Call Taker Resume Samples

The Call Taker job description entails receiving inbound calls and also making outbound calls if necessary. The job role for this post may vary based on the job and work setting, but the most common duties seen on a professional Call Taker Resume include some or all of these – answering calls and responding to emails, handling inquiries of the customer, researching the needed information and answering the customer appropriately, managing and resolving customer issues, entering new customer information into database, identifying priority issues, escalating such issues, and routing calls to appropriate personnel.

Education, experience, skills, and abilities shouldn-t fall short of these – a high school diploma or a GED, prior work experience, proficiency in relevant software, English and local language fluency, knowledge of customer care principles and practices, knowledge of telephony and technology, fast data entering skills and basic knowledge of administrative and clerical tasks.

Call Taker Resume example

Call Taker Resume

Headline : Highly enthusiastic customer service professional with experience. A results-driven employee with proven ability to establish rapport with clients. Hands-on, multi-task-oriented, adaptable, and responsible person.

Skills : Management Skills, Analytical Skills.

Description :

    1. Up-to-date knowledge of the policies and procedures that are required by units.
    2. Provided life-saving instructions to citizens.
    3. Able to maintain a relationship with callers in order to build their trust, and keep units safe.
    4. Worked in a strong team atmosphere. Graduated top of the training class.
    5. Maintained the highest quality of customer service.
    6. Attended local training classes and meetings to stay up-to-date on procedures.
    7. Responsible for keeping both callers and units safe and help them in a timely manner.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma


Call Taker Resume

Summary : Customer-oriented worker successful at troubleshooting and handling customer support issues in a timely manner. A dedicated individual who provides exceptional customer service through active listening and problem-solving.

Skills : Leading Skills, Customer Service..

Description :

    1. Effectively managed a high-volume of inbound and outbound customer calls.
    2. Addressed and resolved customer product complaints empathetically and professionally.
    3. Defused volatile customer situations calmly and courteously.
    4. Accurately documented, researched, and resolved customer service issues.
    5. Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging call center environment. 
    6. Determined the nature and location of the emergency; determine priorities. 
    7. Handled high volume calls in a timely manner.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma


Call Taker Resume

Headline : As a Call Taker coordinate with the communications supervisor on a daily basis to ensure all assignments are completed. Demonstrate complete knowledge of the Communications center operations to include receiving, and processing requests for emergency medical service.

Skills : Data Entry, Communication Skills.

Description :

    1. Prepared and researched referrals for follow-up inquiries (e.g., adjustments or outbound callbacks).
    2. Maintained regular follow-up with policyholders regarding outstanding inquiries
    3. Reviewed incoming written correspondence and formulate responses.
    4. Updated customer accounts as needed to avoid escalation.
    5. Achieved a high level of 1st Call resolution.
    6. Trained new hires providing real-time feedback, quality control, and setting performance goals. 
    7. Able to use a computer-aided dispatch system, receive emergency calls.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Call Taker Resume

Headline : Seeking a position that will utilize the ability to assist customers in a professional manner. A polished student with outstanding written and oral communication skills. Experienced in coordinating and managing multiple complex tasks.

Skills : Microsoft, Phone Etiquette, Customer Service.

Description :

    1. Answered multiline call system with consistent 5-second answer speed calls answered.
    2. Managed "Hot" calls - quick conflict/resolution.
    3. Developed and maintained major utility account projects for communities.
    4. Supervised team of 5 -call center representatives.
    5. Coordinated vendors for maintenance teams/special projects/refinance team.
    6. Prescreened and interviewed new employees.
    7. Scheduled team meetings to kick off increase of summer call volume.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS

Call Taker Resume

Objective : Seeking a position in an office environment, where there is a need for a variety of office tasks including computer knowledge, Organizational abilities, business intelligence and database program use.

Skills : Analytical Skills, Good Verbal, and Communication Skills.

Description :

    1. Answered incoming phone calls, schedule taxi cab trips.
    2. Answered high volume phone calls.
    3. Placed the phone orders accurately into the computer and by phone. 
    4. Conferred with customers by telephone or in-person to provide information about products or services.
    5. Checked to ensure that appropriate changes were made to resolve customers' problems.
    6. Referred unresolved customer grievances to designated departments for further investigation. 
    7. Answered the phone respectfully, to have good customer service.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Call Taker Resume

Objective : Looking for a job to turn into a carrier and growth with the company. Answered 100-150 inbound calls per day in a fast-paced call center handling confidential information and providing the highest level of service while building brand value.

Skills : Customer Service, CAD.

Description :

    1. Answered customer phone calls.
    2. Placed phone orders accurately into the computer.
    3. Monitored orders and relayed information, pleasantly, to drivers and customers.
    4. Communicated clearly with a pleasant, helpful tone.
    5. Handled complaints with ease and see tasks through to completion.
    6. Handled customer calls and complaints in the best interest of the customer and the company. 
    7. Handled difficult and irate callers.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BA

Call Taker Resume

Headline :  As a Call Taker assisted participants through the navigation of the automated voice response system as well as the Web Site when executing financial transactions and/or initiating loans.

Skills : Analytical Skills, Communicational Skills.

Description :

    1. Operated an EMS Computer-Aided Dispatching console consisting of a multi-button telephone system, base radio, and computer terminal.
    2. Answered incoming calls and extracted necessary information from callers.
    3. Evaluated incoming calls to determine the nature and urgency of the call.
    4. Dispatched the appropriate EMS unit(s).
    5. Kept track of the status and location of all EMS personnel and vehicles.
    6. Transmitted messages and information to EMS units responding to calls.
    7. Contacted outside agencies and other City departments to coordinate aid.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Call Taker Resume

Objective : To obtain a position in a reputable company with room for advancement. Provided customers with information on the purchase and sale of securities, and investment plans, based on a review of professional publications and other financial literature.

Skills : Customer Service, Management Skills.

Description :

    1. Provided courteous and professional service to all customers through the phone.
    2. Scheduled trip reservations, cancel reservations, provided eta.
    3. Negotiated times to prevent overbooking. 
    4. Answered routine questions or refers calls to appropriate agencies or non-Fire/EMS inquiries and keep customers updated.
    5. Consulted supervisor on non-routine matters.
    6. Demonstrated continuous effort to improve operations.
    7. Used third party translation service for clients.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BA

Call Taker Resume

Objective : As a Call Taker under general supervision, receives, evaluates, and transmits emergency and non-emergency telephone and radio messages for public safety assistance (police and fire/paramedics).

Skills : Management Skills, CAD.

Description :

    1. Received incoming calls, verify information, make changes to accounts. 
    2. Worked cooperatively and jointly to provide quality seamless customer service.  
    3. Answered emergency and non-emergency calls via telephone, teletype or automatic alarm systems.
    4. Monitored alarm systems, receives information from other jurisdictions and relays messages.
    5. Monitored radio receiver for all communications concerning Police department. 
    6. Monitored mutual aid radio channels.
    7. Kept supervisor informed of general activities and emergency calls or situations.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BS

Call Taker Resume

Headline : Seeking employment that allows growing professionally, while being able to utilize skills for the betterment of the organization with the best use of dedication, determination, and resourcefulness.

Skills : Technical Skills, Management Skills.

Description :

    1. Answered all incoming telephone calls
    2. Kept manual log of each call to ensure proper backup
    3. Entered all calls into the computer system in a timely and accurate fashion
    4. Executed call card system
    5. Reviewed all patient care reports paperwork from each shift
    6. Utilized the EMD System on all calls as needed
    7. Completed other duties as assigned
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma