Customer Service Assistant Resume Samples

Customer service assistants are accountable for interacting with clients on day to day basis to address concerns and to make sales. The essential duties listed in the Customer Service Assistant Resume include – interacting with clients through phone, internet or face-to-face, meeting customer needs, logging details in the customer database, generating quotes, suggesting additional products and services, pursuing clients, generating reports and maintaining up-to-date records of clients.

Employers expect some level of competencies from the customer service assistant such as – significant work experience, outstanding email, and phone etiquette, exceptional communication skills, keen attention to details, the ability to manage multiple accounts, and the capacity to articulate specifications instantly. While a high school diploma is considered mandatory, many employers prefer a college degree with some amount of relevant experience.

 

Customer Service Assistant Resume

Objective : Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Skills : Bilingual in Hmong and English.

Description :

    1. Provide excellent customer service and support in the paint department.
    2. Worked as a team member performing cashier duties, product assistance and cleaning.
    3. Prevented store losses using awareness, attention to detail and integrity.
    4. Computed accurate sales prices for purchase transactions.
    5. Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
    6. Expressed appreciation and invited customers to return to the store.
    7. Assisted customers with store and product complaints.
    8. Guaranteed positive customer experiences and resolved all customer complaints.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Computing


Customer Service Assistant II Resume

Objective : I am seeking a position in Direct Support professional offers challenging responsibilities with the opportunity for growth and advancement. Ability Summary I have extensive experience in the applied field, skills, detox advocate, corrections and community development. I am hardworking, loyal and dedicated employee. I work well with others, dependable, also able to work independently with minimal supervision.

Skills : Microsoft Office Suite, Database Management, Customer Service Skills.

Description :

    1. Resolve conflicting and complex issues on shipments.
    2. Maintain and manage customer files and databases.
    3. Ensure dispatching and shipping of customers goods are met on time.
    4. Implement company policies and procedures.
    5. Organize and schedule customer orders to the appropriate branch.
    6. Understand customer requirements so as to provide appropriate clarifications and solutions.
    7. Schedule both local and long distance customer deliveries.
    8. Work within various teams to ensure outstanding service.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Liberal Studies


Customer Service Assistant Manager Resume

Objective : Systematic, organized and committed professional, demonstrating highest level of confidentiality, customer service and professionalism, looking for an opportunity in Human Resources.

Skills : Power Tools.

Description :

    1. Reviewed new customer application for compliance with company policy and requirements.
    2. Applications included auto and home loan, checking and saving accounts and debit card.
    3. Worked with cross-functional team to accurately enter customer applications.
    4. Responsible for daily cash, credit and other transactions.
    5. Worked closely with customers to resolve any issues related to account application and transactions.
    6. Worked independently and efficiently in other projects assigned on a daily basis.
    7. Conducted customer survey and provided feedback to Senior Management in order to aid improved customer service experience.
    8. Created quarterly reports for senior management outlining accuracy of transactions.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
MBA In Human Resource Management

Scheduler/Customer Service Assistant Resume

Objective : To obtain a position as a waitress where I can utilize my experience and skills to provide excellent customer service. Ability Summary Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Collect payments from customers. Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff. Prepare checks that itemize and total meal costs and sales taxes.

Skills : Microsoft Office, Computer Hardware, Computer Repair, Customer Service, Windows.

Description :

    1. Provide daily inbound sales support from potential customers solicited through advertisement.
    2. Gathered and verified data from customers to promote marketing initiatives.
    3. Conducted client and market surveys to identify areas of improvement dorvthe organization.
    4. Demonstrated a strong sense of urgency to ensure customer satisfaction and retention.
    5. Making sure my individual weekly quota was reached to help with my team succeeding as a team for our monthly goals.
    6. Skills Used Processing phone calls in a call center setting..
    7. Critical thinking Team building Executing company policy.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Inventory And Customer Service Assistant Resume

Objective : Management and Training Experience. Customer Service Experience. Word Processing. Mail Sorting and Distribution Experience. Office Automation. Cash Handling Experience. Account Retention and Collections Experience. Accounts Payable and Receivable.

Skills : Microsoft Office, Adobe suite, AutoCAD, Solidworks.

Description :

    1. Responsible for the completion of retail business transactions and for the management of hospitality services.
    2. Accomplished successful merchandising of promotional items which resulted in sales growth for various departments.
    3. Experience in cash handling and report compilations.
    4. Responsible for the collection of delinquent accounts and the retention of possible close-outs.
    5. Prepared daily sales reports and completed bank deposits.
    6. Managed vault operations, including mail, counter and miscellaneous payments.
    7. Responsible for recruiting and retaining new members.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Diploma

Customer Service Assistant(Corporate Services) Resume

Objective : Highly organized and meticulous Administrative Assistant with experience in corporate office settings offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability.

Skills : Microsoft Office.

Description :

    1. Greeted customers entering the store to ascertain what each customer wanted or needed.
    2. Described product to customers and accurately explained details and care of merchandise.
    3. Politely assisted customers in person and via telephone.
    4. Provided an elevated customer experience to generate a loyal clientele.
    5. Answered product questions with up-to-date knowledge of sales and store promotions.
    6. Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
    7. Provided ongoing guest service, including giving fashion advice.
    8. Built long-term customer relationships and advised customers on purchases and promotions.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Customer Service Assistant I Resume

Objective : A highly motivated professional, experienced in customer service and the ability to multi-task efficiently with minimal supervision. I have excellent written and verbal communication skills. Knowledgeable in various computer programs (Office, excel, word etc ).

Skills : Customer Service.

Description :

    1. Provided customer service and assistants to patrons.
    2. Established and identified prices of goods weighed fruits and vegetables using electronic scales.
    3. Received, transported and restocked grocery store items while maintaining displays and out of date merchandise.
    4. Keyed in and scanned the prices of merchandise to determine total of groceries.
    5. Completed various cash and credit transactions using electronic cashier system.
    6. Wrapped and bagged merchandise and grocery items.
    7. Stocked merchandise on shelves and maintained clean and orderly checkout area.
    8. Maintained the ability to safely push or pull from 40-75 pounds.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Front End Customer Service Assistant Resume

Headline : Highly qualified Customer Service Assistant with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : Medical Administration.

Description :

    1. Assisted customers/tenants in person and via telephone.
    2. Handled daily heavy flow of paperwork and cooperates with the on-site manager on invoicing services provided by the various vendors at the property, showing vacant units, dealing with the processing of the incoming credit check applications.
    3. Communicates with vendors regarding their processed invoices for payment.
    4. Promptly responded to general inquiries from tenant via phone, e-mail and fax.
    5. Processed daily invoices and billed renewed invoices to each vendor.
    6. Assisted customers/tenants with daily maintenance work orders and or their complaints.
    7. Provided customer service during an average of 60 calls per day by answering customer inquiries, assisting with tenant problems and providing them with the proper information needed about current and vacant units.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Customer Service Assistant (PT) Resume

Objective : Manager with fifteen years successful experience in increasingly responsible positions in customer service, inside sales and warehouse management in garment manufacturing industry. Major strengths include: planning/organizing, problem solving and communication.

Skills : Bilingual English/Spanish, Microsoft Office.

Description :

    1. Received and delivered new orders to data processing for entry.
    2. Checked inventory and keyed stock orders into system.
    3. Received and made changes to orders, delivered changes to all necessary departments to communicate change.
    4. Worked with production department to help meet shipping deadlines.
    5. Proactive approach in reviewing reports for production shortages long before shipping cancellation dates.
    6. Alerted sales people of shortages before orders were confirmed.
    7. Proofread purchase orders for discrepancies.
    8. Oversaw the productivity of the price ticket department.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Customer Service Assistant Director Resume

Objective : Senior Technical Education Software Trainer and Medical Software Customer Service Representative with 15+ years' experience diagnosing, resolving and training technical/customer issues for physician practice groups. Strengths include an understanding of medical practice operations, knowledge of health care technology, problem solving, troubleshooting, establishing resource relationships, training providers, office staff and management on-site or in remote web-based sessions.

Skills : Great customer service.

Description :

    1. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
    2. Check to ensure that appropriate changes were made to resolve customers' problems.
    3. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
    4. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
    5. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
    6. Refer unresolved customer grievances to designated departments for further investigation.
    7. Determine charges for services requested, collect deposits or payments, or arrange for billing.
    8. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Bachelors Of Science In Psychology/Finance

Checker/Customer Service Assistant Resume

Objective : Bookkeeper with extensive experience in legal collections and recovery, with a solid understanding of legal procedures and legislation. Proficient with a wide variety of software applications, including QuickBooks and custom accounting software. Highly motivated sales associate with extensive customer service and sales experience. Performance-driven who is skilled in creating marketing plans and leading successful product launches, promotions and development.

