Description :

1. Demonstrated strong attention to detail while managing guest interactions and coordinating with housekeeping staff.
2. Prepared and prioritized cleaning schedules based on occupancy and guest check-outs to optimize workflow.
3. Assigned duties to team members and conducted inspections to ensure compliance with cleanliness standards.
4. Distributed room assignments and keys efficiently to housekeeping staff for smooth operations.
5. Maintained effective communication with front office and other departments to ensure seamless service delivery.
6. Scheduled and oversaw major cleaning projects, including carpet and window cleaning, to uphold hotel standards.
7. Coordinated with external laundry services to ensure timely processing of linens and uniforms.

Experience

2-5 Years

Level

Junior

Education

B.S. in HM

Description :

1. Supervised housekeeping staff, ensuring adherence to cleanliness standards and efficient operations.
2. Managed inventory of cleaning supplies, optimizing usage and reducing waste.
3. Collaborated with front office to fulfill special guest requests, enhancing guest experience.
4. Ensured timely cleaning and readiness of check-out rooms for incoming guests.
5. Maintained real-time updates on room occupancy and cleaning status for operational efficiency.
6. Assisted in performance appraisals, providing constructive feedback to staff.
7. Trained new hires on hotel SOPs, fostering a culture of excellence and compliance.

Experience

10+ Years

Level

Management

Education

B.S. in H.M.

Description :

1. Managed housekeeping budgets, controlling labor and supply costs while maintaining high service standards.
2. Recorded and analyzed data on work assignments and personnel actions, preparing detailed reports for management.
3. Collaborated with department heads to enhance service delivery and address guest complaints effectively.
4. Ensured staffing levels were maintained, arranging substitutes for absent employees to ensure operational continuity.
5. Trained and mentored housekeeping staff, enforcing adherence to hotel standard operating procedures.
6. Implemented key control procedures to secure guest rooms and ensure safety compliance.
7. Demonstrated strong interpersonal skills in resolving issues with guests and staff, fostering a positive work environment.

Experience

7-10 Years

Level

Senior

Education

B.S. in H.M.

Description :

1. Ensured compliance with OSHA regulations, maintaining a safe and clean environment.
2. Facilitated effective communication across departments to enhance operational efficiency.
3. Collaborated with engineering for timely guest room maintenance and repairs.
4. Implemented loss prevention strategies, working closely with the security team.
5. Supervised a comprehensive inspection program for all guest rooms and public areas.
6. Led a proactive maintenance team to ensure rooms were serviced regularly.
7. Managed departmental budgets, including orders and invoices, ensuring financial accountability.

Experience

0-2 Years

Level

Fresher

Education

AAS-HM

Description :

1. Effectively managed daily operations of the housekeeping department, ensuring high standards of cleanliness for 259 rooms.
2. Conducted interviews and hired skilled housekeeping staff, enhancing team performance.
3. Implemented progressive disciplinary procedures, fostering a positive work environment through coaching and counseling.
4. Delegated tasks, monitored employee attendance, and managed payroll, ensuring operational efficiency.
5. Developed and maintained inventory systems for housekeeping supplies, optimizing resource allocation.
6. Created weekly schedules for 50 union employees, ensuring adequate staffing levels.
7. Designed comprehensive training programs for new hires, improving service quality and team cohesion.

Experience

10+ Years

Level

Consultant

Education

BSHM

Description :

1. Managed daily operations of the housekeeping department, ensuring adherence to four-diamond service standards.
2. Collaborated with supervisory teams to maintain high hotel cleanliness and service standards.
3. Provided leadership to meet and exceed internal and external guest expectations.
4. Conducted interviews, training, and performance evaluations for housekeeping staff.
5. Utilized payroll systems to manage employee compensation and attendance.
6. Performed daily inspections of guest rooms to uphold cleanliness and maintenance standards.
7. Supervised both morning and evening housekeeping teams to ensure efficient operations.

Experience

2-5 Years

Level

Junior

Education

B.S. in HM

Description :

1. Oversaw daily housekeeping operations, ensuring high standards of cleanliness and guest satisfaction.
2. Implemented training programs for staff, enhancing service quality and operational efficiency.
3. Managed inventory and procurement of cleaning supplies, reducing costs by 15%.
4. Conducted regular inspections of guest rooms and public areas to maintain quality standards.
5. Collaborated with other departments to coordinate housekeeping schedules and special requests.
6. Addressed guest complaints promptly, ensuring a positive experience and repeat business.
7. Monitored and reported on key performance indicators to achieve departmental goals.

Experience

2-5 Years

Level

Junior

Education

B.S. in H.M.

Description :

1. Managed the housekeeping department's daily operations, ensuring efficiency and cost-effectiveness.
2. Developed and implemented daily work schedules based on occupancy rates and room turnover.
3. Monitored room cleaning processes, making adjustments to staff assignments as needed.
4. Oversaw the cleaning of vacant rooms, ensuring timely readiness for new guests.
5. Collaborated with front desk and maintenance teams to resolve room discrepancies promptly.
6. Coordinated maintenance requests for out-of-order rooms, ensuring minimal disruption to guests.
7. Maintained comprehensive knowledge of housekeeping policies and procedures to guide staff effectively.

Experience

0-2 Years

Level

Fresher

Education

A.S. in HM

Description :

1. Managed supply orders and inventory, ensuring compliance with established procedures.
2. Conducted nightly audits and balanced accounts to maintain financial accuracy.
3. Responded to guest inquiries regarding services, enhancing overall guest experience.
4. Coordinated food service setups, ensuring timely and efficient service delivery.
5. Maintained cleanliness in lobby and common areas, restocking supplies as needed.
6. Monitored hotel property for safety, reporting any damages or theft to management.
7. Organized meeting rooms, arranging furniture and equipment for various functions.

Experience

7-10 Years

Level

Senior

Education

B.S. in H.M.

Description :

1. Supervised and trained housekeeping staff to uphold hotel cleanliness and service standards.
2. Developed daily cleaning schedules to optimize staff efficiency and guest satisfaction.
3. Conducted regular inspections of guest rooms and public areas to ensure compliance with quality standards.
4. Coordinated with maintenance to address guest room issues promptly and effectively.
5. Managed inventory of cleaning supplies, ensuring cost-effective purchasing and usage.
6. Addressed guest complaints regarding room cleanliness, implementing corrective actions swiftly.
7. Maintained safety protocols and trained staff on proper chemical usage and equipment handling.

Experience

7-10 Years

Level

Senior

Education

B.S. in HM