A Director of Housekeeping will work in hotels and make sure that the premises, building and the rooms are organized and clean. Typical work activities listed on the Director of Housekeeping Resume include the following – overseeing the work of employees, hiring and training employees, maintaining and ordering supplies, ensuring customer satisfaction, supervising housekeeping staff, ensuring housing staff maintain a high standard of room cleanliness, handling administrative tasks, managing the housekeeping budgets, inspecting rooms, investigating customer’s complaints, and generating housekeeping work schedules.
Job qualifications to be highlighted on a resume are – housekeeping experience, coaching, and supervising skills, computer skills, communication skills, teamwork, time management skills, basic knowledge of accounting and payroll activities; and knowledge of hospitality. Most of the candidates for the job display in the resume a Bachelor’s degree in hotel management or the relevant.
Objective : Over 10 years of successful experience and knowledge. Creative opportunity solver, improve morale and consistently exceed goals. Accustomed to handling sensitive and confidential records and information. Thrive in deadline-driven environments and an excellent team- player.
Skills : MS Office, MS Word, MS Access, MS Excel, MS Outlook, MS. Project Java Macromedia Dreamweaver Adobe Photoshop HTML ServSafe Certified.
Description :
Responsible for the cleaning of the guestrooms, public areas, meeting space, and pool area.
Oversee and coordinate all meeting room sets, deep cleaning of the space including shampooing of carpet and deep cleaning of area.
Responsible for the maintenance and staffing of the pool during the season.
Monitor and supervisor staff in accordance to the policies and procedures of the company including interviewing, hiring and training of employees including performance evaluations, rewarding and disciplining employees, and addressing guest complaints and problem resolutions.
Review outside laundry facilities to ensure consistent quality, monitoring damaged linen, and maintaining proper par levels within budgetary guidelines.
Reviews inventories and maintains par levels of guest supplies, cleaning supplies, and other operating supplies based on budgetary guidelines.
Implemented a program for successfully track and increased the reported guestroom defects by room attendants.
Experience
2-5 Years
Level
Executive
Education
BS In Business
Asst. Director of Housekeeping Resume
Objective : Utilize my exceptional customer service and management skills to the benefit of the company and if the opportunity arises, to be promoted within the company to a position in which able to further my career in the hospitality industry.
Skills : Proven by over 10+ years.
Description :
Manage the day-to-day and long term and strategic operations of the Housekeeping department.
Responsible for budgeting, forecasting, and financial planning of the department along with being responsible for the productivity, scheduling and labor management of the department to ensure that department productivity and financial goals are met.
Manage the selection and development of employees with an eye toward maximum employee satisfaction and guest satisfaction.
Responsible for the overall service related and safety related trainings for the department along with the continuous improvement and development of associates in the department.
Conduct inspections of guest rooms and provide feedback to room attendants, housemen and the supervisor team.
Manage administrative duties, including payroll and operating expenses with overseeing the supply's and inventory management for the entire department.
Conduct regular inspections of the hotel to ensure adherence to cleanliness, safety and maintenance standards utilizing the ABC's of Housekeeping process in addressing cleanliness of hotel.
Experience
2-5 Years
Level
Junior
Education
Business Management
Associate Director of Housekeeping Resume
Objective : Director of Housekeeping is responsible for overseeing the daily operations of the property’s cleaning and maintenance department. The Director of Housekeeping is also responsible for creating a positive work environment for all employees, and ensures that all housekeeping staff members are trained, qualified and well-trained in their assigned areas.
Skills : Good management structures, Employee training and facilitating, Time management and strong personal skills, Great communicator with clients, customers and coworkers.
Description :
Manage the day-to-day, long term and strategic operations of the Housekeeping department.
Responsible for budgeting, forecasting, and financial planning of the department along with being responsible for the productivity, scheduling and labor management of the department to ensure that department productivity and financial goals are met.
Manage the selection and development of employees with an eye toward maximum employee satisfaction and guest satisfaction.
Responsible for the overall service related and safety related trainings for the department along with the continuous improvement and development of associates in the department.
Conduct inspections of guest rooms and provide feedback to room attendants, housemen and the supervisor team.
Manage administrative duties, including payroll and operating expenses with overseeing the supply's and inventory management for the entire department.
Conduct regular inspections of the hotel to ensure adherence to cleanliness, safety and maintenance standards utilizing the ABC's of Housekeeping process in addressing cleanliness of hotel.
Experience
2-5 Years
Level
Executive
Education
Business Management
Director of Housekeeping Lead Resume
Summary : To acquire a position with a company of high integrity, and to be able to utilize my professional skills to become a Room Division Executive or be involved with the Quality Assurance process of a major hotel company.
Skills : Microsoft Office.
