Guest Services Associate Resume Samples

A Guest Services Associate will work for the hospitality industry and take responsibility for serving guests. The job description includes undertaking all duties right from checking in of guests till checking out process. The major duties represented on a professional Guest Services Associate Resume are – greeting and checking in customers, providing keys to the guest on arrival, interacting with customers and understanding their taste and preferences; accommodating special requests of guests, handling cash and credit card payments, distributing messages to guests; and addressing guest’s complaints.

Summary of skills indicated on resumes includes – experience in serving guests, relationship building skills, knowledge of business process relating to hotel industry; strong focus to customer service skills, attention to details, skilled in bookkeeping and cash handling; and proficiency with reservation software and MS Office suite. To obtain this role an associate’s degree in hospitality area would be useful.

Guest Services Associate And Key Manager Resume

Summary : Currently possess a bachelor's degree. Gained valuable skills in the computer sciences including understanding C++ computer language and mastering Microsoft Office Suite. Able to practice the importance of meeting important deadlines and becoming a responsible worker.

Skills : Customer Service, Microsoft Office, Hospitality, Management Skills, Management Experience.

Description :

    1. Responsible for opening and closing concierge desk.
    2. Responsible for front desk in the absence of higher management.
    3. Provide customer service to guests with various needs and inquiries.
    4. Direct incoming calls utilizing a multi-line phone system.
    5. Interpreting and assisting Spanish-speaking clients in person and over the phone.
    6. Coordinated day-to-day office functions, including copying and filing, receipt and preparation of mail, maintenance of office supply inventories, and assisting with bi-weekly payroll corrections.
    7. Assist the Management Office with daily reconciliations to achieve compatibility with sales.
    8. Sales of attractions tickets to multiple venues, cities, and state locations.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma


Guest Services Associate/Auditor Resume

Headline : Seeking a customer service position with a quality company where prior experience will be an asset.

Skills : Computer and internet literate, Microsoft Office products, Web Maintenance.

Description :

    1. Responsibilities: Assist guests with travel plans.
    2. Give detailed information on local tourist destinations such as ticket prices for the Biltmore.
    3. Check guests in and out in a timely manner.
    4. Available at all times to deal with guest complaints/problems.
    5. Comply with safety and security standards.
    6. Well versed in the local amenities, room types, rates and hotel services.
    7. Maintain professionalism during uncommon stressors.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma


Guest Services Associate And Key holder Resume

Objective : Highly qualified Guest Services Associate with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects.

Skills : Microsoft Office, Microsoft Office, Microsoft Office,.

Description :

    1. Monitor all check in of guests and administer all complaints and requests and ensure effective resolution of same.
    2. Manage all special requests and monitor all guest special requests and provide wake up calls to all guests.
    3. Greet all customers on phone pleasantly and transfer call to appropriate department as required according to company standards.
    4. Administer all reservations for guests and forecasts requirements and handle various cancellation requests of guests.
    5. Manage all communication with shift employees and maintain a log book to maximize profit for facility.
    6. Perform all check in procedures for guests on an everyday basis with help of both computerized and manual methods and ensure guest satisfaction.
    7. Monitor all cash transactions for front desk employees according to bank agreement policies.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Culinary Arts

Guest Services Associate II Resume

Objective : Experienced customer service professional seeking to become a long-term member of a team. Areas of expertise include inventory management, employee training and development, cash management.

Skills : Phone Skills. Professional E-mail Correspondence Skills. Computer Proficiency.

Description :

    1. Provided information, directions, and keys to guests upon check-in.
    2. Organized information to create packages for future guests.
    3. Kept detailed notes on scheduled events and appointments in order to ensure the office, properties, and guests were prepared in advance.
    4. This included maintenance, severe weather, emergency issues, property photography, etc.
    5. Learned to work with software to check guests in and out, and record notes about their stay for quality control.
    6. Received complaints from guests and organized or carried out solutions to ensure satisfaction.
    7. Directed all incoming calls to appropriate departments as well as taking all calls directed to guest services.
    8. Submitted and processed work orders to ensure no maintenance or housekeeping issues were neglected.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
AA

Sr.Guest Services Associate Resume

Summary : To obtain an entry level programming or cyber security internship/employment opportunity in the Computer Science field.

Skills : Microsoft Office, Adobe Photoshop and Bridge.

Description :

    1. Providing excellent service in order to maintain positive customer experience.
    2. Assisting guests with their luggage upon checking in or checking out of the hotel.
    3. Creating a friendly environment for hotel guests.
    4. Answering any questions patrons may have had during their stay.
    5. Utilizing problem solving skills to help managers resolve issues with customers in a professional manner.
    6. Created list of local restaurants and attractions using Microsoft Word.
    7. Recognized by management for remarkable service based on Medallia reviews filled out by guests.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
B.S

Guest Services Associate Resume

Headline : A polished, persuasive business professional with Customer Service and Supervisory experience with exceptional speaking and communication skills Identifies opportunities for cost cutting initiatives Personable and results-oriented.

Skills : Customer Service, Time Management, Money Management, Communication Skills, Computer Skills.

Description :

    1. Directed incoming telephone calls to the appropriate department or personnel as well as answering general client inquiries.
    2. Input work order requests into Web TMA for maintenance, technology, and custodial requests.
    3. Located, sent, and received shipments and mail for clients.
    4. Created a macro in Microsoft Excel to help in processing reports used by the front desk.
    5. Created and updated dozens of procedures to assist in the training of new employees and training of other employees.
    6. Worked with one other coworker to create materials for a new department and train four new employees for this area.
    7. Created mail merges to distribute transportation information to clients.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Guest Services Associate/Auditor Resume

Summary : Proficient in Microsoft Office components 10 years of adaptable computer skills Experience with Point of Sales System Recent Customer Service Experience with Plan-o-grams.

Skills : Creative Writing, Editing, Customer Service Skills, Call Center Experience.

Description :

    1. Work with directly with customers, putting their satisfaction first.
    2. Support gift shop manager in restocking items and preparing attractive displays.
    3. Quickly and effectively solve customer challenges.
    4. Maintain various departments including ticket sales, theater production, and gift shop at once.
    5. Planning and coordinating event activities Handle customer account payments and transaction in a friendly manner using Point Of Sales system.
    6. Supervise 2-3 volunteers per department Presented small reptiles such as alligator or turtle.
    7. Lead educational classes, tours, and children's activities.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Social Science

Guest Services Associate/Executive Resume

Summary : Hard working undergraduate with proven leadership and organizational skills seeking to apply abilities to an administrative role within an organization.

Skills : Grooming, Boarding.

Description :

    1. Performed duties of guest service representative and night audit.
    2. Handled reservations, guest check in and check out, credit card and cash transactions, guest issues, complaints, and all night audit functions.
    3. Responsible for bookkeeping duties, including maintaining a cash drawer, preparing bank deposits and posting charges for items that guests may order or use during their stay.
    4. Upon checkout reviewing guest bill to ensure accuracy and quality.
    5. As needed communicated and coordinated with property operations/Engineering staff to ensure efficient maintenance and repair of items related to guest rooms and public areas were repaired and scheduled for service.
    6. Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
    7. Cross trained and enthusiastically provided back up for other customer service representatives as needed.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Health Advocate

Guest Services Associate II Resume

Headline : Customer Service professional with an expertise in problem solving and building customer rapport. Innovative, resourceful and creative.

Skills : Microsoft Office, Customer Service, Organizational Skills.

Description :

    1. Promoted Museum Memberships and worked to close sales.
    2. Helped the branch exceed Membership sales goals for the year.
    3. Trained and mentored staff, volunteers, and interns.
    4. Provided conflict resolution for guests and staff.
    5. General event support including planning and execution of events.
    6. Assisted guests to ensure all of their needs were met.
    7. Engaged and educated children at each exhibit.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
Pharmacy

Guest Services Associate And Key Manager Resume

Headline : To obtain meaningful employment at a non-profit agency that allows to utilize interpersonal, organizational, and teamwork skills.

Skills : Microsoft Office, Technology, Customer Service Skills.

Description :

    1. Performed opening and closing store duties including counting the register, completing company forms with the register amount, daily sales records, and overall store information for the day (guest count, sales count, product count, etc.) location cleaning, review of waxer rooms, and locking/unlocking of location.
    2. Handled the reservation book (creating and confirming reservations) over the phone and in person.
    3. Welcomed new guests and educating them on the company's procedures, policies, services, products, and promotional packages using company scripts.
    4. Worked with waxers to ensure their satisfaction with their daily book.
    5. Handled all register procedures, including handling waxer tips.
    6. Reviewed guest company histories in order to be able to educate each individual guest on which products and/or packages would be most suitable to their needs.
    7. Worked with other sales staff in order to achieve monthly store sales goals.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Jr.Guest Services Associate Resume

Objective : A dedicated, trusted, and motivated individual ready to obtain a position to demonstrate ability to handle challenging tasks.

Skills : Microsoft Office, Hospitality, Customer Service, Administrative.

Description :

    1. Greeted guests upon arrival, and answered phones.
    2. Effectively administered check-in/check-out operations.
    3. Responded quickly to requests from guests to ensure the upmost in guest satisfaction.
    4. Processed knowledge of reservation and billing systems, and maintained inventory and room availability.
    5. Displayed knowledge of hotel products, rates, and special programs, and emergency procedures.
    6. Handled departmental Accounting of monies, receipts, guest accounts, and other forms of credit.
    7. Completed Cashier's report, prepared deposits, and counted Cashier bank.
    8. Logged/maintained security of equipment, keys lost and found, and supplies issued each day.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Medical

Guest Services Associate Resume

Headline : Seeking a customer service position with a quality company where prior experience will be an asset.

Skills : Computer maintenance, math skills.

Description :

    1. Assist guests with travel plans.
    2. Give detailed information on local tourist destinations such as ticket prices for the Biltmore.
    3. Check guests in and out in a timely manner.
    4. Available at all times to deal with guest complaints/problems.
    5. Comply with safety and security standards.
    6. Well versed in the local amenities, room types, rates, and hotel services.
    7. Maintain professionalism during uncommon stressors.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma