International Customer Service Representative Cover Letter Examples

What to Include in a International Customer Service Representative Cover Letter?

Roles And Responsibilities

A number of job responsibilities of an International Customer Service Representative are mentioned below:

Respond to calls and convey product-related details to international customers.
Ensure that the required actions were taken to troubleshoot the customer issues.
Contact new customers for telling them about the product specifications.
Regularly follow up with the existing clients for collecting their feedback and understanding their demands.
Forward escalated complaints to the senior professionals.
Maintain daily work log.

Education & Skills

International Customer Service Representative Skills:

Professional and polite attitude towards customers for helping out customers.
Amazing problem-solving skills in order to fix customers’ issues.
Capable of responding to customers through various communication mediums.
Ability to register client issues and collect their feedbacks.
Handle difficult customers calmly and patiently.
Fast keyboarding skills to type the client details in the database quickly.

International Customer Service Representative Educational Requirements:

An associate’s degree in a relevant stream is highly preferred by employers.
Certification in a customer relations programs from a recognized institute is advantageous.
Fluency with native language and English.
Proficiency in using MS Office software.
Working knowledge of issue tracking system, call forwarding system, and other software technology.

International Customer Service Representative Cover Letter Example (Text Version)

Dear Mr./Ms.,

When I reviewed your job advertisement for the International Customer Service Representative role with your renowned contact center, as a customer-centric and experienced professional, I have been serving as an International Customer Service Representative offering efficient support to international customers.

Please review my below-written job responsibilities to scale my suitability:

Attend phone calls and emails and address the products and services related queries
Maintain and update customer databases.
Convey the relevant information about the products available with the company.
Comprehend the international customers’ demands and advise them on suitable product options.
Log the important details from the conversation held with the international customers.
Transfer the escalated client issues to the senior support staff.
Perform other administrative duties as instructed by the manager.

My excellent communication, conflict-management, superior customer servicing attitude, and empathetic behavior have allowed me to maximize customer satisfaction and thrive in this challenging position. Thus, I am confident to excel as your International Customer Service Representative.

Thank you for your time. I am enclosing my resume to throw light on the list of my educational qualifications and career accomplishments. I would appreciate further discussion regarding my job qualifications.

Best Regards,
[Your Name]

Tips

An entry-level candidate can outshine by reflecting his/her impeccable communication skills and customer-centric nature along with an empathetic attitude to impress the potential employer.

Rewrite your resume in accordance with our killer International Customer Service Representative Resume Sample.