Customer Care Executive Resume Samples

Customer care executives are hired by various companies to handle the complaints and queries of the customers. The primary roles and responsibilities of the customer care executives would be – answering calls in a professional way, taking and canceling orders, maintaining a record of customer complaints, comments; processing orders, following up to ensure that appropriate actions are taken, referring unresolved customer’s grievances and accepting special requests of the customers.

The role of a customer care executive is critical as they act as the interface between the client and the company, hence employers lookout for candidates who have strong communication skills, phone handling skills, the ability to work under stress, good listening skills and a clear speaking voice. A high school diploma is normally seen on most of the successful Customer Care Executive Resumes.

 

Customer Care Executive Resume example

Customer Care Executive Resume

Headline : To work with a renowned organization, emphasizing on quality, service and growth of the organization in the terms of revenue and reputation allowing to use skills and abilities to the fullest.

Skills : Microsoft office , Tally course.

Description :

    1. Attend calls from Airtel Subscribers and Prospective Customers. Executive - Audits Service Assurance in Octobre'04 in DR.I.T.
    2. Managing a team of people and assessing their performance through regular Call Quality Audits, Providing feedback sessions.
    3. Manage relationships with hotels by providing high levels of customer service and account management support Act as the main point of contact with hotels 
    4. Verifying guest information as needed Communicate any developments in service, products, website, or systems. 
    5. Answer any incoming questions from customers Manage customer complaints regarding overbooking and hotel amenities/services.
    6. Perform floor walks to assist agents with questions about products and policies Resolved escalated problems and issues. 
    7. Provided training to new hires Documented performance evaluations on new hires and reported to management.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Masters Of Arts


Customer Care Executive III Resume

Summary : To obtain a position where will be able to soar higher within an established company by contributing talents to the overall success of the organization.

Skills : Communication Skills, MS-Excel.

Description :

    1. Update customer accounts and maintain the database. Provide excellent customer service and build company value.
    2. Adhere to and exceed company set metrics on a monthly basis. Has led multiple team projects on how to improve team statistics.
    3. Assisted customers with billing changing information, helped customers select plans and phones that best fit their needs, handle complaints.
    4. Responded to customer's emails, confirmed reservations, placed a special request and also helped resolve issues the customers may have faced.
    5. Handle customer phone calls regarding aspects of their account ranging from questions about billing, technical support.
    6. Managed relationships with hotels by providing high levels of customer service and account management support.
    7. Communicated any developments in service, products, website, or systems Managed customer complaints.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Masters


Customer Care Executive I Resume

Objective : As an enthusiastic person looking for an opening that would place in a challenging position in an organization that is open, vibrant and competitive for mutual growth.

Skills : Microsoft Office, Communication Skills.

Description :

    1. The company established by a group of eminent professionals and personalities for the purpose of exploring second-handed Household utilities.
    2. Village Discount Outlets is the supplier of the large quantity of second-handed Household utilities at a reasonable price to Customers.
    3. Sometimes the Outlet is allowing customers to watch the production process.
    4. All goods are carrying from different places by using trucks and placing the materials to the shops as per the goods category.
    5. Working with Village discount Outlet I got more exposure in Customer handling, Cashier experience.
    6. Sometimes handling customers and solving their disputes will drive me to get managerial capabilities.
    7. The furniture materials have good workshops for re modeling.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Economics

Customer Care Executive II Resume

Headline : Around 6 years of experience in Operations Management, Customer Servicing & Team Management across diverse industry verticals. Proficient in leading dedicated teams for running successful process.

Skills : Communication Skills, Management.

Description :

    1. Customer support and building on Customer Relations through Customer interactions.
    2. Responsible for day-to-day Customer Contact and internal liaison.
    3. Ensure that the Company's equal opportunities and customer care policies are reflected throughout all aspects of service delivery.
    4. Full responsibility for dealing with relevant customer complaints, queries and requests for information for the start to the end of the process.
    5. Contribute to new and innovative ways of working to improve the service and achieve goals.
    6. Support and advice as required on customer service issues and on complaints - To support the effective handling of complaints.
    7. Monitor corporate customer care standards and provide regular data to senior management to support service improvement.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Hotel Administration

Customer Care Executive/Analyst Resume

Headline : Successful experience in retail, customer service and support with recognized strengths in customer service, account maintenance, problem-solving and trouble-shooting, account management.

Skills : Technical Skills, Hard Working.

