911 Operator Resume Samples

A 911 Operator is hired to help the community and keep them safe by responding to emergency calls and sending appropriate services including police, fire, and EMS crew to crime scenes, accidents, and other emergencies. The job description entails helping callers by providing on-call emergency instructions and completing all other duties as mentioned on the 911 Operator Resume – answering emergency calls that come through the computer system, radio or telephone; dispatching emergency services, providing extensive guidance to callers till the emergency team reaches the site; and maintaining a detailed record of calls and actions taken.

To play a crucial part in emergency management and to respond to emergencies, the operators need the following skills – strong communication skills, patience to handle a high volume of calls; judgment and work prioritization skill, strong typing skills; familiarity with the assigned territory and geography of the assigned areas. The post requires a high school diploma or GED. Some experience as a phone operator will be helpful.

911 Operator Resume example

911 Operator Resume

Headline : To secure a position within a stable growing company that would allow to display and put to use customer service, data entry as computer experience.

Skills : Collections, Customer Service, Microsoft Office.

Description :

    1. Handled a high volume of incoming and outgoing calls.
    2. Obtained relevant information from the caller.
    3. Discerned the level response required to the call as it pertains to emergency situations.
    4. Entered emergency data in the computer database so information can be relayed to a police officers.
    5. Transmitted teletype messages, reviewed messages for accuracy of content and format before transmission.
    6. Evaluated and determined the nature of call and amplifies calls for review by police dispatchers.
    7. Answered and processed request using TTY to help deaf-mute citizens.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
A.S In Technology


911 Operator /Dispatcher Resume

Summary : Over 10 years experience in emergency Dispatcher/Computer Technologist. Proven ability to foster productive service-oriented team by utilizing problem-solving, time-management, training, and leadership skills. Ability to introduce benchmark techniques to foster simplicity and embrace rethinking routine.

Skills : Computer literate, Fax machines, Operator.

Description :

    1. Trained to take 911 emergency calls using CADS.
    2. Answered telephones, provided information on the county at any given time, (i.e streets, phone numbers, etc) dispatched police officers, paramedics/emt's, and firefighters.
    3. Prioritized calls based on the situation, recognizing and addressing duplicate calls.
    4. Provided constructive process and procedure improvement suggestions.
    5. Reported to work at the assigned location as an operator with regular, consistent attendance.
    6. Monitored various alarm and warning systems.
    7. Prepared and maintained required logs, records, and reports.
Years of Experience
Experience
10+ Years
Experience Level
Level
Management
Education
Education
Diploma in Management


911 Operator Resume

Headline : Consistently displays a solid work ethic of dedication, determination, professionalism, and expertise in any role where cooperative and effective teamwork is crucial. Knowledgeable of safety requirements and security procedures, administrative process, regulatory compliance, customer relations, organization, program support, problem resolution, complex analysis, technology, communication, and innovative strategies.

Skills : Safety And Security, Office Administration/Support.

Description :

    1. Received emergent and non-emergent police, fire, and medical calls from the public and surrounding agencies.
    2. Actively listened, recalled information, multi-tasked under pressure and emotion in crisis situations.
    3. Showed courtesy, concern, friendliness, and understanding.
    4. Displayed high standards of ethical conduct and trustworthiness, as well as extreme effort and commitment.
    5. Operated high-volume emergency telephone lines receiving calls for the police, fire, and paramedic departments, 
    6. Obtained pertinent information concerning incidents involving the lives and property of citizens.
    7. Entered information into a Computer Aided Dispatch (CAD) system and relayed the call information to the dispatcher who radios the responders.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
B.S Of Arts

911 Operator Resume

Objective : Results-oriented operator professional with experience in communications, procedure writing, and operating. Performed in diverse aspects of customer service, production, educational, pharmaceutical development and chemical operations. Demonstrated ability to meet the needs of patrons, dependable, hard working, reliable, and punctual.

Skills : Customer service, Production, Management.

Description :

    1. Performed computer clearances and information searches for police officers, district attorneys, and detectives utilizing the National Crime Information System (NCIC).
    2. Assigned a specific territory, and receive calls that come from that area.
    3. Responsible for determining the nature of the calls received, as well as the location of the callers.
    4. Responsible for monitoring the location of emergency service personnel in their assigned territory.
    5. Maintained communication with the dispatched units to monitor their response,
    6. Maintained communication with callers to monitor emergency situations and give first-aid instructions if necessary.
    7. Monitored and performed other duties and participated in training as assigned by the Communications Supervisor.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
B.S Of Science

911 Operator Resume

Objective : Looking to obtain a job in the 911 Operator sector.Very responsible, dedicated to looking after children and also bringing and creating a warm atmosphere.

Skills : Dispatcher, CAD coding system.

