Warranty Manager Resume Samples

Working for manufacturing companies or companies that offer third-party insurance, the warranty managers take charge of handling the team of warranty department. The normal duties listed in the Warranty Manager Resume include – identifying technical issues, handling customer complaints regarding insurance, issuing reports, analyzing warranty claims, collaborating with service centers, reporting to senior management, taking phone calls from customers, resolving warranty claims, processing warranty enrollments, and analyzing root causes of warranty claims.

A well-crafted resume depicts qualifications such as – technical skills, mechanical aptitudes, deadline orientation, time management, customer focus, knowledge of mechanical issues and repairs, ability to conduct training programs and teamwork. Warranty managers come from various backgrounds, but major of them come from the engineering field with extensive training in customer service and insurance claims.

Warranty Manager Resume example

Warranty Manager Resume

Headline : Obtain a challenging leadership position utilizing skills and gain further experience while enhancing the company's productivity and reputation.

Skills : Operations, E-Commerce, Photography, Management.

Description :

    1. Possessed a high level of ethical standards due to dealing with fraudulent claims being submitted.
    2. Managed a team of three Warranty Clerks and an internal Warranty System.
    3. Liaisoned for branches across the multiple warranty customers and major appliance parts manufacturers.
    4. Coordinated with our internal IT department to ensure internal reporting met company data integrity standards.
    5. Contacted customers and manufacturers' daily to verify claims.
    6. Assisted with the implementation and training of all warranty procedures and programs.
    7. Conducted monthly meetings with company owners, warranty teams, and all branches via an online meeting platform.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
AAS


Warranty Manager III Resume

Summary : Looking to obtain employment with a company where skills and knowledge will be an asset. Able to lead and multi-task without supervision.

Skills : Management, Analytical Skills.

Description :

    1. Responsible for prepared monthly warranty reconciliations to match financial statements.
    2. Verified coverage, flagged and submitted warranty claims for over ten manufactures on a timely basis.
    3. Processed all warranty paperwork to ensure proper documentation for audits.
    4. Reconciled all warranty receivables with payments through the appropriate accounting schedule.
    5. Prepared and organized confidential documents for staff accounts and CPA's.
    6. Resolved discrepancies with chargebacks in a timely manner.
    7. Prepared weekly payroll spreadsheets for the technician's payroll.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma


Sr. Warranty Manager Resume

Summary : Dedicated, motivated professional with experience in Finance and Project Management seeks a position in Finance where strong problem solving, leadership, and analytical skills.

Skills : Problem Solving Skills, Critical Thinking.

Description :

    1. Reduced average claim settlement time.
    2. Negotiated settlements within budget and reduce average claim settlement.
    3. Continuously lead program management of multiple projects and took lead on all high-level warranty related issues.
    4. Facilitated all warranty related issues regarding warranty services, and ensured timely repairs/replacements for customers.
    5. Integrated and managed all data management systems estimating tools.
    6. Maintained constant communication with the entire customer portfolio.
    7. Submitted warranty claims back to the supplier for recovery and request failure analysis 
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Finance

Warranty Manager II Resume

Headline : Warranty Managers work in a variety of industries and handle product warranties. Analyzing warranty claims, issuing reports, handling customer complaints

Skills : Technical Skills, Management.

Description :

    1. Managed the daily schedule for the Warranty Superintendent along with issuing work orders to all of our individual subcontractors.
    2. Coordinated twice-yearly workdays for all homeowners to address all issues they have concerns with in their homes.
    3. Maintained records of all service call and verify completion of standing work orders.
    4. Maintained continual customer service to assure satisfaction after the sale of the homes.
    5. Performed a variety of key roles Central communication between builder, buyer, and subcontractors.
    6. Maintained database of current and previous customers.
    7. Released Technical Bulletins to customer base to improve product reliability.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Home Builder

Warranty Manager/Analyst Resume

Headline : Seeking a position in a challenging quality environment where education and work experience can be utilized.

Skills : Quality, Administration.

Description :

    1. Resolved warranty debit negotiation with OEM's by saving the company and reducing warranty cost-share percentage.
    2. Responsible for training and mentoring the quality personnel on OEM's portals and warranty requirements.
    3. Managed and examined all warranty customer requirements, including quality and warranty terms.
    4. Efficiently analyzed warranty data and monitor customer warranty targets.
    5. Participated in warranty root cause analysis and 8D preparation.
    6. Prepared periodic warranty reports for management.
    7. Responsible for traveled, presented and interacted with customers on a regular basis to explain the failure analysis and corrective action details.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Marketing

Warranty Manager/Executive Resume

Headline : Exceptional leader with experience in warranty management, parts management and inventory management. Technically-savvy with outstanding relationship building.

Skills : Recruiting, Interviewing, Account Management Extensive.

Description :

    1. Developed procedures and assisted training of counter staff on proper warranty procedures.
    2. Distributed reports to multiple levels of management and accounting to process warranty credits.
    3. Processed warranty returns, claims, and returns daily.
    4. Created reports analyzing opportunities for cost savings within the warranty program.
    5. Extensive multitasked while continuing previous Inside Sales duties.
    6. Selected due to organization and thoroughness to redesign the warranty program.
    7. Created reports for management to analyze lost revenue from uncollected warranty items.
    8. Reduced outstanding and uncollected warranty revenue by over in the first five weeks.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business Administration

Warranty Manager I Resume

Objective : Worked to accomplish the best possible atmosphere for company. Always strive for excellent attendance as well as work ethics.

Skills : Management, Problem Solving Skills.

Description :

    1. Promoted to Warranty Manager after six months with the firm.
    2. Developed strategic plans to enhance customer satisfaction.
    3. Provided employees with tools to maintain and increase service levels to both internal and external customers.
    4. Worked closely with other departments to clarify information, and distribute reports.
    5. Gathered, analyzed, and reported daily/weekly/monthly sales and service statistics.
    6. Created a system to ensure warranty work was completed and signed off on in a timely fashion.
    7. Improved customer-satisfaction ratings through suggestion, development, and implementation of new reporting procedures.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Asst. Warranty Manager Resume

Objective : Seeking a career as an Assistant Project Manager in which can use skills and experience to grow with company and become a valued member of the team.

Skills : Organization Skills, Communication Skills.

Description :

    1. Prepared and followed through on all required punch lists.
    2. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues.
    3. Performed regular job site observations to provide direction for all general contractor personnel.
    4. Reported to the vice president of production on conformance with the contract schedule.
    5. Assisted the operations group with warranty service repairs.
    6. Assisted the vice president of production in the review, approval and archiving of all closeout documents.
    7. Scheduled all contractors and materials deliveries.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Associate Warranty Manager Resume

Headline : Executive with solid experience managing all levels of multiple projects including budgeting and administration. Executive who is skilled at multi-tasking and maintaining a strong attention to detail.

Skills : Critical Thinking, Detail Oriented.

Description :

    1. Qualified competitive Subcontractor bids to the execution of contracts.
    2. Obtained notices of completion and compliance certifications from all construction admin.
    3. Reviewed and investigated proposed change orders.
    4. Stayed consistent with project schedules and plans for all FFE installations.
    5. Submitted all project closeout documents in accordance with the contract.
    6. Assigned projects and tasks to the employee based on their competencies and specialties.
    7. Interacted indirectly with homeowners, vendors, and techs.
    8. Held weekly meetings with Techs and reported to VP of all tech accomplishments and signed off punch lists.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Real Estate

Warranty Manager I Resume

Objective : Collaborating with service centers, taking phone calls from customers, and reporting to senior management.

Skills : Control Management, Risk Management.

Description :

    1. Responsible for approved all Warranty billing for third party providers.
    2. Worked with MFG to address warranty issues.
    3. Monitored and interacted with all legal cases involving litigation.
    4. Restructured the warranty coverage pricing matrix and negotiated better pricing back through third party providers.
    5. Improved the warranty invoicing procedures for quicker payment terms to ensure a good relationship with these providers.
    6. Brought backlog invoicing current within days.
    7. Responsible for managing the Group Managers.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
TWI Certified

Warranty Manager Resume

Headline : Moved from dealership to a different dealership to train under an international CSE and became warranty manager for the dealership.

Skills : Technical Skills, Inventory Management.

Description :

    1. Filed warranty claims on the claim for five different locations.
    2. Filed policy requests for customer assistance.
    3. Handled all record-keeping for audit purposes.
    4. Performed all bookkeeping and accounting for the warranty schedule.
    5. Handled the return of cores, as well as parts, return to vendors.
    6. Trained job closers on warranty procedures and oversaw all warranty operations.
    7. Filed appeals for all locations for warranty claims.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business