Customer Service Administrator Resume Samples

Description :

1. Responsibilities to Greet, assist and screen visitors; maintenance of the reception area.
2. Answering phones, refer calls appropriately and manage main phone lines.
3. Managing the reservation process for conference room and assist in scheduling meetings.
4. Maintenance of office supplies, equipment, and repair of equipment’s (copier, photocopier, etc.).
5. Data entry in the office trend system, add freight to the customer, verifies that (POD) proof of delivery has been shipped and invoiced (in trend).
6. Able to bring productive energy, accuracy, and enthusiasm to both individual and group projects.
7. Able to analyze a problem/situation, and strategically plan to achieve the best possible solutions.
8. Investigating customer issues, managing on-demand projects, assisting customer care representatives, working directly with the Customer Care Manager, maintain internal forms, draft work instructions for company policies/procedures.

Experience

5-7 Years

Level

Executive

Education

Medical

Description :

1. Enrolled applicants into our database management system, gather information and enter data into our customized computer program.
2. Daily maintenance of applicant database documenting all activity for each applicant.
3. Worked with colleges and universities to recruit quality students for client opportunities.
4. Human resources handling all aspects of employer/employee relationships, performed in-depth interviews to assess applicants work history and skills to determine potential positions matching their experience.
5. Scheduled and maintained office calendar for enrollment, interviews, background investigations and follow up, drug test appointments and follow up workers compensation claims and follow up, unemployment claims and follow up, court hearings, internal and external appointments and meetings.
6. Prepared court dockets and case files for workers compensation and unemployment claims via jury and non-jury trials, hearings, and motions.
7. Created background information profiles to enter all required data into the appropriate form fields to obtain a full background report identifying key areas required for employment, examples of required information were felonies, misdemeanors, employment history, education verifications, references, etc.
8. Would continue to check background status of investigation for results and/or pending information required to complete the background cycle, upon completion would receive and review documents to determine background eligibility dealing with all required criteria.
9. Performed in-house drug tests to determine the eligibility of employment as well as completed necessary forms for employees to go to lab facilities to complete their drug screens.
10. Would evaluate in-house drug test and lab results to determine whether the results met hiring criteria and would handle accordingly.

Experience

0-2 Years

Level

Entry Level

Education

LA

Description :

1. Familiarity with industry standards and methodologies such as CPSIA, RoHS, Reach, ASTM, Prop 65 and TCPH.
2. Receive and review sample(s) from the client(s), sales and account management teams for the local and global operations.
3. Ensuring receipt of proper documentation/approval for processing of samples.
4. Entering order quotes into Oracle (boss) order entry platform and scan upload required documents.
5. Ensuring that all customer requests and inquiries are handled in a timely manner to ensure customer satisfaction.
6. Communicate client order concerns to customer support, sales and account management teams as required by account sop or other defined client requirements.
7. Escalate non-routine order, inquires or service delays concerns or issues to the customer service management team for resolution.
8. Transmit complete sample job folder to customer service administration team for processing.
9. Managing the global network activity to ensure, SOP compliance and prompt and accurate response to client inquiries or assignments.
10. Facilitate and maintain both an effective communication and coordination system with the respective SGS, CTS Director global key accounts as well as other colleagues regarding rate structures, order handling routine, customer performance analysis etc.
11. Assist to reduce past due to invoices and get payment from the client with support from client services team.

Experience

7-10 Years

Level

Executive

Education

BS

Description :

1. Provided customer service for an international food flavorings company.
2. Responsibilities included- not limited to, order processing, direct customer contact regarding the order status, warehouse and logistics coordination, preparing shipping documentation, managing freight costs, daily.
3. Communication with management, production team, samples and quality assurance.
4. Prepared inventory control reports, maintained excellent communication within the department, maintained office.
5. Records, prepared reports, acted as a liaison with other departments, received and prioritized telephone calls.
6. Maintained effective working relationships with employees, resolved customer complaints.
7. Database administration, executive management, inventory management, identified and resolved system problems.
8. Proficiently navigate Microsoft office software tools including access excel OneNote outlook powerpoint.

Experience

7-10 Years

Level

Executive

Education

BS

Description :

1. Ensure exceptional order management, processing and proactive support in the most effective, and cost-efficient manner serves as a primary source of communication among lower-level.
2. Managed order management, such as sales order processes, pricing, pick releases etc.
3. Handled item creation and item set up in Oracle r12 system, the creation of product BOM and routing, cost and pricing etc. For replication and packaging services.
4. Managed work order process including production scheduling, customer-provided content data and disc label, artwork approval process, and FG inventory control.
5. Maintained coordination and communications with manufacturing departments to ensure the quality of product and product ship dates.
6. Worked closely with customers to streamline communication and the most efficient and cost-effective methods to meet their needs and deadlines, assess customer needs and provide best.
7. Worked closely with senior management to establish a credit limit for new customers, review credit.
8. Worked closely with it to simplify processes and to ensure the accuracy of system entries for better efficiency and quality, establish new procedures for the department.

Experience

7-10 Years

Level

Executive

Education

Certification

Description :

1. Provide excellent customer service and support for high volume inbound/outbound calls and reply through e-mail that negates return callbacks.
2. Develop strong rapport with inter-departments and technicians that facilitate open communications for quick resolve on customer issues.
3. Ensure knowledge of current system updates and provide professional administration of all company policies and procedures.
4. Working with several account managers covering the Potomac regional to include 4 states (Washington DC, VA, MD, NJ), support account managers in opening new accounts and upgrading existing service.
5. Maintaining quality control/satisfaction records, constantly seeking new ways to improve customer service.
6. Research issues for carriers, disconnect in errors, billing for circuits that do not belong to them, busy CFAS.
7. Processing meet point orders and exchanged with the other LECs (local exchange carrier service). Additionally processing orders for these low to high bandwidth services.
8. Working on special report orders and minimal process rolls die and creating orders manually.

Experience

10+ Years

Level

Management

Education

BA

Description :

1. Receive machine information from customers, dealers, and salesperson.
2. Plan and coordinate all aspects of technicians traveling, including but not limited to: travel, reservations, preparation of service packages, and designing a day-by-day itinerary.
3. Handling eventual inconveniences and report them to the CCS manager or team leader in context.
4. Collaborate efficiently with the sales, parts, and logistics departments.
5. Improving customer service quality results by studying, evaluating, and re-designing processes, establishing and communicating service metrics, monitoring and analyzing.
6. Creating a workflow of collaboration among co-workers to allow growth of service in response to increased service demand in the last three quarters.
7. Supported sales/distribution to OEMs through order processing, inside sales, developing quotes, managing customer accounts, and problem resolution.

Experience

2-5 Years

Level

Junior

Education

BM

Description :

1. Administrative duties assisting the National Sales Manager with general reports, budgets, all travel arrangements, scheduling sales meetings and managing in multiple stores, luxury displays.
2. Management of customer accounts with regards to problem-solving and accounting issues.
3. Knowledgeable in manufacturers representatives, warehouse structure, and shipping of luxury division products.
4. Accuracy verification and organization of all manufacturing orders daily.
5. Office equipment maintenance including; printers, computers, fax machines and Pitney Bowes postal machines.
6. Created protocol that streamlined customer-owned materials processing, reducing costs and errors.

Experience

7-10 Years

Level

Executive

Education

BBA

Description :

1. Managed daily status of service projects from beginning to completion for invoicing, assisted in department dispatching of service technicians.
2. Created report to monitor input of purchase orders in people soft system improving processing time on service jobs by 50%.
3. Created a report to maintain labor hours for input on twenty-five service technicians resulting in a quick turnaround on the payroll.
4. Processed reports to review billing backlog, monitor status of jobs to bring to closure for month end creating a higher revenue for the budget by 70%.
5. Created report to monitor inspections to be processed on monthly basis reducing customer calls for service found on inspection, resulting in quick follow up with salesmen on quoted jobs.
6. Created a manual on internal cross-training for input of purchase orders to batch on service call jobs in the Wennsoft system for other associates in the service department.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. In charge of managing clients income from their retirement accounts, and/or other accounts invested in the stock market.
2. Handle all account-related paperwork, as well as prepare current positions reports for financial advisor meetings.
3. Managing client accounts based on each individual’s financial goals and specific planning outline, making room for trades when necessary.
4. Working closely with other asset management companies regarding accounts held by our clients at these branches.
5. Answering calls from, and sometimes make calls to, clients regarding their Roth, 401(k), 403(b), UTMA/UGMA, trust, individual, and joint accounts.
6. Create lasting, genuine relationships with clients, future clients, business partners, and other asset management companies in order to gain and maximize knowledge of the business.
7. Perform operational and administrative activities for the assigned regional sales manager.

Experience

2-5 Years

Level

Junior

Education

AA