Call Center Associate Resume Samples

A Call Center Associate undertakes the job of assisting customers and provides them with information about the company’s products and services. A well-drafted Call Center Associate Resume mentions the following duties and tasks – identifying customer’s needs, processing and logging calls into CRM systems, forwarding and escalating inquiries received from customers, providing outstanding customer service, updating contact and other important details, maintaining confidentiality of information, attending training sessions to develop customer service skills and performing all other duties as assigned.

The most sought-after qualifications for the post include – proficiency in computing, experience with CRM systems, familiarity with MS Office Suite, excellent telephone etiquette, outstanding communication skills, strong people skills, and the ability to sit and work for extended periods. A high school diploma or GED is mandatory. However, preference is given to those who have successfully completed the relevant training courses.

Call Center Associate Resume example

Call Center Associate Resume

Headline : Experienced in working with others, inventory, time management, and selling merchandise. Posses excellent communication, organization, and dependability skills. Very loyal, outgoing, personable, and vibrant.

Skills : Microsoft office, 10 key.

Description :

    1. Proven ability to diffuse escalated situations through ownership by effectively analyzing, partnering and resolving complex customer related issues.
    2. Relied on pre-established guidelines to perform the primary functions of the job with minimal supervision.
    3. Focused on providing outstanding service delivery through effective communication with customers via telephone and written correspondence.
    4. Demonstrated consistent ownership and initiative in call follow-up, documentation, and work item management.
    5. Responsible for maintaining accurate product and process knowledge as well as staying abreast of regulatory updates.
    6. Educated customers about their product features.
    7. Performed at or above individual quality, productivity and timeliness standards set by the business.
    8. Achieved positive team goals and results by adaptation to varying work schedules, improving through feedback, participating in teams and maintaining strong/ongoing relationships with customers and teammates.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Nursing


Call Center Associate III Resume

Objective : To take all of extensive experience and skills gained from the companies and organizations that worked for and utilize them with a productive company that can successfully develop with overtime.

Skills : Great with computers, fax machines, multiline phone systems, copiers, etc. Customer service experience of 5+ years.

Description :

    1. Answer incoming calls from customers to take orders, answer product inquires and program questions, handle complaints, troubleshoot problems and provide information.
    2. Identify, troubleshoot and resolve customer challenges including follow-through to ensure customer satisfaction.
    3. Move customers to a higher level of product or service when appropriate.
    4. Demonstrates and can supply knowledge of products and services provided to customers.
    5. Problem-solve and properly execute company policies while creating a positive customer experience.
    6. Identify and escalate priority issues to appropriate team members.
    7. Complete after call support functions which include the processing of orders, forms and applications, call disposition and resolution reports/logs as well as required clerical processes and interfacing with other departments.
    8. Ability to operate systems including ordering processing, data setup, reporting, on-line ordering system, telephone and email support.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Criminal Justice


Call Center Associate II Resume

Headline : To obtain an opportunity to work with an exceptional organization; which will allow to put qualifications, professional skills, background, and diverse experience into practice.

Skills : Customer Service, Administrative Support, Data Entry, Clerical, Microsoft Office, Logistics, Operations.

Description :

    1. Used multiple computer applications to place and verify patient meal orders.
    2. Exhibited a friendly, caring attitude when answering or calling out on phone, taking patient menu selection, confirming patient needs/requests, and discussing patients' needs and tray delivery time with nursing or departmental associates.
    3. Followed proper telephone etiquette and procedures with patients, visitors and healthcare professionals.
    4. Offered alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences when patient inquired or needed additional selections.
    5. Responded to patient's needs at all times.
    6. Resolved patient concerns or complaints immediately and/or reported needed assistance to supervisor as appropriate.
    7. Communicated any patient related problems/concerns to appropriate personnel, in a timely manner following departmental procedures.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
MS In Nutrition

Call Center Associate I Resume

Headline : Highly qualified Call Center Associate with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and the collaborative environment on which your company prides itself.

Skills : Problem-solving, Reasoning Skills, True Team Player,Determination, Solution Focused, Time-management Skills, Leadership, Power-Point, Case-management Skills,Critical Thinking, Organization, Multi-tasking, And Strong Written And Communication Skills.

Description :

    1. Served as a college ambassador in charge of informing alumni and friends and encouraging them to financially support the Annual Fund and other college programs and priorities.
    2. Solicited gifts for the college from alumni, parents and friends over the telephone.
    3. Raised over $10,000 for Winston-Salem State University Demonstrated excellent communication and negotiation skills, along with the ability to think quickly in responding to alumni questions and/or concerns.
    4. Developed strong interpersonal skills by relating to alumni of all ages, parents and friends of the college.
    5. Accepted and applied feedback well and remained positive and composed in a sometimes challenging role.
    6. Demonstrated attention to detail while collecting prospect information updates in order to maintain accurate constituent records.
    7. Received the distinction of "Caller of the Night" a total of six times while employed with the company.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS In Social Work

Sr. Call Center Associate Resume

Objective : Committed professional, with over eight years of experience in the administrative field coupled with a broad range of skills in office administration, operations and clerical work. Efficient and experienced, with excellent knowledge of the judicial world and legal terminology.

Skills : Succeeded in all medical and computer classes for Medical.

Description :

    1. Operated a multiline telephone system providing quality, front line telephone customer service to an average of 100 customers per day.
    2. Ensured that customer inquiries are resolved at first point of contact, unless specialist knowledge or further investigation is required.
    3. Contributed to efficient work flow by scheduling patient appointments during opportune times for both the customer and the spa.
    4. Printed, reviewed, and adjusted billing and other mass mailings as necessary.
    5. Assisted with creating and maintaining personnel files: Scan documents; establish and maintain hard copy and electronic filing system; update and modify filing system as necessary.
    6. Processed monetary transactions including cash, checks, and gift certificates.
    7. Illustrated diplomacy by adhering to all HIPAA regulations while assisting callers with questions regarding appointments and billing.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Jr. Call Center Associate Resume

Objective : Ambitious and responsible worker eager to begin an entry level position where can utilize organizational and time leadership skills to help better a company. Seeking a fulfilling position in the Management and Customer Service industry that offers growth opportunities and allows to utilize leadership skills and experience Seeking position in Management. Seeking position in Customer Service.

Skills : Succeeded In All Medical And Computer Classes For Medical.

Description :

    1. Conduct inbound and outbound calls with patients and physicians for the furtherance of medical studies for Express Scripts.
    2. Provide service to patients nationwide in reference to ongoing medical studies.
    3. Communicate with physicians, nurses, and study coordinators, via written and verbal means.
    4. Conduct follow-ups with patients, and enter their concerns and reactions to operations or medications into a computer database.
    5. Report and record safety information based on feedback given from the patients.
    6. Kept electronic records of patient and physician information.
    7. Responsible for noticing and documenting changes in patient's emotional and physical condition, and reporting them as necessary.
    8. Followed and practiced the standard guidelines and regulations of the Health Insurance Portability and Accountability Act (HIPAA).
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Medical Assistant

Lead Call Center Associate Resume

Headline : Excellent communication and interpersonal skills Team oriented and results driven Strong organizational skills and attention to detail Knowledge of office administration and procedures.

Skills : knowledge with copiers, printers, and very good with typing. Very detail oriented, and great customer service.

Description :

    1. Accountable for accurate and timely handling of all aspects of customer inquiries, account maintenance, and transactions.
    2. Responsible for researching unique customer requests using internal manuals, policies and guidelines.
    3. Responsible for analyzing account characteristics and working with customers to resolve their service issues.
    4. Documented all activities in a clear and concise manner utilizing the appropriate systems and in accordance with established procedures.
    5. Responsible for processing customer payment adjustments.
    6. Communicating daily with customers via phone, email/mail.
    7. Responsible for preparation of daily bank deposits.
    8. Maintained accounts receivable customer files.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Customer Service

Call Center Associate Resume

Objective : Over 8 years of experience providing customer support in high call volume/fast paced call center environments with an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Skills : Microsoft Office, Exchange Server, Desktop Support.

Description :

    1. Handled a high influx of inbound calls within a dynamic call center environment.
    2. Managed multiple priorities and maintained effective results in a quota-driven workplace.
    3. Deliver world-class customer service and build customer satisfaction and loyalty.
    4. Provide effective and timely resolution of a range of customer inquiries.
    5. Strive for a one-call resolution of customer issues.
    6. Complete ongoing training to stay abreast of product, service and policy changes.
    7. Answered customer inquiries Placed customer orders Aided customers as a personal shopper.
    8. Answer inbound calls from merchants using AVAYA CallMaster telephone system.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Call Center Associate/Assistant Resume

Summary : Over 15 years of experience in medical industry, Enjoy challenge of many faces. Developed a skill of looking at a situation objectively and be able to make it run effectively.

Skills : Computer Skills, Warehouse, Scheduling, Schedule Appointments, Inventory, Data Entry, Organizational Skills, Cash Handling, Manufacturing, Supervising.

Description :

    1. Reviewed utility bills with customers for the discrepancy.
    2. Scheduled work orders per Mid-American procedures.
    3. Stayed current with various seasonal procedural changes and applied them as needed.
    4. Stayed current with mandatory training courses.
    5. Maintained a professional manner at all times, dealing with various types of individuals throughout the day. Enjoyed making phone calls.
    6. Handle a high value of calls Create leads for the Licensed Loan officers by transferring over the customer.
    7. Maintain store inventory, placing customer orders, etc.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Computer Science

Call Center Associate/Consultant Resume

Summary : Numerous plus years experience with Communications with People, Customer service and A dilligence to Help others, Positive Detail Oreriented self driven employee.

Skills : Bilingual, Organized, Prompt, Good communication skills.

Description :

    1. Resolved complaints, Became a mediator between company and customer.
    2. Developed an effective polite customer service technique.
    3. Listening carefully to key concerns of the customer.
    4. Finding a way to interest potential buyers in our products and sales both in-store and online.
    5. Representing the company in a positive light.
    6. Handle customer inquiries both telephonically and by email, Research required information using available resources.
    7. Answer incoming calls from bank clients regarding account activity, Data Entry, Selling Bank products.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Call Center Associate/Executive Resume

Objective : To obtain a clerical/administration/mail position for this organization so utilize customer service, office management skills, and make a difference can to customers, co-workers and make a difference with this company.

Skills : Customer Service Skills, Telephone Skills, Microsoft Skills.

Description :

    1. Inform the customers about our services, locations of stores or concerns they may have.
    2. Follow up on claims until finding a solution.
    3. Send complaints from customers to the companies that provide the services.
    4. Inform customers of the outcome of their claim. Various processes and refunds to customers.
    5. Duties included: answering phones, opening up patient charts, taking messages for nurses, scheduling appointments.
    6. Inbound call center -Assisted with support online -Verify Clients -Answer questions regarding account inquires -Use multiple systems at a time -Handle irate callers professionally - Assisted Financial Advisors with inquiries - Reset passwords for clients.
    7. Managed approximately 300 inbound and outbound calls in a timely manner.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Inbound Call Center Associate Resume

Summary : To find a service oriented position in a progressive company where utilize research and problem-solving skills while enhancing business knowledge.

Skills : High Energy, Organized, Committed, Good Communicator, Problem-Solver.

Description :

    1. Determined whether calls needed to be referred to other personnel and routed those calls.
    2. Accounts receivable and accounts payable used SAP and JD Edwards software depending on division.
    3. Personally handled about 300 cases per week, cases represented a combination of phone calls, emails, voice mails, and mail, specialized in resolving accounts payable issues.
    4. Accounts Payable Senior Associate Part of the Meats Team, processing accounts payable for the various meatpacking plants around the nation, at the time the team had recently upgraded to SAP 5.0.
    5. Assisted in the consolidation of processing from North Carolina to Earth City where meats were converted from the Lawson system to SAP for the meats plants.
    6. Processing against general and packaging purchase orders, learning Lawson and expanding the department's utilities matrix to include all the meats plants.
    7. Involved with placing orders from our backlog tool into the normal billing system.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business Administration

Call Center Associate/Supervisor Resume

Summary : Organized office assistant versed in coordinating management meetings, high level conference calls, special events and travel arrangements for top executives. Office assistant that goes above and beyond basic administrative tasks and takes on multiple projects at once.

Skills : Succeeded In All Medical And Computer Classes For Medical.

Description :

    1. Conduct inbound and outbound calls with patients and physicians for the furtherance of medical studies for Express Scripts.
    2. Provide service to patients nationwide in reference to ongoing medical studies.
    3. Communicate with physicians, nurses, and study coordinators, via written and verbal means.
    4. Conduct follow-ups with patients, and enter their concerns and reactions to operations or medications into a computer database.
    5. Report and record safety information based on feedback given from the patients.
    6. Kept electronic records of patient and physician information.
    7. Responsible for noticing and documenting changes in patient's emotional and physical condition, and reporting them as necessary.
    8. Followed and practiced the standard guidelines and regulations of the Health Insurance Portability and Accountability Act (HIPAA).
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Medical Assistant

Outbound Call Center Associate Resume

Headline : Looking for a full time position where in I can utilize skills in sales and customer service to grow and contribute in the most effective manner by being a key and an effective team player with unlimited loyalty and commitment.

Skills : Microsoft Office, Written Communication, Call Center, Journalism.

Description :

    1. An outbound call center associate, promoted from entry-level call center associate to Scheduler (also outbound calling).
    2. Had to average 75-100 calls a day, and have 40 scheduled chart reviews a day.
    3. Overcame objections, followed up, and persisted in order to meet the daily and weekly metrics and goals.
    4. Made business to business calls to doctor's offices and medical centers to schedule appointments for faxing/mailing of patients' medical records.
    5. Arranged for field techs to go to medical offices and retrieve medical records when needed.
    6. Entered data into a system and accurately notated all phone calls, scheduled reviews and field tech notes.
    7. Filled out appropriate forms for each office and faxed requests to medical offices.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Medical Assisting

Call Center Associate (Part Time) Resume

Summary : Skilled call center associate committed to addressing customer concerns with speed, accuracy and professionalism. Customer focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.

Skills : Customer Service, Product Inventory, Virtual Deposits, Reconciliation Of Daily Reports.

Description :

    1. Placing orders, assisting customer with customer service related questions.
    2. Team Sales Associate Responsible for managing large accounts.
    3. Processing returns on damaged/defective merchandise.
    4. Assisting with inventory on a yearly basis.
    5. Reconciliation Specialist Running reports twice daily balancing and depositing checks, money orders and cash.
    6. Scanning check/money orders, processing virtual deposits with, on line banking.
    7. Package Investigation Associate Getting information on lost packages, via the carriers, UPS, FedEx and United States Postal Service.
    8. Answering phone calls and e-mails from customers, regarding their particular situation.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma

Call Center Associate/Coordinator Resume

Summary : Utilizing the skills that have been acquiring through associates degree program in Human Services throughout the past 5 years.

Skills : Customer Service, Call Center, Management, Mental Health.

Description :

    1. Collected customer feedback and made process changes to exceed customer satisfaction goals.
    2. Made reasonable procedure exceptions to accommodate unusual customer requests.
    3. Provided accurate and appropriate information in response to customer inquiries.
    4. Demonstrated mastery of customer service call script within specified time frames.
    5. Addressed customer service inquiries in a timely and accurate fashion.
    6. Developed effective relationships with all call center departments through clear communication.
    7. Built customer loyalty by placing follow-up calls for customers who reported product issues.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Human Services

Call Center Associate/Representative Resume

Headline : Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Skilled and committed to addressing customer concerns with speed, accuracy and professionalism.

Skills : Computer Skills, Microsoft Office, Microsoft Word,.

Description :

    1. Answers GTECH customer service inquiries and requests while maintaining prompt service to agents.
    2. Immediate resource for the escalation of client and retailer issues requiring higher-level support.
    3. Attempt to troubleshoot problems prior to escalating to Field Service.
    4. Anticipates upcoming problems and takes actions to prevent or solve them ahead of time.
    5. Research and follow-up on repairs and restoration of service with customers.
    6. Dissemination of new information to the floor.
    7. Trained for 2-3 weeks with our highest level of technical support, Tier 3, and was given expanded access to troubleshooting methods and tools.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Early Childhood

Call Center Associate/Specialist Resume

Headline : A customer service representative with 11 years of experience in a busy call center. Ability to troubleshoot and resolve customer issues pertaining to their benefits.

Skills : Profficient In Microsoft Word, Excel And Outlook.

Description :

    1. Answered all inbound calls received in a call center, approximately 80-100 calls a day.
    2. Assist members with their balance information.
    3. Answer questions regarding their banking transactions and fees.
    4. Troubleshoot issues with debit and credit cards.
    5. Simultaneously take notes down on member's accounts while speaking with them.
    6. Work with multiple programs to assist members with their accounts.
    7. Review membership applications to approve or deny membership.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Accounting

Call Center Associate Resume

Summary : Seeking to secure a part-time Research Associate position in which skills, experience, personality and high energy can be utilized to achieve the company's goals.

Skills : Customer Service.

Description :

    1. Handled back issues requests and subscriptions.
    2. Answer phones and respond to customer requests.
    3. Sell product and place customer orders in computer system.
    4. Identify, research, and resolve customer issues.
    5. Research billing issues and misapplied payments.
    6. Answer phones to respond to orders, general customer inquiries, invoice questions, and customer complaints.
    7. Project a professional company image through phone interaction.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma