Dispute Specialist Resume Samples

A Dispute Specialist plays a vital part in managing disputes. A well-drafted Dispute Specialist Resume mentions the following core duties and responsibilities – researching credit card disputes and building dispute cases to recover funds for merchants using necessary software; validating appropriate data from internal and third-party systems, ensuring appropriate course of action is being pursued; ensuring accurate and appropriate responses to disputes; serving customers by solving product and service problems, and monitoring disputed transactions for possible fraudulent activity.

Employers prefer to hire those with the following skills and abilities – strong computer skills, proficiency in MS Office and Google Docs; experience in disputes or the payment industry; excellent communication skills; detail-oriented and result-driven; and the ability to make critical decisions based on limited information. Formal education beyond a high school diploma or GED is not mandatory.

Dispute Specialist Resume example

Dispute Specialist Resume

Objective : Highly dedicated, talented, energetic, and dependable customer service employee seeking a challenging position where one can apply excellent interpersonal skills.

Skills : Customer Service, Research, Analytics, Answering Phones, Multi-Line Phone System, Benefits Administration, Human Resources, Data Entry, Basic Computer, Banking.

Description :

    1. Processed billing disputes including unauthorized transaction reports and fraudulent usage of cards.
    2. Contacted customer if additional information is needed.
    3. Answered inbound calls and provide quality customer service.
    4. Researched customer questions regarding ATM and ACH claims and assist in EFT error resolution.
    5. Provided customer service by giving accurate information about account and card transactions.
    6. Provided call completion and/or alternate options for resolving a claim.
    7. Handled all customer calls, despite the degree of difficulty, in a courteous and business-like fashion.
                Years of Experience
                Experience
                2-5 Years
                Experience Level
                Level
                Junior
                Education
                Education
                General


                Dispute Specialist Resume

                Objective : Very strong analytical and planning skills as well as very strong written and communication skills in all forms of media. A well-developed sense of urgency and follow through with unwavering attention to detail. Ability to develop and maintain professional working relationships with co-workers and peers as well as capable of maintaining highly confidential information and adhering to the highest ethical standards.

                Skills : Extensive computer knowledge, Experience in accounts receivables and billing, Excellent composition, Communication, Legal research, and Organization.

                Description :

                  1. Processed billing disputes including unauthorized transaction reports and fraudulent usage of cards. 
                  2. Took calls from customers to report issues with merchant relations.
                  3. Reviewed account transaction information for potentially fraudulent activity Initiating fraud claims and providing information on existing fraud and dispute claims.
                  4. Documented fraud alerts, building case files, and escalating fraud alerts to appropriate groups.
                  5. Handled bankcard transaction disputes within Regulation E time-frames and following Department Policies/Procedures.
                  6. Reviews all required customer documentation for completeness and accuracy of information.
                  7. Made decisions on routine issues in accordance with the ATM operating procedures.
                Years of Experience
                Experience
                2-5 Years
                Experience Level
                Level
                Junior
                Education
                Education
                General


                Dispute Specialist Resume

                Headline : Self-motivated with strong communication and customer service skills. Extensive background in research and resolving problems meets the needs of productivity, knowledge of compensation and benefits, ability to work collaboratively, and commitment to achieving corporate goals Strong command of employment laws, compliance issues, benefit plans, and union/nonunion environments.

                Skills : Microsoft Office, Web Design, Sales Representative, Administrative Assistant, Customer Service, Process Development, Bookkeeping, Computer, Communication.

                Description :

                  1. Composed letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billings, or unsatisfactory service.
                  2. Be able to identify if it's Error Allegation, Unauthorized transaction, or Card Card transfer Dispute.
                  3. Gathered records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
                  4. Typed acknowledgment letters to persons sending correspondence.
                  5. Assisted Customers with their concerns regarding Transaction.
                  6. Analyzed every transaction for Dispute.
                  7. Filed unauthorized transaction/ Error Allegation Disputes.
                Years of Experience
                Experience
                5-7 Years
                Experience Level
                Level
                Executive
                Education
                Education
                HS Diploma

                Dispute Specialist Resume

                Headline : Highly motivated Dispute Specialist, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Finance, Politics, and Customer Services.

                Skills : Experienced With Microsoft Products, Customer service, Problem-solving.

                Description :

                  1. Provided support to the collection efforts by researching and resolving complex commercial credit billing or collection issues and disputes within seven days of receiving the request.
                  2. Provided documentation of difficult-to-obtain or large amounts of backup for reconciliation of accounts.
                  3. Evaluated process and procedure issues and make recommendations for improvements.
                  4. Responsible for complex high-volume invoice and statement requests.
                  5. Responsible for working with customers to resolve issues and improve Days Sales Outstanding (DSO) associated with commercial A/R.
                  6. Regularly evaluated accounts to make recommendations on credit limit increases, decreases, and possible suspension of service.
                  7. Used analytical methods to report to management trends affecting AutoZone commercial credit customers.
                Years of Experience
                Experience
                5-7 Years
                Experience Level
                Level
                Executive
                Education
                Education
                Associate's In General Education

                Dispute Specialist Resume

                Objective : Highly motivated,results-oriented, self-starter prepared to make an immediate impact. Able to manage time effectively, meet project deadlines, and work independently.

                Skills : Copywriting, Data Entry, Bookkeeping, Administrative.

