A Telephone Receptionist works in a variety of environments and takes responsibility for greeting visitors and solving their inquiries. A well-drafted Telephone Receptionist Resume indicates the following duties – taking phone calls, maintaining the reception area clean and communicating irregularities; giving instructions; issuing visitor badges; greeting visitors and guiding them to the appropriate destination, receiving packages and other correspondence, making outgoing calls, and communicating the needed matters, performing security measures, monitoring cameras, and taking actions of needed; notifying authorities when necessary; and redirecting calls to appropriate person or department.
The strongest example resumes showcase telephone etiquette, communication skills, the ability to work under pressure, multitasking skills, listening skills, customer service orientation, computer literacy; physical requirements, multitasking skills, attention to details; and telephone etiquette. No formal education is required for this job, and most resumes display a high school diploma or GED.
Objective : Seeking a Telephone Receptionist position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Organized, Bilingual, Knowledge of Microsoft Office.
Description :
Received and checked/filtered requests for cash, office supplies, computers and computer accessories, maintenance supplies and other requests before turning them over to the Treasurer for notation.
Received and delivered correspondence discreetly to other units.
Canvassed and ordered office supplies, computers & computer accessories and maintenance supplies.
Prepared check for payment or as per request by other unit heads.
In-charged of the office revolving fund.
In-charged of purchasing and releasing of school and office supplies.
In-charged of the Inventory of school and office supplies.
Experience
2-5 Years
Level
Executive
Education
GED
Telephone Receptionist Resume
Objective : Over three years experience in customer service. A highly motivated individual who takes pride in providing excellent customer service and thrives in a challenging work environment. Easily adapt to different work environments and quickly learn new skills introduced.
Skills : Able To Operate Cash Register, Copy Machine, Fax Machine,.
Description :
Answered phone calls and took catalog orders from customers.
Used computer to input their name, mailing/billing address, phone number, credit card number, multiple stock item numbers, colors, sizes, and quantity.
Inputted special promotions and coupons.
Took stock of inventory.
Maintained a clean working environment.
Made a monthly report for the photocopier income.
Made reservation for the school Treasurer's travel.
Experience
2-5 Years
Level
Junior
Education
High School Diploma
Telephone Receptionist Resume
Objective : Reliable and energetic individual interested in seeking position utilizing my diverse experience and education. Strong organizational and time management skills. Operate with the highest standard of ethics and confidentiality. Work independently, as well as in team setting.
Skills : Data Entry, MS Office, Multitaking.
Description :
Day-to-Day administrative functions and general office duties including word processing, copying, filing, faxing, answering phones, and data entry.
Provided information to callers according to the clinic's policies and procedures and protecting patient rights.
Made sure there was phone coverage at all times.
Greeted patients on the telephone answering or referring inquiries Scheduled appointments by telephone When scheduling appointments carefully screen patient for new address, new patient visit or update information.
Informed patient of any existing balance note it on computer and inform patient Called patients daily and reminded them of next day appointments.
Faxed mammogram orders to correct facility.
Faxed and printed out work and school excuses.
Experience
0-2 Years
Level
Entry Level
Education
GED
Telephone Receptionist Resume
Objective : Responsible for Providing greeter services and triage customers virtually as the first point of contact, Conducting customer outreach via phone, email, or other similar approaches.
Skills : Microsoft Office, Leadership, Managing Skills.
Description :
Received inbound calls from customers for a wide client base, including doctors, lawyers, and intervention services.
Documented accurately all calls regarding customer inquiries using the Star Tel system.
Followed up with customers while adhering to client protocol.
Placed outgoing calls.
Fulfilled customer needs to ensure customer satisfaction.
Used excellent phone communication skills to articulate the needs of the customer.
Managed length of calls.
Experience
2-5 Years
Level
Executive
Education
AA In General Studies
Telephone Receptionist Resume
Summary : Qualified Telephone Receptionist with 11 years in fast-paced customer service and call center environments. Personable and professional under pressure.
Skills : Microsoft Office, MAS 9, Customer Service.
Description :
Developed reputation as an efficient service provider with high levels of accuracy.
Directed calls to appropriate individuals and departments.
Handled emergency calls to doctors and health care providers.
Learned, referenced, and applied product knowledge information.
Set up and explained new membership contracts.
Routinely answered customer questions regarding merchandise and pricing.
Managed 6 employees evenings and weekends.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Telephone Receptionist Resume
Summary : Motivated Telephone Receptionist with over 19 years retail experience in a fast-paced, team-based environment. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Skills : Security Operations Supervisor, Administrative Clerk, Data Entry Operations.
Description :
Politely assisted customers in person and via telephone.
Answered an average of 50 calls per day by addressing customer inquiries, solving problems, and providing new product information.
Described products to customers and accurately explained details and care of merchandise.
Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Directed calls to appropriate individuals and departments.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Responsible for answering multiple telephone lines.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Telephone Receptionist Resume
Objective : Seeking to obtain a full-time Telephone Receptionist position that will allow me to utilize the skills I have obtained through my education and work experience while continuing to expand my knowledge of administrative and customer service procedures.
Skills : Analytical, Organizational Skills.
Description :
Answered incoming calls for over 1,000 businesses in Eau Claire and across the US.
Greeted callers, providing information, transferring calls, and taking messages as necessary.
Routed emergency calls appropriately.
Performed clerical duties, such as typing, proofreading, accepting orders, scheduling, and confirming appointments.
Processed emergency insurance claims, and contacted the appropriate contractors to relay the job.
Calls include emergency response situations, order entry, scheduling consultations, making hotel reservations, and taking messages for different businessmen/women.
Able to work well when it's unexpectedly busy or short-staffed.
Experience
2-5 Years
Level
Executive
Education
MS
Telephone Receptionist Resume
Headline : Highly qualified Telephone Receptionist with experience in the industry. Enjoy creative problem solving and getting exposure to multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Microsoft Powerpoint, REM Software, Spanish-speaking, ArcGIS, laboratory, communications, filing, clerical duties.
Description :
Developed reputation as an efficient service provider with high levels of accuracy.
Provided excellent customer service and answered any questions I could in a timely manner.
Helped supervisor when needed, by monitoring phone calls, doing line checks, filing, and making sure all employees were staying on task.
Made call-backs to customers who mailed in orders on which they forgot to add size, color, or quantity.
Allowed to refill certain prescriptions.
Employed professional manners and tact in all dealings.
Obtained necessary information while remaining courteous about interruptions caused by other calls or events, models calmness.
Experience
5-7 Years
Level
Executive
Education
GED
Telephone Receptionist Resume
Objective : Telephone Receptionist with 4 years of experience in Microsoft Powerpoint, Microsoft Word, Microsoft Excel, REM Software, Spanish-speaking, ArcGIS, laboratory, communications, filing, clerical duties.
Skills : Planning Skills, Receptionist, MS office.
Description :
Received visitors and vendors to the community in a friendly and polite manner.
Answered telephones, transfer calls, take messages for the department heads.
Responded to Resident emergency calls and notify nurse or manager on duty as requested.
Responded to fire alarms/drills through the fireboard. Call 911 when the board sounds with the location of the alarm.
Assisted Residents, department heads, and co-workers with requests and questions.
Ensured that Residents and Guests are signing in and out of the building.
Provided valet support for Residents as needed.
Experience
2-5 Years
Level
Executive
Education
GED
Telephone Receptionist Resume
Objective : Responsible for Conducting follow-up calls to provide basic customer services, Assisting in developing and implementing team processes and procedures, and also Assisting managers with the gathering and compiling data.
Skills : Communication Skills, Directing Skills, Managing Skills.
Description :
Assisted with Activities as requested by Enrichment Director, ex.-helping with calendars, signing up residents for outings.
Sorted and distributed incoming and out-going business mail; distribute in-house Resident notices, newspapers, and mail.
Prepared weekly and daily menus received from the kitchen.
Communicated guest meals and resident meals to the kitchen in a prompt manner.
Initiated maintenance and housekeeping work orders for Residents.
Assisted in Marketing duties including, but not limited to, taking a lead over the phone, touring potential Residents, collating Marketing materials.
Scheduled transportation for both Independent and Assisted Living Residents with the van for the Enrichment Department.
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