Alarm Dispatcher Resume Samples

An Alarm Dispatcher will take charge of dispatching fire and security alarms for business customers and community members. A Well-drafted Alarm Dispatcher Resume mentions the following duties and tasks – monitoring various systems for alarm signals, ensuring every alarm is properly handled and the appropriate authorities are notified on time, providing response to outbound calls, evaluating emergency signals, managing phone calls and redirecting it to the appropriate department, and ensuring compliance with departmental policies and regulations.

The ideal candidate for the post should demonstrate the following abilities – sound knowledge of computer and software systems, profound knowledge of security procedures and surveillance systems, proficiency in managing emergency situations, and the ability to maintain confidentiality involved in the workplace. Education requirements may range from a high school diploma to an associate or bachelor’s degree in relevant fields.

Alarm Dispatcher Resume example

Alarm Dispatcher Resume

Headline : Obtain a position as a team-player in a people-oriented organization where can maximize customer-service experience in a challenging environment to achieve the corporate goals.

Skills : Customer Service, Data Entry, Clerical, Microsoft Office.

Description :

    1. Respond to alarm events over the phone and accurately document each step taken for historical records.
    2. Dispatch police, fire or guard service over the phone as necessary. Reconcile old accounts, as well as create new accounts.
    3. Answer incoming customer and technician calls and assist as applicable.
    4. Provide excellent customer service Answer multiline phone Filing and maintaining client records Monitoring and processing alarms as they are received.
    5. Educated customers about alarm features and functions Monitored alarms and trouble signals dispatched proper authorities 
    6. Worked with customers to troubleshoot alarm malfunctions Served customers in a variety of capacities to ensure their satisfaction.
    7. Responsible for providing a prompt and accurate response to Alarm Signals Respond to residential and commercial alarm signals.
    8. Alarm monitoring agent, account research, dispatcher, account maintenance, high-quality communication skills, proactive customer service.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Nursing


Alarm Dispatcher/Representative Resume

Summary : A sincere, loyal, and dedicated individual who has a great deal of ambition. Helping others is what want to do for a living and now looking to work in field.

Skills : Supervisory Experience, Sales Force.

Description :

    1. Monitor alarm systems to detect emergencies such as fire and illegal entry into establishments.
    2. Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
    3. Provide a consistently excellent customer experience by maintaining the highest degree of courtesy, confidentiality, and professionals.
    4. Determine response requirements and relative priorities of situations, and dispatch units in accordance.
    5. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
    6. Mentor dispatch agents in customer service, technical assistance, company policy, and procedures.
    7. Cultivate a good relationship with customers and employees while setting an example for new hires on how to provide positive interactions and development.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma


Alarm Dispatcher III Resume

Summary : Customer Service Professional offering office management skills in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently.

Skills : Customer Service Skills, MS-Excel.

Description :

    1. Handle burglary, fire, medical, and environmental alarms in a timely manner following standard alarm procedures.
    2. Verify alarms, dispatch appropriate agents (police, fire, EMT, technician, etc.), and notify alarm customer(s).
    3. Provide outstanding customer service by handling incoming calls to include alarm cancellations, after-hours emergency service.
    4. Provide data entry service to customers and dealers in correcting, adding, and changing account information.
    5. Maintain strict confidentiality by obtaining passwords and following security procedures to protect customer and dealer information.
    6. Dispatch Supervisor: as responsible for day-to-day floor operations including ensuring all operators were on task, maintaining attendance records.
    7. Ensured voice data disks were updated on time to support accurate record keeping.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma

Alarm Dispatcher II Resume

Headline : To obtain an opportunity to demonstrate customer service, leadership and communication skills in a working environment in where have the opportunity to learn and grow.

Skills : Excel, CRM, Microsoft Word, Microsoft Outlook.

Description :

    1. Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests.
    2. Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
    3. Question callers to determine their locations, and the nature of their problems to determine the type of response needed.
    4. Record details of calls, dispatches, and messages. Maintain access to, and security of, highly sensitive materials.
    5. Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service.
    6. Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.
    7. Test and adjust communication and alarm systems, and report malfunctions to maintenance units.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Alarm Dispatcher Resume

Headline : Worked in the customer service/ call center field most of career. From dispatch to insurance. This is the type of work that interest. Type 35-40 wpm, Navigate internet with ease,intermediate knowledge of Microsoft office.

Skills : 50+ WPM, Data Entry, Customer Service, Accounting.

Description :

    1. Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
    2. Tested communication and alarm systems, and report malfunctions to maintenance units.
    3. Questioned callers to determine their locations, and the nature of their problems to determine the type of response needed.
    4. Scanned status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
    5. Relayed information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups.
    6. Received incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service.
    7. Monitored alarm systems to detect emergencies such as fires and illegal entry into establishments.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS

Alarm Dispatcher/Analyst Resume

Objective : Very reliable person and wiling to learn any craft or trade. Learn fast and in a timely manner get what ever job it is that need to be done. Available at anytime for contact.

Skills : Autobody Technology, Mixed Martial Arts Training.

Description :

    1. Monitored residential as well as commercial alarms.
    2. Cleaned our offices and made sure all of the customers that used are a company was taken care of to the best of my ability.
    3. Worked the shifts pretty regular as well as a lot of times both shifts strait.
    4. Mainly the overnight operator/dispatch who monitored the alarms during the night which was the most important shift.
    5. Maintain access to, and security of, highly sensitive materials.
    6. Ensuring the security and safety of our customers with one call resolution, utilizing the telephone and computer to transmit information and compile reports.
    7. Established procedures by relaying information and messages to and from emergency sites, to law enforcement agencies.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Diploma

Alarm Dispatcher/Technician Resume

Objective : Looking for a career in customer service with a company where can showcase customer service skills. Great customer service skills Tons of sales experiences Have health insurance license.

Skills : Customer Service, Data Entry, Clerical, Microsoft Office.

Description :

    1. Worked in a computerized Central Station environment monitoring alarm systems and phone contact with customers.
    2. Handled supervisory, burg, fire, medical, duress, and holdup alarms by dispatching the appropriate way each alarm was to be handled.
    3. Created service tickets on a daily basis and paged out to the technician on call for that area.
    4. Completed daily reports and filed when time allowed. Skills Used Primary skills used were customer service skills.
    5. Able to multitask and work as a team player each and every day.
    6. Prepare for the position and further testing as new procedures came into play.
    7. Helping people get the assistance they require to keep them safe and making them aware of the signal received.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Certificate In CNA

Lead Alarm dispatcher Resume

Summary : Activities usually performed by Alarm Dispatcher are taking incoming emergency calls, determining nature of emergency, forwarding the request to suitable services.

Skills : Technical Skills, Hard Working.

Description :

    1. Monticello N, Y Monitor Local business alarm systems via Central station.
    2. Offer products in services to New Customers. Updates record when requested according to procedures.
    3. Dispatch police and fire department, Data Entry, Hourly Logs Responds to all incoming alarm signals in our automation software.
    4. Deemed appropriate calls the premise, notifies the authorities and calls a list of contacts.
    5. Logs all information into the automation system immediately.
    6. Answers the multi-line telephone system, notifies callers that all calls are recorded, and ensures that they are connected with the appropriate party.
    7. Performs data entry to include the creation of sites, systems, and zones.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Cosmotoligist

Associate Alarm Dispatcher Resume

Headline : Position as a PBX operator Abilities Over customer service Excellent written and verbal communication skills; with an eye for detail Extremely productive in a high volume, high stress environment.

Skills : Hard Working, Management.

Description :

    1. Monitor alarm signals coming into the office. Call responsible party lists to notify of activity.
    2. Dispatch authorities when necessary and canceling (false alarms).
    3. Place the system on a test or by codes or zones. Process alarms as they come in by priority.
    4. Contact customers regarding alarms produced from the system, dispatch proper authorities depending on the alarm received.
    5. Call and let customers know of both high and low priority alarms, dispatch police or fire per instructions, and clear the alarms.
    6. Dispatching appropriate Law Enforcement Agencies Answering multiple phone lines Data entry.
    7. Programming new accounts Customer Service Training new Central Station employees.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS

Asst. Alarm Dispatcher Resume

Headline : To have a job that would enable to use talent and skills as well as contribute to organization's goals and which would provide excellent opportunities for career advancement and personal growth.

Skills : Power Point, Customer Service, Data Entry.

Description :

    1. Collected customer feedback and made process changes to exceed customer satisfaction goals.
    2. Reasonable procedure exceptions to accommodate unusual customer requests.
    3. Addressed customer service inquiries in a timely and accurate fashion.
    4. Maintained up-to-date records at all times.
    5. Developed effective relationships with all call center departments through clear communication.
    6. Ran reports and supplied data to fulfill customer report requirements.
    7. Properly directed inbound calls in phone queues to improve call flow.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Alarm Dispatcher Resume

Summary : Exceptionally sensitive and dedicated Caregiver. Proficient at handling a variety of client issues and problems with kindness and professionalism.

Skills : Technical Skills, MS-Excel.

Description :

    1. Programming new accounts and testing systems with service technicians.
    2. Assisting with receptionist duties and file organization.
    3. Effectively managing a high-volume of inbound and outbound customer calls.
    4. Addressing and resolving customer complaints empathetically and professionally.
    5. Gathering and verifying all required customer information for tracking purposes.
    6. Diffusing volatile customer situations calmly and courteously.
    7. Accurately documenting, researching and resolving customer service issues.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS