Baggage Service Agent Resume Samples

Baggage Service Agents are responsible for handling luggage and other items for passengers in airports and other travel hubs. The agents assist passengers with inquiries, provide customer service, and ensure the safe and timely loading and unloading of baggage from aircraft and other vehicles. The job duties commonly depicted on the Baggage Service Agent Resume are – greeting passengers, helping them with their luggage, providing customer service, addressing passenger concerns and complaints, loading and unloading baggage from aircraft or other vehicles, and monitoring baggage handling equipment.

In order to become a Baggage Service Agent, one must possess strong customer service and communication skills. They must be able to work in a fast-paced environment and remain organized and efficient. A high school diploma or GED is usually required for this position, as is the ability to lift and carry heavy items. Additional knowledge of airline rules and regulations is helpful.

Looking for drafting your winning cover letter? See our sample Baggage Service Agent Cover Letter.
Baggage Service Agent Resume example

Baggage Service Agent Resume

Objective : Obtain a Baggage Service Agent position at your respectable company where can I maximize and apply my current art skills; and expand my knowledge of the field; and to be an asset to the company. Coordinated and handled customer baggage check-in and misplaced/lost baggage claims, provide reports to carriers, and assisted customers with travel information.

Skills : Microsoft Office Suite, Office Management, Customer Relationship Management, Computer, Data Entry, Clerical, Customer Service .

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Description :

  1. Responsible for luggage distribution, data entry and light typing.
  2. Answered multi-line telephone, screening and directing calls, taking and relaying messages.
  3. Received and greeted clients as they arrive to the baggage claim terminal.
  4. Supervised, managed and trained all newly hired employees.
  5. Provided clients with flight and luggage information via email and telephone.
  6. Met critical deadlines and effectively balancing all claim records.
  7. Assisted with administrative responsibilities and possessed strong problem solving strategies.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Degree in Hospitality


Baggage Service Agent Resume

Summary : As a Baggage Service Agent, answered telephone calls and routed non-routine calls to appropriate individuals; typed routine correspondence and other materials; processed mail by opening and distributed to appropriate sections or individuals; checked documents such as application for completeness, inventory categorizing, labeling, coding and batching documents.

Skills : Editing, Research, Receptionist, Executive Support, Secretarial.

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Description :

  1. Entered, edited and retrieved data in order to track number of wheel chair passengers.
  2. Assisted South West agents in handling luggage to be tagged for identification.
  3. Listed tag information on log sheet for tickets needing to be retagged.
  4. Communicated with all managers, technicians, and employees daily. Supervised oversize conveyor belt for firearms and overweight items.
  5. Heavy data entry to tracked number of wheel chair passengers for statistic reports.
  6. Delivered excellent customer service by ensuring the passengers bags are delivered to the proper destination with the passengers.
  7. Solved all passengers complaints and concerns. Communicated effectively in English.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Degree in Hospitality


Baggage Service Agent Resume

Objective : As a Baggage Service Agent, Updated records with later arriving bag information. Monitored the delivery of baggage and handle irregularities associated with the internal baggage process. Prepared bag delivery orders and arrange for delivery using bag delivery services or other available means.

Skills : Microsoft Office, Adobe Photoshop, Autodesk Maya.

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Description :

  1. Worked with customers tracking passengers bags and making delayed damage and pilfered claims on baggage.
  2. Provided the best customer service as i possibly could. Get passengers their luggage as soon as possible.
  3. Used Independent skills and worked well under pressure.
  4. Responsible for proper handling loading passenger bags into proper containers and baggage carts.
  5. Created a memorable experience for customers through great customer service.
  6. Screened all interline passengers prior to placing bags on the interline return belts.
  7.  Tracked baggage through. Effectively managed and prioritized multiple tasks. 
              Years of Experience
              Experience
              2-5 Years
              Experience Level
              Level
              Executive
              Education
              Education
              Degree in Hospitality

              Baggage Service Agent Resume

              Headline : As a Baggage Service Agent, provided customer service assistant in the baggage service office. Assisted all travelers in need of locating their luggage, provide customer service with regards to damages and misplaced luggage. Lifted a minimum of 80 bs and walked and stand for long periods of time. Multi-tasked and handled direct interactions with passengers.

              Skills : Customer Service, Writing, Typing, Security And Security Searches On Aircraft, Cleaning.

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              Description :

              1. Ensured baggage tagging is correct. Issued customer compensation as per carrier policy. 
              2. Directed and assisted passengers with mis-checked or short checked bags.
              3. Handled misplaced/lost baggage claims and provides reports to Carriers.
              4. Evaluated customers need concerning airline locations. Met the Stations attendance standards.
              5. Arranged for replacement or repair of passenger baggage as required.
              6. Prepared reports and made certain delay and damage cause code assignments as required.
              7. Exceeded Prime Flight Customer Service Standards in a stressful baggage service office environment.
                                    Years of Experience
                                    Experience
                                    5-7 Years
                                    Experience Level
                                    Level
                                    Executive
                                    Education
                                    Education
                                    Degree in Hospitality

                                    Baggage Service Agent Resume

                                    Summary : Remarkably gifted, energetic and resourceful Tire Repairer Changer with more than 20 years experience inspecting, repairing, replacing, and testing tires and tubes, and applying technical knowledge to determine excessive or improper tire wear, detailing cars and trucks, order work, truck repairing and oil changing.

                                    Skills : Attention To Detail, Excellent Communication, Team Player, Computer.

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                                    Description :

                                    1. Met all arrivals and assist passengers at baggage claim.
                                    2. Carried or otherwise transported passenger luggage to and from the outside sidewall or main entrance of the airport and the ticket counter.
                                    3. Assisted in proper handling of oversized luggage, kennels and skis.
                                    4. Ensured passenger luggage is placed on the belt within the designated time frame.
                                    5. Complied with all safety, security, compliance and quality standards and procedures established by the company, clients, and regulatory authorities.
                                    6. Adhered to all hazardous materials handling requirements.
                                    7. Maintained a clean and safe work area at all times. Ensured the passengers needs.
                                    Years of Experience
                                    Experience
                                    7-10 Years
                                    Experience Level
                                    Level
                                    Management
                                    Education
                                    Education
                                    Degree in Hospitality

                                    Baggage Service Agent Resume

                                    Objective : To become part of a successful team and to be an essential element to motivate, develop encourage coworkers achieve the goals of the company. Coordinated and handled customer baggage check-in and misplaced/lost baggage claims, provided reports to carriers, and assisted customers with travel information.

                                    Skills : Sabre, Written Communication, Press Releases, PowerPoint, Word, Written Correspondence.

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                                    Description :

                                    1. Responsible for the code of the safe to log and keep inventory custody of those items per AA protocol policy.
                                    2. In charged of auditing files for claims of missing luggage.
                                    3. Applied AA policy as per customer service duties.
                                    4. In charged of high value items left on AA aircrafts, responsible for the code of the safe to log and keep inventory custody of those items per AA protocol policy.
                                    5. Used Learned how to use SABRE & Bagfinder, as well as US Airways platform.
                                    6. Became certified and enforce the hazmat/dangerous goods policy of the customer airline(s) concerning checked baggage.
                                    7. Demonstrated regular, predictable attendance at job location.
                                    Years of Experience
                                    Experience
                                    2-5 Years
                                    Experience Level
                                    Level
                                    Executive
                                    Education
                                    Education
                                    Degree in Hospitality

                                    Baggage Service Agent Resume

                                    Summary : Dedicated Baggage Service Agent  professional with experience in customer service and child care. Believe in showing good work ethic and can be a positive addition to any team. Helped profession that would further my development and utilize my skills. Directed and assisted passengers with mis-checked or short checked bags. Handled misplaced/lost baggage claims and provides reports to Carriers. Evaluated customer's need concerning airline locations.

                                    Skills : Customer Service, Childhood Education, Computer Skills, Microsoft, Excel.

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                                    Description :

                                    1. Assisted passengers with lost, delayed or stolen luggage. In charged of high value items left on AA aircrafts.
                                    2. Trained in all airlines policies and procedures. Created claims and recorded data into airline systems.
                                    3. Provide excellent customer service and have accomplished bridging the gap between agent and passenger communication.
                                    4. Used skills demonstrated at this job include but are not limited to; data entry, open and closing of files, forwarding and delivery of luggage, processing claims for lost, damage and stolen baggage.
                                    5. Greeted passengers verified tickets and directed passengers to assign seats.
                                    6. Checked to ensure that food, beverages, blankets, reading material, emergency equipment and other supplies were aboard. 
                                    7. Exceeded Prime Flight customer service and safety standards. Carried out other duties as assigned.
                                    Years of Experience
                                    Experience
                                    7-10 Years
                                    Experience Level
                                    Level
                                    Management
                                    Education
                                    Education
                                    Degree in Hospitality

                                    Baggage Service Agent Resume

                                    Objective : As a Baggage Service Agent, Assisted customers in a friendly and courteous manner. Resolved customer baggage issues. Assisted customers with misplaced and damaged baggage. Asked meaningful questions to offer the customer the best solution.

                                    Skills : Customer Service, Administrative, Supervisor, Finance, Computer.

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                                    Description :

                                    1. Operated baggage tugs, conveyors, fork lifts, and other baggage and air freight handling equipment. Loaded and unloaded baggage.
                                    2. Used trucks, forklifts, baggage carts, and conveyors to load aircraft in a safe and cautious manner.
                                    3. Arrived and departed aircraft which provides a varying work schedule in accordance to the airlines flight schedule.
                                    4. Greeted passengers, Verified tickets, Verified baggage, Apologized first if their was a problem with the passengers baggage, Answered passengers .
                                    5. Maintained a friendly, positive attitude when dealing with distressed passengers and Relayed updates and information to passengers in a friendly.
                                    6. Read and interpreted documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
                                    7. Used Calm under pressure, Creative problem solver, Excellent communication skills and Persuasive speaker.
                                    Years of Experience
                                    Experience
                                    2-5 Years
                                    Experience Level
                                    Level
                                    Executive
                                    Education
                                    Education
                                    Degree in Hospitality

                                    Baggage Service Agent Resume

                                    Summary : As a Baggage Service Agent, Created tracers to help locate baggage. Updated computer records for passenger baggage. Coordinated the delivery of baggage to customer's residence. Assisted with vouchers as necessary.

                                    Skills : Customer Service, Crisis Management, Crisis Intervention.

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                                    Description :

                                    1. Sorted incoming and outbound bags for flights. Ensured that they were properly marked and put them into carts then transferred to the proper place ready for pick up.
                                    2. Used a grid sheet to report any baggage that was defective or late to a flight.
                                    3. Ensured that luggage that was missed from Previous flights make the very next flight with no complications.
                                    4. Used Microsoft excel, daily reports, team work,. Handled baggage claims from American Airlines.
                                    5. Located luggage's for customers and file claim reports. In put luggage information into the system and mark it.
                                    6. Verified information and making sure passenger is 100% satisfied with whatever I help with.
                                    7. Helped passengers face to face in office to locate and retrieve lost baggage.
                                    Years of Experience
                                    Experience
                                    10+ Years
                                    Experience Level
                                    Level
                                    Senior
                                    Education
                                    Education
                                    Degree in Hospitality

                                    Baggage Service Agent Resume

                                    Objective : As a Baggage Service Agent tracked of luggage that was delayed inputting in system. Tracked of time from the first piece of luggage that was displayed in the belt until the last piece of luggage was displayed. Helped passengers find lost luggage or lost items. Set up claims and got their lost luggage delivered to them once arrived.

                                    Skills : Public Speaking, Public Relations, Government Relations, Policy Development.

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                                    Description :

                                    1. Made sure passengers had their bags, or filed a claim if their bags were delayed, picked up bags and put them in the system if the owner was not .
                                    2. Assisted passengers whose baggage is mishandled, issue reports, trace and endeavor to restore the missing baggage to the rightful owner as soon as possible to achieve customer satisfaction.
                                    3. Provided telephone support to customers, partner airlines and stations relative to baggage service issues.
                                    4. Coordinated and arranged for safe transport of pets, organs, blood and perishable items.
                                    5. Dispatched baggage that is left behind or received for transfer adhering to security procedures.
                                    6. Developed solutions to baggage service inquiries and claim settlements.
                                    7. Helped in concourse with gate, tickets, wheelchairs and airport information.
                                                    Years of Experience
                                                    Experience
                                                    0-2 Years
                                                    Experience Level
                                                    Level
                                                    Entry Level
                                                    Education
                                                    Education
                                                    Degree in Hospitality