Baggage Service Agent Cover Letter Example

A Baggage Service Agent works mainly for the airline sector and handles all duties relating to passengers’ luggage or baggage. The main duty of this individual is to scan, sort, process, load, unload, and check the passenger’s luggage and provide them with a seamless and enjoyable journey. To ensure success in this role, the applicant should have strong knowledge of the rules and regulations associated with luggage permit limits/limitations, and be physically strong to lift at least 50 pounds.

An attractive Baggage Service Agent cover letter allows you to direct the reader’s attention to aspects of your resume that are most relevant, demonstrate your knowledge of the company you’re writing to and express your interest and enthusiasm for the position. Want one super quick? Have a look at our Baggage Service Agent Cover Letter Sample and download it easily!

Baggage Service Agent Cover Letter example

Baggage Service Agents are tasked with the major duty of helping customers with their luggage and baggage. Working mainly for the airline sector, a Baggage Service Agent will complete the following work activities – assist with loading and unloading luggage, help passengers in the check-in process, assist passengers who have lost their luggage, provide information about permissible limits, and items; and provide exemplary customer service support. They also act as a liaison between the travel agency and the customers and ensure that the passengers get a pleasant and safe travel experience.

What to Include in a Baggage Service Agent Cover Letter?

Roles And Responsibilities

  • Helping passengers with their baggage, loading, and unloading.
  • Answering customer’s inquiries, and providing needed information.
  • Tagging and weighing passenger luggage.
  • Ensuring the material inside the luggage is safe and allowed for transportation.
  • Loading and unloading the baggage into carts.
  • Ensuring proper handling of the passenger luggage.
  • Monitoring the baggage movement through the pallet jacks and conveyor belts.
  • Helping passengers with their lost and theft complaints.
  • Ensuring the luggage complies with set standards.

Education & Skills

Baggage Service Agent Skills:

  • The ability to provide customer service without any hesitation.
  • The ability to stay calm and composed while dealing with unruly passengers.
  • Physical stamina to lift heavy baggage.
  • Good time management and multitasking skills.
  • Sharp attention to detail.
  • Knowledge of airline baggage policies and procedures.
  • The ability to work in a fast-paced and challenging environment.
  • The ability to work independently and in a team setting.

Baggage Service Agent Education Requirements:

  • High school diploma or GED;
  • A college degree in hospitality, customer service, or a related field is preferred.

Baggage Service Agent Cover Letter Example (Text Version)

Dear Mr./Ms.

Upon learning of your requirement for a Baggage Service Agent, I hastened to submit my resume and write this letter for your consideration. As a highly motivated, multitasking, and reliable professional with more than 10 years of experience working in the customer service and logistics sector, I strongly feel that I will be an immediate asset to (company name).

For the past 9 years, I have been working as a Baggage Handler for (old company name). From assisting passengers with their baggage to operating the conveyor belt, and unloading luggage, adhering to safety protocols, my profile includes providing immense logistical assistance to various customers, and management. My excellent time management and problem-solving skills have prepared me to excel in this role, and I am ready to contribute my share to (company name)

My professional accomplishments and relevant skills include –

  • Assisting in loading, unloading, collecting, scanning, and sorting passenger luggage flying with (old company name) airlines, while ensuring the bags are tied and safe for movement to and from the conveyor belt and cargo.
  • Received a 100% success rate in maintaining the passenger’s luggage safe and protected from loss or theft or damage, this service reaped results by earning me the best employee of the Year award for the past 5 years.
  • My swift and superior performance was appreciated by the management, and I directly went to the supervisor designation from Assistant level.
  • Highly vigilant, and ensures all SOPs are adhered, to and that the staff comply with all FAA procedures, and guidelines, whilst ensuring an optimal level of safety for passengers and employees.
  • Assisted senior/elderly citizens with their entry/exit, and helped customers who need extra support.
  • Superior work ethics, coupled with unsurpassed punctuality and a positive attitude.

I believe that apart from my educational knowledge, and work experience, I have an immense blend of passion for serving customers, and my reliable nature will help me work under any pressuring times. I trust that I can very easily surpass your expectations for this role, and this will be eminent within a few months of my joining.

I am confident that I would make a positive contribution to your team. I am excited to discuss my qualifications in more detail and I look forward to hearing from you soon.

[Your Name]


A Baggage Service Agent cover letter will help the applicant to put himself/herself as the most deserving candidate for the employer. Therefore, enclosing a cover letter along with the resume will enhance the importance of the job application and force the hiring manager to consider the applicant for the available position. Not all are well-trained to write an appealing cover letter! there is certain professional cover letter writing rules to be followed while drafting this document. Go through our cover letter samples, and customize the letter as per your requirements. For Resume help, you can check out our exclusive Baggage Service Agent Resume Samples!



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