Description :

    1. Responded to dispatched emergency assignments quickly and safely.
    2. Assessed patient condition through physical and verbal exams. Collected information from others at the scene.
    3. Responsible for maintenance of Traffic (MOT), incident response, and maintenance access of the Tunnel.
    4. Coordinated detection, assessment, and verification of incidents and emergencies.
    5. Provided accurate incident notification/dispatch to IRC and 911 dispatch communications.
    6. Directed the appropriate type and number of emergency service units to emergency scenes.
    7. Determined whether a call was an emergency or non-emergency situation and directed the call to the appropriate agency.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Entry Level
Education
Education
B.S Of Science

911 Operator Resume

Objective : Obtain a challenging leadership position in operator applying creative problem solving and lean management skills with a growing company to achieve optimum utilization of its resources and maximum profits.

Skills : Project management, Compliance Initiatives, Leadership.

Description :

    1. Provided accurate incident notification/dispatch to IRC and 911 dispatch communications
    2. Operated a multi-line telephone console system, alerting system, and TDD system for the deaf and hearing-impaired.
    3. Translated information to the appropriate codes.
    4. Determined and assigned the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes.
    5. Performed emergency medical dispatch and crisis intervention services.
    6. Asked vital questions and provided pre-arrival instructions for emergency medical calls.
    7. Received and responded to a variety of emergency and non-emergency services and complaints.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Entry Level
Education
Education
B.S Of Arts

911 Operator Resume

Headline : Dedicated security professional with over 10 years of experience conducting investigations, risk assessments, and compliance initiatives for both private and public sectors. Personable leader who interacts with people from diverse cultures and backgrounds. Resourceful and creative problem solver with strong analytical and critical thinking skills.

Skills : Microsoft Office, Data Analysis, Risk Assessments, Criminal Investigations, Policy Development.

Description :

    1. Answered 911/emergency as well as a non-emergency call from the public for police, fire, and emergency medical services (EMS) response.
    2. Utilized a variety of law enforcement databases and other electronic tools to conduct e-searches on subjects under investigation and to prepare reports of investigation to be used in criminal, civil, or administrative proceedings.
    3. Dispatched emergency personnel to aid citizens when needed using radio communication systems and computer-aided dispatch systems (CAD).
    4. Made quick and accurate decisions and clearly and effectively communicate orally during crisis situations while remaining calm and professional.
    5. Preserved security and confidentiality of all files and equipment.
    6. Coordinated emergency responses and assistance from external agencies.
    7. Sustained familiarity with the Standard Operating Procedures and appropriate manuals that provide a thorough knowledge of Multi-Agency Communications Center operations and procedures.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
M.S Of Science

911 Operator Resume

Summary : Over ten years of experience in 911 operator. To further career with a growth-oriented organization that will allow to utilize experience, training, and education in the operation field.

Skills : Strong Communication, Computer Networking, Multi Task.

Description :

    1. Monitored several complex public safety radio frequencies.
    2. Prepared reports, answered phones, and transferred calls.
    3. Answered telephones, data entry, customer relations and assisted members of the community.
    4. Assisted members of the community in times of need with the utmost care and compassion.
    5. Received and processed incoming emergency and non-emergency calls.
    6. Dispatched appropriate personnel and equipment to handle emergencies.
    7. Monitored, logs, and kept track of activity for numerous field units.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
B.S Of Science

911 Operator Resume

Objective : To utilize all of previous skills and knowledge earned to contribute as an active and successful member of operation team. All while striving to perform duties to best of abilities, never leaving a job unfinished.

Skills : Microsoft Office, CAD coding system and Radio communication.

Description :

    1. Answered 9-1-1 emergency and non-emergency calls from the public, the interdepartmental calls from police, fire and ambulance services, and calls from other public safety agencies.
    2. Monitored three computer screens, while efficiently gathering, prioritizing, and documenting caller information.
    3. Provided callers with the appropriate advice or referral, or initiated police, fire, and/or emergency medical (EMS) services to the caller.
    4. Received incoming telephone or alarm system calls regarding emergency.
    5. Determined response requirements and relative priorities of situations.
    6. Received emergency calls from the public requesting police or other emergency service.
    7. Determined nature, location and priority of calls and dispatched units appropriately in accordance with established procedures.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
BA

911 Operator Resume

Headline : Organized, deadline-oriented professional with more than five years 911 Operator and call center experience. Strong written and verbal communication skills in both English and Spanish. Microsoft office experienced.

Skills : Proficient With Microsoft Office, Installation Of Client Software, Router Setup.

Description :

    1. Communicated and transmitted real-time traffic information to the TMC regarding any incidents or emergencies upon the occurrence and coordinate the response of other supporting emergency agencies.
    2. Trained new dispatchers on radio procedures and CAD systems.
    3. Initiated appropriate action per the incident response protocol including operation of life safety systems and coordinated response to on-road incidents with incident response personnel and external Agencies in accordance with approved IMPs.
    4. Monitored roadway surface to ensure the tunnel is free from hazards and debris.
    5. Participated in the testing of TSI critical operational systems and tunnel emergency drills.
    6. Developed and maintained an expert working knowledge of the tunnel SCADA and TSCS control systems, including their criticality in performance monitoring, data accuracy, and availability metrics.
    7. Performed security monitoring of tunnel and equipment regularly.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma