A Room Service Manager assists in the management, organization, and administration, and all operational aspects of the In-Room dining department. The job description entails maintaining high-quality products and service levels. Typical job duties listed on the Room Service Manager Resume include the following – marketing ideas to promote business, reduce employee turnover, and maintain revenue. Other daily duties are listed on the Room Service Manager Resume as – overseeing all aspects of the daily operation of the hotel’s room service operation, supervising all room service personnel, responding to guest complaints, organising all documentation for shift work, ensuring all staff maintains established standards of service, monitoring and testing service skills of staff, coordinating and monitoring all phases of loss prevention in the room service operation; and ensuring compliance with In-Room dining SOP’s.
The most sought-after skills for the post include the following – the ability to multitask, strong communication skills, knowledge of food services operations and a variety of styles of services, and a warm and friendly manner. Formal education includes a degree in hospitality or a related field.
Summary : To obtain a reasonable management position in food and beverage, with an organization offering advancement possibilities that will utilize my extensive back ground experience in the food and beverage industry.
Onboarded the MS Nieuw Amsterdam(2100 passengers).
Responsible for the room service department in providing 24 hour In Room Dining for over 900 cabins.
Made sure that the highest quality of food, beverages and service was offered to passengers at all times.
Responsible for on-the-job day-to-day training of ship room service staff.
Covered all aspects of room service and made sure that subordinates performed up to the standards of service set by the cruise line.
Managed to significantly exceed revenue targets during most of the voyages.
Achieved by constantly training the order taker to up sell and practice suggestive selling.
Experience
7-10 Years
Level
Management
Education
Business Administration
Room Service Manager Resume
Summary : Highly effective and resourceful manager interested in changing to an office environment from the fast paced world of corporate dining. Talented in creating a warm and friendly as well as effective and efficient workplace.
Skills : Office Management, Outlook.
Description :
Assumed control and reorganized a high volume, $785,000 per year operation.
Enhanced training and refined daily operations for all staff thereby decreasing payroll expenditures by twenty percent.
Created incentive program to encourage up-selling and achieved a 12% increase in check average.
Created an in depth departmental manual of operation.
Maintained Liquor controls, as well as daily requisition system.
Responsible for all hiring, discipline, scheduling, payroll and end of the month liquor inventory.
Selected by management to help open the Aruba Marriott.
Managed 4-10 servers and 1-3 telephone operators in a 24 hour, $1.1 million operation.
Responsible for purchasing, inventory control, and payroll for a staff of 25.
Experience
7-10 Years
Level
Consultant
Education
Professional Studies
Room Service Manager Resume
Summary : Experience in management, customer service, hotel industry, grocery, food service. Responsible for overseeing the efficient and effective operation of the Room Service and Mini Bar operations in order to ensure a positive guest experience.
Skills : Digital Marketing, Email Marketing, Social Media Marketing, Google Analytics, Google Adwords, Online Marketing, Digital Strategy, Lead Generation.
Description :
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Scheduled and directed staff in daily work assignments to maximize productivity.
Resolved problems or concerns to the satisfaction of all involved parties.
Minimized loss and misuse of equipment through proper IRD supervision and staff training.
Developed and maintained exceptional customer service and MGM Mirage standards.
In charge of the coordination of settings in banquet events, coffee breaks and amenities for VIP Clients.
Supervised of the Room Service Staff, Coordination of Reports and Forms of the Department, Manager.
Experience
7-10 Years
Level
Consultant
Education
Hospitality Management
Room Service Manager Resume
Objective : Room Service Manager with a solid track record of running restaurants successfully, starting from marketing and brand promotion, competition research, business development, and identifying target customers to an active supervision of every part of the restaurant operations including service level, menu quality, staffing and financial aspects.
Skills : Good Computer with Word, Excel, Power Point etc.
Description :
Assigned number of rooms per day keeping within departmental standards.
Ensured all assigned service areas are clean and tidy at all times including disposing of all rubbish appropriately.
Ensured all assigned areas are kept clean, safe and hygienic.
Ensured additional cleaning programs are undertaken as directed and to the performance standards required.
Packed and replenishes trolleys to the required standard at the end of each shift, therefore minimizing lost time at the start of each shift.
Ensured housekeeping trolleys are neat and tidy at all times.
Advised Supervisor/Manager of any stock shortages, therefore minimizing delays in servicing rooms.
Experience
2-5 Years
Level
Junior
Education
B.A. In Food and Beverage
Room Service Manager Resume
Summary : To reach the opportunity to develop my professional abilities in the Environment of Administration based on my service and customer skills, with the purpose of contributing to the development and growth of the company.
Skills : Customer Service Experience, Public Relations, Management,.
Description :
Responded to guests and staff inquiries, requests and complaints in a prompt and courteous manner.
Taken personal responsibility to ensure maximum guest satisfaction at all times.
Placed all soiled linen in appropriate storeroom as soon as removed from guest room.
Ensured all lost property items left in guest rooms are recorded on the worksheet and handed in to the Supervisor/Manager at the end of the shift.
Secured guest rooms, ensuring all doors and windows are closed when room clean is complete.
Completed start and finish times for each room cleaned on worksheet.
Ensured all maintenance and safety hazards are promptly reported to the Supervisor/Manager to minimize hazard risk and ensure a high level of guest satisfaction at all times.
Experience
10+ Years
Level
Senior
Education
Education Division
Room Service Manager Resume
Summary : As a Room Service Manager, create innovative programs and promotions to market special in-room menu items and increase sales. Assist in the development and implementation of new room service menus and/or menu changes, and participate in and maintain system-wide food and beverage in-room dining programs.
Taken personal responsibility for equipment, ensuring it is operated correctly and secure at all times.
Ensured grooming, hygiene and safety procedures are maintained according to Policy and procedures.
Maintained an up to date knowledge of all chemicals and cleaning products, and the correct handling procedures.
Attended departmental briefings, training, meetings etc. as directed by the Supervisor/Manager ensuring all relevant information is passed on.
Reported any unusual or suspicious persons/activities happening in the area of security to the manager, therefore looking after the welfare and safety of both staff and guests.
Promoted and encouraged a strong team work ethic.
Created and oversaw the departments weekly schedule, which included staff work schedules and menu options.
Experience
7-10 Years
Level
Management
Education
Hospitality Management
Room Service Manager Resume
Summary : As a Room Service Manager, managing the assigned outlet as a successful independent profit center, in line with the outlets operating concept and Hyatt International standards, ensuring maximum guest satisfaction while operating within budget, helping to ensure the financial success of the outlet.
Skills : Phone Etiquette, Formality, Adherence to Policies and Procedures.
Description :
Exhibited conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
Ensured service is carried out in accordance with established policy and that staff maintains the highest levels of guest service.
Ensured Food & Beverage policies and procedures are adhered to by staff members.
Ensured sanitation compliance throughout restaurants.
Addressed and resolved guest complaints in a timely manner.
Ensured profit goals are met in assigned outlets.
Ensured proper inventory par levels of various food and beverage items.
Experience
7-10 Years
Level
Management
Education
Hospitality Management
Room Service Manager Resume
Summary : Room Service Manager position directs, trains and assists employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suites.
Skills : Having excellent phone skills, Great communicator.
Description :
Conducted personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
Developed department member knowledge and skills through education, training, coaching, corrective counseling, etc.
Ensured appropriate staffing levels to best manage labor costs while maintaining outstanding guest service.
Demonstrated a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
Demonstrated commitment to assisting in the development of Seminole Tribe members participating in the Tribal Career Development program.
Ensured prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
Communicated pertinent information to management, peers, direct reports and team members as appropriate.
Promoted positive guest/employee relations.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Room Service Manager Resume
Summary : Room Service Manager position assists in ensuring guest and employee satisfaction is achieved while maintaining the operating budget. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.
Skills : Excellent problem-solving and multitasking skills.
Description :
Provided upscale guest service experiences for clients throughout their stay.
Ensured clients are properly greeted upon their arrival.
Monitored daily bookings and ensure assigned rooms are prepared prior to check-in.
Coordinated luggage collection and storage.
Oversaw check-in and check-out procedures, including reservations and financial transactions.
Prompted address guests requests, like in-room dining.
Listened to and resolve complaints.
Experience
7-10 Years
Level
Management
Education
Hospitality Management
Room Service Manager Resume
Summary : Room Service Manager is responsible for the hiring, training, supervising, and disciplining of the staff. Maintain and control a high level of guest service.
Skills : Strong sense of responsibility and a professional presentation.
Description :
Ensured special guests, like disabled people, elderly, children and VIPs, receive personalized services.
Coordinated and managed communication between guests and staff and follow up to ensure we resolve customer concerns.
Informed clients of our hotel services, including breakfast and dining options.
Promoted all hotel amenities, conveniences and programs offered.
Managed guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures.
Appraised teams performance and produce regular reports.
Liaised with Housekeepers and Wait Staff to provide an overall comfortable guest experience.
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