Description :
Responsible for all Purchasing, Inventories, Vendor Relations, Guest Relations, Lost & Found, Property-Rooms Quality Control Inspections, Staff Training, Scheduling by Occupancy.
Monitored and enforced all standard operating procedures, safety regulations and chemicals.
Responsible for team leadership and the supervision of 40 plus team members.
Conducted daily stand up team instructions for work task assignments and projects.
Coaching empowerment and providing inspiration to motivate team to accomplish their primary goal to achieve the highest level quality service standards and exceed guests expectations.
Daily feedback to team members on positive and negative guest comments, perception, experience and satisfaction to reward, celebrate or to correct, improve and elevate team performance.
Staff development included team building for supervisors including practicing performance accountability, monitoring and improving team productivity and efficiency, teaching communication skills, proper use and safety of equipment, tools and knowledge for improving job skills and results.
Experience
7-10 Years
Level
Management
Education
Diploma
Director of Housekeeping III Resume
Headline : To pursue a career where I can continue to develop my knowledge in business management with the opportunity for future advancement in a progressive organization.Over 25 years of solid business experience in hotel operations. Consistent track record of successfully turning around faltering operations and creating training techniques, key motivational strategies that build accountability and enhance staff performance.
Skills : Advanced proficiency in Microsoft Office, Excel and PowerPoint.
Description :
Direct assistant manager, supervisors, and staff including maintenance & engineering technicians, groundskeepers, painters, housekeepers, housemen, and floor techs in daily operations.
Responsible for budgeting, revenues, spending and cost control, payroll, inventory and ordering supplies, as well as explanations of spending to executives and owners.
Established easy to use check booking system within the organization, now used by other departments.
Work directly with construction managers on overall changes and renovations of apartments and public areas.
Responsible for the review and change of Maintenance and Housekeeping service contracts upon discussion with our Executive Directors and owners.
Responsible for the complete turnover of vacant apartments, including final cleaning, and manage new and current resident requests and changes.
Assist Director of Food Service in the overall maintenance of kitchen equipment.
Responsible for overall grounds and landscaping including supervision of lawn care and flowers, as well as snow removal.
Experience
5-7 Years
Level
Executive
Education
BS In Hotel
Director Of Housekeeping II Resume
Objective : To provide superior service for luxury travelers while increasing revenue and efficiency of the hotel. Furthering my career while assisting fellow associates and in elevating their service standards.
Skills : Communication, Time management, and Team-building skills.
Description :
Responsible for the planning, organization, development, and direction for the overall operation of the Housekeeping Unit and to assure that the highest degree of quality resident care is maintained at all times.
Directed Housekeeping Unit staff and a commercial laundry account in the fulfillment of unit project assignments within budget, with quality and on schedule.
Enhanced company posture on EEO/ADA by making a good faith effort to recruit, select, develop and retain protected class employees.
Evaluates safe work practices in job performance reviews.
Maintained the care and use of supplies, equipment, etc.
Performed regular inspections of resident, ancillary, and common areas for sanitation, order, safety, and comfortable environment.
Assures that Housekeeping staff follows established safety regulations in the use of equipment and supplies at all times.
Experience
2-5 Years
Level
Junior
Education
Diploma
Director of Housekeeping I Resume
Objective : Highly skilled, bilingual professional with extensive experience as an Executive Housekeeper. Outstanding work ethics, customer service, problem resolution and time management skills. Active team player.
Skills : <div>Attention to detail, Communication skills, Interpersonal skills.</div>
Description :
Responsible for the whole housekeeping operations of the 226 rooms hotel and 35 union associates.
Transitioned the housekeeping team and front office team from a Marriott Managed property a franchise property.
Inspected work to ensure proper standards of cleanliness and revise work schedules depending on the operation and occupancy forecast.
Coordinated general cleaning task and preventative maintenance with Chief Engineer and ensure proper records are kept, inspect rooms and public areas and point out areas of improvement.
Coordinated repairs and general maintenance with Engineering and ensure that proper records are kept.
Ensure that adequate inventory of supplies, and equipment for routine and schedule duties.
Ensured complete guest satisfaction at all times, handle Guest complaints and customer care issues and solve them according to customer service standards.
Responsible for recruiting, supervising, training, scheduling, disciplining, reviewing and directing the housekeeping staff.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Science
Director of Housekeeping/Housekeeper Resume
Objective : Efficiency Microsoft Proficient Customer Service Trainer Record Maintenance Forecasting Reporting Director of Housekeeping, who has over 10+ years in the field with exceptional performance and management.
Managed all housekeeping, laundry, and health club staff.
Establishes a friendly atmosphere of superior guest service and product quality and provides exemplary performance for the staff to follow.
Maintains Brand cleanliness standards for both rooms and public areas and inspects them to ensure that standards are met.
