour packages and promotional travel incentives offered by various travel carriers.
5. Handled day-to-day tour operations.
6. Interfaced with other teams to improve and simplify handoffs between travel and the regions and/or other enterprise standards.
7. Assisted in managing crises related to travel disruptions, working closely with vendors to mitigate impact and ensure swift resolution.

Experience

5-7 Years

Level

Executive

Education

BBA

Description :

1. Responsible for carving out the growth plan for the team.
2. Identified the pain areas within the process and developed action plans for the smooth functioning of the process.
3. Drove 100 percent SLA on client deliverables throughout teams.
4. Supported continuous process improvement initiatives to ensure a high level of customer satisfaction.
5. Provided significant contribution should be able to handle multiple ad-hoc report requests and regular recurring reports.
6. Demonstrated analytical skills with attention to detail, analyzing, and authoring functional and technical specifications.
7. Handled client's operational issues independently, keeping key stakeholders always informed of the developments.

Experience

7-10 Years

Level

Senior

Education

BHM

Description :

1. Planned travel accommodations, booked flights, hotels, coaches, car rentals, and coordinated activities.
2. Managed and processed all travel-related documentation, including payments, itineraries, visas, medical, and legal forms.
   Assisted with any travel-related issues that may arise.
3. Researched travel deals and evaluated prices and services.
4. Arranged travel accommodations for business visitors.
5. Created, optimized, and monitored corporate travel policies.
6.  Prepared travel budget reports and analyzed and prepared reports on travel spend.

Experience

10+ Years

Level

Management

Education

BBA

Description :

1. Worked closely with the General Manager and occasionally acted up in their absence.
2. Directed everyday activities and assignments to enable your team to deliver exceptional guest experiences.
3. Established and implemented service recovery guidelines to ensure complete guest satisfaction.
4. Responded to guest complaints or concerns in a prompt and professional manner
5. Helped your General Manager to develop, implement, and monitor financial and operating plans to safeguard guest satisfaction and promote profitability.
6. Reported and analyzed T&L spending patterns.
7. Implemented travel processes with the businesses (acquisitions, re-org)

Experience

7-10 Years

Level

Consultant

Education

B.T.M.

Description :

1. Developed and implemented efficient operational processes for all aspects of the travel experience, including bookings, reservations, itinerary creation, and customer service.
2. Managed travel vendors and partners, negotiating rates and ensuring high-quality service delivery.
3. Implemented quality control measures to monitor and improve the efficiency and accuracy of operations.
4. Managed budgets and forecasts related to travel operations.
5. Analyzed data and identified opportunities to streamline processes and reduce costs.
6. Recruited, trained, and supervised a team of travel specialists (if applicable).
7. Provided excellent customer service, resolving inquiries and issues promptly and professionally.

Experience

5-7 Years

Level

Executive

Education

BTT

Description :

1. Provided coaching and feedback, handling crises and ensuring that team members have the resources and support they need to succeed.
2. Possessed knowledge of contracting and operations.
3. Managed travel budgets and financials, including cost control, profitability analysis, and expense reporting.
4. Ensured that they meet quality standards and deliver services as per agreed-upon terms.
5. Oversaw costing, ensuring financial efficiency, and delivering value for clients.
6. Collaborated with cross-functional teams for seamless event delivery.
7. Contributed to the enhancement of operational processes and efficiency.

Experience

7-10 Years

Level

Senior

Education

B.H.M.

Description :

1. Identified areas for improvement in operations processes and procedures and implemented measures to continuously improve the efficiency and effectiveness of the tour operations.
2. Demonstrated zeal to grow and lead the entire operations team.
3. Identified the Corporate and generated inquiries.
4. Ensured that the Sales targets were achieved.
5. Maintained liaison with airlines/consulates/tourism bodies.
6. Ensured that regular training is given to staff on soft skills.
7. Addressed any issues promptly and ensuring adherence to agreed-upon service levels.

Experience

5-7 Years

Level

Executive

Education

BBA

Description :

1. Served as the primary liaison between the Production and PR Teams and the BCD teams, as well as building a strong relationship with the Entertainment Travel Manager.
2. Supported the travel program by identifying program goals and carrying out action plans to implement program objectives.
3. Served as a liaison among clients, travelers, and suppliers by listening, problem-solving, and communicating both verbally and in writing.
4. Developed and maintained relationships with our suppliers, and was the escalation point for vendor concerns.
5. Maintained relationships with key stakeholders across various levels of the organization.
6. Communicated travel initiatives, travel category results, and updates to the program or industry.
7. Ensured all operational goals were consistently met and worked to implement and measure continuous improvement efforts.

Experience

10+ Years

Level

Management

Education

BTT

Description :

1. Carried out supervisory responsibilities by company's policies.
2. Coordinated with the quality assurance personnel to ensure that the goods met an acceptable standard and generated positive feedback from clients.
3. Ensured all the buses and transportation systems ran on schedule.
4. Worked closely with an account manager and account coordinator on staffing, routes, and vendors.
5. Dispatched drivers and organized breaks and hours.
6. Unraveled and solved transportation logistics problems.
7. Worked to train and prepare a team for the project at hand, conduct pre-training meetings and post-show reviews.

Experience

5-7 Years

Level

Executive

Education

BBA