A Call Center Receptionist helps customers by giving them product/service information and by acting as the first point of contact for all customers. The actual duties vary based on the type of the service sector, however, certain usual duties are mentioned on the Call Center Receptionist Resume – scheduling appointments for customers; answering phone calls and emails; researching answers to customer questions; solving customer complaints; answering phone calls and taking messages, and performing all other duties as needed.
Being empathetic, patient, and tenacious are some of the core skills of these receptionists. Strong product knowledge is also needed. Other needed skills include – researching skills; conflict resolution skills; the ability to prioritize work; being positive and knowledge of building rapport with customers. As most of the learning comes from the job, only a high school diploma is expected from the job applicants.
Headline : An outgoing individual who is constantly seeking for a challenge or to learn new skills. Answering to incoming calls, handling inquiries and providing customer service support.
Consisted of answering phones and assisting clients with any needs pertaining to their insurance policies.
Managed member accounts.
Handled credit card information.
Helped new people and train.
Given extra tasks to do on top of daily duties.
Took calls, processed payments over the phone did daily responsibilities, and helped customers.
Experience
5-7 Years
Level
Executive
Education
BA
Call Center Receptionist Resume
Summary : To obtain a position with responsibilities that effectively utilize communication and organizational skills. Opposed to any physical work and feel attention to detail will be a valuable asset to your program.
Skills : Receptions, Data Entry, Filing, Switchboard Operator, Attention To Detail.
Description :
Required customer service, troubleshooting, and resolution of AMEX rewards issues, safeguarding against fraudulent usage, documentation of results, and escalation on Aegis software.
Transferred to appropriate departments so the client's questions/problems may be answered or corrected in an efficient and timely manner.
Solved Problems, used appropriate data, intuition, ideas, and experience to make decisions effectively.
Integrated information from diverse sources.
Reacted to change with openness and confidence.
Solicited and act on feedback, learn from experiences.
Experience
10+ Years
Level
Senior
Education
Diploma in Arts
Call Center Receptionist Resume
Summary : Highly qualified Call Center Receptionist with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and would excel in the collaborative environment on which your company prides itself.
Skills : Excellent Interpersonal, Troubleshooting And Problem Solving Capabilities.
Description :
Answered multi-line phone for various Gene Juarez salons and spas.
Made spa reservations for clients.
Resolved client complaints in a professional, timely, polite manner.
Accepted credit and gift card payments for services for customers by phone.
Answered call center customer service calls for insurance open enrollment Skills Used Answering phones, computer, printer.
Prepared appropriate paperwork for meetings.
Experience
7-10 Years
Level
Management
Education
Diploma in Arts
Call Center Receptionist Resume
Objective : To obtain a challenging and rewarding position in a fast paced atmosphere that will allow to gain experience while helping a diverse group of people.
Skills : Digital design, Organizational, Sales Cashier.
Description :
Answered and directed calls and emails from patients.
Scheduled appointments, send appointment reminders, send outpatient registration information and documents by fax, mail, and through the secure patient portal.
Provided patient portal support to patients as well as the MEC practice management website for providers.
Processed patient referrals by fax, mail, and telephone.
Managed with electronic medical records.
Provided customer service for diverse groups of people.
Answered multi-line telephone, take messages and route calls.
Experience
2-5 Years
Level
Executive
Education
Bachelor's Of Science
Call Center Receptionist Resume
Summary : To acquire a position in the customer service field, using degree &, experience to manage, assist &, compliment colleagues with their goals.
Answered receptionist calls from various companies and businesses.
Assisted callers with account information and business data.
Provided customers with pertinent information regarding their messages and status.
Provided information to prospective clients and customers.
Delivered messages to customers and businesses via e-mail, fax, text message, and by phone.
Handled emergency calls and pages via phone.
Provided customers with outstanding customer service.
Experience
7-10 Years
Level
Management
Education
Diploma in Arts
Call Center Receptionist Resume
Summary : Strive to make a positive difference in every patient's experience by treating each with dignity and respect. Pride myself on being a team player and continuously exceeding job expectations.
Skills : Property Management, Demonstrated ability in marketing.
Description :
Taken and made calls from and to customers about announcements that they were ordering for their graduations.
Taken payments over the phone.
Given refunds if needed.
Answered questions that needed answering.
Helped keep customers happy and was keeping the work flow going.
Responsible for scheduling medical appointments for patients, transferring calls, taking prescription refill orders, reviewed electronic medical.
Answered phones for DirecTV, the informed customers of current account status, explained as needed.
Experience
7-10 Years
Level
Management
Education
BS
Call Center Receptionist Resume
Objective : Obtain a position as a team-player in a people-oriented organization where can maximizemy customer-service experience in a challenging environment to achieve the corporate goals.
Skills : Call Center, Receptionist, Customer Service, Team Building, Computer Hardware.
Description :
Answered inbound phone calls in a professional and helpful manner.
Greeted customers/visitors in a prompt and friendly fashion.
Provided outstanding service to customers/visitors - either over the phone or in person.
Identified and/or escalating issues for resolution.
Built rapport with customers by displaying an engaging, kind, and helpful attitude.
Completed calls or transactions in a manner that maintains quality and quantity.
Depended on if it was inbound or outbound.
Depended if it was an insurance company.
Experience
2-5 Years
Level
Junior
Education
Business Management
Call Center Receptionist Resume
Objective : Receptionist is responsible for the overall customer service of the Call Center. This includes handling inbound calls and e-mails, and providing customer service. The Receptionist plays a key role in our company's success, as they are the first point of contact for our customers.
Skills : Microsoft Office Suite, Data Entry, Administrative Support, Customer Service, Receptionist, As400.
Description :
Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging call center environment.
Acted professionally and patiently when addressing negative customer feedback.
Checked drivers paperwork to make sure everything accurate and matched end of day paperwork.
Coordinated travel accommodations and routes for customers to ensure safe trips.
Managed angry customers and conflicts.
Responsible for managing incoming phone calls.
Placed orders for customers over the phone.
Experience
2-5 Years
Level
Junior
Education
Diploma in Arts
Call Center Receptionist Resume
Headline : Over 2 years of experience with answering a multi-line phone system and greeting clients in a friendly, enthusiastic and professional manner.
Answered customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.
Utilized mechanized systems to initiate and complete service orders and handle customer requests.
Maintained working knowledge of all company products, services, and promotions.
Made recommendations according to customer's needs on features, accessories, upgrades and rate plans.
Utilized operational systems to process purchases of AT&T products and services; collections, payments for Wireless bills, and accessories.
Addressed and resolved customer current product complaint empathetically and professionally.
Defused volatile customer situations calmly and courteously.
Experience
5-7 Years
Level
Executive
Education
BA
Call Center Receptionist Resume
Objective : Looking for employment where wide range of skill and accomplishments can be applied as well as something that doesn't require 100% travel.
Skills : Microsoft word, Communication, keyboarding, Telephone techniques, Time management.
Description :
Cooperated with any other tasks given besides their own duties.
Provided first-class customer service by phone and in-person.
Created and maintained all the files in the office, also client confidential information.
Maintained paper, as well as electronic files.
Maintained appointment calendar, scheduled appointments, and meetings.
Provided information related to the on-premises location of physicians and facilities to employees, patients, and customer service calls as well as services provided by the appropriate party.
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