A Support Technician takes responsibility for maintaining the computer systems and networks of the employer. A well-written Support Technician Resume emphasizes such tasks as – helping users in using relevant devices and applications; working directly with software and hardware companies; taking accountability for setting up all hardware; making sure the hardware is well-connected to the network; diagnosing and repairing malfunctions, formulating and executing strategies to fix issues; documenting and maintaining IT inventory; reviewing and resolving help desk requests; and escalating issues as necessary.
Even though the job tasks vary from setting to setting, the following skills are universally needed – knowledge of repairing hardware and software issues; an advanced understanding of network wiring and maintaining functional networks; and the ability to diagnose the root cause of the problem. A Computer-related degree is commonplace among job applicants.
Objective : Support Technician is responsible for providing technical support to our customers. This includes troubleshooting and resolving customer issues, providing remote assistance and remote support, and working with sales to provide excellent customer service.
Skills : Mac OS X, Windows.
Level 1 Support for all Dialup, ISDN, DSL, and T-1 internet customers as well as web-hosting customers.
Tasks included troubleshooting, determining causes of, and resolving internet connection and mail problems.
Set up new customers for our services, which involved creating e-mail boxes, radius users, DNS for websites, IIS entries, and entering the customers into accounting.
Traveled to customer locations as needed to troubleshoot network, internet, and hardware complications on-site, or to set up new customers with outstanding issues that could not be resolved over the phone or through e-mail correspondence.
Responsible for ordering and receiving equipment (for both customers and in-house) and maintaining an accurate inventory of equipment on-hand.
Billed customers for recurring services, work orders, and equipment purchases.
Scheduled service calls and customer appointments, prioritized by the severity and nature of the customers' problems or needs, and probable technician availability based on existing appointments.
Helped maintain the internal network and ensured maximum uptime through preventative maintenance, to include Windows Updates (on 2000, XP, XP Home, Win98), Driver Updates, Anti-Virus updates, and server monitoring.
IT Support Technician Resume
Summary : High energy, goal oriented, enthusiastic leader with a customer focused attitude. Unique and exceptional ability to communicate with a wide range of people. Extensive leadership, coaching, team building, and training skills. Excellent ability to communicate operational objectives to team members. Hands on leadership approach to helping others achieve their best. Excellent ability to sell plans, ideas and concepts.
Skills : Microsoft Office Suite, HTML, Quickbooks, Windows Xp, Windows 10, Windows 8, Android, Apple Os.
Troubleshooting and diagnostics for laptop support, home-based networking, some small business networking.
Set up new systems, and established connections with small home networks and small business networks.
Exceeded issue resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 95%100% on all calls (outperforming the average of 90%).
Handled 30+ technical/mission-critical calls daily and consistently met high service standards.
Helping customer design websites to meet their needs.
Managed hiring of new employees that worked well with the company, was responsible for matching individuals to projects within the company.
Oversaw interviewing of new individuals to work for the company, and assisted in making the final decision of hiring new employees.
Bachelor Of Science
Technical Support Technician Resume
Summary : Extensive experience, working and troubleshooting the P.C. environment using dos command. Installing and configuring windows operating systems and applications. Repairing and upgrading PCs and peripherals such as printers, scanners.
Skills : Office 365, office 2013, VOIP, Windows 8, Active Directory, Remedy.
Answer, resolve, and log inbound customer calls, identify issues, and provide suggestions and long-term resolutions.
Educate customers about particular features within the HSPS Dental Software Dentrix and Easy Dental to help them improve productivity.
Document all customer-related conversations, steps and actions taken, and results and resolutions obtained throughout each call through the program Siebel.
Follow proper troubleshooting steps in asking clarifying questions, contacting the correct department for any assistance, and using the appropriate support tools.
Remotely access customers' computers using Bomgar to help and guide them in solving particular issues and errors.
Access customers' servers, workstations, and network to be able to troubleshoot and resolve any complications with the software.
Correct paths to point to the database and other values using the Windows and software registry editor.
Increase learning and applying that knowledge of the HSPS Dental Software Dentrix and Easy Dental every day to provide outstanding customer service to each customer.
Bachelor Of Science
Program Support Technician Resume
Summary : Excellent troubleshooting skills, Great ability to listen and provide technology solutions to meet or exceed desired requirements, diverse experience in hardware/software/networking/Virtualization integration with a strong security emphases, Hands-on infrastructure administrator/manager.
Specialized in the pre-determined area of technology i.e., product hardware, product control software, operating systems.
Identified, analyzed, documented, and communicated failures and irregularities in the process or systems being produced.
Effective and continual participation in improvement activities ranging from process-related issues to peer performance feedback Build and Configured On-Command, Tomotherapy, St.
Installing Windows 2000 and 2003 Server, Linux OS Troubleshoot software and hardware issues related to Server/Clients.
Assisted in troubleshooting user problems relating to OS issues (Win9X, NT, 2000, XP), Network Connectivity, TCP/IP Configuration, Performed upgrades, installation of software, drivers and essential desktop.
Troubleshooting hardware devices like Printer, Modem, etc up to component level.
User rights and permission, disabling and enabling accounts, file and folder permissions and configuring security templates Resolved technical issues pertaining to any hardware or software related problem.
PG In Electronics
Technology Support Technician Resume
Objective : Customer Service professional with over 25 years experience supporting various computer software systems.
Provided telephone support for authorized resellers of one major voice mail manufacturers products and their interface to existing networks, both telephone, and computer.
Assisted, via telephone conversation and remote access software, technicians of all backgrounds in installing voice mail products to work with most of today's popular telephone switch systems as well as integrating voice mail features into the end-users Novell, NT, and OS/2 networks.
Became efficient in dialing into computers via modem and investigating problems at remote sites.
Promoted to senior technician, in charge of handling the more challenging customers and accounts.
Provided training to other support technicians in network fundamentals and in basic PC troubleshooting and repair.
Assisted other support technicians as needed when difficult problems arose.
Worked with QA department in resolving late Beta field-testing integration issues.
Extensively documented all problems as reported by resellers, and all steps taken to resolve these problems.
Bachelor Of Science
Desktop Support Technician Resume
Summary : Many years experience in the travel industry having worked for Thomson for 6 years in several different job roles. I also have much experience in customer services. High standard of customer service as well as a caring and empathetic nature and have all been working with the general public as well as all other stakeholders both directly and indirectly at different levels.
Skills : MS Office, Windows 7, Hardware, Windows 8, Software Development, Active Directory.
Provided telecommunications support for business partners while ensuring excellent call quality for customers.
Served as a central point of contact for Voice Operations issues: event notification, coordination, conferencing & event reporting from the NOC.
Maintained detailed records of all communication time issues reported to enable tracking of suppliers' performance against agreed service levels (SLA's) and processed investigations.
Identified issues that caused echoes when converting a VoIP call into a PSTN call.
Created Auto Attendants and provided support for issues, tickets, or changes for business partners.
Ensured all change control processes were adhered to for communication activities: risk assessment on disruptions, unplanned outages, changes to the WAN/LAN infrastructure.
Regulated email accounts, maintenance contracts, passwords, and billing issues regarding on-line customer accounts via SAP and CARE SAP.
Managed relationships with internal customers, end-users, and external suppliers/vendors.
Bachelor's In Computer Science
Junior Support Technician Resume
Objective : Recently experienced a major life shift and holistic healthcare industry. Passion for healthy lifestyles, holistic nutrition and mind body transformation.
Skills : Microsoft Office, Adobe Acrobat Professional, Adobe Acrobat Professional, Microsoft Word, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Powerpoint, Microsoft Access, Microsoft Project.
Managed a multiple department Microsoft Access database tracking performance improvement initiatives.
Ensured that all data and personnel actions conformed to the approved procedures and processes.
Analyzed data and formulated reports in order to interface with employees and department leaders regarding tasks/actions and created personalized ad hoc reports for individual requests.
Trained new department employees on how to prepare reports, guides, matrices and materials using multiple department software interfaces.
Attended Review Board meetings, scribed meeting minutes as well as managed the agenda and flow of the meeting.
Ensured the written closure packages were complete and database records accurately reflected the governing review board's decisions, then scanned the approved package and uploaded into the Corrective Action Program database.
Scheduled multiple weekly meetings in Outlook, and created agendas and completed meeting minutes.
AA In Mass Communications
Senior Support Technician Resume
Summary : Healthcare professional with over 10 years of customer service experience in a variety of settings and over 3 years of supervisory experience and training Recognized for outstanding Academic Achievements.
Skills : Knowledge of computer operating systems, hardware and software.
Repaired and re-installed software such as operating systems, and applications that were not working such as Windows XP through Windows 10.
Performed diagnostic tests and repaired malfunctioning hardware and software.
Build a computer lab in the school over the summer break.
Connected each computer to the server and Diagnosed, installed, configured and repaired computer systems and software. Set up, tested and configured networks, desktops, laptops and printers.
Resolved technical issues for clients in person, on the phone, remote access (through Microsoft remote access and TeamViewer software) and through e-mail.
Installed motherboards, processors, RAM and graphics cards.
Troubleshoot RAM, Internet, Hard Drive, and connectivity issues and resolved problems accurately and efficiently.
Performed diagnostic tests and repaired malfunctioning hardware and software.
System Support Technician Resume
Headline : To acquire a position with your organization that offers challenge and opportunity for my career development and where I can contribute my knowledge and experience while serving the organization to the best of my abilities.
