Warranty Administrator Resume Samples

A Warranty Administrator is accountable for overseeing the warranty process and ensures that the spare parts and appliances are repaired and delivered in a timely and organized manner. The most common work activities depicted on the Warranty Administrator Resume indicate the following – handling the shipment of defective parts, arranging for delivery of replacements; handling all warranty requests; reviewing and processing warranty claims; documenting and tracking claims through completion; ensuring claim legitimacy and adhering to warranty agreements and company policies; and determining what faults are covered by warranty.

Some of the job assets that can highlight a resume include the following – customer service skills, good communication skills, organizational skills, the ability to lift heavy parts; basic computer knowledge and good clerical skills. Job applicants must display a high school diploma in their resumes. Relevant industry experience will be an asset.

 

Warranty Administrator/Service Manager Assistant Resume

Summary : Warranty Administrator/Service Manager Assistant would like to associate oneself with an organization where there is ample scope for individual as well as organizational growth and development. To secure a position with a stable and profitable organization, where I can be a member of a business team and utilize my experience to the fullest.

Skills : Proficient In Microsoft Office Applications, Database Management, SAP Operating System, Table Access.

Description :

    1. Managed Bombardier Aerospace owned business and commercial warranty programs and policies.
    2. Developed professional relationships with management and implemented corrective actions to ensure overall customer satisfaction.
    3. Maintained confidentiality of all proprietary information including but not limited to engineering drawing, blueprints, documentation, and all company financial information.
    4. Interfaced with internal customers and/or respond to internal customer requests including Customer Service Account Managers, Regional Managers, Field Service Representatives, Engineering, Directors of Maintenance, Vendors, Quality Interfaced with external customers and vendors performing aircraft interior evaluations for soft goods vendor recovery.
    5. Analyzed daily parts sold and invoiced in sap according to contractual coverage and purchase agreement.
    6. Analyzed monthly spend using ZSPWAR to track special projects spend.
    7. Submit files for warranty payments and keep track of accounts payable schedules.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
High School Diploma


Warranty Administrator/Service Advisor Resume

Summary : A highly motivated and dedicated Warranty Administrator with varied and progressively increased leadership responsibility. Very adept at improving business processes and leveraging various tools to achieve higher productivity and cost savings. The ability to relate and communicate with all levels of organizations. Seeking a position to utilize the skills and abilities in the Industry that offers professional growth while being resourceful, innovative and flexible.

Skills : Material Checking, Report Analysis, Job Monitoring, Validating Test Certificates, Materials In-bound, and Out-bound Projects

Description :

    1. Verified the repair order was in compliance with the dealer warranty and policy guidelines and procedures and ensured timely and accurate processing of the claims.
    2. Maintained quick payment from the manufacturers and kept the warranty receivable schedule current.
    3. Managed, developed, and administered a warranty program to guarantee fast and accurate data entry and payment of warranty claims.
    4. Formulated and improved quality control on all repair orders to meet accounting standards.
    5. Setup and control of new and used vehicle inventory from vehicle purchases to physical inventory checks.
    6. Confirmed the repair was not a previous repair/comeback Dispatched work order to properly skilled mechanic Verified the correct mileage in/out has been recorded and that all proper paperwork (i.e. test sheets, printouts, etc.) were attached.
    7. Reviewed all paperwork to verify the appropriate time was identified and documented and that test values and specs have been provided for all test/diagnostic operations claimed Ensured all add-on repairs were properly authorized.
    8. Reviewed labor operations for unnecessary or overlapping labor Applied proper damage codes to each repair.
Years of Experience
Experience
10+ Years
Experience Level
Level
Consultant
Education
Education
High School


Service Advisor/Warranty Administrator Resume

Summary : Highly motivated Service Advisor/Warranty Administrator with diversified experience overseeing all aspects of general office and administrative functions. Significant experience in Billing, as well as, Warranty and Contract Administration. To have a growth-oriented and challenging career, to contribute knowledge and skills to the organization and enhance the experience through continuous learning and teamwork.

Skills : Microsoft Word, Microsoft Excel, Reynolds And Reynolds, ADP.

Description :

    1. Provided administrative support to the service manager and technicians.
    2. Responsible for processing warrant and extended warranty information for consumers, as well as, the organization of and efficient processing of warranty statements.
    3. Submitted factory and extended warranty claims for payment, performed data entry.
    4. Supplied information and maintained files for the supervisor.
    5. Scheduled and coordinated all training for new and existing associates. 
    6. Responsible for greeting customers, following up with clients and collecting information on the client's vehicle.
    7. Scheduled appointments, interacted with customers and facilitated the repaired vehicle.
    8. Wrote up customer repair orders and estimates, set service appointments, advised customers of needed repairs and sold service.
    9. Followed up with customers on a daily basis regarding the status of their vehicle.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Science

Warranty Administrator And Cost Analyst Resume

Headline : Warranty Administrator And Cost Analyst with an ability to work under pressure in fast-paced and a good team player. Detail-oriented and resourceful in completion of the task required and learns new concepts and a proven record of reliability and responsibility. Seeking the role in the Automobile sector where there's an opportunity to utilize the practical, communication skills and sense of responsibility and efficiency to achieve the corporate goals.

Skills : Inventory Management, Time Management, Customer Service Skills, Excellent Written, And Verbal Communication Skills.

Description :

    1. Responsible for closing, reviewing, and implementing all improvements as needed in the service department to allow the dealership to expand by having a full-time warranty administrator.
    2. Responsible for reviewing and making necessary changes to start new processes that will keep the warranty flowing with minimal problems before the opening of the new stores.
    3. Responsible for making sure all labor, parts, etc.
    4. Review and prepared the claim for warranty transfer after insuring all possible time or diagnostics have been claimed.
    5. Printed all documents, news bulletins, flash issues, frequently replaced reports and reviewed with the shop as needed.
    6. Posted the credits, made any adjustments as instructed.
    7. Insure trending errors made by advisors, techs, parts, are addressed and any breaks in the process to continue to ensure constant improvement of the processing system by making the warranty a support and improvement center creating little or minimal effort to audit.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
High School

Warranty Administrator/ Data Entry Resume

Headline : Warranty Administrator/ Data Entry with extensive management leadership with major strengths in interpersonal skills, communications, negotiations, team building, and planning have resulted in excellent client and personnel relationships with consistent over achievement of performance objectives.

Skills : Warranty Admin, Customer Service, Bodyshop, Service Advisor, Insurence Claim

Description :

    1. Reviewed and completed warranty claims, including preparing, recording, reconciling, and submitting to the appropriate party.
    2. Analyzed problems, identified trends, and developed strategies for maximizing claims processes and revenue.
    3. Provided weekly and monthly status reports to the service manager regarding claims.
    4. Reported any fraudulent manipulation of warranty claims.
    5. Conducted daily, weekly, monthly, and annual audits of warranty and schedules, reviewing all old claims, and addressing any adjustments or write-offs.
    6. Assisted with special projects, audits, and reports as requested. Prepared monthly financial reports and submitted all necessary documentation to Ford and the dealership.
    7. Created financial estimates for reimbursement on all warranty claims.
    8. Documented and logged the return of all funds to the dealership.
    9. Maintained the warranty database, including inputting and editing information as required to keep warranty billing current and accurate.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Dealership Administrator/ Warranty Administrator Resume

Headline : Precise, detail-oriented Dealership Administrator/ Warranty Administrator with sound judgment and decision-making skills. Integrity and work ethic are the centerpieces of success. Wants to be a part of a team environment applying extensive background in team building - motivation, superior problem-solving skills with management and communication skills and a position where honesty and enthusiasm are appreciated.

Skills : Microsoft Office, Phone skills, Customer service, Warranty Claims, Diplomacy & Tact

Description :

    1. Perform all aspects of Warranty Administration; coding, repair description, ensuring appropriate parts are included and providing the necessary information for claim payment.
    2. Corresponding daily with Ford representatives and dealer personnel via phone, internet, and email to prepare and correct claims as needed to ensure compliance.
    3. Perform claim submission and payment requisition for customer refunds.
    4. Perform mid-month and month-end statement reconciliation, allocating payment differences to the appropriate accounts.
    5. Well-versed in the journal entry, posting procedures, and work as a member of the Accounting department team representing Service posting, journal reconciliation and bookkeeping relating to warranty sales.
    6. Increased our first-time through claim payment percentage to 90% from 75%.
    7. Decreased "days to submission" to three days from five days.
    8. Work is completed without supervision from a completely equipped home office 90% of the time.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science In Accounting

Product Line Warranty Administrator Resume

Objective : Product Line Warranty Administrator competent in developing and maintaining good relationships with staff members and the Vendors. Capable of making quick decisions and skilled in solving administrative problems. Possessing a high level of professionalism, integrity, and discretion in handling confidential information.

Skills : Microsoft Access, Excel, Word and PowerPoint verisions up to 2010.

Description :

    1. Responsible for the technicians being paid for any vehicle that they serviced under manufactory warranty or extended warranty.
    2. Calculating technician warranty hours weekly.
    3. Submitting all warranty work twice a week online to ensure the dealership is reimbursed for work performed.
    4. Working hand in hand with service manager on any warranty issue rental vehicles, loaner vehicles, shuttle rides to ensure that dealership will be reimbursed if these services are rendered.
    5. Working with the parts department to ensure that warranty parts are processed properly.
    6. Utilizing all office equipment, spreadsheet, and online services.
    7. Making sure credit memos are in line with company policy and ensuring that the company is being paid maximum dollars in return for work performed.
    8. Checking and processing schedule for missing dollar amounts not received from warranty companies for services that dealership performed and taking measures to get the dealership paid.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
High School

Warranty Administrator In Charge Resume

Objective : Experienced and energetic Warranty Administrator In Charge seeking a change in which my knowledge can aid the growth of the company and open doors to new opportunities for education and advancement. To work in a high-grown organization with a competitive and challenging environment that creates an ideal condition for delivering high-quality services.

Skills : Attention To Detail, Type 60 Wpm, Multi-Tasking, Multi-Line Phone System, Customer Service, Computer Skills.

Description :

    1. Created a handbook outlining policies, procedures, and coverages of the warranty program for reference to ensure uniform processing.
    2. Process claims for all warranty covered repairs, cross-checking labor times and parts pricing against Mitchell for accuracy.
    3. Compile packets of completed warranty claims for submission to warranty company for issuance of payment.
    4. Maintain spreadsheets via Excel monitoring claims submitted for payment and receipt of checks.
    5. Maintain relationships with service centers while quickly and efficiently processing claims from locations.
    6. Process payment of checks and apply payment to each service ticket.
    7. Provide a weekly report to the service manager regarding claim status.
    8. Report any fraudulent manipulation of warranty claims.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Vocational

Associate Warranty Administrator Resume

Summary : Associate Warranty Administrator looking for a position where the exceptional ability to prioritize, organize and effectively communicate with all levels of clients will be valuable in providing outstanding customer service support to the company's management personnel. Hard-working professional with proven leadership and organizational skills and minute attention of detail

Skills : Microsoft Office, Hardware & Networking, Teamwork, Communication, Work Under Pressure, Decision Making, Time Management, Data analysis

Description :

    1. Trained dozen of employees in professional techniques in client appointment scheduling, greeting and administration.
    2. First welcoming point of contact for clients, vendors, and students utilizing professional interpersonal and physical communication skills.
    3. Tour customers through facilities while communicating professionally building rapport, listening to customers values and desires to guide them to their goal.
    4. Promote all specials and sales with enthusiasm to potential clients.
    5. Efficient in receiving and responding to a high volume of incoming/ outbound calls, coordinating service schedules, preparing agendas and appointments.
    6. Updates patients demographics, insurance information and referrals.
    7. Maintain clients records, accounts, and billing with regulatory compliant assurance.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Science

Warranty Administrator/Manager Resume

Headline : Self-motivated Warranty Administrator/Manager seeking employment with a progressive organization where customer service, administrative and communication skills can be applied. Positive attitude, Friendliness, and Flexibility and achieve success in job.

Skills : Inventory Management, Time Management, Customer Service Skills, Excellent Written, And Verbal Communication Skills.

Description :

    1. Responsible for obtaining prior approvals for all warranty claims with various manufacturers.
    2. Responsible for maintaining a line of communication with all repair facilities, obtaining estimates for needed repairs and providing pre-approvals to vendors.
    3. Responsible for processing and collection of all warranty claims with various manufacturers.
    4. Verifying repair procedure is properly documented; all parts match the story and processing claim per manufacturers' guidelines.
    5. Responsible for initiating the warranty repair work orders, documenting the customer complaint and detailing when the complaint occurs for the technician to diagnose properly.
    6. Factory approvals, contacting factory and customers with recalls and warranty procedures and warranty guidelines.
    7. Also, informing the customer of costs associated with warranty repairs and length of time to repair.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Senior Warranty Administrator Resume

Summary : Motivated Senior Warranty Administrator focused on continuing professional development of business skills. Driven to maintain high ethical and quality standards, professional demeanor, and cooperative attitude. To serve the services with talent & educational qualifications for the challenging and Progressive betterment of the company and organization.

Skills : Inventory Management, Microsoft Office Suite, Customer Service, Logistics, Continuous Improvement.

Description :

    1. Processing all warranty paperwork to ensure proper documentation and verification of criteria required by factory or distributor has been met, along with staying updated on all factory recalls and announcements.
    2. Keeping track of all warranty parts by noting the repair order number, date of replacement and date on which part may be disposed of.
    3. Arranging for parts to be shipped to the factory or distributor and resubmitting all rejected claims promptly.
    4. Reconciling all warranty receivables and working with the distributors accounting department to obtain payments.
    5. Answering incoming phone lines, greeting customers and directing them to appropriate departments within the organization.
    6. Provide secretarial and administrative support to the managing director's office.
    7. Organize and maintain several social media accounts.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Science

Warranty Administrator/Supervisor Resume

Summary : Dedicated and focused Warranty Administrator/Supervisor who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Seeking challenging role of responsibility in a stable working environment. Good team player with excellent interpersonal, communication and result oriented approach skills.

Skills : Microsoft Office, ADP, Ten Key, Phone Etiquette, Phone Etiquette, Phone Skills, Insurance Verification, Accounts Payable, Accounts Receivables, Medical Terminology, Customer Service Skills.

Description :

    1. Processes warranty claims in accordance with Manufacturer Guidelines. Verifies criteria required by factory or distributor.
    2. Posts credits received for payment of warranty claims.
    3. Prepares CSI documents. Maintains warranty parts for scrapping or refund in accordance with Manufacturer Guidelines.
    4. Follows up with the factory and distributors regarding unpaid claims. Files warranty documentation and maintains records as necessary.
    5. Maintains CSI at or above Company standards. Maintains an organized, clean and safe work area
    6. Participates in required training. Records all hours worked accurately in company timekeeping system.
    7. Follows Safeguards rules and regulations. Demonstrates the Company’s Core Values.
    8. Complies with Company policies and procedures. Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Years of Experience
Experience
10+ Years
Experience Level
Level
Consultant
Education
Education
Associates