How to present Skills Section in Customer Service Resume
Your core technical skills constitute the skills section in a professional customer service resume
. Whether or not you’re a fresher or seasoned Customer Service Representative, your technical skills must reciprocate the needs of the employer. Ideally, you must include technical skills in your area of specialization such as insurance, banking, technology and so on that are relevant to the job.
A variety of customer service computer software and apps are ideal technical terminology to woo your recruiter. Listing each software or application individually is important to keep a consistent clarity throughout your profile. After assessing prominent software for customer service resumes in 2017
, prominent ones you must include (if you’re aware of) are, Buffer, Capterra, Zendesk, FreshDesk, Samanage, LiveAgent, Jira, Salesforce Service Cloud and Social Media administration.