Trains staff in all aspects of housekeeping, including guest service.
Assists and administrate guest satisfaction inspection procedures and reports.
Maintains key control and lost and found, and ensures staff is trained to follow correct procedures for both.
Plans work schedules and room assignments with minimum disruption to guest service by encouraging responsiveness to guest needs.
Experience
2-5 Years
Level
Junior
Education
Associate Of Arts
Lead Director of Housekeeping Resume
Objective : Over 23 years of experience, and a strong record of achievement in providing the necessary housekeeping/production management and personnel motivation expertise to ensure streamlined housekeeping operations, guest satisfaction, and significantly increased proficiency.
Skills : NYC Fire Safety Director.
Description :
Establish standards and procedures for work of housekeeping staff, Managers, and plan work schedules to ensure adequate service.
Inspect and evaluate physical condition of establishment, and submit to management recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space.
Periodically inventory supplies and equipment.
Organize and direct departmental training programs complies with infection control procedures, ensured staff attendance, resolve personnel problems, hire new employees, and evaluate employees performance and working relationship.
Maintain records and prepare periodic activity and personnel reports for review by General Manager Coordinate activities with those of other departments.
Evaluate records to forecast department personnel requirements, and to prepare budget.
Perform cleaning duties in cases of emergency or staff shortage.
Oversee the lost and found properties left inside guest rooms.
Experience
2-5 Years
Level
Executive
Education
Diploma
Director of Housekeeping Head Resume
Objective : Interested in a position and role where my hospitality and business experience in operations management in the service industry is utilized. Executive management role and leadership responsibilities involved directing, coaching and motivating a staff. Proactive hands-on approach in developing the staff and supervisor's management skills for team leadership and setting standards of excellence.
Skills : Microsoft Word, Microsoft Excel, Outlook.
Description :
Direct and manage the daily operation of the Housekeeping and Laundry Department for 247 guest room luxury boutique hotel in downtown market.
Monitor and maintain high level guestroom quality cleaning, event and storage areas, restrooms, public areas and executive offices.
Supervise, develop and train a staff of 60 team members in accordance to Leading Hotels of the World standards and practices.
Procure and control distribution of guest amenities, laundry and cleaning supplies.
Prepare monthly inventories, review profit and loss statements with senior management.
Intra-departmental liaison for sub-departments and execute all details related to hotel business.
Improved process to streamline laundry operations inextricably linked to the department's ability to turn rooms in a more efficient manner while providing auxiliary support to banquets and outlet operations.
Instrumental with developing new hire training for room and turndown attendants.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Arts
Director of Housekeeping Manager Resume
Summary : Experiences and knowledge in order to surpass all expectations both personally and professionally and to deliver unparalleled experiences through solid leadership.
Responsible for managing the daily operations of the housekeeping department at this exclusive, 5 Diamond, gated resort, which included owned Villas.
Responsible for my own HR, hiring, I9 compliance, on-boarding, training, investigating grievances, retention.
Transitioned the department through a new management company change and new ownership, by developing a critical path and managing as if we were opening a new hotel.
Introduced the cartless Mobil Pack system and transitioned mini bar service from room service over to housekeeping.
Created an OS&E for guest room upgrades and resort enhancements, oversaw larger projects such as new carpet installation and other rooms upgrades.
Developed all SOP's, training manuals, checklists and inspection program for all positions.
Created a rooms preventative maintenance program for engineering.
Implemented an environmental linen program.
Experience
7-10 Years
Level
Management
Education
Hotel Management
Director of Housekeeping Resume
Summary : Over 15 years of distinguished management experience in food services, retail, and conference room scheduling/set-up, and grocery. I have four years of combined experience as a manager and director of the housekeeping department in the healthcare environment, and adept in directing the efforts of a large diverse workforce.
Skills : Microsoft office, Excel, Leadership Training, Teamwork, Management, Scheduling, Quality Control, Shipping And Receiving, Safety training, Food prep, Forklift Operator, Blueprint Reading, Hand and power tools, Autoclave, Paint and prep, Data entry.
Description :
Oversaw the Housekeeping Department's operations of a 271 room full service property.
Responsible for the recruitment and supervision of personnel.
Responsible for the overall performance of the rooms division including Scheduling, Payroll Management, Budget, Training, Inventory Control & Performance Management.
Inspected guest rooms, corridors and all other areas of building including exterior for cleanliness and appearance.
Provided organization, instruction, guidance, communication, counseling, as well as exercise judgment, while reinforcing Company's standards of quality.
Provided ongoing training, coaching and communication of CARE culture and job related information to ensure that staff are coached and trained to perform their duties.
Responsible for recruitment of new team members.
Created weekly work schedules and ensured that manning levels are correct.
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