Description :

    1. Customer Care Executive Responded to inbound phone inquiries and processed outbound calls daily.
    2. Handle pre and post reservation inquiries and sales requests by phone, e-mails and fax; including modify, change and/or cancel existing reservations.
    3. Outbound calls to hotels/guests to arrange special requests.
    4. Manage relationships with hotels by providing high levels of customer service and account management support.
    5. Delivered exceptional customer service through selling, suggesting additional related merchandise, maintaining merchandise stocks and store appearance.
    6. Supported the store in achieving maximum sales and profit and encouraging customer loyalty.
    7. Handled customer complaints, exchanges, refunds and adjustments in a positive manner.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
Interior Design

Customer Care Executive/Executive Resume

Objective : Results oriented professional with experience in administrative tasks, call center support, client relationship building and customer service. Have the ability to work effectively individually.

Skills : Technical Skills, Management.

Description :

    1. Managed a high-volume workload within a deadline-driven environment.
    2. Resolved an average of inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
    3. Completed customer service soft skills training to learn ways to enhance customer satisfaction and improve productivity.
    4. Handle customer inquiries, complaints, billing questions and payment extension/service requests.
    5. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions for business and customer needs.
    6. Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors in a timely manner.
    7. Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BA

Asst. Customer Care Executive Resume

Headline : To toil as a loyal confidential employee in every aspect performing jobs up to the mark very efficiently & diligently with motivated workforce in conjunction with the vision and mission of the company.

Skills : Communication Skills, Management.

Description :

    1. Prepared and filed reports with internal customers.
    2. Ensured cash collection targets were met each month. Collected Million in accounts receivable.
    3. Contacted customers regarding overdue accounts to settle balances.
    4. Handled all customer complaints and maintained precise documentation.
    5. Served as a liaison with the appropriate departments to gain relevant information, resolve problems, or support.
    6. Handle pre and post reservation inquiries by phone, e-mail, and fax, Handle sales request by phone and email, Modify, change.
    7. Manage relationships with hotels by providing high levels of customer service and Account Management support.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business

Associate Customer Care Executive Resume

Objective : Answer incoming phone calls, emails, and chats regarding cable, internet, and phone service for customers with disabilities. Schedule appointments, take payments, apply credits, basic troubleshooting.

Skills : Communication Skills, MS-Excel.

Description :

    1. Retain customers by creating awareness of product value as compared to competitor offerings.
    2. Listen and clearly identify customer issues, correct any underlying problem; find a resolution for the problem, not the symptoms.
    3. Evaluate customer needs and prepare better fitting packages in an effort to properly meet the customer's needs.
    4. Developed and deployed a system that provides all competitor offerings available per market area.
    5. Customer retention percentage of over per fiscal month, for over four years.
    6. Maintain an upsell sales close rate of calls taken each fiscal month.
    7. Consistent quick handling of customer calls while maintaining a call volume over the department average.
    8. Explain customer billing and correcting billing errors.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Arts

Lead Customer care Executive Resume

Summary : To enhance working capacities, professional skills, business Efficiencies and to serve organization in best possible way with sheer determination and commitment.

Skills : Multilingual English, Listening Skills. Multitasking Negotiating Skills.

Description :

    1. Answer any incoming questions from customers, hotels, account managers.
    2. Multitask on-screen and telephone responsibilities. Plan, create and modify reservations within policy.
    3. Resolve conflict situations between guests and hotels.
    4. Facilitate communication between English, Russian, Ukrainian speaking clients.
    5. Manage customer complaints regarding overbooking and hotel amenities, services in a professional manner resolving the problem.
    6. Provide guidance to hotels in utilizing and optimizing internal systems.
    7. Communicate any developments in service, products, website, or system.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Banking

Customer care Executive Resume

Summary : Customer Service Executives are required to answer incoming calls from customers for various reasons- take orders, answer inquiries, resolve complaints and provide information.

Skills : Adobe Photoshop, Unix, Microsoft Excel,Words.

Description :

    1. Customer Care Executive Project profile Worked as a back-office agent.
    2. The client was a US-based Mortgage (Home loans) company "Indymac Bank".
    3. Different documents involved in a mortgage deal were verified and reviewed.
    4. The deal was carried forward once the verification was done.
    5. Mismatch or missing data, the report was sent to the authority. The work demanded a high concentration level.
    6. Check to ensure that appropriate changes were made to resolve customers' problems.
    7. Verify customers' credit, and establish how the customer will pay for the accommodation.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Master Of Science