Fixed Operations Director Resume Samples

A Fixed Operations Director can be seen working for the automotive dealership unit. The professional disburses all the relevant activities mentioned on the Fixed Operations Director Resume – responsible for the overall smooth working of the dealership unit, participating in planning and decision making tasks; providing leadership to team members; coordinating with the sales department; preparing vehicle maintenance schedule; supervising and directing technicians and helpers, and participating in the hiring and training process.

To reach this status, the candidate must be a jack-of-all-trades and mention the following abilities – knowledge of hazardous waste disposal and OSHA regulations; skillful in customer satisfaction and improving profitability; strong leadership and organizational skills; the ability to generate and strive to increase labor sales; and skillful in automotive mechanical diagnosis and repair. A Degree in the field of Mechanical Engineering is a common experience seen on resumes.

Fixed Operations Director Resume example

Fixed Operations Director Resume

Objective : Experienced, goal-oriented individual with 30+-years progressive background in automotive parts and service management and operations. Motivate team members to meet and exceed established goals.

Skills : Microsoft Office, ADP DMS, R&R DMS, Dealertrack DMS.

Description :

    1. Fixed Operations Director Directly responsible for the P&L success and day-to-day operations supporting two dealerships.
    2. Defined and implemented long and short term objectives; develop departmental policies and procedures, and ensure strategic direction is in line with corporate culture.
    3. Recruited, hired and mentored a team of 30+ employees, including managers.
    4. Trained and Retained quality talent by creating a positive work environment, resulting in increased employee retention and excellent customer satisfaction.
    5. Fixed Operations Director Directly responsible for the P&L success and day-to-day operations supporting three dealerships and seven franchises.
    6. Responsible for planning, organization, and implementation of service and parts operations for new dealership franchise.
    7. Directed accountable for profit and loss statements, staffing, training, and payroll. Designed aggressive business model for a start-up new dealer.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
General Automotive


Sr. Fixed Operations Director Resume

Summary : Results-driven parts manager with 20+ years experience maximizing profit potential for large -scale businesses through innovative leadership, market research, and identification of new business opportunities. Recognized as an effective leader with excellent interpersonal and communication abilities. Work well in diverse team settings, handling multiple task to meet important deadlines.

Skills : Customer Relations, Project Management, Profit Optimization, Conflict Resolution, Research And Analysis, Team Leadership, Strategic Planning.

Description :

    1. Coached and mentored 60 staff members by offering constructive feedback and taking interest in their long-term career growth.
    2. Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives.
    3. Drafted business plans, budgets and quarterly and semi-annual business reviews.
    4. Leveraged knowledge of customers, market trends and principal to successfully market automotive parts and service work.
    5. Reduced and controlled expenses by improving resource allocation.
    6. Managed the day-to-day operations and long-term strategic activities within the business.
    7. Increased annual sales by 20% by implementing strategies to develop and expand existing customer base.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Electronics


Jr. Fixed Operations Director Resume

Objective : Over 35 years' experience in the automobile dealership industry, including Fixed Operations Director, Parts and Service Director, Service Manager, Body Shop Manager, and Service Advisor. Background includes the establishment of programs to increase profitability, customer and employee satisfaction.

Skills : Microsoft Office, Excel.

Description :

    1. Hired as the Service Manager for Pat Peck Honda, after exceeding corporate budget numbers for the first quarter.
    2. Promoted to Fixed Operations Director for all Pat Peck stores in Gulfport, MS.
    3. Achieved 100% training for service advisors and technicians.
    4. Reduced warranty expense by a combined 78%.
    5. Responsible for 35 employees: service advisors, parts department, porters, cashiers, technicians for main shop and express technicians, warranty administrator and rental coordinator.
    6. Combined experience of a service manager and the applied position Strong leadership and organizational skills Outstanding communication.
    7. Determined the training needs of each employee and schedule classes to maintain certification levels.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Computer Science

Fixed Operations Director III Resume

Summary : Solid management skills, with expertise in analyzing service operations, sales and profit objectives, also assisting technicians in repairing hard to diagnose vehicles. In-depth knowledge and experience in managing key Customer Satisfaction Indexes (CSI's) quality assurance, problem resolution, promoting/enhancing company image, and building and maintaining a loyal customer base.

Skills : Microsoft Office, Microsoft Word, Microsoft Excel, Powerpoint.

Description :

    1. Managed Parts and Service departments for two franchises Chevrolet and Subaru.
    2. Prepared an annual operating budget, goals and objectives for each department and monitoring the departments' performance.
    3. Conducted employee evaluations with their direct report managers.
    4. Directed the hiring and training of managers for the service, parts and body departments.
    5. Worked with department managers to improve profitability and efficiency.
    6. Created and maintaed a positive relationship with customers, ensuring that department staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business.
    7. Worked directly with customers and warranty clerks to administer warranty claims, as well as understanding and applying warranty guidelines.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associates Degree

Fixed Operations Director II Resume

Summary : Prepares pricelists for fixed operations and makes recommendations to the dealer or general manager. Manage daily operation of Parts, Service and Body Shop.

Skills : Sales, Management, Operations Management, Transportation.

