Working for manufacturing companies or companies that offer third-party insurance, the warranty managers take charge of handling the team of warranty department. The normal duties listed in the Warranty Manager Resume include – identifying technical issues, handling customer complaints regarding insurance, issuing reports, analyzing warranty claims, collaborating with service centers, reporting to senior management, taking phone calls from customers, resolving warranty claims, processing warranty enrollments, and analyzing root causes of warranty claims.
A well-crafted resume depicts qualifications such as – technical skills, mechanical aptitudes, deadline orientation, time management, customer focus, knowledge of mechanical issues and repairs, ability to conduct training programs and teamwork. Warranty managers come from various backgrounds, but major of them come from the engineering field with extensive training in customer service and insurance claims.
Developed procedures and assisted training of counter staff on proper warranty procedures.
Distributed reports to multiple levels of management and accounting to process warranty credits.
Processed warranty returns, claims, and returns daily.
Created reports analyzing opportunities for cost savings within the warranty program.
Extensive multitasked while continuing previous Inside Sales duties.
Selected due to organization and thoroughness to redesign the warranty program.
Created reports for management to analyze lost revenue from uncollected warranty items.
Reduced outstanding and uncollected warranty revenue by over in the first five weeks.
Warranty Manager I Resume
Objective : Worked to accomplish the best possible atmosphere for company. Always strive for excellent attendance as well as work ethics.
Skills : Management, Problem Solving Skills.
Promoted to Warranty Manager after six months with the firm.
Developed strategic plans to enhance customer satisfaction.
Provided employees with tools to maintain and increase service levels to both internal and external customers.
Worked closely with other departments to clarify information, and distribute reports.
Gathered, analyzed, and reported daily/weekly/monthly sales and service statistics.
Created a system to ensure warranty work was completed and signed off on in a timely fashion.
Improved customer-satisfaction ratings through suggestion, development, and implementation of new reporting procedures.
Asst. Warranty Manager Resume
Objective : Seeking a career as an Assistant Project Manager in which can use skills and experience to grow with company and become a valued member of the team.
Skills : Organization Skills, Communication Skills.
Prepared and followed through on all required punch lists.
Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues.
Performed regular job site observations to provide direction for all general contractor personnel.
Reported to the vice president of production on conformance with the contract schedule.
Assisted the operations group with warranty service repairs.
Assisted the vice president of production in the review, approval and archiving of all closeout documents.
Scheduled all contractors and materials deliveries.
Associate Warranty Manager Resume
Headline : Executive with solid experience managing all levels of multiple projects including budgeting and administration. Executive who is skilled at multi-tasking and maintaining a strong attention to detail.
Skills : Critical Thinking, Detail Oriented.
Qualified competitive Subcontractor bids to the execution of contracts.
Obtained notices of completion and compliance certifications from all construction admin.
Reviewed and investigated proposed change orders.
Stayed consistent with project schedules and plans for all FFE installations.
Submitted all project closeout documents in accordance with the contract.
Assigned projects and tasks to the employee based on their competencies and specialties.
Interacted indirectly with homeowners, vendors, and techs.
Held weekly meetings with Techs and reported to VP of all tech accomplishments and signed off punch lists.
Warranty Manager I Resume
Objective : Collaborating with service centers, taking phone calls from customers, and reporting to senior management.
Skills : Control Management, Risk Management.
Responsible for approved all Warranty billing for third party providers.
Worked with MFG to address warranty issues.
Monitored and interacted with all legal cases involving litigation.
Restructured the warranty coverage pricing matrix and negotiated better pricing back through third party providers.
Improved the warranty invoicing procedures for quicker payment terms to ensure a good relationship with these providers.
Brought backlog invoicing current within days.
Responsible for managing the Group Managers.
Warranty Manager Resume
Headline : Moved from dealership to a different dealership to train under an international CSE and became warranty manager for the dealership.
Skills : Technical Skills, Inventory Management.
Filed warranty claims on the claim for five different locations.
Filed policy requests for customer assistance.
Handled all record-keeping for audit purposes.
Performed all bookkeeping and accounting for the warranty schedule.
Handled the return of cores, as well as parts, return to vendors.
Trained job closers on warranty procedures and oversaw all warranty operations.
Filed appeals for all locations for warranty claims.