Call Taker Resume
Headline : Highly enthusiastic customer service professional with experience. A results-driven employee with proven ability to establish rapport with clients. Hands-on, multi-task-oriented, adaptable, and responsible person.
Skills : Management Skills, Analytical Skills.
Description :
- Up-to-date knowledge of the policies and procedures that are required by units.
- Provided life-saving instructions to citizens.
- Able to maintain a relationship with callers in order to build their trust, and keep units safe.
- Worked in a strong team atmosphere. Graduated top of the training class.
- Maintained the highest quality of customer service.
- Attended local training classes and meetings to stay up-to-date on procedures.
- Responsible for keeping both callers and units safe and help them in a timely manner.
Experience
5-7 Years
Level
Executive
Education
Diploma
Call Taker Resume
Summary : Customer-oriented worker successful at troubleshooting and handling customer support issues in a timely manner. A dedicated individual who provides exceptional customer service through active listening and problem-solving.
Skills : Leading Skills, Customer Service..
Description :
- Effectively managed a high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Defused volatile customer situations calmly and courteously.
- Accurately documented, researched, and resolved customer service issues.
- Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging call center environment.
- Determined the nature and location of the emergency; determine priorities.
- Handled high volume calls in a timely manner.
Experience
10+ Years
Level
Senior
Education
Diploma
Call Taker Resume
Headline : As a Call Taker coordinate with the communications supervisor on a daily basis to ensure all assignments are completed. Demonstrate complete knowledge of the Communications center operations to include receiving, and processing requests for emergency medical service.
Skills : Data Entry, Communication Skills.
Description :
- Prepared and researched referrals for follow-up inquiries (e.g., adjustments or outbound callbacks).
- Maintained regular follow-up with policyholders regarding outstanding inquiries
- Reviewed incoming written correspondence and formulate responses.
- Updated customer accounts as needed to avoid escalation.
- Achieved a high level of 1st Call resolution.
- Trained new hires providing real-time feedback, quality control, and setting performance goals.
- Able to use a computer-aided dispatch system, receive emergency calls.
Experience
5-7 Years
Level
Executive
Education
Diploma
Call Taker Resume
Headline : Seeking a position that will utilize the ability to assist customers in a professional manner. A polished student with outstanding written and oral communication skills. Experienced in coordinating and managing multiple complex tasks.
Skills : Microsoft, Phone Etiquette, Customer Service.
Description :
- Answered multiline call system with consistent 5-second answer speed calls answered.
- Managed "Hot" calls - quick conflict/resolution.
- Developed and maintained major utility account projects for communities.
- Supervised team of 5 -call center representatives.
- Coordinated vendors for maintenance teams/special projects/refinance team.
- Prescreened and interviewed new employees.
- Scheduled team meetings to kick off increase of summer call volume.
Experience
5-7 Years
Level
Executive
Education
BS
Call Taker Resume
Objective : Seeking a position in an office environment, where there is a need for a variety of office tasks including computer knowledge, Organizational abilities, business intelligence and database program use.
Skills : Analytical Skills, Good Verbal, and Communication Skills.
Description :
- Answered incoming phone calls, schedule taxi cab trips.
- Answered high volume phone calls.
- Placed the phone orders accurately into the computer and by phone.
- Conferred with customers by telephone or in-person to provide information about products or services.
- Checked to ensure that appropriate changes were made to resolve customers' problems.
- Referred unresolved customer grievances to designated departments for further investigation.
- Answered the phone respectfully, to have good customer service.
Experience
2-5 Years
Level
Executive
Education
Diploma
Call Taker Resume
Objective : Looking for a job to turn into a carrier and growth with the company. Answered 100-150 inbound calls per day in a fast-paced call center handling confidential information and providing the highest level of service while building brand value.
Skills : Customer Service, CAD.
Description :
- Answered customer phone calls.
- Placed phone orders accurately into the computer.
- Monitored orders and relayed information, pleasantly, to drivers and customers.
- Communicated clearly with a pleasant, helpful tone.
- Handled complaints with ease and see tasks through to completion.
- Handled customer calls and complaints in the best interest of the customer and the company.
- Handled difficult and irate callers.
Experience
2-5 Years
Level
Junior
Education
BA
Call Taker Resume
Headline : As a Call Taker assisted participants through the navigation of the automated voice response system as well as the Web Site when executing financial transactions and/or initiating loans.
Skills : Analytical Skills, Communicational Skills.
Description :
- Operated an EMS Computer-Aided Dispatching console consisting of a multi-button telephone system, base radio, and computer terminal.
- Answered incoming calls and extracted necessary information from callers.
- Evaluated incoming calls to determine the nature and urgency of the call.
- Dispatched the appropriate EMS unit(s).
- Kept track of the status and location of all EMS personnel and vehicles.
- Transmitted messages and information to EMS units responding to calls.
- Contacted outside agencies and other City departments to coordinate aid.
Experience
5-7 Years
Level
Executive
Education
Diploma
Call Taker Resume
Objective : To obtain a position in a reputable company with room for advancement. Provided customers with information on the purchase and sale of securities, and investment plans, based on a review of professional publications and other financial literature.
Skills : Customer Service, Management Skills.
Description :
- Provided courteous and professional service to all customers through the phone.
- Scheduled trip reservations, cancel reservations, provided eta.
- Negotiated times to prevent overbooking.
- Answered routine questions or refers calls to appropriate agencies or non-Fire/EMS inquiries and keep customers updated.
- Consulted supervisor on non-routine matters.
- Demonstrated continuous effort to improve operations.
- Used third party translation service for clients.
Experience
2-5 Years
Level
Junior
Education
BA
Call Taker Resume
Objective : As a Call Taker under general supervision, receives, evaluates, and transmits emergency and non-emergency telephone and radio messages for public safety assistance (police and fire/paramedics).
Skills : Management Skills, CAD.
Description :
- Received incoming calls, verify information, make changes to accounts.
- Worked cooperatively and jointly to provide quality seamless customer service.
- Answered emergency and non-emergency calls via telephone, teletype or automatic alarm systems.
- Monitored alarm systems, receives information from other jurisdictions and relays messages.
- Monitored radio receiver for all communications concerning Police department.
- Monitored mutual aid radio channels.
- Kept supervisor informed of general activities and emergency calls or situations.
Experience
2-5 Years
Level
Junior
Education
BS
Call Taker Resume
Headline : Seeking employment that allows growing professionally, while being able to utilize skills for the betterment of the organization with the best use of dedication, determination, and resourcefulness.
Skills : Technical Skills, Management Skills.
Description :
- Answered all incoming telephone calls
- Kept manual log of each call to ensure proper backup
- Entered all calls into the computer system in a timely and accurate fashion
- Executed call card system
- Reviewed all patient care reports paperwork from each shift
- Utilized the EMD System on all calls as needed
- Completed other duties as assigned
Experience
5-7 Years
Level
Executive
Education
Diploma