Description :

    1. Planed the objectives of the service and parts departments, Prepares and manages the annual operating budgets, maintains reporting systems.
    2. Maintained a top-quality repair service and reduces returns to the shop.
    3. Ensured that the workplace is safe.
    4. Administrated warranty claims to ensure compliance with warranty policies.
    5. Responsible for improvement in sales and profit, maintain control of expenses, provide excellent customer satisfaction.
    6. Created dealership service and pricing policies.
    7. Ensured that service repairs are performed efficiently and correctly by conducting spot checks on jobs.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Computer Science

Fixed Operations Director I Resume

Summary : Highly-experienced management professional with solid record of achievement in directing operations, customer service, quality assurance, employee relations and staff development. Profit-minded manager accomplished in efficiently delivering excellent service while simultaneously reducing costs, stimulating productivity, administering budgets, and increasing sales using creative marketing strategies.

Skills : Manager Wendys Restaurant, Cook In Full Service Restaurant.

Description :

    1. Achieved the Stellar Performer Dealership ranking from Subaru of America.
    2. Fixed Operations Director Service Manager / Warranty Clerk and Dispatcher Initially hired to consolidate two positions, warranty clerk and dispatcher into one role of administering warranty claims and coordinating services.
    3. Moved up to Service Manager and established training and employee rewards, as well as customer follow-up programs that significantly enhanced customer service.
    4. Promoted to Director, and now act to enhance the reputation of the dealer and the brand through management of overall efficiency and profitability in the body shop, parts and service departments.
    5. Prepared annual operating budgets, goals and objectives and evaluate performance.
    6. Created and published service and pricing policies and procedures.
    7. Identified, corrected and improved deficiencies and inefficiencies in systems and processes.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Business Adminstration

Assistant Fixed Operations Director Resume

Summary : Over Thirty three years of experience in business management, budget preparation, financial analysis and management, profit and loss responsibility, sales and service forecasting, strategic planning, customer service, employee supervision and development, marketing, merchandising, vendor relations, and related administrative duties.

Skills : Highly Effective Employee Manager With Technical, And Interpersonal . Process And Program Development, Service Financial And Marketing.

Description :

    1. Directed 15 auto dealerships and 18 domestic/import franchise services departments.
    2. Supervised 250 employees, including 25 managers.
    3. Increased gross profits /lowered expenses.
    4. Facilitated profitability growth by implementing standardized budget.
    5. Produced added revenues by implementing quick lube lanes at all 12 facilities.
    6. Lowered costs by consolidating purchases for all facilities.
    7. Earned three Customer Service Index Excellence awards Oversaw parts and services operations for 18 dealerships, including payroll, purchasing, inventory control, advertising, promotions, and customer service.
    8. Developed policies and procedures.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Computer Science

Associate Fixed Operations Director Resume

Objective : Highly motivated self-starter with extensive Fixed Operations Management experience, seeking a Corporate Fixed Operations Director's position with an organization that shares my values of honesty, integrity and self-discipline, where can be instrumental in shaping the next generation of Fixed leaders.

Skills : Management , Administrative, Automotive.

Description :

    1. Incorporated new invoicing and accounting procedures that not only increased the accuracy of the parts inventory, but also increased fill rate to the service technicians.
    2. Moved to service manager supervising a staff of three service advisors, warranty administrator, and nine technicians.
    3. Incorporated the proper use of computer applications to increase sales and technician efficiency.
    4. Developed new analytical reports that demonstrated trends in sales, employee productivity, and comparisons between other stores in the auto group.
    5. Assigned to the Raymondville, Tx.
    6. Worked on a part-time daily basis to monitor and consult staff in procedures similar to those incorporated at the Brownsville location.
    7. Developed training manuals and Top Gun Workshops for service advisors, service managers, service directors, parts managers, sales managers and .
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Associates In Mid

Fixed Operations Director/Officer Resume

Headline : Over 20 plus years of management background, can supply the expertise that will provide growth and strength to your management team. Seeking a position in Management, Consultant, operations in an aggressive oriented business, where can put years of collective expertise to good use in Company.

Skills : Operations Management, Service Management, Customer Service, Sales.

Description :

    1. Recruited as Fixed Operations Director, responsible for maximizing productivity, streamlining cost control, and ensuring regulatory/safety compliance as to meet manufacturer's standards of excellence.
    2. Maintained open lines of communication with staff and customers to ensure consistent and accurate service.
    3. Promoted to General Manager to oversee the day-to-day operations supporting two of the Group's six dealerships.
    4. Revitalized and upgraded all departments in both stores.
    5. Implemented processes to ensure P&L success for sales, advertising, finance, parts, and service; restructured pay plans, sales and service processes, and customer retention programs.
    6. Fixed Operations Director, improved service and parts profits by nearly 50%.
    7. Managed a team of forty members fourteen technicians, four service advisors and over saw the parts team of eight members.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
B.B.A. In Management

Fixed Operations Director Resume

Objective : Able to stay focused on goals. Continually looking to improve knowledge in the Automotive industry. believe each day is an opportunity to better team. believe with more responsibility comes higher expectations. That is what drives me to succeed. Main objective is to join a winning team with-in a large market.

Skills : Powerpoint, Word, Consulting.

Description :

    1. Responsible for consistent review of sales, expenses, inventory, and financials for this family owned dealership, he largest in the market area.
    2. Defined and implemented long and short term objectives, oversee daily operations and strategy direction.
    3. Reviewed customer satisfaction surveys to identify/avoid prospective problem area and solve any operational issues.
    4. Restructured warranty claim documentation and submission/ follow up.
    5. Submitted warranty claims daily and resolved returned claims to receive payment in a timely manner.
    6. Increased dealership performance due to review of customer satisfaction surveys, industry trends, and close monitoring of benchmarks in regards to pricing or cost control.
    7. Successfully managed parts inventory controls to maintain parts inventories without unnecessary capital investment.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Business