A System Support Technician is an IT professional who renders assistance and supports the computer uses with their technical and support issues. The job description includes resolving technical problems, answering to user’s questions, and maintaining the company’s network, computer equipment, and software. Other core duties and responsibilities are seen on the System Support Technician Resume include – addressing issues ranging from desktop computers to network systems; assisting customers with their products; providing computer support internally to employees; taking responsibility for maintaining the company’s computer service; installing and updating hardware and software; and recommending computer products and equipment to enhance productivity.
Those seeking this job role should mention on the resume an associate’s degree in computer science or a related field. Besides, the person should have strong analytical skills, and a strong understanding of IT fundamentals; they should show familiarity working with a variety of operating systems and networking devices.
Objective : Bachelor's Degree in Information Systems and Cyber Security Associate's Degree in Computer Networking System 2+ years of Active Directory experience which includes, implementing all user access to applications and shares, delete user access when needed, reset passwords, unlock user accounts and also lock them in some situations.
Skills : Microsoft Office, Active Directory, Active Directory, Helpdesk.
Description :
Managed user accounts and profiles for the computers, campus security system and telephone system including voice mail.
Monitored all system access.
Managed student and administration's network access and permissions.
Assigned and updated Office 365 license for staff and students.
Granted license to new users for 360 email service.
Took license away once an employee left.
Added new users and their permissions.
Experience
2-5 Years
Level
Junior
Education
Bachelor's In Information Systems
Sr. System Support Technician Resume
Objective : As a motivated and resourceful IT professional, seeking to contribute technical abilities to an organization. also bring solid ancillary skills in customer service, quality assurance, and technical research to the table; and eager to roll up sleeves as a pro-active team player. Achieving our teams' goals and milestones at every opportunity is focus. available for both contract and full time positions.
Developed configured and installed images for labs and classes and mapped network accessibility for printers and share drives.
Migrated Novell and GroupWise accounts to Active directory and Microsoft Exchange.
Prepared ImageGhost server to be used for unicastmulticast over.
Coordinated with vendors to troubleshoot and resolve problems.
Performed preventative maintenance and install software updates.
Tracked and monitor tickets to ensure a proper and timely resolution.
Resolved technical support issues that cannot be resolved by the Help Desk.
Experience
2-5 Years
Level
Junior
Education
Associates Of Applied Science
Jr. System Support Technician Resume
Summary : Professional IT technician with one year of experience in customer desktop support. Proficient in troubleshooting multiple vendor hardware and software configurations in production environments.
Skills : Microsoft Office, Active Directory, Exchange, Customer Relationship Management.
Description :
Responsible for ensuring customer satisfaction of support and service requests.
Configured and maintained Data Back-up and Disaster recovery solution specific to client's needs.
Maintained quality-conscious interface via phone and email with both technical and non-technical clients.
Opened tickets, troubleshoot hardware and software problems, and diagnose issues, remotely or on-site.
Setup and monitor Windows Servers, set up automatic alerts and notifications to proactively address problems.
Performed operation's batch record review of electronic batch records supporting a GMP manufacturing process, including assembly of associated supporting documentation and review for GDP, identifying and resolving problems with the record, and authoring and presenting event notifications found during batch record review.
Assisted Quality Release Team and Operations with comment resolution, document archival, and real time review status of batch records Train manufacturing technicians on error reduction processing.
Experience
7-10 Years
Level
Management
Education
Bachelor Of Science
Asst. System Support Technician Resume
Summary : Use innovative strategies in troubleshooting and diagnosing machine and network issues, always striving for customer excellence. Experienced with fast paced atmospheres, project management, and deadline-oriented tasks. Positive attitude and work well in variety of environments and situations.
Skills : Objective C, iOS, Android Studio, Eclipse, Visual Studio 2013, MVC, Web forms, HTML5, CSS3, Javascript, SQL, Bootstrap.
Description :
Responsible for maintaining computer systems district wide.
Solely responsible for the preparation and execution of all product release samples for shipment to external testing sites.
Responsible for shipment of raw material samples to external sites.
Revised necessary SOPs to improve sample management process flow and reduce errors in process.
Tracked the movement of product samples throughout the site as well fulfill any sample requests for appropriate labs throughout the site.
Prepared site for FDA and other regulatory audits Certifications Earned: Certified Trainer through Train the Trainer program.
Created training rubric for future sample management technicians.
Experience
10+ Years
Level
Senior
Education
A.A.S. In Computer Engineering
Associate System Support Technician Resume
Summary : 13 years computer desktop build, training, deployment and troubleshooting experience. Experienced in installation and troubleshooting all currently supported Windows operating systems. Understanding of and experience with networking technologies such as Ethernet and TCP/IP. Job experience with trouble-ticket systems.
Skills : Computer , Technical.
Description :
Provided assistance to users of technology products such as mobile phones, computers and software products.
Updated site wide standard operating procedure pertaining to movement of samples between various testing sites.
Supported, and repaired of classroom, lab, and cart computers in all buildings Configuration and maintenance for all Apple computers servers, and iDevices.
Maintained personal computers and hardware used by faculty, staff, and administration.
Utilized MS System Center Configuration Manager for computer inventory, creating installable software packages, and monitoring with Forefront antivirus Pre-deployment testing of hardware and software Help-desk support and ticket response.
Maintained inventory history of equipment, software, and purchases Moves, Add, and Changes for offices, labs, and classrooms Network Support.
Maintained LAN connections, wired and wireless for district devices to include offsite VPN.
Experience
7-10 Years
Level
Management
Education
Information Technology
System Support Technician III Resume
Objective : 6 years of professional experience in IT or related fields. Clear communication, interpersonal and organizational skills are strengths possess. Work-ethic and energy results in me being a quick learner and forming cohesive teams. both an optimistic and solution oriented person, dedicated to achieving results and problem solving.
Skills : Business Development, Business Analyst, Mentor, Leadership, Telecommunications.
Description :
Supported for VDI labs: pool creation, and application installations using Vmware, and ECHO Setup and configuration of application servers used for classroom instruction.
Updated software, passwords, etc.) for the purpose of ensuring compliance with group policy and departmental guidelines.
Evaluated malfunctions of computer hardware and/or software and network applications for the purpose of determining appropriate actions to maintain computer and network operations.
Regularly attended meetings for the purpose of conveying and/or gathering information required to perform technical problem solving installing hardware, software patches, application software peripherals and network applications for the purpose of maintaining a safe and effective site operation.
Routinely performed involves performing the initial software and security set-up of workstation computers, mobile devices and other peripherals for the purpose of meeting the computer processing and mobile device needs of corporate employees.
Supported 1000+ IT hardware components and video conferencing equipment.
Provided system and network configuration support for 700+ local and remote users.
Experience
0-2 Years
Level
Entry Level
Education
B.A. In Fine Arts
System Support Technician II Resume
Objective : 5 years of professional experience in IT or related fields. Clear communication, interpersonal and organizational skills are strengths possess. Work-ethic and energy results in being a quick learner and forming cohesive teams. both an optimistic and solution oriented person, dedicated to achieving results and problem solving.
Skills : Business Development, Business Analyst, Mentor, Leadership.
Description :
Maintained detailed and organized inventory management through the use of Microsoft KACE 1000 asset management system.
Installed and maintained training rooms for new employees through the use of cable management and network configuring.
Managed and maintained user accounts through the use of Active Directory.
Led the implementation of new employee system imaging through the use of Microsoft KACE K1000.
Configured telephone and teleconference equipment for the use of corporate meetings.
Assisted employees with software issues such as software updates, software glitches, and needed software installs.
Designed and planned guest customer workstations such as computer, t-shirt template books, and color palates for the use of direct support from internal employees.
Experience
0-2 Years
Level
Entry Level
Education
B.A. In Fine Arts
System Support Technician I Resume
Summary : Customer-oriented problem solver who strives to provide the highest quality work while pursuing the interests of the company. Endeavors to be an employee that people enjoy working with while performing above and beyond expectations.
Skills : Software Installation, Technician.
Description :
Provided basic desktop support for corporate office, customer support call center, 3 distribution centers, and 125-150 branch locations.
Assisted employees with software issues such as software updates, software glitches, and needed software installs.
Designed and planned guest customer workstations such as computer, t-shirt template books, and color palates for the use of direct support from internal employees.
Supported 200+ users using Windows XP operating systems.
Set up wireless Network in warehouses to support RF Guns Back up 6 servers daily using Symantec.
Provided support for over 1,374 systems in the county for various government departments.
Responsible for security for all PCs county wide.
Experience
7-10 Years
Level
Management
Education
B.S. In Systems Engineering
Lead System Support Technician Resume
Objective : Highly accomplished Information Technology Professional with a verifiable track record of managing IT projects and exceeding expectations. Practiced in clarifying business requirements, performing gap analysis between goals and existing procedures/skill sets, designing processes and system improvements to increase productivity and reduce costs.
Skills : Active Directory, DNS, DHCP, Office 365, Group Policy, Apache / PHP / MYSQL / FTP, Windows Deployment Server.
Description :
Successfully managed and maintained a Microsoft Exchange server on Windows Server 2008R2.
Managed, and maintained Windows Server 2008R2 Active Directory, DNS, DHCP, and Windows Deployment Services (WDS).
Configured and installed PC and Apple desktops, laptops, and mobile devices.
Responded to all teacher and student requests for technical support by phone, email, and the inter-office chat service.
Managed staff's expectations and experience to a high degree of technical knowledge.
Created asset tags for company technology equipment and consistently kept inventory up-to-date and logged in database.
Assisted the Network Administrator, Troubleshoot, configured, upgrade, and Repair on hardware.
Experience
0-2 Years
Level
Entry Level
Education
Associate In Computer Science
System Support Technician Resume
Objective : To use skills in troubleshooting and setting up computer hardware and software to improve productivity in a fast paced environment. Skills and Expertise Computer Repair and Networking: Held certifications in Macintosh OSX, Macintosh Desktop and Portable. Expert level troubleshooting.
Skills : MS Office, Adobe, Networking, Administration.
Description :
Maintained and supported for IBM warranties.
Provided extensive support for 7 public schools serving over 4,000 students Configured and deployed over 3,000 .
Supervised 5-8 technicians to insure quality products are assembled, configured, and leave the facility .
Responsible for Intel, Sears, Cisco, and other large accounts Served various roles including Assembler, Technician, and Trouble Shooter.
Prepared and utilized WDS Server using Windows Deployment Toolkit Created custom task sequences for different device models.
Imported and deployed cab files for device drivers, troubleshot driver problems for individual models.
Researched and made decisions on ITSM solutions for company development.
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