Customer Service Receptionist Resume Samples

Description :

1. Serving the visitors by greeting, welcoming, and directing them appropriately, notifying the company personnel of visitor arrival and maintaining the security and telecommunications system.
2. Maintaining the security by following procedures and monitoring logbook, issuing visitor badges.
3. Maintaining safe and clean reception area by complying with procedures, rules, and regulations.
4. Providing the callers with information such as company address, directions to the company location.
5. Maintaining spreadsheets for massive request of catalogs as well as removals.
6. Preparing the order entry documents for electrical scanning which includes adding order numbers, dates and separation sheets.
7. Maintaining the customer comment cards in an Excel spreadsheet for each month of the year.
8. Maintaining a lost and found a department for items that are found in the parking lot or in the building.

Experience

10+ Years

Level

Management

Education

College

Description :

1. Answered and route incoming telephone calls in a cheerful courteous and timely manner.
2. Greeted branch visitors and announce arrival to the appropriate staff member.
3. Assisted customer regarding the status of sales order and tracking information.
4. Reviewed the customer order confirmations for errors and refers to the sales representative for correction or update.
5. Performed a variety of clerical duties as time permits (type, send fax, send, sort mail, distribute, file, etc. ).
6. Reviewed on a time basis selected by the Manager, credit holds, line holds and order holds.
7. Printed daily, weekly, bi-weekly and monthly reports as instructed by the Manager. These reports to include but not be limited to backlog reports, sales order hold reports, customer open order.
8. Participated actively in Pei’s total quality process - continual training of company programs and procedures.

Experience

7-10 Years

Level

Senior

Education

Diploma

Description :

1. Welcoming and serving the clients/visitors by greeting, announcing and directing them appropriately.
2. Verifying the appointments and ensuring that the visitors/vendors are accompanied at all times while in the facility.
3. Maintaining the security by following operating procedures and controlling access.
4. Providing the general and empathetic support to patients and their families.
5. Answering, screening and forwarding the calls to an appropriate person while providing basic information when needed and representing the company in a pleasant and efficient manner.
6. Maintaining the customer company confidence. Protecting the operations by keeping information confidential.
7. Serving as a liaison and main point contact of with property management, facilities, vendors and equipment service, and repair work.

Experience

10+ Years

Level

Consultant

Education

Business Administration

Description :

1. Registered brides, bridesmaids, and unique occasion customers and assigned them to consultants.
2. Provided relevant information about David's Bridal products and services both in person and over the phone.
3. Entered orders and ensured order accuracy while providing a friendly checkout experience.
4. Entered the daily receipts into the computer system, ensuring the accuracy of income.
5. Answered telephones, directing the calls when needed, and responding to questions regarding the services provided by the domes such as weddings, parties, etc.
6. Assisted with seasonal landscaping duties. Light janitorial services.
7. Took last-minute orders via phone and ensured they got to the pickers for loading onto the appropriate vehicle on time.
8. Answered a high volume of incoming calls and in-person customer service scheduling, payments, and information. Sorting & delivering mail.
9. Balanced petty cash and receipts at end of each day.

Experience

10+ Years

Level

Consultant

Education

BS

Description :

1. Tracked department statistics, including call traffic analysis and prepared reports hourly.
2. Analyzed data and managed multiple priorities efficiently, often under pressure.
3. Monitored team member schedules, talk time, the progress of projects, and made adjustments.
4. Efficiently interpreted idle and abandoned rates to determine effective staffing needs without jeopardizing.
5. Accurately recorded "sick time" calls and reported phone or pc malfunctions.
6. Maintained professional and cordial working relationships with team members and other departments.
7. Used KIXs methods and processes and ensured proper use of Kronos, Impact 360, e-mail and other online tools.
8. Efficiently handled a multi-line phone system and screen and direct calls to appropriate parties.
9. Answered an average number of calls per day by addressing customer inquiries, solving.

Experience

10+ Years

Level

Consultant

Education

BS

Description :

1. Performed all data entry functions and receipts for service rendered at the dealership and maintain service files.
2. Ascertained and recorded totals of counter tickets and repair orders and verify against all cash, checks and credit card payments on hand. Handle bank deposits.
3. Answered multi-line telephone system, determine callers needs and route calls to the appropriate department.
4. Met and greeted the customers, determined customer needs and contact the appropriate department for customer escort.
5. Handled customer complaints with integrity, poise, and researched or resolved or referred the complaining customer to the appropriate management for further communication.
6. Assigned the loaner vehicles to customers needing extended service on the vehicle.
7. Verified the insurance and valid drivers license. Entered data into the company database and tracked return of vehicles.
8. Ordered office and shop supplies. Handled all vendor deliveries.
9. Perform all receptionist duties as requested. Assist various departments with special projects as needed.

Experience

7-10 Years

Level

Management

Education

Business Management

Description :

1. Received and processed the incoming correspondence and deliveries, processed outgoing mail.
2. Established and maintained a comprehensive filing system for fiscal, administrative, and general records.
3. Handled accounting related functions such as receiving payments in the form of cash, check, money order and/or credit cards from customers.
4. Calculated the change and issued receipts.
5. Managed the office supplies, equipment, materials and preventive maintenance needs.
6. Performed the basic administrative duties including electronic correspondence, interaction with vendors, and communication through the telephone.
7. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
8. Operated telephone to answer, or forward calls, providing information, taking messages, or scheduling appointments.

Experience

2-5 Years

Level

Junior

Education

BA

Description :

1. Pleasantly met and greeted the customers as they come into the showroom at this extremely busy car.
2. Described product to customers and accurately explained the details and care of merchandise.
3. Provided an elevated customer experience to generate a loyal clientele.
4. Identified and analyzed customer needs , ensuring a high level of customer satisfaction.
5. Answered and routed all ACD (automated calls distribution) calls in a timely manner.
6. Coordinated and assigned employee parking on the Outlook calendar, ensuring the parking spaces were utilized properly.
7. Operated company systems including Shortel ensuring all calls were transferred and routed properly.
8. Ordered food and directed caterers for various meetings including all employee meetings, ensuring food was served in a timely manner.

Experience

10+ Years

Level

Management

Education

Associates

Description :

1. Handled responsibilities of welcoming visitors by greeting them on the telephone or in person.
2. Maintained a proper track record of incoming and outgoing calls and submit the same to the concerned person.
3. Typed, faxed and photocopied correspondences, memos, forms and miscellaneous documents.
4. Operated a computer with multiple information screens to research and resolve customer inquiries.
5. Answered incoming calls, listened to the guests’ needs to schedule appointments or give service recommendations, and collects payment for services

Experience

7-10 Years

Level

Senior

Education

BS

Description :

1. Greeted all customers in a warm, sincere, and helpful manner.
2. Managed the inbound phone inquiries and routes call accordingly.
3. Coordinated questions and issues with the appropriate department personnel.
4. Received and processed the payments for products and services.
5. Operated the completed POS system and other required software.
6. Accepted the responsibility and accountability for his or her money drawer.
7. Directed the customers to the correct department, notified the appropriate person that a customer is waiting and introduces the customer.
8. Answered incoming phone calls. Directed the caller to appropriate department or individual or takes a thorough a message.

Experience

10+ Years

Level

Consultant

Education

Certification