A Call Center Associate undertakes the job of assisting customers and provides them with information about the company’s products and services. A well-drafted Call Center Associate Resume mentions the following duties and tasks – identifying customer’s needs, processing and logging calls into CRM systems, forwarding and escalating inquiries received from customers, providing outstanding customer service, updating contact and other important details, maintaining confidentiality of information, attending training sessions to develop customer service skills and performing all other duties as assigned.
The most sought-after qualifications for the post include – proficiency in computing, experience with CRM systems, familiarity with MS Office Suite, excellent telephone etiquette, outstanding communication skills, strong people skills, and the ability to sit and work for extended periods. A high school diploma or GED is mandatory. However, preference is given to those who have successfully completed the relevant training courses.
Headline : Experienced in working with others, inventory, time management, and selling merchandise. Posses excellent communication, organization, and dependability skills. Very loyal, outgoing, personable, and vibrant.
Skills : Microsoft office, 10 key, Customer Service.
Description :
Proven ability to diffuse escalated situations through ownership by effectively analyzing, partnering, and resolving complex customer related issues.
Relied on pre-established guidelines to perform the primary functions of the job with minimal supervision.
Focused on providing outstanding service delivery through effective communication with customers via telephone and written correspondence.
Demonstrated consistent ownership and initiative in call follow-up, documentation, and work item management.
Responsible for maintaining accurate product and process knowledge as well as staying abreast of regulatory updates.
Educated customers about their product features.
Performed at or above individual quality, productivity, and timeliness standards set by the business.
Experience
5-7 Years
Level
Executive
Education
Nursing
Call Center Associate Resume
Objective : To take all of extensive experience and skills gained from the companies and organizations that worked for and utilize them with a productive company that can successfully develop with overtime.
Skills : Great with computers, fax machines, multiline phone systems, copiers, etc. Customer service experience of 5+ years.
Description :
Answered incoming calls from customers to take orders, answer product inquires and program questions, handle complaints, troubleshoot problems, and provide information.
Identified, troubleshoot, and resolved customer challenges including follow-through to ensure customer satisfaction.
Moved customers to a higher level of product or service when appropriate.
Demonstrated and can supply knowledge of products and services provided to customers.
Problem-solved and properly executed company policies while creating a positive customer experience.
Identified and escalated priority issues to appropriate team members.
Completed after call support functions which include the processing of orders, forms and applications, call disposition and resolution reports/logs as well as required clerical processes and interfacing with other departments.
Experience
2-5 Years
Level
Junior
Education
Criminal Justice
Call Center Associate Resume
Headline : To obtain an opportunity to work with an exceptional organization; which will allow to put qualifications, professional skills, background, and diverse experience into practice.
Skills : Customer Service, Administrative Support, Data Entry, Clerical, Microsoft Office, Logistics, Operations.
Description :
Used multiple computer applications to place and verify patient meal orders.
Exhibited a friendly, caring attitude when answering or calling out on phone, taking patient menu selection, confirming patient needs/requests, and discussing patients' needs and tray delivery time with nursing or departmental associates.
Followed proper telephone etiquette and procedures with patients, visitors and healthcare professionals.
Offered alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences when patient inquired or needed additional selections.
Responded to patient's needs at all times.
Resolved patient concerns or complaints immediately and/or reported needed assistance to supervisor as appropriate.
Communicated any patient related problems/concerns to appropriate personnel, in a timely manner following departmental procedures.
Experience
5-7 Years
Level
Executive
Education
MS In Nutrition
Call Center Associate Resume
Headline : Highly qualified Call Center Associate with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and the collaborative environment on which your company prides itself.
Skills : Problem-solving, Reasoning Skills, True Team Player,Determination, Solution Focused, Time-management Skills, Leadership, Power-Point, Case-management Skills,Critical Thinking, Organization, Multi-tasking, And Strong Written And Communication Skills.
Description :
Served as a college ambassador in charge of informing alumni and friends and encouraging them to financially support the Annual Fund and other college programs and priorities.
Solicited gifts for the college from alumni, parents, and friends over the telephone.
Raised over $10,000 for Winston-Salem State University Demonstrated excellent communication and negotiation skills, along with the ability to think quickly in responding to alumni questions and/or concerns.
Developed strong interpersonal skills by relating to alumni of all ages, parents, and friends of the college.
Accepted and applied feedback well and remained positive and composed in a sometimes challenging role.
Demonstrated attention to detail while collecting prospect information updates in order to maintain accurate constituent records.
Received the distinction of Caller of the Night a total of six times while employed with the company.
Experience
5-7 Years
Level
Executive
Education
BS In Social Work
Call Center Associate Resume
Objective : Committed professional, with over eight years of experience in the administrative field coupled with a broad range of skills in office administration, operations and clerical work. Efficient and experienced, with excellent knowledge of the judicial world and legal terminology.
Operated a multiline telephone system providing quality, front line telephone customer service to an average of 100 customers per day.
Ensured that customer inquiries are resolved at first point of contact, unless specialist knowledge or further investigation is required.
Contributed to efficient work flow by scheduling patient appointments during opportune times for both the customer and the spa.
Printed, reviewed, and adjusted billing and other mass mailings as necessary.
Assisted with creating and maintaining personnel files: Scan documents; establish and maintain hard copy and electronic filing system; update and modify filing system as necessary.
Processed monetary transactions including cash, checks, and gift certificates.
Illustrated diplomacy by adhering to all HIPAA regulations while assisting callers with questions regarding appointments and billing.
Experience
2-5 Years
Level
Executive
Education
Diploma
Call Center Associate Resume
Objective : Ambitious and responsible worker eager to begin an entry level position where can utilize organizational and time leadership skills to help better a company. Seeking a fulfilling position in the Management and Customer Service industry that offers growth opportunities and allows to utilize leadership skills and experience Seeking position in Management. Seeking position in Customer Service.
Skills : Managing SKills, Call Center Skills, Coordinating Skills.
Description :
Conducted inbound and outbound calls with patients and physicians for the furtherance of medical studies for Express Scripts.
Provided service to patients nationwide in reference to ongoing medical studies.
Communicated with physicians, nurses, and study coordinators, via written and verbal means.
Conducted follow-ups with patients, and enter their concerns and reactions to operations or medications into a computer database.
Reported and recorded safety information based on feedback given from the patients.
Kept electronic records of patient and physician information.
Responsible for noticing and documenting changes in patient's emotional and physical condition, and reporting them as necessary.
Experience
2-5 Years
Level
Junior
Education
Medical Assistant
Call Center Associate Resume
Headline : Excellent communication and interpersonal skills Team oriented and results driven Strong organizational skills and attention to detail Knowledge of office administration and procedures.
Skills : knowledge with copiers, printers, and very good with typing. Very detail oriented, and great customer service.
Description :
Accountable for accurate and timely handling of all aspects of customer inquiries, account maintenance, and transactions.
Responsible for researching unique customer requests using internal manuals, policies, and guidelines.
Responsible for analyzing account characteristics and working with customers to resolve their service issues.
Documented all activities in a clear and concise manner utilizing the appropriate systems and in accordance with established procedures.
Responsible for processing customer payment adjustments.
Communicating daily with customers via phone, email/mail.
Responsible for preparation of daily bank deposits.
Experience
5-7 Years
Level
Executive
Education
Customer Service
Call Center Associate Resume
Objective : Over 8 years of experience providing customer support in high call volume/fast paced call center environments with an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Skills : Microsoft Office, Exchange Server, Desktop Support.
Description :
Handled a high influx of inbound calls within a dynamic call center environment.
Managed multiple priorities and maintained effective results in a quota-driven workplace.
Delivered world-class customer service and build customer satisfaction and loyalty.
Provided effective and timely resolution of a range of customer inquiries.
Strived for a one-call resolution of customer issues.
Completed ongoing training to stay abreast of product, service, and policy changes.
Answered customer inquiries Placed customer orders Aided customers as a personal shopper.
