Retail Customer Service Representative Resume Samples

Description :

1. Processed and accepted ATM, face to face personal and business transactions according to established bank policies and procedures.
2. Cashed payroll checks, exchanged foreign currency, received loan payments, and issued traveler's checks.
3. Kept records of monetary and negotiable instruments involved in banks day to day transactions.
4. Counted, verified and posted armored car deposits following all security procedures and key control.
5. Prepared batched work for Proof department.
6. Addressed and uncover customer financial needs.
7. Resolved problems or discrepancies concerning customer accounts.

Experience

5-7 Years

Level

Executive

Education

Bachelor Of Science

Description :

1. Engaged the customer through conversation.
2. Determined the customer's needs.
3. Provided product knowledge to customers through the features, values, and benefits of each product.
4. Handled returns/complaints graciously and effectively.
5. Worked with other store associates to achieve a high Matinee Review score through excellent customer service, product knowledge, and follow-through.
6. Ensured the store is neat, clean and organized throughout each business day.
7. Received and displayed product shipments on store retail shelves within twenty-four hours of delivery.

Experience

2-5 Years

Level

Executive

Education

High School Diploma

Description :

1. Greeted and assessed the needs of customer issues and concerns.
2. Handled bill payments and billing inquiries, equipment replacements, processing price plan changes, upgrades and daily reports.
3. Processed electronic serial numbers and activations daily.
4. Ensured appropriate documentation and data is complete.
5. Examined phones and warranty phones out as needed.
6. Created deals for sales representative.
7. Saved lines when clients felt the need to terminate.

Experience

5-7 Years

Level

Executive

Education

Nursing

Description :

1. Answered the telephone in a prompt and courteous manner.
2. Provided quotations, pricing, required information and directions to both customers and prospects.
3. Ensured documents are completed accurately and scanned into the system and properly filed.
4. Assisted sales agent with covering the retail office when the agent is performing outside marketing.
5. Responsible for guiding complaint resolution to ensure proper and satisfactory closing are obtained.
6. Conducted daily customer follow-up calls to obtain and remind of payments.
7. Reported and all out of line conditions affecting customer satisfaction.
8. Assisted in the daily cleaning and maintenance of the office.
9. Contributed to the team effectively to accomplishing related results as needed.

Experience

7-10 Years

Level

Management

Education

General

Description :

1. Greeted all customers within 8 seconds of entering establishment.
2. Helped customers find their proper size of clothing on sales floor or in stock room.
3. Turned on all decorative lighted items upon opening or closing of store.
4. Used Up-selling of retail items.
5. Arranged sales floor items to look appealing to customers of all ages.
6. Able to approach anyone and strike up a conversation.
7. Maintained smooth checkout operations by following policies and procedures.

Experience

2-5 Years

Level

Executive

Education

Associate

Description :

1. Received and serviced customers quickly and efficiently maintaining excellent associate/customer relations.
2. Conducted returns and exchanges of purchases.
3. Addressed any and all customer inquiries regarding merchandise and store operations.
4. Recovered of misplaced and mishandled merchandise throughout the store maintaining an organized environment for our shoppers convenience and comfort.
5. Attended fitting room area adhering to company policies to prevent loss of merchandise by theft and intended mishandling.
6. Conducted one on one training of new hire sales representatives.
7. Received regular verbal and documented recognition from superiors and fellow representatives for great customer service and company policy adherence which has resulted in the overall graded performance of our store improving considerably.

Experience

2-5 Years

Level

Executive

Education

Nursing

Description :

1. Processed returns, requests, and exchanges for customers.
2. Assisted with Organizing special sales events with the store and various vendors.
3. Assisted with Accounts payable and Accounts Receivable.
4. Assisted with tobacco tax reports for Kansas and Missouri in accordance with state law.
5. Assisted withInventory Control.
6. Tracked and ordered inventory.
7. Prepared and tracked registers for daily operations.

Experience

10+ Years

Level

Senior

Education

Bachelors Of Science

Description :

1. Processed sales orders of high-end eyewear within retail sales channel for major accounts (Tom Ford, Timberland, Harley Davidson and Nordstrom).
2. Monitored customer orders, backorders and shipping windows.
3. Followed up on purchase order extensions, status and product availability.
4. Ensured expedited shipping of product.
5. Coordinated with the Distribution Center regarding product shipment priorities.
6. Resolved consumer and customer issues.
7. Responsible for order and inventory reports.
8. Tracked and assigned Return Authorizations (RAs) for damaged and unwanted product.

Experience

2-5 Years

Level

Executive

Education

BS

Description :

1. Worked to help store achieve its financial and customer service goals.
2. Provided quality customer service from greeting point through departure, strive to ensure every customer has a positive experience.
3. Performed service activations, processing ESN (electronic serial number) changes and bill payments.
4. Responded to billing inquiries, equipment replacement, and processing price plan changes and upgrades.
5. Ensured that all appropriate documentation and data entry is complete.
6. Assisted with asset protection of store inventory.
7. Dealed with customers in a professional manner, including handling irate customers.

Experience

10+ Years

Level

Senior

Education

BS

Description :

1. Provided the best professional relationship for Marzetti customers, brokers, and sales with whom dealt with on a daily basis by ensuring orders were completed by the end of the day, all pending emails and customer requests were handled with complete professionalism.
2. Ensured that all my daily issues and orders were handled promptly and that the brokers and customers received the best customer service.
3. Responsible for the southern region grocery stores in making sure orders were fulfilled daily in Prism and their specific requests and concerns were handled as well as confirming any questions on product knowledge the customer should have Worked in collaboration with production when there was any question of available stock for the customer's orders during rushed requests or short lead orders.
4. Made sure the product was available and when it would produce if it were not available.
5. Checked all available products if there were short lead orders, making sure no other customers would be shorted.
6. Worked closely with the brokerage office in ensuring the customers' orders were invoiced correctly by matching our Adesso pricing Ensured that the proper paperwork was filled out for distribution.
7. Completed the monthly report of order volume.

Experience

2-5 Years

Level

Executive

Education

BS