Merchant Services Representative Resume Samples

A Merchant Services Representative is employed by banks that provide payment plans and equipment to meet the needs of the customer. A well-drafted Merchant Services Representative Resume mentions the following core duties and tasks – identifying the customer’s needs, making recommendations of payment options based on the volume projections and monetary amount of day-to-day operations, cross-selling the bank products as needed, and training new customers and the staff members on payment processing methods and use of equipment.

Marketing skills and good selling traits are the most common requirement for this job. Good interpersonal and communication skills will be helpful for the representatives to speak clearly about the products and services to the customers. Customer service talents and the ability to maintain strong client relationship is also crucial. Formal education is not mandatory, however, banking companies prefer to hire those with a degree and experience in selling and marketing financial products.

Merchant Services Representative Resume example

Merchant Services Representative Resume

Objective : As a Merchant Services Representative, responsible for working closely with our partner bank to bring on new merchant clients. Responsible for Prospecting will primarily be referrals from our local bank partners across Southern.

Skills : Customer Service, Microsoft Word, Management Skills.

Description :

    1. Communicated via inbound and outbound telephone calls with consumers.
    2. Provided prompt resolution to customer inquiries by providing appropriate and accurate information.
    3. Accurately documented and updated records in required systems.
    4. Followed up in a timely manner to ensure customer satisfaction.
    5. Understood all programs, systems, and procedures necessary to perform the job effectively.
    6. Communicated with customers to attempt to bring resolution to unpaid accounts.
    7. Requested, upsell, and/or cross-sell products or services to customers where appropriate.
    8. Communicated feedback and progress to management.
    9. Maintained diplomacy and tact when dealing with upset or escalated calls.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma In Merchant Services


Merchant Services Representative Resume

Objective : Motivated and highly productive Merchant Services Representative professional with a merchant research background. Detail-oriented with strong skills in multi-tasking and efficient management of day-to-day office operations. Adept at building and maintaining effective working relationships with co-workers and outstanding interpersonal skills.

Skills : MS Office, Marketing, Project Management, Marketing Communications, Sales.

Description :

    1. Effectively managed a high-volume of inbound customer calls.
    2. Addressed and resolve merchant product complaints empathically and professionally.
    3. Defused volatile merchant situations calmly and courteously.
    4. Accurately documented, researched, and resolved merchant technical issues.
    5. Managed merchant calls, emails, and online chats effectively and efficiently in a complex, fast-paced, and challenging call center environment.
    6. Referred unresolved merchant grievances to designated departments for further investigation.
    7. Resolved service, pricing, and technical problems for merchants by asking clear and specific questions.
    8. Managed high call volume with tact and professionalism.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
High School Diploma


Merchant Services Representative Resume

Objective : Dedicated professional, detail-oriented self-starter and congenial salesperson. Background in outside sales, online marketing and customer service. Licensed for life and health insurance in Pennsylvania.

Skills : MS Office, Assisting Skills, Marketing Skills.

Description :

    1. Received incoming calls from prospective and current merchants regarding their credit card processing accounts.
    2. Explained the percentages that they are charged for their credit card transactions.
    3. Gave assistance with chargebacks, retrieval requests, and sales draft requests.
    4. Assisted merchants in processing credit card transactions, returns, and voids.
    5. Gave detailed instructions in printing batch reports and closing the terminal.
    6. Fully explained merchants' statements, transactions, and deposits.
    7. Assisted in locating transactions and forwarding merchants to technical support as necessary.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
GED

Merchant Services Representative Resume

Objective : Merchant Services Representative with 2 years of experience in Prospecting and closing new merchant accounts consistently month after month. Responsible for Providing after-sales service for the duration of a merchant relationship, etc,.

Skills : Customer service, Multi-line Phone system, Multiple computer systems, general office equipment, Data entry, Problem Solving, Multi tasking.

Description :

    1. Discussed wells Fargo merchant accounts.
    2. Handled, requested supervisor calls.
    3. Maintained important relationships between merchants and Wells Fargo merchant services.
    4. Offered to match and beat competitive offers.
    5. Educated merchants on interchange and how to get their best possible rates by processing credit cards with the point of sale device.
    6. Educated merchants on how to use the various website tools we offer as well as how to enroll and keep track of their daily batch totals.
    7. Provided technical support to merchant's payment processing systems.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
GED

Merchant Services Representative Resume

Objective : Seeking dynamic opportunity to share my Merchant Services Representative professional, educational and exceptional client/customer focused experience in an organization that fosters growth and advancement potential.

Skills : Customer Service, Data Entry, Developing Skills, Problem Solving Skills.

Description :

    1. Developed and maintained a thorough and comprehensive understanding of all internal and external electronic payment processing systems in order to understand the functionality and performance of each data element modified and entered into these systems.
    2. Performed timely application processing services to the various Bank and vendor systems while minimizing errors.
    3. Built programming or set-up configurations for specific software for new and existing merchant accounts.
    4. Understood the processing life cycle of merchant processing from the sales process, workflow, pricing and transaction processing to clearing and settlement, and statement rendering.
    5. Analyzed the nature of the business to determine the appropriate hardware and software applications required for processing credit card sales specific to the nature of the business as it applies to the processing applications for new and existing merchant relationships.
    6. Achieved individual and departmental service level targets and goals for boarding new accounts and maintaining existing merchant accounts.
    7. Assisted in Bank conversions, cash advance projects, and other operational projects, as assigned.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
AAS In Marketing Management

Merchant Services Representative Resume

Objective : Seeking a Merchant Services Representative position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.

Skills : Training Skills, Multitasking, Problem Solving Skills, Customer Service Skills.

Description :

    1. Trained in platforms PreSolutions, FCMS, MIS, EPAY, IBO and OCT) Merchant Services to merchants in the United States and Puerto Rico Handle a high influx of inbound calls within a dynamic call center environment.
    2. Managed multiple priorities and maintained effective results in a quota-driven workplace.
    3. Assisted merchants with pin numbers request, voids, and troubleshooting terminals (VeriFone and Omni).
    4. Responded to merchant's inquiries and requests and resolved issues efficiently and professionally.
    5. Accepted, assignments with an open, cooperative, positive, and team-oriented attitude.
    6. Utilized multiple call center support applications to effectively assist merchants.
    7. Escalated issues to the IT department.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
MS In Marketing

Merchant Services Representative Resume

Objective : As a Merchant Services Representative, responsible for Initiating contact with each customer a minimum of four times per year. Experience in Responding to all sales leads in a timely manner, etc,.

Skills : Customer Relationship Management, Clerical, Bookkeeping, Management Skils.

Description :

    1. Assisted merchants in all areas of payments, problems with approval on cards taken.
    2. Advised of equipment upgrades and costs.
    3. Completed all requests due to breaches on cards.
    4. Updated client and Bank files, as necessary.
    5. Provided Celero solutions in a consultative manner that reflects well on both Celero and bank partners.
    6. Cultivated relationships with all level members of partner bank integrating the Celero FI strategy.
    7. Educated and collaborated with bank partners to increase qualified referrals.
                Years of Experience
                Experience
                2-5 Years
                Experience Level
                Level
                Executive
                Education
                Education
                BS In Marketing

                Merchant Services Representative Resume

                Objective : As a Merchant Services Representative, Responsible for making in person sales calls to prospects, referrals, and existing customers to evaluate, review, and recommend merchant products and services.

                Skills : Customer Service, Customer Relations, Computer, Project Management, Technical Support.

                Description :

                  1. Embraced bank partner’s offerings to discover cross-selling opportunities.
                  2. Local traveled to branch locations to create awareness and engagement with partner banks.
                  3. Developed an independent pipeline of prospects through networking and business development.
                  4. Logged activity on referrals, branch visits, and production in CRM to generate reports.
                  5. Assisted merchants in a customer contact call center environment with account concerns such as billing/statement information, compliance issues.
                  6. Responsible for withdrawals, deposits, loan processing, wires, foreign currency, account servicing, auditing records such as ATM, vault, and express.
                  7. Responsible for handling inbound calls from merchants in need of help with regular statements, batch and transaction tracing, verification.
                Years of Experience
                Experience
                2-5 Years
                Experience Level
                Level
                Executive
                Education
                Education
                High School Diploma

                Merchant Services Representative Resume

                Objective : Seeking the position of Storage Administrator/Help Desk Level III, Desktop Support wherein my skills in the field can make a positive contribution for the growth of the organization.

                Skills : Accounts Receivable, Computer, Customer Service, Banking.

                Description :

                  1. Responsible for acquiring new accounts and for the ongoing maintenance of current accounts.
                  2. Identified potential customers, make contacts, and develops a strategy for selling merchant service products.
                  3. Negotiated pricing with customers within the established authority.
                  4. Maintained reports and contact log for purposes of tracking sales and trends.
                  5. Built strong internal partner relations through education efforts as well as creative marketing efforts.
                  6. Prospected efforts completed via in-person sales presentations, phone sales, and email communication.
                  7. Supported merchants on all aspects of POS/PC equipment Resolve merchant inquiries regarding billing, reporting, payments, products, and solutions.
                Years of Experience
                Experience
                2-5 Years
                Experience Level
                Level
                Executive
                Education
                Education
                BS In Marketing

                Merchant Services Representative Resume

                Objective : As a Merchant Services Representative, responsible for Evaluating and recommending payment options based on projections of the volume and monetary amount of daily transactions and the demographic being served. Experience in Training new customers, their staffs on payment processing methods & equipment use and becoming PCI compliant, etc,.

                Skills : Microsoft Office, Management Skills, Communication Skills.

                Description :

                  1. Responsible for offering and providing bank card information services to existing or potential clients.
                  2. Assisted clients in the set up of bank card accounts and processing systems; respond to issues that may require troubleshooting and training.
                  3. Ensured the maintenance of systems and accounts including inquiries regarding billing, payments, and procedural issues.
                  4. Responsible to effectively manage the overall escrow transaction and process from the receipt of the contract through funding and disbursement to meet all title and lender requirements.
                  5. Maintained professional relationships with customers.
                  6. Provided the status of the transaction throughout the closing process to the appropriate customers.
                  7. Performed escrow closing with appropriate parties.
                Years of Experience
                Experience
                2-5 Years
                Experience Level
                Level
                Executive
                Education
                Education
                GED