A Technical Support Technician will assist employees and customers in solving computer-related issues. Major roles and responsibilities listed on the Technical Support Technician Resume include the following – managing customer’s questions directly or through phone, repairing minor problems related to hardware, software and equipment; writing manuals, training users in hardware and software, installing new programs or equipment, ensuring proper functioning of the computer system, testing and evaluating new technology, conducting electrical safety checks on computer system, and replacing faulty computer equipment parts.
The most sought-after qualifications for the post include – solid understanding of computer hardware and software; technical skills to solve problems, technical knowledge to write training manuals, staying abreast with the latest technologies, and industry-related experience. Getting into this field requires only a high school diploma and proficiency in computers.
Summary : Technical Support/Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction.
Provided basic on-going first-line technical support to school staff and students. Serve as an advisor to school staff for general technical issues.
Troubleshot and repaired minor computer and peripheral equipment problems/issues.
Management of accounts and reporting functions for select instructional applications.
Supported school users with network access issues and reset passwords as needed.
Installed and customized new computers with site-based software/drivers; upgrade/update software as needed.
Provided logistical support for new computers and peripherals (physical setup & placement).
Performed school-specific technical work for division level technology initiatives.
Experience
7-10 Years
Level
Management
Education
Network
Technical Support Technician II Resume
Headline : Experience IT technical support specialist with experience. Thrive in a fast-paced, high volume environment. Excellent communication and interpersonal skills.
Skills : Technical Support, Customer Service, Supervisor, Strong work ethic.
Description :
Worked for the Department of Public Safety assisting LEO's with laptop and desktop issues, resetting or unlocking Ominxx.
Assisted LEO and 911 communications with issues concerning information entered into the system.
Watched queues for stacking issues to make sure queues are down.
Released alt routes for terminals, responding to 2nd hit confirmations and DMV tag access.
Monitored system for alerts from in state and out of state bulletins and forward to correct agencies.
Monitored the BMC ticketing system and assigning or resolving issues.
Opened and closed or assigning BMC tickets from users calling into the TAC center.
Experience
5-7 Years
Level
Executive
Education
Business Administration
Technical Support Technician/Representative Resume
Summary : Thrive in a fast-paced, high volume environment. Excellent communication and interpersonal skills. Builds rapport and relationships with clients, peers.
Skills : Microsoft Office Suite, Web Design, Hardware.
Description :
Troubleshoot client's PCs utilized various software tools, techniques, and processes to investigate and resolve problems.
Determined the proper solution to the problem and discuss with the client how they'd wish to handle it.
Checked all peripherals to ensure proper connectivity to equipment, back up the system, and obtaining all pertinent software keys and updates.
Reloaded operating systems and proprietary programs.
Installed laptops, desktop computers, software, hardware, and peripherals.
Installed and configure network printers and copier machines.
Assisted in maintaining daily backups of servers. Update all software and hardware including drivers.
Experience
7-10 Years
Level
Management
Education
Communication
Technical Support Technician/Analyst Resume
Headline : Seeking a position that will enable to effectively and efficiently implement changes to existing and future development of hardware and software.
Skills : Microsoft Office, Active Directory, DNS, Photoshop.
Description :
Provided exceptional customer service to internal and external customers.
Provided telephonic and electronic technical support for customers who use wireless data products and services.
Provided information on how to set-up/use products and answer presale questions.
Administered tools and online resources for troubleshooting and answering customer questions.
Extensive various Microsoft office products and other online resources.
Successfully utilized computer systems to complete and comply with orders for replacement units of all defective handsets.
Experience
5-7 Years
Level
Executive
Education
BS
Technical Support Technician I Resume
Objective : Provisioning server, troubleshooting machines connected to the provisioning server, updating and rolling out of images to call center computers.
Provided remote desktop application support to over a hundred users.
Managed and Administrator over 500 hundred Active Directory user accounts.
Administrated Active Directory Organizational Units, Group Policy, and procedures for over users.
Technical Support Engineer for Microsoft's on-line Office Suite and Exchange.
Managed and administrated over 500 Exchange Email boxes.
Managed and created Email encryption rules using the Cisco Iron Port appliance.
Administrated and supported on-line SharePoint services. Managed, monitored, and administrated FortiGate rules, policies, and network traffic.
Experience
2-5 Years
Level
Junior
Education
Management
Technical Support Technician/Executive Resume
Headline : A results-driven individual with hands-on customer service and leadership experience. Resourceful and proactive, combine effective communication skills.
Skills : Security, Leadership, Inventory Management, Active Directory.
Description :
Provided technical support for incoming queries and issues related to computer systems, software, peripherals, and hardware.
Responded to queries either in person or over the phone and log issue details in the ticketing system.
Trained computer users both remotely and desk-side if needed.
Maintained the daily performance of computer systems. Walk customers through the problem-solving process.
Installed, modified, and repair computer hardware and software. Run diagnostic programs to resolve problems.
Resolved technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Provided data management and recovery for computer upgrades or crashed hard drives.
Experience
5-7 Years
Level
Executive
Education
Technology
Technical Support Technician/Co-ordinator Resume
Headline : Hardworking, self driven with background in many different professions; team player, reliable, punctual and works well under pressure.
Skills : A Plus and Network Plus, MS-Office.
Description :
Identified and corrected performance issues. Trained users in the proper use of hardware or software.
Ensured proper installation of cables, operating systems, and software.
Installed software, modified and repaired hardware, and resolved technical issues.
Managed call flow and responded to the technical support needs of customers.
Resolved customer issues in a clear, courteous, and straightforward manner.
Demonstrated professionalism and courtesy with customers at all times. Followed up with clients to ensure optimal customer satisfaction.
Built, configured, and setup computer equipment and laptops for new employees.
Experience
5-7 Years
Level
Executive
Education
Diploma
Lead Technical Support Technician Resume
Summary : Telecommunications technician with over installing, servicing, troubleshooting, and maintaining telecom equipment hardware and software.
Skills : Wire Shark, Microsoft Office, Quality.
Description :
Provided end-user technical support to the House of Representatives.
Performed installations, and configurations to computer hardware and software.
Re-Imaged and configured desktops, tablets, and laptops for distribution.
Updated and generated trouble tickets with Remedy Action Request Center.
Maintained and applied security and operating patches and enhancements on desktops and laptops.
Fixed troubleshooting problems with operating systems and applications.
Configured workstations and servers required for incoming employees.
Experience
7-10 Years
Level
Management
Education
BS
Technical Support Technician I Resume
Objective : Talented IT professional specializing in Networking, Security, Inventory Control, and E-Commerce solutions. Accustomed to managing multiple projects and priorities.
Skills : Microsoft Office, Customer Service Skills, Remote Access Software.
Description :
Provided remote technical support for Hershey employees as a subcontractor for System One Inc.
Provided support to all Microsoft Office applications as well as other Hershey proprietary software and administrating users on the domain.
Restored data, operating systems, files, documents, and drivers.
Maintained accurate hardware and software inventories. Repaired and replaced hardware, including motherboards.
Set up and configured hardware and software on company equipment.
Ordered necessary supplies and parts to repair malfunctioning hardware.
Setup up audio and video for onsite meetings and video conferences.
Experience
2-5 Years
Level
Junior
Education
Computer Science
Lead Technical Support Technician Resume
Summary : Experienced and accomplished customer service representative. Looking to leverage experience in trouble-shooting both computer software and hardware.
Skills : Customer Service Skills, inbound, outbound calls, appointment scheduling.
Description :
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Built and maintained successful relationships with service providers, dealers, and consumers.
Support customers with online billing and account issues.
Trained new employees and explained protocols clearly and efficiently.
Provided thorough support and problem resolution for customers.
Assisted customers with technical issues via email, live chat, and telephone.
Maintained records, logs, and the life-cycle of work requests.
Experience
7-10 Years
Level
Management
Education
BS
Asst. Technical Support Technician Resume
Objective : Seeking a position where skills and experience can be best utilized to troubleshoot technical issues and provide exemplary customer service.
Skills : Legal Studies, Technical Skills.
Description :
Provided level one inbound technical support for ATX tax preparer software.
Supported installation on Windows 95, 98, ME, 2000, XP workstations.
Supported installation on Novell, Windows 2000, XP, Windows 2003 servers.
Explained concepts and techniques of the software. Showed clients/users on how to install new tax forms.
Showed users how to update the software to new versions. Diagnosed error messages received by users.
Documented all ticket resolutions using Peregrine ServiceCenter.
Maintained daily tape backup and installed IP phone/Polycom systems.
Experience
2-5 Years
Level
Junior
Education
Computer
Technical Support Technician Resume
Summary : Experience in the Electronic, four years in Semi-Conductor Sector Industry and Computer field with Dell Inc.
Skills : Computer Assembler, Machine Operator.
Description :
Coordinated daily production activities to facilitate production according to the manger's direction.
Coordinated with Production Control to ensure timely material delivery.
Provided new hire and continuation training. Aide manager in meeting production and quality goals.
Assured the availability of functional tooling and facilitates.
Assisted in the incorporation of engineering change orders.
Performed flow analysis to ensure the level loading of daily production line balancing.
Explained over the phone on how to complete tasks using the software.
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