                Description :

                  1. Serviced credit card customers.
                  2. Communicated with customers in writing or by phone.
                  3. Explained the details of a customer's billing statement.
                  4. Performed detailed research on possible fraudulent transactions Made financial adjustments to accounts as required.
                  5. Updated job description document.
                  6. Adhered to strict federal credit laws and regulations.
                  7. Researched disputed account issues.
                Years of Experience
                Experience
                2-5 Years
                Experience Level
                Level
                Junior
                Education
                Education
                BA In English

                Dispute Specialist Resume

                Headline : Through the past years of hard work and dedication, Passion to learn new things will help to expand to fit your specific needs and goals as a company, along with my desire to help others and put customers first.

                Skills : Microsoft Office, Management.

                Description :

                  1. Demonstrated strong communication skills through active listening, understanding the customer's needs, and identifying actions to help the customer.
                  2. Educated consumers on dispute management and offered options for resolution.
                  3. Contacted original credit grantor to obtain appropriate dispute.
                  4. Worked in a team environment to process disputes received via mail, oscar (Online dispute portal utilized by Credit.
                  5. Which included responding to the credit reporting agencies via an online portal and/or directly to the customer through a response letter.
                  6. Used critical thinking skills to prioritize and manage daily work volumes to ensure all the work is processed within the service level.
                  7. Accurately completed claims forms, taking action to protect the customer and the bank's interests.
                  Years of Experience
                  Experience
                  5-7 Years
                  Experience Level
                  Level
                  Executive
                  Education
                  Education
                  Diploma

                  Dispute Specialist Resume

                  Summary : Seeks to attain a most challenging position addressing the needs of inner-city youth through community outreach and diverse avenues of communication.

                  Skills : Onboarding, Customer Service, Inventory Management, TechSupport, Graphic Design, Adobe Creative Suite, Adobe Illustrator, HTML, XML, JSON, Phone Etiquette.

                  Description :

                    1. Completed Unusual Activity Reports (UARs) and refers disputes to Fraud Risk Management based on the established dollar amount of transaction(s) or circumstances surrounding the dispute.
                    2. Determined if immediate or provisional credit should be given to the customer and makes the appropriate updates to the database, generates appropriate customer communication, and ensures the entries are made to the customer s account.
                    3. Prepared all supporting documentation and submits all critical information accurately and timely into the vendor s adjustment system.
                    4. Followed through with each case to make sure that the bank gets final credit for the dispute and required documentation is mailed to the customer to close the case.
                    5. Recorded and processed received disputes to include determining the appropriate dispute classification.
                    6. Ordered new and reviewing existing documentation to investigate and resolve the dispute.
                    7. Prepared correspondence (letters, emails, and/or faxes), following up with investigation via telephone, email, and/or fax, and electronically filing all documentation according to policy and procedure.
                  Years of Experience
                  Experience
                  7-10 Years
                  Experience Level
                  Level
                  Management
                  Education
                  Education
                  General

                  Dispute Specialist Resume

                  Summary : Providing great customer service with a growing company. Assertive, self-motivated, goal-oriented, organized, and efficient. A team player, bringing enthusiasm and energy into group efforts.

                  Skills : Conflict Resolution, Fast/Adaptive Learning, Critical Thinking & Problem Solving.

                  Description :

                    1. Obtained account information and account verification from the seller of the account.
                    2. Adviced customer the dispute process and time frames as well as other options.
                    3. Presented clear and concise explanations of governing rules and regulations as well as the time frames.
                    4. Worked directly with account managers and the local stores to reconcile accounts receivable issues to ensure locations remain in good credit standing.
                    5. Familiarity with multiple browsers, multiple tabs, window navigation, and instant messenger tools. 
                    6. Resolved conflicts and manage customer expectations.
                    7. Implemented a new coffee for the company.
                  Years of Experience
                  Experience
                  7-10 Years
                  Experience Level
                  Level
                  Management
                  Education
                  Education
                  General

                  Dispute Specialist Resume

                  Summary : Seeks to obtain a permanent career that provides challenging assignments as well as growth opportunities that will motivate to contribute to the productivity of the company and further develop skills.

                  Skills : Statistical Analysis, Budgeting.

                  Description :

                    1. Responded to incoming calls regarding customer's disputes, also advise.
                    2. Fully engaged Cardholders, resolves questions and complaints.
                    3. Responded to inquiries concerning credit card transactions, products, services, fees, billing errors, payments, or any other Cardholder related request.
                    4. Openned disputes for cardholders.
                    5. Utilized branded sales, listening, and negotiation techniques when responding to Cardholder requests and actively working to identify opportunities.
                    6. Liaisoned between customers and credit bureaus Investigate and resolve credit bureau disputes and verifications.
                    7. Resolved loan transaction errors based on loan boarding reconciliations.
                  Years of Experience
                  Experience
                  7-10 Years
                  Experience Level
                  Level
                  Management
                  Education
                  Education
                  General

                  Dispute Specialist Resume

                  Summary : Seeks to obtain a position that will utilize and challenge the professional skills and field experience that have been acquired, while offering positive growth and development within the organization.

                  Skills : Strong Oral/Written Communication, Organization, Inventory Management, Coordinating.

                  Description :

                    1. Audited loan documents terms such as adjustable rate structure, margin, index, caps, interest-only period, negative amortization, etc.
                    2. Issued detailed decision reports to loan investors and servicing team.
                    3. Analyzed error trend report to execute special training classes in order to reduce mistake ratios to less than 10%.
                    4. Acted as a mediator between disputants, reviewed incoming credit card disputes and chargebacks, and applied appropriate regulation and documentation.
                    5. Investigated disputes and determine the appropriate response to resolve the dispute.
                    6. Contacted credit agencies by the online portal.
                    7. Processed credit card-related disputes and fraud.
                    8. Prepared records for shipment by mail.
                  Years of Experience
                  Experience
                  7-10 Years
                  Experience Level
                  Level
                  Management
                  Education
                  Education
                  General Education