Customer Service Agent Resume Samples

Description :

1. Adeptly handled multiple diverse customer services and administrative tasks including welcome and check in passengers, processing ticketing, allocating proper seating arrangements, distributing boarding passes, and tagging luggage for accurate and efficient transport.
2. Educate passengers on luggage size restrictions and diplomatically but effectively enforcing collection of excess weight charges when necessary.
3. Complete and organize documentation for cargo to be uplifted onto aircraft.
4. Execute cargo warehouse checks and reconciliations with accuracy. Investigate and track information on missing luggage and misappropriated cargo.
5. Enhanced passengers travel experiences by fielding passenger inquiries about flight departures and arrivals.
6. Research promotions and deals to assist passengers in finding and completing economical bookings on regional and domestic routes.
7. Usher business class passengers into airline lounges, serving snacks, helping customers with menu selections, assisting with flight details on disrupted flights and customizing requests.
8. Troubleshoot complaints and answering inquiries with accurate information in a timely and empathetic manner.

Experience

7-10 Years

Level

Senior

Education

B.Com

Description :

1. Respond in a timely and accurate manner to routine customer service calls, ensuring that residential and commercial service issues and concerns are treated in a respectful and professional manner.
2. Effectively respond to routine issues regarding general residential and commercial service matters, which may involve outbound calls and other communications to resolve simple issues including, billing questions, service inquiries or cancellations, residential price increases and equipment issues.
3. Log information about customer service interactions into systems; update in a timely and accurate manner so that associates are able to track service inquiries and resolution.
4. Serves as a primary customer advocate in solving escalated customer service issues by coordinating and ensuring issue resolution with the local management team.
5. Effectively responds to customer requests including, but not limited to, service changes and issues with billing and equipment.
6. Returns all internal/external calls, emails, and faxes in a timely manner, ensuring that customers.
7. Logs and records information about customer support interactions by inputting information into company systems and updating information in a timely and accurate manner.
8. Assist management with developing action plans to resolve issues and build effective processes.

Experience

7-10 Years

Level

Senior

Education

BP

Description :

1. Accurately documented, researched and resolved customer service issues.
2. Identified chronic customer issues by creating and maintaining a customer complaint log.
3. Addressed and resolved customer product complaints empathetically and professionally.
4. Gathered and verified all required customer information for tracking purposes.
5. Referred unresolved customer grievances to designated departments for further investigation.
6. Acted professionally and patiently when addressing negative customer feedback.
7. Effectively managed a high-volume of inbound and outbound customer calls.
8. Answered a constant flow of customer calls with up to 30+ calls in queue per minute.
9. Resolved service, pricing and technical problems for customers by asking clear and specific questions.

Experience

5-7 Years

Level

Executive

Education

BPT

Description :

1. Answering and resolving customer service inquiries as well as working on non-technical claims and adjustments.
2. Answers incoming calls relating to inquiries regarding, but not limited to insurance benefits, claim status, provider information, and eligibility information in a professional, courteous manner.
3. Determining what inquiries are to be forwarded and transferred for more detailed research and assistance.
4. Performing routine calls related to adjustments as needed to alleviate the need to transfer requests.
5. Initiating directory; id card; EOB copy requests; and claim form requests, also refund requests when a refund due is identified during regular client services duties.
6. Monitoring client services, general mailbox and returns any calls as assigned by the client services manager or supervisor.
7. Providing resolution and follow-up for routine returned information requests.
8. Performing essential duties and serves as the back-up for client services agents as needed.

Experience

5-7 Years

Level

Executive

Education

BS

Description :

1. Meetings and follow-up communications: received and processed incoming phone calls from customer or client base.
2. Recorded details of the customer transactions, interactions, inquiries, complaints, and comments, prioritized data entry daily to ensure customers needs were met and ensured that appropriate.
3. Built relationships, created loyalty and referrals resolved customer service or billing complaints by refunding money, adjusting bills and offering credit.
4. Communicated with a clear, distinct voice, maintaining effective working relationships with customers, sales personnel, and internal departments.
5. Provided sales support, maintained a positive and professional phone demeanor.
6. Reviewed billing issues offering suitable alternatives to provide warm customer satisfaction.
7. Thorough technical support for a variety of cellular products with Verizon wireless customers having senior advisor role. Global technical support for customer traveling outside the united states making sure cellular products proper506 n.

Experience

10+ Years

Level

Management

Education

HS

Description :

1. Maintaining the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high-volume production environment.
2. Receiving and dispatch calls/e-mails regarding service and supply requests for copiers, printers, fax machines and mailing products.
3. Document maintenance of information in all logs and reports with a keen attention to detail.
4. Following up and escalate on service and supply requests on an ongoing basis.
5. Daily interaction with customers, service technicians, dispatchers, managers, and parts analysts.
6. Assisting administration and billing department teams when need backup support.
7. Processing and approving invoices for service and supply sales and purchase orders.
8. Participating in cross-training activities with other members of the NOVITEX print operations team.

Experience

2-5 Years

Level

Junior

Education

Nursing

Description :

1. The first point of customer contact for general inquiries like pricing, products, scheduling etc.
2. Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
3. Provide friendly customer service to 100+ customers in a fast pace environment.
4. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken.
5. Contributed to an 8% sales increase in 2004 by improving lead-generation and sales-tracking techniques.
6. Recognized as "#1 customer service rep" (out of 20 reps in division). Ranking was based on accuracy, customer service, duration of calls and availability.

Experience

0-2 Years

Level

Fresher

Education

HS

Description :

1. Responsible for handling calls within a high volume call center from new existing customers regarding a variety of requests using knowledge of products services as well as great customer service skills.
2. Created documents handled inbound calls regarding various policies for Allstate insurance company from clients state officials.
3. Handled payments on policies, reinstatement of policies as well as an explanation of billing inquiries.
4. Responsible for troubleshooting contract clients disputes, settlements related to payment plans, supply chain fulfillment and closed agreements.
5. Utilize multiple systems simultaneously to ensure speed, accuracy a smooth transition of sale, customer questions and end resolution to be met.
6. Recognized for demonstrating excellent customer service by management customers.
7. Provided members coverage analysis and directed them through online features access for future account reference.

Experience

2-5 Years

Level

Junior

Education

BA

Description :

1. Responsible for providing excellent customer service and solutions through telephone and e-mail for 10+ e-commerce brands.
2. Works closely with internal departments to provide a quality customer experience.
3. Ensure online payments/returns/refunds are captured and processed successfully through Magento and orchard e-commerce platforms.
4. Notates customer accounts accordingly with as many details a possible for internal customer follow up purposes.
5. Reported and documented revenue impacting issues to internal tech teams to resolve.
6. Proficient in moxie email, orchard platform, Magento platform, outlook, and Avaya.
7. Provide thorough phone support and resolutions for customers with technical issues with their Apple products.
8. Maintain professionalism and patience in face of difficult customer situations.
9. Assist in mentoring and nesting new employees hired for similar customer service roles.

Experience

2-5 Years

Level

Junior

Education

LA

Description :

1. Working as a Customer Service Agent for United at their ticket counter and gates. 
2. Assisted individuals in changing/updating existing reservations, processing payments, and flight check-in.
3. Worked below wing with the ramp service to ensure all baggage, cargo, freight, and company materials are effectively loaded and unloaded from the aircraft.
4. Collecting ticket payment in cash, credit cards, checks, coupons, and travel vouchers.
5. Following up the call with of the client with clerical duties as well as liaising with other departments.
6. Manages the boarding process for passengers, including making clear, informative announcements.

Experience

0-2 Years

Level

Entry Level

Education

HS