Guest Services Coordinator Resume Samples

Every hospitality and service sector needs this job position, as the Guest Services Coordinator plays the most crucial part of coordinating all activities pertaining to guest’s stay and services. Working mostly in hotels, motels, resorts, airports, spas and event management organizations, these professionals carry out all those duties that are listed on the Guest Services Coordinator Resumewelcoming guests on arrival, making available services that are requested by the guests, making travel arrangements, ticket booking, food, gymnasium, spa, parlour and entertainment services; liaising with customers, maintaining correspondence and maintaining a detailed record of every dealings.

Summary of skills that will get highlighted are – friendly and pleasing personality, excellent customer service skills, telephone and coordinating skills, eloquent communication skills, tracking abilities, superb networking skills, and an excellent knowledge of hospitality and services industries. A bachelor’s degree in hospitality management is the most common qualification seen on resumes.

 

Guest Services Coordinator Resume example

Guest Services Coordinator Resume

Summary : Seeking an Guest Services Coordinator position to utilize education experience, also expanding gained customer service and clerical skills providing an opportunity for growth within the organization.

Skills : Correspondence Handling, Microsoft Windows, Apple Mac, Inventory Management, Multi-Line Phone System, Office Equipment, Email, Database Management, Typing 45, Microsoft Office, Word, Excel, Powerpoint, Outlook, Publisher.

Description :

    1. Provide a welcome reception for all members and guests.
    2. Coordinate reception of guests arriving at the wax desk for their services and treatments, and handling charges or payments.
    3. Provide information about all waxing packages, services and facilities to all guests and members.
    4. Schedule guest appointments both by phone and in person according to procedures.
    5. Oversee the appointment book schedule at all times, seeing that guests arrive on time, are paired up with their appropriate therapists, etc., and have all information necessary to have an enjoyable treatment/consultation experience.
    6. Responsible for completing proper opening and closing procedures for the Waxing Center Updated daily, weekly, monthly, memberships, packages, product sells using Excel spreadsheet.
    7. Assist in the contribution of facility cleanliness, ensuring that standards are being met on a consistent basis Business Marketing.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business Administrative


Sr. Guest services Coordinator Resume

Headline : Handles tasks with accuracy and efficiency. An eager learner easy to train, willing to give all towards bettering the company and the people.

Skills : Microsoft Office, OPERA, PMS/Marsha, Micros.

Description :

    1. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
    2. Create, maintain, and enter information into databases.
    3. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
    4. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
    5. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
    6. Complete forms in accordance with company procedures.
    7. Make copies of correspondence or other printed material.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
GED


Jr. Guest Services Coordinator Resume

Headline : Experienced professional with expertise in planning, project management, customer service, staff development and operations. Strong supervisory, organizational, analytical, problem solving, communication and relationship management skills. Exceptional work ethic.

Skills : Guest Services, Microsoft Office, Adobe Photoshop, Adobe Illustrator.

Description :

    1. Supervise all shuttle runs, bellhops, and guest services within the hotel.
    2. Established a reputation for outstanding customer service.
    3. Advise guests on transportation services including taxi arrangements and tourist attractions.
    4. Dispatch drivers to and from the airport (up to 35 dispatches daily).
    5. Handle all park and fly guests, direct them on how to use our park and fly services via telecommunication and the internet.
    6. Manage the credit card transactions and all receipts from a park and fly and parking events.
    7. Responsible for managing employees, delegating specific employees to park, and making sure procedures and safety measures are being upheld.
    8. Acquired the ability to effectively present information in one-on-one and small group situations to guests, clients, and other employees of the organization.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS In Health

Guest Services Coordinator III Resume

Summary : An extensive background in customer service and am a quick learner with a strong desire to use and expand current skill set. Some of the courses that have helped prepare for this industry include accounting, excel, operations management, and human resources marketing and global communications.

Skills : Bookkeeping, Executive Assistant.

Description :

    1. Work directly with Board of Directors, Senior Officers, and various corporate leadership to accommodate each guest and their needs during their visit.
    2. Managed purchasing, budgeting, expenses, inventory, and established a written manual for the department.
    3. Responsible for all personnel in regards to employee relations, scheduling, paid time off, counseling and other personnel issues.
    4. Developed and implemented all policies and procedures for the department.
    5. Conduct motivational presentations to inspire others, contribute to their employer's bottom line and increase their quality of life.
    6. Routinely plan, organize, teach and lead team meetings and group seminars.
    7. Trained professionals on a regular basis - utilizing technical study, lectures, practical instruction, and group interaction.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Leadership Training

Guest Services Coordinator II Resume

Objective : Versatile, results-oriented hospitality services professional with 3+ years of experience and proven track record of using interpersonal skills to establish and maintain rapport with clients and staff.

Skills : Microsoft Office, Excel, Typing, Customer Service, Sales, Social Media Marketing, Social Media Management.

Description :

    1. Oversees the onsite team of 20 and actively manages four Valets per shift.
    2. Responsible for assigning resources, building shift schedules, and forecasting resourcing needs to meet client needs.
    3. Reconciles daily revenue and completes account management reports.
    4. Recognizes where the team and individuals need to improve and provides training and coaching.
    5. Utilizes standard operating procedures and ensures the team is compliant with client policies.
    6. Serves as the Account Manager's backfill and performs managerial duties as needed.
    7. Sustains and builds new client relationships to business.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Communication Arts

Guest Services Coordinator I Resume

Objective : Explaining all necessary information to the guest and how to contact us with emergency situations or when they have a need. Complete necessary reporting relative to these tasks.

Skills : Acrobat, Photoshop, Printers, Indesign, Microsoft Office, Sales, Mac OS X, Windows.

Description :

    1. Review and disseminate patient satisfaction survey results and to follow up with patients as appropriate.
    2. Manage patient/family complaints and to provide service recovery as, with the goal to continually make improvements.
    3. To maintain appropriate documentation related to patient complaints and follow up actions.
    4. Identify and communicate risk issues as they relate to complaints and other observations.
    5. Assist in the development, implementation and compliance of policies and procedures related to patient rights and responsibilities.
    6. Communicate and interpret patient rights and responsibilities for patients, families and staff.
    7. Provide for interpreter service for foreign language speaking and deaf and hard of hearing patients.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Certificate In HRM

Guest Services Coordinator/Executive Resume

Objective : Find full-time employment with an organization where skills and experience will be an asset to the team while furthering knowledge and abilities in the process.

Skills : Marketing, Sales, Office Management, Training, Typing, Team Building, Customer Service, Inventory Management, Kronos, LMS.

Description :

    1. Responsible for greeting and establishing rapport with our guests, current and prospective residents.
    2. Made and confirmed reservations via phone, internet, and in person.
    3. Checked guests in and out for their reservations, while also performing general administrative duties.
    4. Assisted with planning and coordinating guest and resident relation events and activities.
    5. Prepared and distributed resort communications.
    6. Collected and posted security deposits, rent, and funds for other services.
    7. Completed and maintained records, reports, and files.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Science

Guest Services Coordinator/Specialist Resume

Summary : Seeking full time position in business, IT and the tech feild. As well as a career in marketing, business management, and data entry. Want to learn as much as possible about different kinds of software and tech.

Skills : Microsoft Office, POS.

Description :

    1. Supervised all shuttle runs, bell hops and guest services within the hotel.
    2. Supervised, trained and mentored five staff per shift.
    3. Advised guests on transportation services including taxi arrangements and tourist attractions.
    4. Dispatched drivers to and from the airport (up to 35 dispatches daily).
    5. Managed the credit card transactions and all receipts from park and fly and parking events.
    6. Achieved 10% monthly savings through efficient staff scheduling.
    7. Organized guest and air crew arrival times on spreadsheets to improve productivity.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Exercise Science

Guest Services Coordinator/Manager Resume

Headline : To continue career in an analytical role, in which can utilize attention to detail and problem solving abilities, to continually seek answers to difficult questions.

Skills : Professional Merman.

Description :

    1. Answer inbound phone calls to either assist clients or set appointments for services.
    2. Assist clients with making product selections, based on their needs.
    3. Maintain cleanliness of the salon and spa.
    4. Opening/closing daily, which requires balancing cash registers & making bank deposits.
    5. Recording all salon inventory and updating it weekly.
    6. Attending to any needs the clientele may have.
    7. Maintaining knowledge of current sales, promotions, and policies of the salon.
    8. Making the daily confirmation calls for next day appointments.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Cosmetology

Guest Services Coordinator/Representative Resume

Summary : To obtain a position that will allow to utilize background and skills to further provide value to your organization.

Skills : Office Equipment, Email, Database Management, Typing 45, Microsoft Office, Word, Excel, Powerpoint, Outlook, Publisher.

Description :

    1. Organize files, develop spreadsheets, fax reports, and scan documents.
    2. Manage the private bookings and events calendar.
    3. Help produce materials for quarterly board meeting.
    4. Organize group tours for senior-living homes, schools, and churches.
    5. Community outreach for the ENIRO program which provides free admission to individuals of low income and special needs.
    6. Responsible for the recruiting, training and supervision of volunteers.
    7. Assist the Operations Director and Executive Director as needed.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor Of Science

Guest Services Coordinator Resume

Objective : To provide our customer with a positive experience. Personable and professional under pressure. Fast-paced environment and enjoy accomplishing company goals.

Skills : Can type 40 WPM.

Description :

    1. Managed office operations to ensure efficiency and productivity.
    2. Ordered and distributed office supplies while adhering to a fixed office budget.
    3. Organized and accurately maintained the client appointment schedule.
    4. Provided strong support to our Lead Sales Consultant and Medical Staff.
    5. Investigated and resolved customer inquiries and/or concerns in a timely and empathetic manner.
    6. Processed payments for services and products.
    7. Contacted customers with a delinquent payment.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma