A User Support Technician is responsible for assisting computer users with the operation/repair of computer systems and other technological equipment. The job description entails providing technical assistance to clients by testing, installing, configuring, and upgrading computer software and hardware. A well-drafted User Support Technician Resume mentions the following core duties – talking to customers over the phone or via email to provide solutions to technical problems, performing diagnostic tests and troubleshooting to identify client’s issues, providing customers accurate information on IT products and services; educating clients on procedures for solving or preventing recurrence of a technical problem, and maintaining applications or websites for clients.
The following are the skills employers find desirable in User Support Technician candidates – an advanced understanding of network wiring and TCP-IP and the ability to use such understanding to build and maintain a functional network; good IT skills, the ability to diagnose and repair hardware and software issues; and knowledge of using relevant software. As this role is an entry-level one, the education requirement is minimal and includes only an associate’s degree in computer science.
Summary : A skilled communicator able to work with a team. From food service at 15 years old to manufacturing at 25 I have always been committed to providing customers with a great product. As a detail oriented mechanical designer & drafter I developed an eye for detail that would be a great addition to any company.
Skills : AutoDesk Inventor, Microsoft Office, Mechanical Engineering Technology.
Description :
Performed basic installation and troubleshooting of computer and associated operating systems, operating environments, application software, cable and peripheral equipment.
Troubleshoot and resolved email issues including Exchange & POP3/IMAP Assist end users with general computer operation and desktop application software questions and problems.
Maintained & monitored 24 branches & 2 remote ATM sites throughout NY, MA & CT all utilizing either DMVPN or MPLS connections via our hubs in the datacenter.
Provisioned & Maintained WANs/LANs using T1/T3 and Fast Ethernet or Gigabit Ethernet links.
Managed company's Cisco SMARTnet service contracts & any End of Life/End of support devices.
Replaced them accordingly.
Restored device configurations & IOS images using a TFTP server.
Experience
7-10 Years
Level
Management
Education
Associate In Networking Technology
User Support Technician Resume
Objective : As a User Support Technician, responsible for Installing, configuring, and maintaining operating systems, new software releases, third party software systems, upgrades and patches, Installing, configuring, and maintaining the server, storage and peripheral hardware and firmware.
Skills : Computer Repair, Windows Server Administration, Phone Support, Cable Management, Network Design, Linux Server Administration, Network Security.
Description :
Provided troubleshooting on corporate desktop and laptop infrastructure, service delivery, and training/documentation support to corporate users.
Provided AV, phone, training, administrative, printing support, and manage small to medium scope projects.
Worked to diagnose and solve problems that users have with desktop and laptop environments including operating systems, hardware, network connectivity, remote access and standard corporate applications.
Provided technical troubleshooting information to users with step-by-step instructions, when applicable.
Worked with other Technology Center staff and outside vendors to resolve problems and meet schedules.
Deployed corporate desktop, laptops and telephone systems to new user staff members; provides computing environment orientation, including network access, corporate email and network printing.
Helped coordinate office moves of corporate staff including re-provisioning of corporate computing equipment.
Experience
2-5 Years
Level
Executive
Education
Bachelors Of Science
User Support Technician Resume
Headline : Obtain a position in a User Support Technician professional position in networking, desktop support- information Technology while furthering my education and job opportunities.
Skills : Providing technical assistance, Support related.
Description :
Diagnosed and troubleshooting desktop/laptop with Windows or Mac operating systems hardware and software onsite or remotely.
Upgraded network hardware and reconfiguring existing wireless/wired network topology with appropriate settings.
Replaced damaged components on desktop and laptops.
Performed incident assessment, problem resolution and service restoration tasks requiring a working knowledge of servers, operating systems, networks, and VoIP telecommunications.
Participated in the identification, review and implementation of new IT infrastructure technology and services.
Actived Directory/DNS/DHCP Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Responded to queries either in person or over the phone.
Experience
5-7 Years
Level
Executive
Education
Associates Of Applied Science
User Support Technician Resume
Summary : Seeking a User Support Technician position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Diagnosed, troubleshoot, and resolved a wide range of software, hardware, and network issues Prioritize and escalate issues where required Install, configure and modify hardware and software to ensure optimal performance Manage inventory and track all IT related equipment Primary point-of-contact for level I and II issues reported by all users.
Monitored, responded to, and closed out all user requests submitted via email, phone, as well as walk-in Manage staff concerns effectively with a high level of customer service.
Ensured constructive resolution of all problems.
Logged all incidents into the Center's help desk system, by documenting all problems and resolutions.
Identified and tracked recurring problems, trends, and patterns requiring help desk assistance and work with the IT Director to solve the issues.
Provided support in the use of VoIP telephone, web conferencing, teleconferencing, A/V setup, scanners, copiers, and other office technologies.
Responsible for the Center's loaner equipment.
Experience
10+ Years
Level
Senior
Education
GED
User Support Technician Resume
Objective : Proactive, take-charge User Support Technician professional with hands-on experience in various areas of technology. Effective in a fast-paced environment and able to consistently prioritize tasks and meet deadlines. Excellent critical thinking and problem-solving skills.
Skills : Microsoft Office, Microsoft Windows, Visual Basic, C#, Java, HTML, CSS.
Description :
Responsible for installing computer hardware and software on the network or on other designated site servers; may input trouble tickets and status updates within the KCSOS ticket tracking system; under the supervision of the Technology Manager, may assist senior technical staff in diagnosing microcomputer malfunctions to separate operator, hardware, and software issues.
Provided individual and group on-site help in person or via telephone and electronic messaging to student/staff/clients: perform other general technology duties as assigned with student/client satisfaction in mind.
Provided support for smartphones for office users.
Installed network client software, communications software (such as FTP clients), client/server applications, and terminal emulation for HP 3000 applications.
Diagnose and resolve hardware, software, and operator issues.
Provided software support for standard software packages for both Windows and Macintosh platforms.
Arranged for pickup and drop off of equipment.
Experience
0-2 Years
Level
Entry Level
Education
MBA In Business Administration
User Support Technician Resume
Headline : User Support Technician with 4+ years Determining if upgrades or updates are appropriate and will increase the performance and/or reliability of the systems affected, Monitoring, troubleshooting, and resolving intermediate system performance issues, including system and capacity utilization.
Skills : Windows Server 2003 / 2008/ 2012, Planning Skills.
Description :
Provided desktop support for over 800 employees by phone, remote login, or in person as needed to minimize downtime.
Installed, repaired, maintained, and upgraded desktop and notebook computers.
Created and deployed Operating System images on new desktops and laptops.
Responsible for the coordination and deployment of new equipment to designated offices.
Responsible for the installation of new hardware and software onto user computers.
Routed and installed CAT 5E & 6 wiring at jacks and patch panel.
Managed VOIP telephone system through Avaya IP Office application.
Experience
5-7 Years
Level
Executive
Education
Masters In Information Systems Management
User Support Technician Resume
Objective : To obtain a User Support Technician, responsible for Determining if the issue is localized or if it affects a larger area of concern. Interpret entries in log files, Support internet, intranet, local and wide area network services and security, electronic mail, and calendaring applications, Evaluating performance metrics.
Skills : Microsoft Office, Computer Hardware, Networking, Computer Repair, User Support.
Description :
Supported Field and Corporate office staff members.
Imaged & configured Desktop & Laptop computers using SCCM images from Server.
Installed & configured Microsoft Forefront Protection.
Repaired, Ghosted, installed, and configured workstation Computers, Laptops, Macs, Local Printers, and Network Printers.
Punched down cables in the wiring closet and connect to switches.
Troubleshoot patch cables from the data port to switch.
Installed and configured Office 2007 & 2010 Suites, GDOL Applications, VPN, and Remote Software.
Experience
2-5 Years
Level
Junior
Education
Bachelor Of Science
User Support Technician Resume
Objective : To obtain a User Support Technician position within a company that offers room for growth and allows me to use my skills to make a meaningful contribution to the company's growth.
Skills : Active Directory, Networking, Computer Skills, Technical Support.
Description :
Provided desk-side IT support to Fordham university faculty & staff.
Resolved complex hardware & software issues.
Resolved minor network connectivity issues, setting up and configuring network printers and mapping network drives Added, removed, and configured end-users in active directory.
Imaged, migrated, and deployed new computer systems to end-users.
Resolved printing & email issues.
Created, managed, and closed trouble tickets in a timely manner using (Magic Ticket System).
Researched and documented issue resolutions for future use.
Experience
0-2 Years
Level
Entry Level
Education
Bachelor's In Computer Information Systems
User Support Technician Resume
Objective : As a User Support Technician, responsible for Interpreting entries in log files, Defining, configuring, and tuning system, storage, and network resources, Performing capacity planning, determining capacity usage, Evaluating performance metrics.
Skills : Microsoft Office, PHP, HTML, CSS, Active Directory/LDAP, Exchange.
Description :
Implemented and maintained 100+ node LAN utilizing TCP/IP and AppleTalk protocols over 10Base-T Ethernet.
Designed and maintained four frequently accessed file servers.
Supported grading and personnel databases for 500+ students.
Troubleshot, diagnosed and repaired hardware, application, database, and A/V systems.
Conducted regular backups and periodic restoration of critical data.
Organized and implemented distribution and inventory systems for technology used in classrooms.
Coordinated services of outside vendors and contractors as needed.
Experience
2-5 Years
Level
Executive
Education
Diploma
User Support Technician Resume
Objective : Currently focused on User Support Technicians within an enterprise environment. The objective is to obtain a role where I am able to provide network and security solutions for businesses and continue my development in supporting companies. Passion is working with people and technology, bridging the two together in order to drive efficiency while maintaining security.
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