Guest Services Coordinator Resume Samples

Description :

1. Provide a welcome reception for all members and guests.
2. Coordinate reception of guests arriving at the wax desk for their services and treatments, and handling charges or payments.
3. Provide information about all waxing packages, services and facilities to all guests and members.
4. Schedule guest appointments both by phone and in person according to procedures.
5. Oversee the appointment book schedule at all times, seeing that guests arrive on time, are paired up with their appropriate therapists, etc., and have all information necessary to have an enjoyable treatment/consultation experience.
6. Responsible for completing proper opening and closing procedures for the Waxing Center Updated daily, weekly, monthly, memberships, packages, product sells using Excel spreadsheet.
7. Assist in the contribution of facility cleanliness, ensuring that standards are being met on a consistent basis Business Marketing.

Experience

7-10 Years

Level

Management

Education

Business Administrative

Description :

1. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
   
2. Create, maintain, and enter information into databases.
3. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
4. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
5. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
6. Complete forms in accordance with company procedures.
7. Make copies of correspondence or other printed material.

Experience

5-7 Years

Level

Executive

Education

GED

Description :

1. Supervise all shuttle runs, bellhops, and guest services within the hotel.
2. Established a reputation for outstanding customer service.
3. Advise guests on transportation services including taxi arrangements and tourist attractions.
4. Dispatch drivers to and from the airport (up to 35 dispatches daily).
5. Handle all park and fly guests, direct them on how to use our park and fly services via telecommunication and the internet.
6. Manage the credit card transactions and all receipts from a park and fly and parking events.
7. Responsible for managing employees, delegating specific employees to park, and making sure procedures and safety measures are being upheld.
8. Acquired the ability to effectively present information in one-on-one and small group situations to guests, clients, and other employees of the organization.

Experience

5-7 Years

Level

Executive

Education

BS In Health

Description :

1. Work directly with Board of Directors, Senior Officers, and various corporate leadership to accommodate each guest and their needs during their visit.
2. Managed purchasing, budgeting, expenses, inventory, and established a written manual for the department.
3. Responsible for all personnel in regards to employee relations, scheduling, paid time off, counseling and other personnel issues.
4. Developed and implemented all policies and procedures for the department.
5. Conduct motivational presentations to inspire others, contribute to their employer's bottom line and increase their quality of life.
6. Routinely plan, organize, teach and lead team meetings and group seminars.
7. Trained professionals on a regular basis - utilizing technical study, lectures, practical instruction, and group interaction.

Experience

7-10 Years

Level

Management

Education

Leadership Training

Description :

1. Oversees the onsite team of 20 and actively manages four Valets per shift.
2. Responsible for assigning resources, building shift schedules, and forecasting resourcing needs to meet client needs.
3. Reconciles daily revenue and completes account management reports.
4. Recognizes where the team and individuals need to improve and provides training and coaching.
5. Utilizes standard operating procedures and ensures the team is compliant with client policies.
6. Serves as the Account Manager's backfill and performs managerial duties as needed.
7. Sustains and builds new client relationships to business.

Experience

2-5 Years

Level

Junior

Education

Communication Arts

Description :

1. Review and disseminate patient satisfaction survey results and to follow up with patients as appropriate.
2. Manage patient/family complaints and to provide service recovery as, with the goal to continually make improvements.
3. To maintain appropriate documentation related to patient complaints and follow up actions.
4. Identify and communicate risk issues as they relate to complaints and other observations.
5. Assist in the development, implementation and compliance of policies and procedures related to patient rights and responsibilities.
6. Communicate and interpret patient rights and responsibilities for patients, families and staff.
7. Provide for interpreter service for foreign language speaking and deaf and hard of hearing patients.

Experience

2-5 Years

Level

Junior

Education

Certificate In HRM

Description :

1. Responsible for greeting and establishing rapport with our guests, current and prospective residents.
2. Made and confirmed reservations via phone, internet, and in person.
3. Checked guests in and out for their reservations, while also performing general administrative duties.
4. Assisted with planning and coordinating guest and resident relation events and activities.
5. Prepared and distributed resort communications.
6. Collected and posted security deposits, rent, and funds for other services.
7. Completed and maintained records, reports, and files.

Experience

2-5 Years

Level

Junior

Education

Bachelor Of Science

Description :

1. Supervised all shuttle runs, bell hops and guest services within the hotel.
2. Supervised, trained and mentored five staff per shift.
3. Advised guests on transportation services including taxi arrangements and tourist attractions.
4. Dispatched drivers to and from the airport (up to 35 dispatches daily).
5. Managed the credit card transactions and all receipts from park and fly and parking events.
6. Achieved 10% monthly savings through efficient staff scheduling.
7. Organized guest and air crew arrival times on spreadsheets to improve productivity.

Experience

7-10 Years

Level

Management

Education

Exercise Science

Description :

1. Answer inbound phone calls to either assist clients or set appointments for services.
2. Assist clients with making product selections, based on their needs.
3. Maintain cleanliness of the salon and spa.
4. Opening/closing daily, which requires balancing cash registers & making bank deposits.
5. Recording all salon inventory and updating it weekly.
6. Attending to any needs the clientele may have.
7. Maintaining knowledge of current sales, promotions, and policies of the salon.
8. Making the daily confirmation calls for next day appointments.

Experience

5-7 Years

Level

Executive

Education

Cosmetology

Description :

1. Organize files, develop spreadsheets, fax reports, and scan documents.
2. Manage the private bookings and events calendar.
3. Help produce materials for quarterly board meeting.
4. Organize group tours for senior-living homes, schools, and churches.
5. Community outreach for the ENIRO program which provides free admission to individuals of low income and special needs.
6. Responsible for the recruiting, training and supervision of volunteers.
7. Assist the Operations Director and Executive Director as needed.

Experience

7-10 Years

Level

Management

Education

Bachelor Of Science

Description :

1. Managed office operations to ensure efficiency and productivity.
2. Ordered and distributed office supplies while adhering to a fixed office budget.
3. Organized and accurately maintained the client appointment schedule.
4. Provided strong support to our Lead Sales Consultant and Medical Staff.
5. Investigated and resolved customer inquiries and/or concerns in a timely and empathetic manner.
6. Processed payments for services and products.
7. Contacted customers with a delinquent payment.

Experience

2-5 Years

Level

Executive

Education

Diploma