Skills : Avaya, Cisco Voice.
Identified and provided managers with data required for making decisions on the administrative and programmatic aspects of maintenance and operations.
Responsible for directing, planning, scheduling, and coordinating work order activities.
Develop life cycle cost analyses of projects or performing cost-benefit or economic evaluations of current or projected programs.
Created reports and reviewed records of activities to ensure progress is made to project objectives.
Researched industry best management practices, trends, benchmarks, new and innovative processes, and regulatory requirements.
Designed and developed quality training videos using instructional technology (LMS, Captivate, and Presentation). Created useful and pertinent web content.
Designed and developed quality videos, presentation, and materials for training users.
Client Support Technician Resume
Summary : Worked in the hospitality and travel industry for close to a decade before deciding to change industries in order to have a more challenging and fulfilling job in the IT field.
Skills : A+ Certified, Active Directory, Windows OS, Apple OS,.
Set up and perform routine maintenance on-campus workstations and networks.
Provided technical support via phone, remote desktop, and Skype in order to solve a wide range of technical issues.
Installed McAfee antivirus on all campus workstations and employee personal computers.
Installed upgrades to classroom and office computers including processors, graphics cards, sound cards, projector screens, 2-3 monitor displays, and surround sound.
Used a Remedy ticketing system to coordinate, solve and document customer service technical issues across the entire region.
Extensive use of Active Directory to make group policy changes.
Coordinated with faculty and staff from local high schools to provide technical support for iPads and MacBooks.
Cisco server installation and maintenance.
Computer Information Technology
Test Support Technician Resume
Summary : A potential asset to your organization with combined 5 years of sales and management experience. Proficient in Microsoft Office, Excel, Powerpoint, Word, Confluence, NetSuite, Zendesk, and Google Apps for Work. Stellar communication skills with a relationship building forte.
Skills : Microsoft Office, Cisco, Testing, Technical Support, Hardware Installation.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Enter commands and observe system functioning to verify correct operations and detect errors.
Set up equipment, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Install and perform repairs to hardware, software, or peripheral equipment.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Network equipment installation and configuration (routing, QoS, and VOIP).
Tech experience to solve almost any issue under Windows OS and Hardware level.
Knowledge to recommend improvements in software & Hardware configuration.
Network Support Technician Resume
Objective : Excellent team player skills as well as ability to work independently. Well-organized and efficient. Professional demeanor. Ability to quickly adapt to a dynamic managerial fast-paced environment. Self-motivated, assertive and can quickly learn new procedures and methods Dependable - can work without supervision; able to follow directions, both oral and written.
Skills : Superb analytical and problem-solving skills.
Data entry of cash disbursements to QuickBooks, bank statement analysis and reconciliations.
Entered numeric data into Microsoft Excel based invoice programs.
Created and edited Excel formulas to provide proper output for business managers.
Managed large Excel Workbooks with vast formulas to compute proper invoice numbers.
Troubleshoot Network and local printers Install programs such as Microsoft Office 2003, Trend Micro, Anasazi, Install (Win XP, Microsoft Office, Symantec Anti-virus ) other applications on user workstations Performed assistance in preparing individual, partnership, and corporate tax returns.
Prepared and updated client's general ledger.
Communicated via telephone and email with clients and responded to client inquiries.
Administrative Support Technician Resume
Objective : An Engineer in Computer Science, Systems and Networks. Wishing to deploy my knowledge acquired during training at the service of your company, passionate to integrate the professional world.
Skills : Understanding and carrying out oral and written instructions.
Responded to questions, requests, and incidents reported by clients via telephone and email.
Setup and configured new and existing user accounts within Active Directory and provision users for access to Exchange and print services along with Group Policy configurations.
Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues.
Excel in asking probing questions while researching, analyzing, and rectifying problems.
Performed set-up, breakdown, and transport of agency equipment on an as-needed basis.
Documented help desk tickets/resolutions and created equipment inventory lists.
Configured and deployed images within WDS on Microsoft Server 2008 R2.
Support Technician Resume
Objective : Professional Business Systems Analyst with experience that includes working knowledge of Agile and Waterfall development methodologies, Systems Development Life Cycles, and Lean Six Sigma methods pertaining to business analysis and development in various industries.
Skills : 3D Studio Max, Photoshop, Word, Remedy, Premiere, Illustrator,.
Performed troubleshooting and diagnosing for support of Patient Management software applications.
Instrumental in maintaining client relationships, utilizing a wide variety of customer service and support tools.
Performed error testing and small code maintenance for healthcare software applications.
Used proprietary tools to assist in the maintenance of software.
Assisted clients with hardware and software technical difficulties through troubleshooting and analysis.
Documented errors and procedures to assist in future issues.
Wrote documentation reports through online resources and manuals.
Responded to support tickets and assisted in technical support with end-users.