Guest Service Agent Resume Samples

Description :

1. Managed executive calendar and coordinated weekly project team meetings.
2. Completed all store merchandising and floor layouts managed office supplies, vendors, organization and upkeep.
3. Answered and managed incoming and outgoing calls while recording accurate messages.
4. Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
5. Greeted customers entering the store to ascertain what each customer wanted or needed.
6. Described product to customers and accurately explained details and care of merchandise.
7. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
8. Answered product questions with up-to-date knowledge of sales and store promotions.
9. Effectively communicated with and supported sales, marketing, and administrative teams on a daily basis.
10. Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.

Experience

2-5 Years

Level

Junior

Education

MA

Description :

1. Represents the hotel to the guest throughout all stages of the guest's stay.
2. Determinates a guest's reservation status and identifies how long the guest will stay.
3. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.
4. Verifies the guest's method of payment and follows established credit-checking procedures.
5. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.
6. Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
7. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
8. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
9. Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.

Experience

2-5 Years

Level

Junior

Education

Vocational

Description :

1. Under immediate supervision assisting our guests efficiently, courteously and professionally in all front desk related functions to maintain a high standard of service and hospitality at all times.
2. Giving attention to detail and to handle multiple tasks simultaneously and efficiently.
3. Handling money, making the change and utilizing office machines in normal day-to-day activities.
4. Providing business services for guests, such as sending or receiving faxes or shipping packages.
5. Providing information about local features, such as shopping, dining, nightlife, or recreational destinations.
6. Upon checkout, agents calculate the guest's final bill and collect payments.
7. Deal with irate guests and find ways to resolve issues to the guest's satisfaction.
8. Providing guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes, and packages are delivered in a timely manner.

Experience

10+ Years

Level

Senior

Education

BS

Description :

1. Shift closing of all front office staff, and complete an audit summary for each shift.
2. Providing accurate and timely reports.
3. Handling all cash transactions post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting and profit centers.
4. Completing and transmitting daily management and accounting reports and supporting documents.
5. Completing all guest service representative functions as required; assist in booking room reservations; assist in answering hotel phone calls and notifying guests of message.
6. Organizing, confirming, processing, and conducting all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
7. Printing contingency lists to have a record of all guests in case of emergency.
8. Identifying and explaining room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
9. Ensuring that any outstanding requests or problems from the previous day receive priority and are resolved.
10. Accepting and recording wake-up call requests and deliver to the appropriate department.

Experience

7-10 Years

Level

Executive

Education

Associate

Description :

1. Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
2. Delegated in a way that encouraged the team to work together during shifts to ensure the daily operates to company standards.
3. Directed, trained and motivated team members during the shift on each of the workstations.
4. Motivated team members to exceed customer expectations with friendly service in clean surroundings.
5. Answer guest requests for assistance and coordinate with housekeeping, bell service, staff, and management to fulfill guest requirements.
6. Greet arriving guests, assign rooms, issue keys, and collect guest payment and billing information.

Experience

0-2 Years

Level

Entry Level

Education

MBA

Description :

1. Responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.
2. Greets, registers, and assigns rooms to guests.
3. Handles confidential information, including guest records, with a high degree of integrity.
4. Answers and routes call as appropriate; takes guest messages with accuracy.
5. Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.
6. Answers inquiries pertaining to hotel services, registration of guests, and travel directions.
7. Assists with sales and marketing efforts as directed by the general manager.
8. May assist in replenishing continental breakfast as needed and keeping breakfast area clean.
9. Keep records of room availability and guests' accounts, manually or using computers.
10. Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.

Experience

2-5 Years

Level

Junior

Education

BA

Description :

1. Developed a system to account for financial transactions by establishing a chart of accounts; defining bookkeeping policies and procedures.
2. Establish standard operating procedures (SOP) and internal controls policy/ procedure.
3. Maintains subsidiary accounts by verifying, allocating, and posting transactions.
4. Balances general ledger by preparing a trial balance; reconciling entries.
5. Prepares financial reports by collecting, analyzing, and summarizing account information and trends.
6. Complies with federal, state, and local legal requirements by studying requirements; enforcing adherence to requirements; filing reports; advising management on needed actions.
7. Give suggestions/recommendations for activities or restaurants in the area.
8. Transmit and receive messages, using telephones or telephone switchboards.

Experience

0-2 Years

Level

Junior

Education

Associate

Description :

1. Acknowledge hotel guest by greeting, registering and assigning rooms, issuing room keys, follow on special request and needs.
2. Transmit and receive messages, keeping records of occupied rooms and guests' accounts, creating and confirming reservations.
3. Create, modify, verify, presenting statements, establish the method of payments for the accommodation, and incidentals.
4. Contact housekeeping, maintenance or any other departments staff when guest's difficulties arise including reporting and follow-ups.
5. Perform bookkeeping activities using reports, such as balancing folios, review statements for discrepancies before nightly audits.
6. Organize and run shift reports to maintain the effectiveness of operations to inform front office leadership and other departments.
7. Be aware of issues related to guest and/or front desk to keep inform all the departments and find solutions.

Experience

2-5 Years

Level

Junior

Education

BS

Description :

1. Greet guests, assist moving cars, shuttling customers when needed, shuttling cars to and from Kona, keeping track of cars on the lot, washing cars when needed, cleaning lobby when needed, maintaining a clean and friendly environment.
2. Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
3. Provide business services for guests, such as sending or receiving faxes or shipping packages.
4. Training of new hires, and assist in other areas of the hotel as needed.
5. Consistently have a "can do" attitude to extra roles and responsibilities.
6. Makes reservations in accordance with hotel's yield management practices.
7. Arranges for services requested by the guest by working with other departments as appropriate.
8. Assist general manager, head housekeeper, and maintenance with any questions/concerns on the property.
9. Help all guests with information if needed, and providing hospitality for all guests.

Experience

5-7 Years

Level

Executive

Education

Vocational

Description :

1. Identifies prospects by reading telephone and zip code directories and other prepared listings.
2. Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
3. Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations.
4. Completes orders by recording names, addresses, and purchases; referring orders for filling.
5. Keeps equipment operational by following manufacturer's instructions and established procedures.
6. Maintains safe and clean working environment by complying with procedures, rules, and regulations.
7. Maintains operations by following policies and procedures; reporting needed changes.
8. Arrange for shuttle services and assist with all other guest transport needs.
9. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
10. Recommended top dining and entertainment options for guests in the Herndon area.

Experience

0-2 Years

Level

Entry Level

Education

BA