To act as the leader of the bell service team, the Captain should possess the following skillsets and qualities – knowledge of all aspects of guest services; effective communication skills, deep understanding of all hotel departments; and familiarity with hotel’s overall service goals. A high school diploma or GED is mandatory, and no other additional coursework is required, however, possessing work experience is vital for moving up to managerial positions.
Summary : Customer Service Professional with 16 years of experience in hotel/casino and retail management. Holding an AA and AS degree in Hospitality. Demonstrates strong communication skills with an outstanding ability to establish a connection with clients and consumers.
Skills : Special Needs, Greeting Guests, Daily Operations, Luggage Service.
Description :
Established a pre-arrival system for bus registrations that improves customer service, increases the pace, and eliminates confusion for tours with guests that have minimal English language fluency.
Cross-trained staff on the LMS hotel registration system to assist Front Desk in arrivals and departures to improve guest satisfaction.
Designated departmental trainer; assured that new hires are trained in the application of hotel procedures and standards.
Crossed trained in the front desk, PBX, concierge, housekeeping, and in-room dining.
Guided incoming and outgoing guests with a tour of the hotel along with luggage assistance, guest rooms, and hotel outlets.
Responded to guest inquiries, and resolved issues in a timely and efficient manner.
Inspected VIP rooms, placed special welcome amenities, and welcomed GM cards prior to arrival.
Experience
10+ Years
Level
Senior
Education
GED
Bell Captain Resume
Objective : To obtain a job within an organization where I can advance my career while utilizing my broad range of educational and work experiences, as well as my out-going, interpersonal skills.
Skills : Professional Customer Service, Good Listening Skills, Problem Solving Skills.
Description :
Provided prompt and courteous luggage service to guests, including arrival and departure.
Greeted all guests with a courteous and engaging welcome as they enter the lobby.
Managed the guest services department Payroll, scheduling, hiring, evaluation.
Maintained standards of excellence in customer services.
Performed Bellman duties for resort Be available at all times to assist with special events.
Assisted with the valet department when needed.
Supervised a three-person bell staff, responsible for providing multiple customer service duties.
Experience
2-5 Years
Level
Junior
Education
GED
Bell Captain Resume
Objective : Accomplished Guest Service Management Professional with over 20 years' experience in Directing and Providing The Highest Level Customer Service. Excellent communication and interpersonal skills, administer Team Work Concept amongst co-workers, build Rapport with other departments including Senior Management, Peers and Guest inside and outside the workplace.
Skills : Guest Satisfaction, Attention-to-Detail, Strategic Planning, and Analysis.
Description :
Assured all guests were provided a welcoming, friendly, warm experience, introduced guests to front office staff.
Assisted guests with luggage while they checked in and out of the hotel.
Participated in weekly managerial meetings, collaborating in achieving improvements to the operations aspect of the hotel.
Provided each guest with quick, efficient, professional service while making sure to make a personal connection.
Functioned as a valet parking attendant when needed.
Promoted all hotel functions and facilities.
Supervised and coordinated 3 employee stations ensuring all customer questions and complaints were answered and catered to.
Experience
0-2 Years
Level
Entry Level
Education
High School Diploma
Bell Captain Resume
Headline : To obtain a challenging sales job with opportunity for growth that will utilize my diverse experience, energy, and excellent communication skills to maximize the company's sales objectives.
Assisted 200 visiting customers with their luggage and personal belongings on a monthly basis.
Answered department calls and emergency call requests when needed.
Supervised and trained the bell staff.
Hired and disciplined staff.
Unloaded and loaded bus luggage.
Assisted guests with general information.
Coordinated pick up schedule for Airline Crew.
Experience
5-7 Years
Level
Executive
Education
Bachelors
Bell Captain Resume
Objective : To secure a management Bell Captain position with a strong, well-organized company, where strong, creative, and motivational skills are needed. Extremely detail-oriented and able to work with minimal supervision. Strong organizational skills and excellent interpersonal communication.
Supervised bell staff engaged in duties, such as paging running errands.
Dispatched bell staff, such as escorting guests at check-in and or check out.
Assisted with luggage service upon guest's arrival and departure.
Informed guests of the hotel's procedures and policies and provide emergency information.
Coordinated luggage movement for group arrival/ departures and room drops.
Trained new bell staff oversees that hotel standards adhere too.
Supervised 6-8 employees per shift while executing daily operations of the hotel.
Experience
2-5 Years
Level
Junior
Education
GED
Bell Captain Resume
Headline : Motivated professional with the drive to improve self and company. Experienced customer service representative that caters to both company and customer's needs. Business-minded professional with the skills to adapt to any situation and overcome immediate problems while utilizing skills learned as well as previous customer service-related training.
Skills : Guest Transportation, Valet Service, Room Service.
Description :
Responsible for the efficient flow of traffic throughout the lobby and front drive.
Answerable for the arrival and departures for meetings and special events.
Accountable for effective communication with meeting planners and sales department.
Attended pre-con meetings to respond to client inquiries and ascertain client and attendee needs.
Assigned work schedules. Trained workers in proper operational procedures and functions.
Observed and evaluated workers' performance.
Responsible for providing a positive first and last impression to guests.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Bell Captain Resume
Summary : Over 12 years of experience in the customer service industry. Highly organized and self-sufficient. Works well in small groups or individually. Flexible and able to adapt to all situations quickly. Proficient in Microsoft Office and Excel.
Skills : Staff Scheduling, Luggage Delivery, Valet Operations.
Description :
Commended for the ability to maintain a high level of guest satisfaction.
Supervised front-drive. Assisted other bellmen/valet with providing luggage assistance and valeting vehicles.
Supervised, scheduled, coached, and mentored the person bell team to maximize the guest experience.
Supervised guest arrival experience.
Performed daily interaction with internal and external customers with a keen focus on improving the GSI (Guest Satisfaction Index).
Ensured all group needs are anticipated and expectations are exceeded on a consistent basis.
Ability to cover said positions when necessary.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Bell Captain Resume
Objective : To secure a Bell Captain position in an established company that requires a strong emphasis on exceptional customer service. Additionally, execute solutions that create customer value.
Skills : Reservation Management, Guest Accommodations, Office, and Staff Streamlining.
Description :
First customer contact interfaced between customer and all hotel departments Willingness to learn tasks immediately to become a mobilized problem-.
Supervised and delegated responsibilities of 7-8 bell staff employees.
Directed and coordinated bell desk duties.
Provided guest services including checking guests in and out of the hotel.
Composed daily shift report.
Performed a wide variety of duties for the department and guest services.
Coordinated transferring of luggage for the individual guests as well as a tour and providing concierge services.
Experience
2-5 Years
Level
Junior
Education
Bachelor Degree
Bell Captain Resume
Headline : To establish a career, with a successful company, where I can use my skills and passion. Focused on maximizing productivity, optimizing workflow, building alliances, exceeding goals/objectives, and ensuring exceptional customer service.
Skills : Strategic Planning and Analysis, Hospitality, Management Skills.
Description :
Arranged for guest transportation and clean bell carts and closets.
Reported all lost and found items to management.
Reported any safety issues needing maintenance to the Engineering Department.
Involved in valet park and assisted in pick up of guest vehicles.
Managed the bell staff by setting work schedules, assigning duties.
Organized and directed the efficient delivery of luggage to all clients, inclusive of high-level clientele.
Trained and oversaw Bell Services department focusing on Marriott Standards, Principles and Beliefs, Rules and Regulations, and guidelines for Guest Service and Satisfaction.
Experience
5-7 Years
Level
Executive
Education
Diploma
Bell Captain Resume
Objective : Seeking a Bell Captain position in which experience and customer service, combined with educational preparation in business management, marketing, and finance, will contribute to company growth and success while providing an opportunity for professional development.
Skills : Good Math Skills, Computer Skills, Attention-to-Detail, Communication Skills.
Description :
Supervised, trained, and educated employees.
Assisted guests with luggage and other needs.
Managed valets and valet lane Act as a liaison to the front desk staff.
Greeted and welcome guests as they approach the hotel.
Welcomed guests and helped them in carrying their luggage to assigned rooms.
Offered information on the hotel's amenities and emergency evacuation paths.
Provided information on room equipment usage, including telephone, refrigerator, television, and door locks.
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