International Customer Service Representative Resume Samples

International Customer Service Representative overall job duties include but are not limited to pricing, quoting, export control, invoicing, contract administration, order entry, resolving disputes, research technical queries, provide order updates and warranty claims. The various other tasks for these representatives are to provide general customer support via emails or phone, review client contracts, purchase orders, shipping instructions and support documentation work and act as a primary interface between the company and the international customer base, these representatives need to conduct regular quote reviews and meet the customer expectations with regards to timely shipment and resolution follow up.

Those seeking to work as an international customer service representative can be employed if they are able to speak in English and related International language, possess strong computer skills in MS Office with an ability to implement independent judgments. Most of the International Customer Service Representative Resume makes a display of Associates or a Degree in any field.

International Customer Service Representative Resume

Summary : Dedicated Customer Service Representative with experience in sales, customer service, international process motivated to maintain high customer satisfaction and contribute to company success.

Skills : Strong organizational skills, Active listening skills, Invoice processing, Seasoned in conflict resolution, Adaptive team player, Sharp problem solver, Data Entry

Description :

  • Answers customer/account requests or inquiries concerning services, products, billing, equipment, claims, and report problem areas.
  • Process and confirm orders by phone, fax, or email into the AS400 system and/or SAP. 
  • Verify that information in the computer system was up-to-date and accurate and pull timely reports to analyze order data.
  • Create processes and systems for increasing customer service satisfaction. Cross-trained and provided back-up for other customer service representatives when needed.
  • Accurately and efficiently complete necessary export documents for custom/international purposes.
  • Provide customers/ sales representatives with accurate information concerning inventory availability, order assignment, pricing, and shipping details as necessary.
  • Develop and refine strategic and operational compliance procedures and practices necessary to show reasonable, due diligence and achieve best in class customer service practices.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma

International Customer Service / Representative Resume

Summary : More than 7 years successful experience in customer service and support with recognized strengths in problem-solving and troubleshooting with solid computer skills. Synopsis of Achievements includes Awarded employee of the month by achieving a high level of customer service, Received Kudos from multiple customers for my outstanding service.

Skills : SAP, Customer Relationship Process, Electronic Data Interchange, Supply Chain Management, Export, Customs Regulations, Reporting & Analysis, Strategic Planning, Inventory Management, Cost Management, Billing Services

Description :

  • Helping customers with inquiries with their packages currently in transit or providing service to customers trying to prepare a shipment going domestically or internationally.
  • Providing inbound telephone customer support in a call center environment and determining the nature of the call or inquiry.
  • Resolve problems and maintaining an ongoing professional relationship with internal and external customers.
  • Processing international shipments; ensuring specific customer requirements are followed.
  • Processing shipments in accordance with ups cartage services inc., and US commerce department policy and regulations.
  • Following up on requests, reviewing rates as needed, tracking and routing shipments and orders, preparing reports, customer set ups, updating customer files and profiles.
  • Quickly and professionally answer inbound calls to determine call nature or inquiry to include explanation of services available, features, costs, and other related ups services.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Executive
Education
Education
Arts


International Customer Service Representative Resume

Objective : Accomplished Customer Service Professional with strong people skills and highly engaged work ethic. Self-directed, highly motivated to find a resolution to problem-solving. I have an excellent working relationship with all internal departments & external customers.

Skills : Typing, Account Management, Billing, Customer Service, Excel, Logistics, Office Management, Sales

Description :

  • Builds and maintains a strong rapport with international customers and sales team via email, fax, and phone.
  • Process purchase orders and quote requests through the company's data base; sage 300 ERP.
  • Provides information and updates to customers during the order process including but not limited to availability, projected lead times, documentation for import per governmental requirements, pricing, and shipment details.
  • Prepare invoices, both domestic and more particularized invoices for international shipments to meet governmental and ministry of health requirements.
  • Responsible for tracking and organizing of customer accounts regarding pricing, special product requirements, special shipping requirements, and any other pertinent information about the customer or account.
  • Coordinates with the shipping department to ensure all orders are shipped per customers' request and time line with completed documentation and approval for shipment.
  • Supports technical service by receiving complaints and documenting information for appropriate departments per our sop. Supports finance department when needed for collections on accounts.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Business Administration

International Customer Service Representative Resume

Summary : Top performing customer service professional with proven experience in client relations, troubleshooting, equipment support, as well as project management. A dedicated team player who facilitates the long-term prosperity of a company and continually broadens upon existing knowledge base to provide increased contributions to an organization.

Skills : Microsoft Word, Microsoft Excel, Microsoft PowerPoint

Description :

  • Review order backlogs, expedite shortages and communicate order status to customer centers. Coordinate drop and special shipments for high priority orders.
  • Liaise with procurement and logistics departments to ensure timely delivery of shipments. Maintain customer orders by processing changes, auditing holds and updating pricing.
  • Pool resources with engineering, marketing, and financing to maintain customer account and product identification materials.
  • Interact with shipping carriers and forwarders to locate and deliver missing or late shipments.
  • Sustain a working knowledge of Incoterms for logistics support and shipment documentation.
  • Research causes and solutions for customer dissatisfaction in relation to shipment shortages and overages.
  • Coordinate and communicate with external parties to ensure acquisition and delivery of shipments.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Executive
Education
Education
B.A.


International Customer Service Representative Resume

Objective : Seeking employment as Customer Service/International Manager, Coordinator or Liaison, where I can apply my Customer Service, Technical, Quality, Military, and International experience.

Skills : Customer Service, Automotive and Truck Industry, International Business.

Description :

  • Member of the aftermarket team - achieved monthly sales record of over 22 million.
  • Provided support to McNeil's truck & manufacturing for international customers.
  • Sap and e-commerce platforms as well as ms office programs used in daily order management.
    Processed orders, provided quotes, managed sales orders and monitor shipping.
  • Opened new accounts, issued credits, processed credit cards and accepted payments.
  • Responsible for assisting international customers with sales orders & service support.
  • Coordinate sales activities; make outbound calls to support the department.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Automotive Mgmt

International Customer Service Representative Resume

Summary : I'm looking for a challenging position with a company that is dedicated to customer service and employee needs. Also looking for career challenges and advancements in a fast paced environment.

Skills : International Customer Service Specialist, Order Management & Sales Support

Description :

  • Order entry- processing orders using our BPCS/ERP software, while ensuring order entry accuracy. Also, verifying orders while paying attention to details with any special international markings for shipments and other added notes to orders.
  • Effectively communicate with our shipping department to minimize or eliminate any delays with exports.
  • Work with material planners to provide effective communication with my distributors regarding any status changes with their orders.
  • Issue credits and debits for any problems which require a financial correction; shipping, incorrect pricing.
  • Work with our application engineers to ensure timely entry of return authorizations for my customers.
  • An active member of the export compliance team ensuring export compliance regulations is being followed and maintained.
  • Conduct visual compliance checks on all customers to ensure due diligence checks are completed prior to export.
Years of Experience
Experience
10+ Years
Experience Level
Level
Management
Education
Education
Public Relations

International Customer Service Representative II Resume

Objective : To obtain a position with a company that compensates for hard work, self motivation, and the desire to learn new skills but will also utilize years of experience in Customer Service, Claims, Data Entry, and Administration.

Skills : Leadership Development, Training, Communications, International Business, Customer Service, Team Building, Time Management, SAP, Public Speaking, Teamwork, Conflict Resolution, Creativity, Excel

Description :

  • Accountable for receiving customer PO's all aspects of order fulfillment for international customers.
  • Resolves various customer issues or complaints related to orders, shipments and receipt of products.
  • Proactively built and maintain ongoing relationships with key customers and interface with sales staff on the supply chain, logistics, plant, and warehousing issues.
  • Generated and investigated daily reports- (i. E. Billing, returns, late orders, back orders, deliveries, test reports, sales contracts, package declarations, material certificates).
  • Releasing orders in the system creating eta dates that are relayed to customers at the end of each day.
  • Providing customer support for service complaints; answering questions regarding service and products. Assisting customers with product selections that will suit their business needs.
  • In the absence of the primary CSR's handling all emergencies and complaints.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Business

International Customer Service Representative (Bilingual) Resume

Summary : Multi-lingual professional offering more than ten years of customer service experience, working in retail, four years as a marketing professional and three years in technical support roles. Worked with a wide range of professionals representing all age groups, nationalities, and cultures.

Skills : Microsoft Office, Typing, Phones, Communications, Sales, Salesforce, Customer Service, Technical Support

Description :

  • Provided service to incoming calls from external customers, including insurance agents and customers, posting payments, researching status and provide account analysis.
  • Process incoming correspondence for financial documentation both on paper and electronically and provide support for insurance agents.
  • Respond to telephone inquiries from insurance agents, insurance companies and insured customers regarding premium finance accounts. Properly document call conversation on each specific account.
  • Appropriately route requests to management for research and resolution of account transaction issues.
  • Negotiate late fee waiver requests and waive late fees within authorization threshold of $1,500.00.
  • Forward hold/promise requests to management to prevent imminent cancellation of policies by analyzing insured payment history and agency production.
  • Process electronic inquiries received through customer service emails, update info emails & web queues as assigned by manager.
Years of Experience
Experience
10+ Years
Experience Level
Level
Consultant
Education
Education
B.S

International Customer Service Representative Resume

Headline : Key position in Logistics, Global Sourcing or Import/Export supply chain where my specific strengths in process improvement, operational analysis, decision-making and "hands-on" management will compliantly increase the company's international trade levels and profits.

Skills : All MS Office Programs, SAP Order Entry And Logistics

Description :

  • Export order fulfillment and ocean freight shipping responsibilities for all global clients of hazardous materials used in water treatment processes (recreational, industrial).
  • Knowledge of regulatory compliance for shipping hazardous chemicals overseas including product labeling and packaging.
  • Bi-lingual (Spanish) verbal and written communication skills used daily.
  • Knowledge and ownership of international order process from start to finish: working with sales and customer to obtain order and understand special delivery requirements.
  • Experience with border crossing documentation that includes cafta & nafta certificates, export control classifications (eccn), toxic substance control act (tsca).
  • Knowledge of inco terms (freight terms) and letter of credit as it relates to international order shipping.
  • Maintain all documentation for the business units served by complying with processes, procedures, and instructions for all activities in which this role participates (quality complaints, returns, and damages).
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associates of Arts

International Customer Service Representative Resume

Objective : 5 years of experience providing support throughout various industries with expertise in order processing, customer management, billing, and diversified accounts in a global setting. Built an Outstanding reputation for maintaining customer service standards with excellent customer feedback.

Skills : SAP - Logistics, MS Office, Fox Pro, AS400, General Office, Customer Service

Description :

  • Responsible for providing full account services for up to 100 international accounts from quotation through delivery to ensure a 99% on-time order delivery of orders to meet the needs of our international customers in over 50 countries.
  • Review and process purchase orders to establish product type, pricing, type of shipment, payment method and inco terms.
  • Review and process credit applications and account information forms to assist with establishing payment terms, completing the process of due diligence and creating and/or updating the customer's profile.
  • Work closely with the sourcing and planning departments to maintain high inventory levels in global warehouses for future shipments.
  • Assist the corporate finance department with cash in advance customers, past due invoices and collections.
  • Collaborate with suppliers, freight forwarders, and integrated carriers to obtain freight quotes, appointments and bookings for air, sea and land shipments. Confirm the cutoff, departure and arrival dates to ensure a smooth clearance of the goods at the chosen ports across the globe.
  • Prepare all pre and post-shipment documentations and other regulatory paperwork including commercial invoices, country of origin and health certificates required for scheduling and customs clearance.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Administration

International Customer Service Representative Resume

Objective : Customer Service professional with a background in Supply Chain Management. Experienced in customer service, order management, transportation & working with cross functional business units in a high volume consumer products environment.

Skills : Bilingual, Account Management, Customer Service, MS Office

Description :

  • Managed the export order life cycle from creation (order to cash) through delivery, to ensure accurate pricing, Incoterms of sales, lead-times, special pack requirements and inventory availability.
  • Responded to customer inquiries and complaints utilizing the various business unit tracking systems, issued credit and debit memos, processed rebates and monitored sales orders through the order fulfillment process.
  • Worked cross functionally with all levels of (strategic business units) including but not limited to, demand and supply planners, market segments, other customer service representatives, US. plant sites, warehouses, regional contacts, freight forwarders, carriers, and financial contacts to meet customers needs while maintaining quality standards.
  • Engaged in project/change management, which includes the ability to translate needs into a workable implementation plan.
  • Resolved invoice discrepancies and deductions, processed samples, attended sales and operations planning (s&op) meetings.
  • Assisted in conducting root cause analysis and recommending solutions to service related issues to drive improvements.
  • Provided back up support to other members of the customer service team and performed miscellaneous duties as required.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
BBM