A Reservationist is also called as a Reservation Agent. The job duties prescribed for this position in prescribed on the Reservationist Resume as follows – working at hotels, airlines, train and booking services that handle various types of reservations, handling front desk tasks such as receiving incoming calls, and managing customers inquiries; negotiating rates with customers, performing booking duties, providing necessary or applicable discounts and offering better rates to customers; undertaking bookings and cancellations; taking the task of up-selling products and services; and resolving problems.
Whatever may be the work setting, the following skills are required – the ability to promptly respond to customer’s question, telephone etiquette, knowledge of booking and cancellation procedures and processes; a friendly but professional work ethic; negotiation skills and customer-service orientation. As this is an entry-level position, a high school diploma or GED will suffice.
Summary : To obtain a position as a full time consultant where I can utilize my customer service skills while driving overall success and profitability. Known for ability to build relationships and educate customers resulting in customer satisfaction, retention and increased sales.
Skills : Microsoft Office, Customer Service.
Description :
Entered detailed Reservations daily, for all purposes; work and personal travel, Funerals, Proms & parties.
Answered all inbound call before two rings.
Consistently Being Fast and accurate in Data Entry.
Understanding traffic patterns between the tri state area.
Experience with numbers & math to apply to different rates for trips out of tri-state area.
Greeted Clients that walked into the office & assisted them with their wants and their needs.
Contacted Affiliates for clients going out of state or out of the country to assure they have travel where ever they go.
Confirmed Reservation/trips the day prior to assure accuracy.
Experience
7-10 Years
Level
Consultant
Education
Student Medical Assistant
Property Reservationist Resume
Summary : Administrative Assistant with strong leadership, professional and motivational skills. Possesses the ability to think outside the box, which has led to success in the office environment. Experience in a challenging environment to achieve the corporate goals and maximize my skills. Managed a small group of employees. Assisted in implementing a new registration process at a multi million dollar organization.
Skills : Microsoft Office.
Description :
Schedule and confirm appointments for clients, customers, or supervisors.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Create, maintain, and enter information into databases.
Set up and managed paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
Use computers for various applications, such as database management or word processing.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Experience
7-10 Years
Level
Management
Education
AAS In Legal Studies
Customer Service/Reservationist Resume
Objective : Reservationist is responsible for maintaining the reservation system, ensuring reservations are being honored, and ensuring that all reservations are being processed in a timely manner.
Skills : Basic computer skills, great interpersonal skills, professional, honest, dependable, organized, and I take great pride in my work ethic.
Description :
Helped drive sales goals and achieve monthly quotas.
Answered an average of 150 calls per day by addressing customer inquiries, solving problems and providing new product information.
Met or exceeded service and quality standards every review period.
Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Effectively managed a high-volume of inbound and outbound customer calls.
Referred unresolved customer grievances to designated departments for further investigation.
Managed call center from initial start-up to full operational status.
Experience
2-5 Years
Level
Junior
Education
Medical Assistant
Reservationist/Dispatcher Resume
Headline : Promoted to store manager within 2 months of working in the company. I managed a store that made $12,000 a week and in a year I was transferred to a store that made $33,000 a year in its peak season. I was responsible for all aspects of the business including cash handling, records of deposits, ordering, scheduling, and typical day to day cash flow.
Skills : Extensive knowledge of rules and regulations in the healthcare field PSW/CNA graduate CPR certified Understanding of the System of Operations when handling patients Proficient in all aspects of Microsoft Office Suite Type 45-50 wpm Ability to multi-task.
Description :
Responded to requests for information from potential guests.
Scheduled upcoming reservations received via telephone and internet.
Recorded changes in reservations including; number of guests, requests for amenities, arrival and departure dates and cancellations.
Corresponded with groups to answer special requests for rooms and rates.
Created effective promotional materials to increase sales potential.
Verified daily printouts of guest arrivals and departures.
Office duties including faxing, filing, and organizational practices.
Experience
5-7 Years
Level
Consultant
Education
Diploma
Group Manager Reservationist Resume
Summary : An employee who excels at analyzing, prioritizing and completing tasks in a professional manner. Group Reservationist provides excellent customer service to clients and coordinates with the team members to ensure that group reservations are scheduled properly.
Skills : Interior Design.
Description :
Answered all calls with appropriate greeting.
Assist with reservations, confirmations; all questions inquiring booked rides or any form of transportation information per client.
Update profiles, honored all requests for clients with high expectations.
Verify payment's including additional costs per ride for clients.
Assist callers with resolving complaints; updating a future reservation booked.
Proficient in word excel maneuvering computer programs; reservation software.
Perfected clients bookings were accurate by providing accurate statements and ensuring clients satisfaction.
Experience
7-10 Years
Level
Management
Education
High School
Reservationist/Receptionist Resume
Summary : As a Receptionist, meeting and greeting clients, liaising with the hotel concierge, answering emails and telephone enquiries, and working with the rest of the reservationist team to build customer relations and field complaints.
Skills : Microsoft Office, Global climate change, Globalization, Political issues.
Description :
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Hear and resolve complaints from customers or the public.
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
Conducted reservations for our clients conferencing services.
Processed over 100 in-bound and out-bound calls daily.
Experience
7-10 Years
Level
Consultant
Education
Associates In Liberal Arts
Reservationist (Part-time) Resume
Summary : An exceptional hardworking and meticulous Human Service Worker with an extraordinary client satisfaction record. Areas of expertise include but are not limited to customer relations, travel-management and researching and coordinating profitable development and management of Human Resource Operations.
Skills : Microsoft Office, word, excel, Google Chrome, Internet explorer, google and other search engines.
Description :
Responded to telephone inquiries and reservation requests by explaining product and service options.
Received and compiled needed information from customer.
Provided appropriate and accurate facility information by accessing data.
Succeeded in capturing customer's attention to promote the hotel and its services.
Computed and recorded all special requests and alerted front desk staff of special requests in order to ensure department follow-through and guest's satisfaction.
Campaigned to keep up-to-date on all local and functions and services.
Provided assistance and information to all telephone inquiries.
Experience
7-10 Years
Level
Management
Education
Business Administration
Front Desk Reservationist Resume
Objective : To professionally and personally grow inside of a company, where I can share and apply my knowledge, abilities, and expectations through teamwork for achieving the company's objectives.
Making reservations for the Resort through inbound and outbound communication.
Asking open-ended questions to understand and personalize the call.
Asking permission to book the reservations or using the proper assumptive close.
Front Desk Agent/Switchboard Operator Printing reports for the day and get paperwork for the following day.
Counting provided bank at start and end of shift.
Providing exceptional customer service by greeting the guests into the establishment and checking in guests quickly and efficiently.
Taking problem calls from guests, solving the issues they are experiencing, and passing along to management only when necessary.
Experience
2-5 Years
Level
Executive
Education
Marketing/Business
Flight Reservationist Resume
Summary : Seeking a position in the field of aviation. Passionate about learning new skill and gaining more knowledge about all things Aviation.
Skills : Microsoft Office, Excel Office, OpenTable.
Description :
Delivered exceptional guest service at all times.
Communicated with all departments regarding in house VIPs and any special needs.
Maintained an up to date working knowledge of all resort amenities as well as any special events.
Promoted special resort hotel programs, special rate packages, and up-grades when appropriate.
Maintained house bank and handle all checks and cash according to resort policies and procedures.
Followed set procedures on posting, charges, cashing checks, safe deposits, and refunds.
Solicited guest feedback via guest comment cards and service callbacks.
Experience
7-10 Years
Level
Management
Education
Bachelor Of Science
Travel Reservationist Specialist Resume
Summary : To secure a position with a company that will lead to a lasting relationship in the field of Customer Service and will enable me to use my strong organizational skills, educational background, and ability to work well with people.
Skills : Office Administration.
Description :
Greet, register, and assign rooms to guests of hotels or motels.
Verify customers' credit, and establish how the customer will pay for the accommodation.
Contact housekeeping or maintenance staff when guests report problems.
Issue room keys and escort instructions to bellhops.
Keep records of room availability and guests' accounts, manually or using computers.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Experience
7-10 Years
Level
Consultant
Education
Medical Office Administration
Reservationist Resume
Summary : To gain experience in a desired field by having a hands-on opportunity to gain experience working with and building computer skills and interactions. To establish high expectations for myself in order to better the company I am working for as well as myself by constantly learning new skills and techniques to promote the success of the company.
Skills : Adobe Creative Suite, Microsoft Office, Mac Os, Google Analytics, Wordpress, Graphic Design, Email Marketing, Customer Service.
Description :
Gained an immense amount of computer skills.
Made reservations and appointments in different computer systems.
Learned how to communicate effectively with different personality types.
Used POS computer system to perform annual inventory.
Entered annual data collection into computer system.
Created marketing campaigns using Adobe CS6 and WordPress.
Tracked marketing and website use with Google Analytics.
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