Senior Housing Navigator Resume
Summary : As a Senior Housing Navigator, managed programs in the Housing and Community Integration Department, including but not limited to the Phoenix Outreach Team, Bridge, and the Veteran Grant Per Diem Program. Developed policies to streamline processes for program staff and ensured programs based on specific contracts.
Skills : Communication, Interpersonal, Organizational.
Description :
- Oversaw, supervised, and coordinated the day-to-day activities of Tenant Facing Housing Navigators.
- Assisted DHS shelter clients with finding and moving into permanent housing by overseeing the work of individual Tenant Facing Housing Navigators who will coordinate with agency program staff as well DHS Shelter Providers, to expedite and support clients with navigating the Emergency Housing Voucher (EHV) process.
- Met directly with DHS shelter clients to assist in moving into permanent housing.
- Assisted/guided staff and clients in shelters to complete the CAPS Assessment Process.
- Assisted and ensured Housing Navigators clients/applicants register and complete a NYCHA online application via the NYCHA portal.
- Developed relationships with brokers and landlords and ensures Housing Navigators access available housing supply in City systems.
- Prepared progress report on EHV process.
Experience
10+ Years
Level
Senior
Education
Bachelor's In Social Work
Associate Housing Navigator Resume
Summary : As an Associate Housing Navigator, Assisted EHV recipients with the process of securing housing including but not limited to, coordinated and escorted youths to apartment interviews; acquired and submitted apartment applications, supported documentation, and forms; navigated the various rental subsidy and inspection processes; secured applicable move-in assistance; and coordinated move-ins with landlords and other relevant stakeholders.
Skills : Time Management Skills, Problem-Solving.
Description :
- Coordinated and communicated about services to housing partners, including HUD-VASH.
- Reviewed unit compliance with household composition and Fair Market Rent (FMR) requirements.
- Ensured the voucher briefing is conducted, and Veteran receives voucher when PHA issues it.
- Secured income through employment or benefits.
- Documented all participant interactions in HMIS.
- Collaborated with external agencies providing services to participants, including community agencies, government agencies, and the VA.
- Completed all appropriate monthly and annual reports.
Experience
7-10 Years
Level
Management
Education
Bachelor Of Arts In Psychology
Assistant Housing Navigator Resume
Summary : As an Assistant Housing Navigator, built and maintained relationships with landlords in the community and assisting veterans enrolled in HUD VASH or co-enrolled in HUD VASH and SSVF in securing and maintaining safe and affordable housing.
Skills : Decision-Making, Customer Service Orientation.
Description :
- Built and established working relationships with landlords to assist in locating appropriate housing for veterans experiencing homelessness.
- Developed outreach materials and agreements with landlords that will provide rental units to help individuals and families experiencing homelessness access and maintain permanent housing.
- Matched prospective tenants with appropriate rental housing within the pool of rental units recruited.
- Coordinated with both the landlord and prospective tenant to secure appropriate housing.
- Maintained landlord relationships and keep a current database of landlord contacts and available properties in the community.
- Engaged and participated in the HUD VASH case management team.
- Participated in HUD VASH bi-weekly Housing Team meeting (occurs every other Tuesday at 9:00 AM via Teams).
Experience
7-10 Years
Level
Management
Education
Bachelor's Degree
Junior Housing Navigator Resume
Summary : As a Junior Housing Navigator, Educated EHV recipients on their rights and responsibilities as tenants. Attended scheduled supervision sessions, maintaining accurate, comprehensive and current documentation and prepared monthly reports as needed. Followed up with youths after they are placed in housing.
Skills : Time Management, Client Engagement.
Description :
- Assisted with landlord applications.
- Assisted with HRA Broker Fee, Security Voucher, and moving expenses.
- Added unit to HOME database, when necessary.
- Arranged for timely inspections and landlord corrective action, in coordination with NYCHA.
- Clarified and reviewed the lease and sublease agreement with the EHV household.
- Engaged with DYCD and DYCD contracted providers to connect with households in receipt of an EHV.
- Engaged in phone and field-based outreach to assigned EHV households.
- Assisted the youths with acquiring the necessary documentation and mitigating issues with credit reports, utility arrears, and unfavorable landlord references as necessary.
Experience
7-10 Years
Level
Management
Education
Bachelor's Degree In Social Work
Fresher Housing Navigator Resume
Headline : As a Fresher Housing Navigator, Provided clients with guidance on all housing-related concerns, including landlord-tenant disputes and housing discrimination. Assisted people with disabilities in locating appropriate, inexpensive housing that satisfies their needs.
Skills : Detail-Oriented, Staff Management.
Description :
- Tracked and updated housing outcomes.
- Assisted HUD VASH veterans, co-enrolled HUD VASH-SSVF veterans, and housing case managers with coordination of supportive services to ensure clients maintain permanent housing.
- Became active in the housing community to identify housing and conduct tenant and landlord training.
- Actively participated in regular team meetings for the purpose of program consistency, monitoring, and effectiveness.
- Applied best practice models in the service delivery approach.
- Worked with landlords, brokers, and the rental market in NYC.
- Assisted families with low incomes to apply for federal housing programs like Section 8 or public housing.
Experience
5-7 Years
Level
Executive
Education
Bachelor’s In Social Work
Housing Navigator Resume
Objective : As a Housing Navigator, I Created and followed action plans for you and your clients. Identified and shared ways to improve processes. Closely adhered to established protocol and county program guidelines.
Skills : Typing Skills, Budgeting Skills.
Description :
- Encouraged housing participants and develop strong relationships to effectively understand and address specific housing needs and barriers, and take steps toward self-sufficiency.
- Worked closely with Family Services case managers to develop and followed a case plan for self-sufficiency and permanent housing.
- Assisted participants in understanding the current housing market and identifying realistic and relevant housing solutions.
- Provided support to landlords and property management companies in addressing tenant issues.
- Developed relationships with and become knowledgeable about local community resources including transitional housing, shelters, and permanent housing.
- Reached out to relevant agencies, such as collections, to assist clients in removing barriers.
- Followed up with participants after moving into new units.
Experience
2-5 Years
Level
Executive
Education
Bachelor’s Degree
Housing Navigator Resume
Objective : As a Housing Navigator, provided guidance and directed assistance for individuals to gather required documentation, identification, and completion of the leasing application process for a successful move-in; Acted as liaison to maintain relationships with clients, landlords, and property managers; transported individuals and families as appropriate.
Skills : Team Work, Management.
Description :
- Provided varying types of individualized case management, rehabilitative, and wellness services in various settings to individuals, families, and groups to promote emotional or psychological change to alleviate mental disorders and facilitate recovery.
- Provided crisis management and stabilization as assigned.
- Monitored and evaluated the needs and abilities of the consumer and assisted them to function more adequately through the use of their own strengths and through the use of community resources.
- Completed all agency documentation of services in a thorough, accurate, and timely manner.
- Assisted clients to adjust and adapt themselves to their environment, care, and treatment.
- Served as a role model for wellness behaviors.
- Applied the principles and processes of coaching when collaborating with others.
Experience
2-5 Years
Level
Executive
Education
Master's In Social Work
Housing Navigator Resume
Objective : As a Housing Navigator, interfaced with landlords, accompany youth to housing appointments, and assisted youth throughout the entire housing search and move-in process. Developed an individualized action plan, with a focus on housing stability, and connected youth to community-based services to meet their ongoing needs.
Skills : Planning, Project Management.
Description :
- Worked with youth experiencing homelessness and housing instability, and/or have had experience in foster care, probation, and mental health systems.
- Worked on multiple projects simultaneously, and to meet deadlines.
- Encompassed a do whatever it takes approach to serve our community.
- Maintained a safe work environment and confidentiality.
- Organized, and prioritized multiple activities to meet all external & internal deadlines.
- Maintained a professional demeanor that reflects positively on the agency.
- Demonstrated respect and courtesy toward others.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Science
Housing Navigator Resume
Objective : As a Housing Navigator, I Collaborated with other service providers to make sure that customers get all the assistance they require. Assessed clients' homes to see if their current living arrangements are secure, healthy, and suitable for their requirements.
Skills : Tracking, Problem-Solving.
Description :
- Conducted thorough and constant housing assessment of clients changing needs by tracking and reporting their progress in accordance with funding requirements.
- Maintained participant confidentiality at all times.
- Obtained all mandatory housing supporting documentation for the case file.
- Conducted rent reasonable testing in accordance with SSVF requirements and ensure documentation is maintained.
- Assisted in the distribution of temporary financial assistance payments.
- Completed accurate and timely data entry into the HMIS system.
- Coordinated care with SSVF case managers, VA personnel, and others on behalf of the participant's holistic well-being.
Experience
2-5 Years
Level
Executive
Education
Bachelor's In Social Work
Housing Navigator Resume
Objective : As a Housing Navigator, provided a variety of activities to assist eligible participants in moving from homelessness to permanent housing. Work-oriented participants to the appropriate program and provided housing search assistance, individualized tenant education, and supportive services to promote participants' self-sufficiency, integration into the community, and permanency in housing.
Skills : Decision-Making, Customer Service Orientation.
Description :
- Followed qualification of the program, Rapid Re-Housing Case Manager is responsible for linking clients to housing information, inspecting housing, and coordinating the placement of clients into the housing via the subsidization of housing costs, and re-certifying clients for the program while subsidizing housing costs every month until the subsidizing process is removed and clients manage housing costs on their own.
- Assisted in cross-training various staff members in the rapid re-housing process.
- Built and maintained effective and professional working relationships with participants and community agencies.
- Developed and maintained collaborations with landlords and property managers.
- Performed intake interviews, and housing assessments and refers clients to appropriate community resources, as needed.
- Worked with clients to identify and overcome barriers to securing housing and advocate for landlords and brokers to overcome any issues or challenges to securing suitable housing.
- Developed rapport and communicated with both property managers and participants experiencing homelessness.
Experience
2-5 Years
Level
Executive
Education
Bachelor's In Social Work
