Customer Care Executive Resume
Headline : To work with a renowned organization, emphasizing on quality, service and growth of the organization in the terms of revenue and reputation allowing to use skills and abilities to the fullest.
Skills : Microsoft office , Tally course.
- Attend calls from Airtel Subscribers and Prospective Customers. Executive - Audits Service Assurance in Octobre'04 in DR.I.T.
- Managing a team of people and assessing their performance through regular Call Quality Audits, Providing feedback sessions.
- Manage relationships with hotels by providing high levels of customer service and account management support Act as the main point of contact with hotels
- Verifying guest information as needed Communicate any developments in service, products, website, or systems.
- Answer any incoming questions from customers Manage customer complaints regarding overbooking and hotel amenities/services.
- Perform floor walks to assist agents with questions about products and policies Resolved escalated problems and issues.
- Provided training to new hires Documented performance evaluations on new hires and reported to management.
Masters Of Arts
Customer Care Executive III Resume
Summary : To obtain a position where will be able to soar higher within an established company by contributing talents to the overall success of the organization.
Skills : Communication Skills, MS-Excel.
- Update customer accounts and maintain the database. Provide excellent customer service and build company value.
- Adhere to and exceed company set metrics on a monthly basis. Has led multiple team projects on how to improve team statistics.
- Assisted customers with billing changing information, helped customers select plans and phones that best fit their needs, handle complaints.
- Responded to customer's emails, confirmed reservations, placed a special request and also helped resolve issues the customers may have faced.
- Handle customer phone calls regarding aspects of their account ranging from questions about billing, technical support.
- Managed relationships with hotels by providing high levels of customer service and account management support.
- Communicated any developments in service, products, website, or systems Managed customer complaints.
Customer Care Executive I Resume
Objective : As an enthusiastic person looking for an opening that would place in a challenging position in an organization that is open, vibrant and competitive for mutual growth.
Skills : Microsoft Office, Communication Skills.
- The company established by a group of eminent professionals and personalities for the purpose of exploring second-handed Household utilities.
- Village Discount Outlets is the supplier of the large quantity of second-handed Household utilities at a reasonable price to Customers.
- Sometimes the Outlet is allowing customers to watch the production process.
- All goods are carrying from different places by using trucks and placing the materials to the shops as per the goods category.
- Working with Village discount Outlet I got more exposure in Customer handling, Cashier experience.
- Sometimes handling customers and solving their disputes will drive me to get managerial capabilities.
- The furniture materials have good workshops for re modeling.
Customer Care Executive II Resume
Headline : Around 6 years of experience in Operations Management, Customer Servicing & Team Management across diverse industry verticals. Proficient in leading dedicated teams for running successful process.
Skills : Communication Skills, Management.
- Customer support and building on Customer Relations through Customer interactions.
- Responsible for day-to-day Customer Contact and internal liaison.
- Ensure that the Company's equal opportunities and customer care policies are reflected throughout all aspects of service delivery.
- Full responsibility for dealing with relevant customer complaints, queries and requests for information for the start to the end of the process.
- Contribute to new and innovative ways of working to improve the service and achieve goals.
- Support and advice as required on customer service issues and on complaints - To support the effective handling of complaints.
- Monitor corporate customer care standards and provide regular data to senior management to support service improvement.
Customer Care Executive/Analyst Resume
Headline : Successful experience in retail, customer service and support with recognized strengths in customer service, account maintenance, problem-solving and trouble-shooting, account management.
Skills : Technical Skills, Hard Working.
- Customer Care Executive Responded to inbound phone inquiries and processed outbound calls daily.
- Handle pre and post reservation inquiries and sales requests by phone, e-mails and fax; including modify, change and/or cancel existing reservations.
- Outbound calls to hotels/guests to arrange special requests.
- Manage relationships with hotels by providing high levels of customer service and account management support.
- Delivered exceptional customer service through selling, suggesting additional related merchandise, maintaining merchandise stocks and store appearance.
- Supported the store in achieving maximum sales and profit and encouraging customer loyalty.
- Handled customer complaints, exchanges, refunds and adjustments in a positive manner.
Customer Care Executive/Executive Resume
Objective : Results oriented professional with experience in administrative tasks, call center support, client relationship building and customer service. Have the ability to work effectively individually.
Skills : Technical Skills, Management.
- Managed a high-volume workload within a deadline-driven environment.
- Resolved an average of inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
- Completed customer service soft skills training to learn ways to enhance customer satisfaction and improve productivity.
- Handle customer inquiries, complaints, billing questions and payment extension/service requests.
- Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions for business and customer needs.
- Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors in a timely manner.
- Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
Asst. Customer Care Executive Resume
Headline : To toil as a loyal confidential employee in every aspect performing jobs up to the mark very efficiently & diligently with motivated workforce in conjunction with the vision and mission of the company.
Skills : Communication Skills, Management.
- Prepared and filed reports with internal customers.
- Ensured cash collection targets were met each month. Collected Million in accounts receivable.
- Contacted customers regarding overdue accounts to settle balances.
- Handled all customer complaints and maintained precise documentation.
- Served as a liaison with the appropriate departments to gain relevant information, resolve problems, or support.
- Handle pre and post reservation inquiries by phone, e-mail, and fax, Handle sales request by phone and email, Modify, change.
- Manage relationships with hotels by providing high levels of customer service and Account Management support.
Associate Customer Care Executive Resume
Objective : Answer incoming phone calls, emails, and chats regarding cable, internet, and phone service for customers with disabilities. Schedule appointments, take payments, apply credits, basic troubleshooting.
Skills : Communication Skills, MS-Excel.
- Retain customers by creating awareness of product value as compared to competitor offerings.
- Listen and clearly identify customer issues, correct any underlying problem; find a resolution for the problem, not the symptoms.
- Evaluate customer needs and prepare better fitting packages in an effort to properly meet the customer's needs.
- Developed and deployed a system that provides all competitor offerings available per market area.
- Customer retention percentage of over per fiscal month, for over four years.
- Maintain an upsell sales close rate of calls taken each fiscal month.
- Consistent quick handling of customer calls while maintaining a call volume over the department average.
- Explain customer billing and correcting billing errors.
Bachelor Of Arts
Lead Customer care Executive Resume
Summary : To enhance working capacities, professional skills, business Efficiencies and to serve organization in best possible way with sheer determination and commitment.
Skills : Multilingual English, Listening Skills. Multitasking Negotiating Skills.
- Answer any incoming questions from customers, hotels, account managers.
- Multitask on-screen and telephone responsibilities. Plan, create and modify reservations within policy.
- Resolve conflict situations between guests and hotels.
- Facilitate communication between English, Russian, Ukrainian speaking clients.
- Manage customer complaints regarding overbooking and hotel amenities, services in a professional manner resolving the problem.
- Provide guidance to hotels in utilizing and optimizing internal systems.
- Communicate any developments in service, products, website, or system.
Customer care Executive Resume
Summary : Customer Service Executives are required to answer incoming calls from customers for various reasons- take orders, answer inquiries, resolve complaints and provide information.
Skills : Adobe Photoshop, Unix, Microsoft Excel,Words.
- Customer Care Executive Project profile Worked as a back-office agent.
- The client was a US-based Mortgage (Home loans) company "Indymac Bank".
- Different documents involved in a mortgage deal were verified and reviewed.
- The deal was carried forward once the verification was done.
- Mismatch or missing data, the report was sent to the authority. The work demanded a high concentration level.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
Master Of Science