Skills : Microsoft Office, Excel, Access.

Description :

    1. Created strategies to develop and expand sales of services to existing customer which resulted in an increase in annual revenue.
    2. Documented all customer inquiries and comments thoroughly and quickly.
    3. Responded to all customer inquiries thoroughly and professionally.
    4. Answered customer questions about product availability and shipment times.
    5. Recommended new products to customers, resulting in an add-on business.
    6. Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
    7. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
    8. Provided an elevated customer experience to generate a loyal clientele.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Customer Service Assistant/Collector Resume

Summary : Educated clients on newborn care Personal care with newborn; in-home service and instruction/teaching Provided network of clients newborn specialists - Metro NY area.

Skills : Quickbooks, Microsoft Office, Account Management, Data Entry, As400.

Description :

    1. Appointed as Exchange Head for Commission on Election; Approving Officer of Two Cooperatives.
    2. Preparation of Monthly & Year-End Reports, Transaction Encoding, Bank Statement Reconciliation.
    3. Budgeting and In ventory and Review and presentation of monthly financial statements.
    4. Reconciling billing transactions in accordance to company procedures, data encoding recommended for solutions.
    5. Operation System Analysis: Monitor exchange accounts receivable and overall collection performance including sub-exchanges through ICMS/AS400 system and provided recommendations to improving collection efficiency.
    6. Provides simplified summary of final accounts using Excel.
    7. Preparation and analysis of Exchange Aging of Accounts.
    8. Internal Audit, Special Assignment (Transitory) 3/01/00 - 3/31/2000 Investigation for Company Acquisition: Conducts investigation on commercial operations/procedures of other companies.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Commerce In Accounting

Customer Service Assistant I Resume

Objective : Creative and versatile in devising, developing, implementing, and managing strategic test standards to deliver expected results. Strong analytical skills in identifying test requirements and test processes for software enhancements down to component-level technology validation. Proficient in test planning and test case design. Recognized as a thorough, efficient, and organized software tester. Goal-oriented and highly accountable accomplished professional with strong work ethic and dedication.

Skills : Test Analysis, Test Strategy,Test Planning, User Acceptance Testing, Regression Testing, Software Quality Assurance, Defect Management, Customer Service, Communication,.

Description :

    1. Assisted diverse clientele, addressing questions and concerns, to satisfy company policies and procedures.
    2. Used computerized tracking systems to schedule and coordinate orders.
    3. Handled multi-line telephones, taking and processing more than 100 orders daily.
    4. Answered customer questions on product information for various product lines.
    5. Worked independently and successfully to meet department quotas.
    6. Resolved problems by using proven skills to calm tense situations.
    7. Provided support for management which required strong organizational and communication skills.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Customer Service Assistant III Resume

Summary : An effective leader, skilled in enlisting the support of all team members in aligning with project and organizational goals. Core Qualifications Quick learner Customer- and service-oriented Computer proficient POS systems Microsoft Office Cash handling accuracy Training and development Excellent communication skills Listening skills Written and oral communication skills Reading comprehension skills Energetic self-starter.

Skills : Microsoft Office.

Description :

    1. Collected customer feedback and made process changes to exceed customer satisfaction goals.
    2. Developed effective relationships with all call center departments through clear communication.
    3. Addressed customer service inquiries in a timely and accurate fashion.
    4. Demonstrated mastery of customer service call script within a specified timeframes.
    5. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
    6. Built customer loyalty by placing follow-up calls for customer who reported product issues.
    7. Developed process improvements to enhance efficiency and effectiveness of interdepartmental call center operations.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Leadership Training

Customer Service Assistant Resume

Objective : I'm a very motivated customer service specialist with over 5 years retail experience in a fast-paced, team-based environment. While working in the call center as being a Customer Service Representative for 2 years. I learned to become a great communicator and to assist customers in person as well as being on a call in a professional manner. I'm able to type 45 wpm and I'm very driven with any job I'm employed at.

Skills : Customer Service Skills.

Description :

    1. Greeted customers entering the store to ascertain what each customer wanted or needed.
    2. Described product to customers and accurately explained details and care of merchandise.
    3. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
    4. Answered product questions with up-to-date knowledge of sales and store promotions.
    5. Bagged sold merchandise per customer's request.
    6. Assisted customers with food selection, inquiries and order customization requests.
    7. Developed reputation as an efficient service provider with high levels of accuracy.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Junior
Education
Education
Some College