Hotel Receptionist Resume Samples

The Hotel Receptionist is the first point of contact between the organization and the guest. The main duties and tasks that are mentioned on the Hotel Receptionist Resume include – managing reservations and checking out guest process, confirming reservations and explaining hotel amenities and services to customers, arranging and sending luggage to guest’s room, handling complaints, handling phone reservations, processing payments, maintaining guest records, completing basic cashier and bookkeeping tasks, and ensuring an outstanding guest experience.

The following skills and abilities are commonly sought by hiring authorities – strong interpersonal and customer service skills, the ability to be patient and deal difficult situations effectively; math skills, attention to details, hotel administration software knowledge, multitasking capabilities, strong working knowledge of MS Office Suite and fluency in English. Often an entry-level position will need only a high school diploma or equivalent, but to progress in this career, advanced education is required.

Hotel Receptionist Resume example

Hotel Receptionist Resume

Headline : To obtain a position that will utilize, enhance, and expand knowledge, skills, and abilities; offer opportunities to learn and acquire new skills; and promote personal and professional growth.

Skills : German language, Hotel Supervisor.

Description :

    1. Greeted, registered, and assigned rooms to guests.
    2. Answered telephonic and in-person queries related to hotel services and resolved all issues.
    3. Assisted guests in storing valuables in a secure deposit box.
    4. Handled payments through cash and credit cards.
    5. Checking the guests in, answering phone calls to book rooms.
    6. Deal with queries from the public and customers.
    7. Monitor visitor access and maintain security awareness.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Hotel Management


Sr. Hotel Receptionist Resume

Headline : Committed, dedicated, and reliable office personnel motivated to maintain customer satisfaction and contribute to company success. Strong work ethic, professional demeanor, and great initiative.

Skills : Caregiver, Appointment Scheduling, Customer Service.

Description :

    1. To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
    2. To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high-quality customer service.
    3. To deal with guest requests to ensure a comfortable and pleasant stay.
    4. To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
    5. Responsible for accurate and efficient accounts and guest billing processes.
    6. To assist in keeping the hotel reception area clean and tidy at all times.
    7. To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
    8. To administer all routes of reservations to ensure that room bookings are made and recorded accurately.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma


Jr. Hotel Receptionist Resume

Summary : Organized, creative, and friendly worker with professional communication skills. Detail-oriented and able to learn new tasks quickly and effectively. Able to provide employers with excellent customer satisfaction ratings.

Skills : Hotel Supervisor, Hotel Manager.

Description :

    1. Making reservations by phone and in person.
    2. Checking guests in and out of their rooms.
    3. Preparing bills and taking payments like cash or credit.
    4. Dealing with complaints and solving problems that may arise.
    5. Keeping the reception area clean and tidy at all times.
    6. Filing all paperwork, receipts, and reservations.
    7. Offered information pertaining to available stores and facilities of hotel points of interest and entertainment attractions.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Hospitality

Hotel Receptionist III Resume

Summary : Service-motivated social worker with a resilient commitment to aiding the needs of underprivileged or disadvantaged youth and adults. Outstanding in organizational and program planning. Successful in overcoming challenge of restricted resources and financial limitations that results in high-quality, economical, comprehensive and cost-effective service.

Skills : Strong leadership skills, Hotel Manager.

Description :

    1. Greet guests as they arrive and ask if guests have a prior booking.
    2. Handle guest check-ins and check-outs appropriately.
    3. Operate hotel switchboard, take calls and provide information and transfer calls and manage accurate accounting of all rooms.
    4. Take reservations over the telephone, through emails, and in person.
    5. Answer queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions.
    6. Refer guests to appropriate departments to resolve complaints or provide suggestions.
    7. Assisted guests with all questions and concerns.
    8. Welcome and greet guests with a smile and in a warm manner.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Hospitality

Hotel Receptionist II Resume

Headline : Seeking a part-time or full-time position that will provide the opportunity to use experience and skills to become an asset to your organization. Answering phones, taking dining room reservations or assisting in room lodging.

Skills : Effective communication skills, ability to work independently, as well as a team player.

Description :

    1. Greeting and welcoming guests on arrival, provide directions to the hotel, answer phone, and screen and direct calls to guests and staff accordingly.
    2. Book reservations and check-in guests, provide room key and provided room location.
    3. Assisted guests with the storage of valuables and provided key to the safe.
    4. Calculated final itemized bill, checked out guest and provided a receipt.
    5. Monitored visitor access and maintained security awareness, tidy and maintain reception area.
    6. Arrange guest transport to and from the airport, provide wakeup calls on request.
    7. Resolve any and all guest complaints and ensure guests' needs and expectations were met.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
English

Hotel Receptionist I Resume

Objective : To gain personal and professional experience and fulfillment by interacting with others in a meaningful career and to use the talents that strive to develop and cultivate toward the purpose of creating a successful career path.

Skills : Customer Service, Basic Computer Skills, Verbal And Writting Skills.

Description :

    1. Greet, register, and assign rooms to guests of hotels or motels.
    2. Verify customers' credit, and establish how the customer will pay for the accommodation.
    3. Contact housekeeping or maintenance staff when guests report problems.
    4. Issue room keys and escort instructions to bellhops.
    5. Keep records of room availability and guests' accounts, manually or using computers.
    6. Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
    7. Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Hotel Receptionist/Manager Resume

Headline : Providing excellent customer service while assuring customer satisfaction at local grocery retailer. Most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service.

Skills : Microsoft word. MS Office.

Description :

    1. Answered, screened and directed inbound phone calls.
    2. Received and assisted clients and escorted them to correct destinations; offices, rooms or meeting rooms.
    3. Performed general secretarial duties, including - meeting scheduling, appointment set up, faxing and mailing.
    4. Received and sorted email and electronic deliveries.
    5. Maintained meeting diary - manually or electronically, as required.
    6. Accepted letters and packages delivered to the front desk and distributed to appropriate staff.
    7. Handled general requests for information and data.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Public Relations

Hotel Receptionist/Executive Resume

Summary : Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies.

Skills : Customer Service, Cleaning, T-Checks, Data Entry, Billing, Auditing.

Description :

    1. Responsible for completing customer reservations.
    2. Credit card information, discount programs, membership information, and billing addresses.
    3. Responding to customer email inquiries and complaints pertaining to their experience.
    4. Using online forums to support online customers in real-time.
    5. Proving extra phone coverage for the front desk.
    6. Helping customers adjust their reservations or itineraries to improve their experience.
    7. Assisting in resolving customer complaints within the Service Level agreed upon by the company.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
General Studies

Asst. Hotel Receptionist Resume

Summary : Dedicated to answering the phone in a positive, timely manner and directing calls to the appropriate managers. Oversees the general maintenance of the Hotel Sales reception area and conference room.

Skills : Office Machines, Office Machines, Microsoft Office Suite, Customer Service, Customer Relations, Customer Relations.

Description :

    1. Welcome guests while remaining friendly and professional at all times.
    2. Handle bookings by phone, email, letter, fax or face-to-face.
    3. Completing procedures when guests arrive and leave.
    4. Dealing with special requests from guests.
    5. Answering questions about what the hotel offers and the surrounding area.
    6. Handle requests/complaints guests make during a stay.
    7. Referred guests to local restaurants and recommended attractions in the area.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Hospitality

Hotel Receptionist Resume

Summary : Organized, creative, and friendly worker with professional communication skills. Detail-oriented and able to learn new tasks quickly and effectively. Able to provide employers with excellent customer satisfaction ratings.

Skills : Hotel Manager, Hotel Supervisor.

Description :

    1. Making reservations by phone and in person.
    2. Checking guests in and out of their rooms.
    3. Preparing bills and taking payments like cash or credit.
    4. Dealing with complaints and solving problems that may arise.
    5. Keeping the reception area clean and tidy at all times.
    6. Filing all paperwork, receipts, and reservations.
    7. Considerations Sometimes, receptionists will help set up business meetings for companies holding conventions at their hotel.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Hotel Management