Customer Service Receptionist Cover Letter Examples

What to Include in a Customer Service Receptionist Cover Letter?

Roles And Responsibilities

A Customer Service Receptionist has to conduct a wide array of administrative tasks and responsibilities. A few of the core responsibilities are listed below:

Welcome the customers in an appropriate manner.
Maintain a customers’ details register.
Direct the clients to the concerned person.
Respond to telephone calls in a formal and professional way.
Answer customer queries and supplies adequate and correct information.
Transfer call to the concerned department.
Dispense the incoming mail and prepare the outgoing mail and parcels for the courier.
Perform basic bookkeeping duties.
Collect, photocopy, and fax the documents.
Arrange the meeting and make the necessary arrangements in the meeting room.
Maintain and timely update the database.
Schedule the appointments.
Monitor office security.

Education & Skills

Customer Service Receptionist Skills:

Superior phone disposition.
Courteous and professional while greeting the visitors.
Able to comply with the company’s rules and regulations.
Handle difficult clients and customers calmly.
Outstanding verbal and writing skills to address the customers’ queries effectively.
Sound knowledge of the company’s operations, products, and services in order to provide correct information to the customers.
Professional dressing sense.
Quick typing skills.

Customer Service Receptionist Educational Qualifications:

High school diploma (required).
Graduation in a related field (preferred).
Previous experience in the customer service field.
Proficient at using computers.

Customer Service Receptionist Cover Letter Example (Text Version)

Dear Mr./Ms.,

Upon discovering a vacant position of Customer Service Receptionist at [company name xxx], I am excited to put forward my candidature for the same. I came across your posting on linkedIn.com. Being a service-oriented and dedicated professional with experience of 2 years, I am confident that I would be the best fit for the role.

My current KRAs are:

Greet prospective clients in a formal and kind manner.
Provide assistance to the customers in understanding the company’s processes and products.
Quickly validate and record customer details in the company’s proprietary software.
Schedule appointments and meetings.
Oversee client flow and activity at the location to ensure security.
Address customer inquiries over phone calls and emails.
Act in accordance with the customer service and productivity norms set by the company’s manager.

Thank you for reviewing my cover letter. I have enclosed my resume that will provide you with a precis of my educational background and prior experience. I am looking forward to discussing my other professional skills with you in person.

Sincerely,
[Your Name]

Tips

A cover letter for an entry-level job should be written with an economy of words, and it must not exceed 400 words. You can add your apprenticeship and value-added certification programs to hit the spot.

A well-structured and precise resume does half of the work for you to stand out from the crowd. It must include all the bits and pieces of your achievements to help you get selected and appear for a face-to-face round of discussion. Our Customer Service Receptionist Resume Sample will assist you in pushing the hiring manager to appraise your resume.