Reservation Sales Agent Resume Samples

Description :

1. Usage of Oracle opera ORS/OCIS and ops PMS systems to process reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
2. Processing reservations from the sales office, other hotel departments, and travel agents.
3. Knows the type of rooms available as well as their location and layout, the selling status, rates, and benefits of all packages plans, also the credit policy of the hotel and how to code each reservation.
4. Creates and maintains reservation records by date of arrival and alphabetical listing.
5. Processing cancellations and modifications and promptly relay this information to the front desk.
6. Understanding the Hotels' policy on guaranteed reservations and no-shows.
7. Handling daily correspondence, responds to inquires and makes reservations as needed.
8. Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow employees.
9. Walk around with the client and ensuring that they secure whatever services they are in need of.
10. Getting information about areas of interest in order to target more clients in particular seasons.

Experience

0-2 Years

Level

Entry Level

Education

BA

Description :

1. Sell cruises to various destinations along with optional programs such as air, land, hotel, and insurance.
2. Service incoming phone calls in a professional, courteous and efficient manner.
3. Consistently demonstrate a friendly and patient attitude through proper phone etiquette and positive voice inflection.
4. Provide information to callers about Silversea ships, destinations, itineraries, and policies.
5. Communicate cruise related requests to the appropriate department (i.e., air, hotel special services or documentation).
6. Assist with call-out projects such as itinerary changes, missing guest information forms and canceled shore excursions as assigned by reservation supervisor and lead agents.
7. Assist callers in resolving minor problems pertaining to new and existing reservations.

Experience

10+ Years

Level

Senior

Education

BA

Description :

1. Providing exceptional customer service and collect required information from the customer on every call per established criteria.
2. Providing timely and accurate information reflecting a customer-oriented image for the company.
3. Demonstrating and maintaining professional oral and written communication with customers, co-workers, and other company staff.
4. Communicating information considered unsatisfactory by customers in a tactful manner.
5. Proven ability to become an expert in all related applications, policies, and the vehicle rental process.
6. Locating and interpreting complex information from a number of databases.
7. Maintaining a regular and reliable level of attendance and punctuality.

Experience

5-7 Years

Level

Executive

Education

BS

Description :

1. Providing outstanding customer services to clients by overseeing rental agreements, selections of vehicles, and processing rental returns.
2. Handles customer’s issues and concerns in a timely manner if any arises and confirm reservations as well make necessary changes.
3. Processing up to 90 plus incoming calls daily in accordance with the company policy and procedure guidelines.
4. Consistently exceeds monthly sales goal by upselling rental reservations to new and existing customers.
5. Negotiating rental rates, advise customers of procedures, terms, and conditions of rental agreements.
6. Composing and analyzing data reports outlining daily summaries of transaction payments, rental disbursements, and closed rental agreements.
7. Verifying rental documentation for accuracy and completeness, including insurance, driver license, and credit card information.

Experience

5-7 Years

Level

Executive

Education

BSW

Description :

1. Providing guidance and overall assistance to customers looking to book reservations on crystal cruises.
2. Assisting customers in providing detailed information regarding cruise pricing, availability add-on.
3. Taking phone calls accurately from customers and provided relevant information which resulted in a 98% increase in overall reservations.
4. Providing clients with cruise itineraries, inventory, land packages, air add schedules and shipboard experience.
5. Documenting all call information according to standard operating procedures.
6. Handling 60+ calls per day providing support for passengers traveling internationally with bookings, changes, fare rules using the Amadeus ticketing system determining and recommending services meeting customers needs.
7. Consistently exceeded metrics in call resolution time and required criteria set for quality service with scores of 90% or higher.
8. Generated additional revenue for British Airways always offering upgrades and amenities. Received quality agent and revenue awards and customer letters of recognition.
9. Providing first-rate customer service, assisted Spanish-language clients and strove to honor special requests.

Experience

10+ Years

Level

Senior

Education

Coding

Description :

1. Assisting guests in planning and reserving their vacations through our company.
2. Explaining the benefits of each property and give the guest advice on which option is best for them.
3. Handling guest concerns and resolve all issues pertaining to vacation, transfers, flight, and accommodations.
4. Using a variety of different systems to service and book guests in North America, Canada, South America and the Caribbean.
5. Answering guest emails and explain policy and procedures in reference to the hotel and airlines.
6. Connects with customers via phone and create an experience where customers know they have been heard and understood and feel valued and important.
7. Match products with guest needs resulting in revenue generation, brand preference and customer loyalty.

Experience

2-5 Years

Level

Junior

Education

BA

Description :

1. Turned incoming inquiries from potential guests into sales of vacation packages.
2. Developed a guest information center that contained pamphlets and information guests could use during their stay.
3. Coordinated confirmation letter mailings to small and large groups of guests.
4. Assisted in putting together vacation packages that would be sold online and over the phone.
5. Worked in the call center taking incoming sales calls from potential guests.
6. Put together welcome packages that would be mailed to guests prior to their visit.
7. Created magical vacation packages for our valued guests. Answering questions about all aspects of Walt Disney world. Booking resort, tickets, dining plans, VIP tours, airfare and vacation package add-ons.
8. Assisting guest with aspects of my Disney experience to allow them to control their vacation plans. Various aspects of guest service recovery.
9. Consistently ensure delivery of quality customer service vital to growing the Walt Disney travel company.
10. Handling guest questions and concerns about their travel plans. Staying above threshold in all KPI categories.

Experience

10+ Years

Level

Senior

Education

BA

Description :

1. Responsibilities include booking and resolving passenger ticketing issues with regard to passenger rail travel.
2. Providing customer service to passengers with regard to rail travel within a contact center environment.
3. Quoting schedules, rates, and routes based on training and knowledge of the established rail system.
4. Interpret and inform passengers of policies as represented through amtrak manuals and regulations.
5. Processing travel bookings, including updating pre-existing reservations, through proprietary computer systems including arrow.
6. Responsible for maintaining strict adherence to credit card processing procedures and credit card handling and securing customer information.
7. Maintain outstanding levels of time management and production goals through company initiatives.

Experience

5-7 Years

Level

Executive

Education

AAS

Description :

1. Efficiently handle telephone inquiries from Norwegian cruise line guests, including travel partners and direct guests.
2. Provide superior customer service and product knowledge to all Norwegian cruise line guests.
3. Effectively employ sales techniques, customer service, and product knowledge expertise as a means to increase sales revenue and provide complete customer satisfaction.
4. Provide consistent consultative telephone support to travel partners and direct guests in a positive, knowledgeable, and professional manner.
5. Consistently sell a range of travel-related services, including car rental, hotel, and credit card vendor partner products, and actively search for solutions to problems.
6. Assisted with confirming client reservations; faxing and emailing customers in advance of their stay.
7. Provide all MGM properties that have resident shows giving a detailed description of each to include the venue and seating options for best view.

Experience

10+ Years

Level

Senior

Education

AS

Description :

1. Representing a five star, five diamond property daily via phone and email.
2. Daily tasks include handling incoming calls regarding room and dinner reservations, as well as general inquiries and special requests. Communicate various room types, menu options, and additional services.
3. Maintaining daily reports on in-house guests, dinner guests and all reservations entered.
4. Working with all departments to make sure the overall guest experience is above expectations.
5. Match products with guest needs resulting in revenue generation, brand preference and customer loyalty.
6. Performing other miscellaneous duties to include special cake orders, 3rd party billing and reporting to management various errors with the new older system including internal and external apps.
7. Assisting guests having to make changes or cancellations to their current room, restaurant/show booking issuing credit as needed.

Experience

0-2 Years

Level

Entry Level

Education

MT