Experience
2-5 Years
Level
Executive
Education
Diploma
Call Center Associate Resume
Summary : Call Center Associate with 2+ years of experience in Assisting manager with the daily operation of the call center to include development, analyses, and implementation of staffing and training, Working as a member/leader of special or on-going projects that are important to area/process improvement.
Reviewed utility bills with customers for the discrepancy.
Scheduled work orders per Mid-American procedures.
Stayed current with various seasonal procedural changes and applied them as needed.
Stayed current with mandatory training courses.
Maintained a professional manner at all times, dealing with various types of individuals throughout the day. Enjoyed making phone calls.
Handled a high value of calls Create leads for the Licensed Loan officers by transferring over the customer.
Maintained store inventory, placing customer orders, etc.
Experience
7-10 Years
Level
Management
Education
Computer Science
Call Center Associate Resume
Summary : Providing support for fellow team members by providing appropriate coaching, counseling, direction, and resolution, Ensuring fellow employees have appropriate training and other resources to perform their job.
Skills : Bilingual, Organized, Prompt, Good communication skills.
Description :
Resolved complaints, Became a mediator between company and customer.
Developed an effective polite customer service technique.
Listened carefully to key concerns of the customer.
Foud a way to interest potential buyers in our products and sales both in-store and online.
Represented the company in a positive light.
Handled customer inquiries both telephonically and by email, Research required information using available resources.
Answered incoming calls from bank clients regarding account activity, Data Entry, Selling Bank products.
Experience
7-10 Years
Level
Management
Education
Diploma
Call Center Associate Resume
Objective : To obtain a Call Center Associate position for this organization so utilize customer service, office management skills, and make a difference can to customers, co-workers and make a difference with this company.
Skills : Customer Service Skills, Telephone Skills, Microsoft Skills.
Description :
Informed the customers about our services, locations of stores or concerns they may have.
Followed up on claims until finding a solution.
Sent complaints from customers to the companies that provide the services.
Informed customers of the outcome of their claim. Various processes and refunds to customers.
Answering phones, opening up patient charts, taking messages for nurses, scheduling appointments.
Assisted with support online -Verify Clients -Answer questions regarding account inquires -Use multiple systems at a time -Handle irate callers professionally - Assisted Financial Advisors with inquiries - Reset passwords for clients.
Managed approximately 300 inbound and outbound calls in a timely manner.
Experience
2-5 Years
Level
Junior
Education
Diploma
Call Center Associate Resume
Summary : To find a service-oriented Call Center Associate position in a progressive company where utilize research and problem-solving skills while enhancing business knowledge.
Skills : High Energy, Organized, Committed, Good Communicator, Problem-Solver.
Description :
Determined whether calls needed to be referred to other personnel and routed those calls.
Accounts receivable and accounts payable used SAP and JD Edwards software depending on division.
Personally handled about 300 cases per week, cases represented a combination of phone calls, emails, voice mails, and mail, specialized in resolving accounts payable issues.
Assisted in the consolidation of processing from North Carolina to Earth City where meats were converted from the Lawson system to SAP for the meats plants.
Processed against general and packaging purchase orders, learning Lawson and expanding the department's utilities matrix to include all the meats plants.
Involved with placing orders from our backlog tool into the normal billing system.
Ensured service calls are answered in a timely, efficient, and knowledgeable manner.
Experience
7-10 Years
Level
Management
Education
Business Administration
Call Center Associate Resume
Summary : Organized office assistant versed in coordinating management meetings, high level conference calls, special events and travel arrangements for top executives. Office assistant that goes above and beyond basic administrative tasks and takes on multiple projects at once.
Answered inbound calls from merchants using the AVAYA CallMaster telephone system.
Maintained accounts receivable customer files.
Followed and practiced the standard guidelines and regulations of the Health Insurance Portability and Accountability Act (HIPAA).
Able to operate systems including ordering processing, data setup, reporting, on-line ordering system, telephone, and email support.
Achieved positive team goals and results by adaptation to varying work schedules, improving through feedback, participating in teams, and maintaining strong/ongoing relationships with customers and teammates.
