Retail Customer Service Representative Resume Samples

A Retail Customer Service Representative assists the customers of the store in finding their needed product and service and is also responsible for enhancing the revenue and profit of the store. While the duties vary based on the requirement of the client and the size of the store, the following are certain basic duties seen on a professional Retail Customer Service Representative Resume – welcoming customers as they arrive at the store, communicating with them to identify their needs, responding to their queries and requests; handling transactions, and solving complaints.

To be successful in this field, the following skills are supposed to be shown at the job – strong communication skills, problem-solving nature, a professional appearance; strong knowledge of the product and service being handled by the store, store management skills; and relevant software proficiency. Formal education beyond a high school diploma is not expected.

 

Retail Customer Service Representative Resume example

Retail Customer Service Representative Resume

Headline : Offering over twenty years of consumer-lending experience with distinct lending institutions. Extensive and diverse mortgage operations experience with pursuing academic interest in accounting controls, regulatory policies and audit procedures.

Skills : Training, Data Entry, Data Analysis, Office Management, Accounts Payable, Accounts Receivable, Customer Service.

Description :

    1. Processed and accepted ATM, face to face personal and business transactions according to established bank policies and procedures.
    2. Cashed payroll checks, exchanged foreign currency, received loan payments, and issued traveler's checks.
    3. Kept records of monetary and negotiable instruments involved in banks day to day transactions.
    4. Counted, verified and posted armored car deposits following all security procedures and key control.
    5. Prepared batched work for Proof department.
    6. Addressed and uncover customer financial needs.
    7. Resolved problems or discrepancies concerning customer accounts.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science


Sr. Retail Customer Service Representative Resume

Objective : Highly qualified Retail Customer Service Representative with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : Telecommunications Expert; Basic Accounting; Microsoft Office, DOS, SQL; Linux Putty And VI Editor.

Description :

    1. Engaged the customer through conversation.
    2. Determined the customer's needs.
    3. Provided product knowledge to customers through the features, values, and benefits of each product.
    4. Handled returns/complaints graciously and effectively.
    5. Worked with other store associates to achieve a high Matinee Review score through excellent customer service, product knowledge, and follow-through.
    6. Ensured the store is neat, clean and organized throughout each business day.
    7. Received and displayed product shipments on store retail shelves within twenty-four hours of delivery.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
High School Diploma


Jr. Retail Customer Service Representative Resume

Headline : Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Core Strengths Focused on customer satisfaction Strong organizational skills Skilled multi-tasker Active listening skills Deadline-oriented Seasoned in conflict resolution Excellent communication skills Adaptive team player.

Skills : Have The Ability To Work In A Fast-paced, Intense, And Results-oriented Environment.

Description :

    1. Greeted and assessed the needs of customer issues and concerns.
    2. Handled bill payments and billing inquiries, equipment replacements, processing price plan changes, upgrades and daily reports.
    3. Processed electronic serial numbers and activations daily.
    4. Ensured appropriate documentation and data is complete.
    5. Examined phones and warranty phones out as needed.
    6. Created deals for sales representative.
    7. Saved lines when clients felt the need to terminate.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Nursing

Retail Customer Service Representative III Resume

Summary : To obtain a position utilizing skills and experience which gives the opportunity to grow and prosper within the company.

Skills : Microsoft Office, Microsoft Excel And Word, 10- Key.

Description :

    1. Answered the telephone in a prompt and courteous manner.
    2. Provided quotations, pricing, required information and directions to both customers and prospects.
    3. Ensured documents are completed accurately and scanned into the system and properly filed.
    4. Assisted sales agent with covering the retail office when the agent is performing outside marketing.
    5. Responsible for guiding complaint resolution to ensure proper and satisfactory closing are obtained.
    6. Conducted daily customer follow-up calls to obtain and remind of payments.
    7. Reported and all out of line conditions affecting customer satisfaction.
    8. Assisted in the daily cleaning and maintenance of the office.
    9. Contributed to the team effectively to accomplishing related results as needed.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
General

Retail Customer Service Representative Resume

Objective : Superb communication skills Exceptional problem solver with strong sales analysis and reporting skill. History of attention to detail and thoroughness beyond expectations. Self- motivated, dependable, quick learner who enjoys working in a challenging multi-tasking environment, and committed to a job well done.

Skills : Detail Oriented, Reliable, Honest, Works Well with Others.

Description :

    1. Greeted all customers within 8 seconds of entering establishment.
    2. Helped customers find their proper size of clothing on sales floor or in stock room.
    3. Turned on all decorative lighted items upon opening or closing of store.
    4. Used Up-selling of retail items.
    5. Arranged sales floor items to look appealing to customers of all ages.
    6. Able to approach anyone and strike up a conversation.
    7. Maintained smooth checkout operations by following policies and procedures.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Associate

Retail Customer Service Representative I Resume

Objective : Administrative position with focus on Client Relations/Client Services. Increased monthly growth and revenue sales Assisted customers with any customer service related needs: equipment, billing, etc.

Skills : CPR Certified In Heartsaver CPR AED CPR Discipline Through The American Heart Association.

Description :

    1. Received and serviced customers quickly and efficiently maintaining excellent associate/customer relations.
    2. Conducted returns and exchanges of purchases.
    3. Addressed any and all customer inquiries regarding merchandise and store operations.
    4. Recovered of misplaced and mishandled merchandise throughout the store maintaining an organized environment for our shoppers convenience and comfort.
    5. Attended fitting room area adhering to company policies to prevent loss of merchandise by theft and intended mishandling.
    6. Conducted one on one training of new hire sales representatives.
    7. Received regular verbal and documented recognition from superiors and fellow representatives for great customer service and company policy adherence which has resulted in the overall graded performance of our store improving considerably.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Nursing

Assistant Retail Customer Service Representative Resume

Summary : To develop a successful career where skills are utilized to the full extent. Managers and supervisors appoint me to train new representatives as I am keenly knowledgeable of the stores day to day operations and policy. Used 10-Key by touch, Conduct sales with a general POS retail software application via manual data entry and/or stationary electronic scanner.

Skills : SAP Systems, MS Office, Excel, CRM Systems, Bacrss Systems, Word Software Knowledge, EDI Systems.

Description :

    1. Processed returns, requests, and exchanges for customers.
    2. Assisted with Organizing special sales events with the store and various vendors.
    3. Assisted with Accounts payable and Accounts Receivable.
    4. Assisted with tobacco tax reports for Kansas and Missouri in accordance with state law.
    5. Assisted withInventory Control.
    6. Tracked and ordered inventory.
    7. Prepared and tracked registers for daily operations.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelors Of Science

Associate Retail Customer Service Representative Resume

Objective : Looking to apply my education and elevate experience in the field of Psychology. Offers strong critical thinking, interpersonal, and research skills and the ability to learn concepts quickly.

Skills : Microsoft Office, SAP, Customer Service.

Description :

    1. Processed sales orders of high-end eyewear within retail sales channel for major accounts (Tom Ford, Timberland, Harley Davidson and Nordstrom).
    2. Monitored customer orders, backorders and shipping windows.
    3. Followed up on purchase order extensions, status and product availability.
    4. Ensured expedited shipping of product.
    5. Coordinated with the Distribution Center regarding product shipment priorities.
    6. Resolved consumer and customer issues.
    7. Responsible for order and inventory reports.
    8. Tracked and assigned Return Authorizations (RAs) for damaged and unwanted product.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
BS

Assistant Retail Customer Service Representative I Resume

Summary : Dedicated and focused Cash Application Specialist who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Skills : Personal Computer, Microsoft Excel, Copier, Fax, PowerPoint, Microsoft Office, Microsoft Outlook.

Description :

    1. Worked to help store achieve its financial and customer service goals.
    2. Provided quality customer service from greeting point through departure, strive to ensure every customer has a positive experience.
    3. Performed service activations, processing ESN (electronic serial number) changes and bill payments.
    4. Responded to billing inquiries, equipment replacement, and processing price plan changes and upgrades.
    5. Ensured that all appropriate documentation and data entry is complete.
    6. Assisted with asset protection of store inventory.
    7. Dealed with customers in a professional manner, including handling irate customers.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS

Retail Customer Service Representative Resume

Objective : Review daily ORCA reports, 215, 903, ineligible upgrades Perform regular mock audits for Coshocton location Send and receive shipments from stores.

Skills : Excellent ability to multitask, Exceptional organizational.

Description :

    1. Provided the best professional relationship for Marzetti customers, brokers, and sales with whom dealt with on a daily basis by ensuring orders were completed by the end of the day, all pending emails and customer requests were handled with complete professionalism.
    2. Ensured that all my daily issues and orders were handled promptly and that the brokers and customers received the best customer service.
    3. Responsible for the southern region grocery stores in making sure orders were fulfilled daily in Prism and their specific requests and concerns were handled as well as confirming any questions on product knowledge the customer should have Worked in collaboration with production when there was any question of available stock for the customer's orders during rushed requests or short lead orders.
    4. Made sure the product was available and when it would produce if it were not available.
    5. Checked all available products if there were short lead orders, making sure no other customers would be shorted.
    6. Worked closely with the brokerage office in ensuring the customers' orders were invoiced correctly by matching our Adesso pricing Ensured that the proper paperwork was filled out for distribution.
    7. Completed the monthly report of order volume.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
BS