Provided continual evaluation of processes and procedures.
Suggested methods to improve area operations, efficiency, and service to both internal and external customers.
Experience
7-10 Years
Level
Management
Education
Medical Assistant
Call Center Associate Resume
Headline : Looking for a full time Call Center Associate position where in I can utilize skills in sales and customer service to grow and contribute in the most effective manner by being a key and an effective team player with unlimited loyalty and commitment.
Skills : Microsoft Office, Written Communication, Call Center, Journalism.
Description :
Promoted from entry-level call center associate to Scheduler (also outbound calling).
Had to average 75-100 calls a day, and have 40 scheduled chart reviews a day.
Overcame objections, followed up, and persisted in order to meet the daily and weekly metrics and goals.
Made business to business calls to doctor's offices and medical centers to schedule appointments for faxing/mailing of patients' medical records.
Arranged for field techs to go to medical offices and retrieve medical records when needed.
Entered data into a system and accurately notated all phone calls, scheduled reviews and field tech notes.
Filled out appropriate forms for each office and faxed requests to medical offices.
Experience
5-7 Years
Level
Executive
Education
Medical Assisting
Call Center Associate Resume
Summary : Skilled call center associate committed to addressing customer concerns with speed, accuracy and professionalism. Customer focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Placed orders, assisting customer with customer service related questions.
Responsible for managing large accounts.
Processed returns on damaged/defective merchandise.
Assisted with inventory on a yearly basis.
Reconciliated Specialist Running reports twice daily balancing and depositing checks, money orders and cash.
Scanned check/money orders, processing virtual deposits with, on line banking.
Packaged Investigation Associate Getting information on lost packages, via the carriers, UPS, FedEx and United States Postal Service.
Experience
10+ Years
Level
Senior
Education
Diploma
Call Center Associate Resume
Summary : Call Center Associate with 6+ years of experience in Establishing work procedures and processes that support company and departmental standards, procedures, and strategic directives, Communicating with upper management regarding department or employee concerns.
Skills : Customer Service, Call Center, Management, Mental Health.
Description :
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified time frames.
Addressed customer service inquiries in a timely and accurate fashion.
Developed effective relationships with all call center departments through clear communication.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Experience
7-10 Years
Level
Management
Education
Human Services
Call Center Associate Resume
Headline : Skilled and committed to addressing customer concerns with speed, accuracy and professionalism. Call Center Associate is responsible for providing customer support, answering customer questions, and offering information technology services to customers in the call center.
Skills : Computer Skills, Microsoft Office, Managing Skills.
Description :
Answered GTECH customer service inquiries and requests while maintaining prompt service to agents.
Immediated resource for the escalation of client and retailer issues requiring higher-level support.
Attempted to troubleshoot problems prior to escalating to Field Service.
Anticipated upcoming problems and takes actions to prevent or solve them ahead of time.
Researched and followed-up on repairs and restoration of service with customers.
Disseminated of new information to the floor.
Trained for 2-3 weeks with our highest level of technical support, Tier 3, and was given expanded access to troubleshooting methods and tools.
Experience
5-7 Years
Level
Executive
Education
Early Childhood
Call Center Associate Resume
Headline : A Call Center Associate with 11 years of experience in a busy call center. Ability to troubleshoot and resolve customer issues pertaining to their benefits.
Skills : Proficient In Microsoft Word, Managing Skills.
Description :
Answered all inbound calls received in a call center, approximately 80-100 calls a day.
Assisted members with their balance information.
Answered questions regarding their banking transactions and fees.
Troubleshoot issues with debit and credit cards.
Simultaneously take notes down on member's accounts while speaking with them.
Worked with multiple programs to assist members with their accounts.
Reviewed membership applications to approve or deny membership.
Experience
5-7 Years
Level
Executive
Education
Accounting
Call Center Associate Resume
Summary : Seeking to secure a part-time Research Associate position in which skills, experience, personality, and high energy can be utilized to achieve the company's goals.
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