Customer Service Consultant Resume Samples

Customer Service Consultants maintain a healthy relationship with customers by solving their issues or inquiries and queries. The work responsibilities carried out and mentioned in the Customer Service Consultant Resume include – interacting with customers, attending calls, gathering information from customers like name, address, phone number, payment method; giving vital information relating to the purchased product and ensuring that the customer’s problem is solved by taking appropriate feedbacks.

A well-written resume should mention abilities and skills such as customer service skills, computer competencies, tact and the ability to deal with difficult customers, record keeping, accuracy and attention to details. The minimum education requirement expected by most of the employers is a high school diploma or its equivalent. Though, many employers prefer an Associate’s or college degree.

Customer Service Consultant Resume

Objective : High-performing, strategic-thinking professional with more than 16 years in Customer Service Consulting in a service driven industry. I am skilled at relationship building with internal and external clients across the organization and teams. I have strong written organizational, presentation, interpersonal and communication skills. Computer proficient and research fortified.

Skills : Medical Terminology, MS Office, Customer Service, Computer Skills, Data Entry, Negotiation, Typing.

Description :

    1. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
    2. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
    3. Check to ensure that appropriate changes were made to resolve customers' problems.
    4. Determine charges for services requested, collect deposits or payments, or arrange for billing.
    5. Refer unresolved customer grievances to designated departments for further investigation.
    6. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
    7. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
    8. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Medical Administration


Financial Customer Service Consultant Resume

Objective : Highly qualified Customer Service Consultant with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : Accounts Payable, Accounts Receivable, Word, Excel, Data Entry, Office Clerical/Admin, Dispatch.

Description :

    1. Built an impressive record of achievement across functional areas with increasingly challenging and responsible positions in the wireless telecommunications industry.
    2. Developed and implemented public policy strategy to address critical issues facing the industry and company.
    3. Interfaced with regulatory commissions on the federal and state level and lead the team responsible for tariff and technical filings.
    4. Designed and implemented new service pricing structures across six markets.
    5. Lead a seven-person team responsible for regulatory transitional issues for a newly formed J.V.
    6. Directed team is responsible for the successful award of FCC license renewals.
    7. Designed and implemented new service offerings and pricing structures across six markets.
    8. Developed methods and procedures for sales and customer service and rolled out a continuation skills training program.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Marketing Management


Customer Service Consultant II Resume

Objective : Experience working with diverse populations, including the elderly and individuals who are developmentally disabled. Excellent time management skills and proven ability to work in an unsupervised setting.

Skills : Microsoft Office, Adobe, iMovie, Photography, Customer Service, Event Planning, Social Media Marketing.

Description :

    1. Resolve customer issues regarding claims, deductible amounts, and covered procedures on their dental or vision policy.
    2. Review dental claims to verify whether they need to be reprocessed, as well as explain to customers on the reasons for denial.
    3. Additionally, looks up payments on dental claims to see whether they have been paid or not.
    4. Provide information about payments for dental claims to dentist offices.
    5. Ensure that all procedures are followed, and that every call is notated in detail as to what was done.
    6. Make sure each customer, whether a policy holder or a dentist office, feels as though they are being taken care of.
    7. Ensuring that customers receive whatever materials they may need such as identification cards, schedule of benefits, and dental directories.
    8. Coordinate with multiple departments, to make sure that requests are handled properly and timely.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Customer Service Consultant II Resume

Objective : To obtain a position that allows me to utilize my 17 plus years of experience in customer service, office administration and client relationship management.

Skills : Marketing, Social Media, Retail, Inventory, Sales, Customer Service, Communications, Social Networking, Web Design, Web Development, Photography, Creative Writing, Administrative Skills.

Description :

    1. Ensures and provides quality service to both internal and external customers.
    2. Taking inbound calls from customers regarding policy coverage, billing and follow up questions.
    3. Responsible for actively ensuring the retention of the organization's customer base which includes promoting the organization to existing customers.
    4. Providing quotes on current policies and up selling Progressive products and services.
    5. Anticipating customer needs and assisting them in making decisions on current and additional coverage.
    6. Assisting customers in navigating Progressive website as well as helping insure that the proper documentation has been signed and submitted electronically.
    7. Reviewing customers policy to ensure that they are getting the best rate and all available discounts.
    8. Supporting and participating in the organization's Continuous Improvement Program.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Business Management

Customer Service Consultant III Resume

Objective : Over 10 yrs in various clerical & administrative positions such as A/P, A/R, Data Entry, Dispatcher & Customer Service. Interested in working in a clerical/office setting job which provides medical & dental benefits.

Skills : SQL, Tableau, Excel, Microsoft Office.

Description :

    1. Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
    2. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
    3. Transmit information or documents to customers, using computer, mail, or facsimile machine.
    4. Hear and resolve complaints from customers or the public.
    5. Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
    6. Schedule appointments and maintain and update appointment calendars.
    7. Keep a current record of staff members' whereabouts and availability.
    8. Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Customer Service Consultant III Resume

Objective : To provide an adequate, knowledge-based education for students in grades PreK-6. To develop the educational, behavioral, and social skills of lifelong learners.

Skills : Customer Service, Teaching, Teaching Preschool Toddlers.

Description :

    1. Served as the primary point of contact for all agents, lien holders, and customers for all policy related inquiries within the laws, rules, and regulations of most states' insurance claims and underwriting guidelines.
    2. Completed contact forms and prepared address records via computer.
    3. Determine charges for services requested, collets deposits and payments, and/or arrangements for billing.
    4. Perform and clerical duties using a computer to update data or information of or pertaining to policies.
    5. Communicated effectively and interacted with customers in a professional and courteous manner at all times.
    6. Processed and/or routed transactions and all other inquiries using established procedures.
    7. Referred unresolved customer grievances to designated departments for further investigation.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Customer Service Consultant I Resume

Summary : Looking to further my knowledge and experience with a growing company with a proven record. Highly organized and able to quickly prioritize multiple assignments with high quality results. I have strong analytical skills, as well as excellent written and oral communication skills. Able to maintain accuracy and exceed production standards and have a strong knowledge of healthcare reform policies and procedures.

Skills : Nursing Care Skills, vitamin/supplement knowledge, merchandising, certified esthetician.

Description :

    1. Reviewed and adjudicated claims in accordance with claim processing guidelines.
    2. Handled customer service inquires and problems via telephone, internet, or written correspondence.
    3. Acted as a subject matter expert by providing training, coaching or responding to complex issues.
    4. Handled telephone and written correspondence from varied sources (providers, members, plan sponsors, attorneys).
    5. Reviewed claims cost payments in order to respond to all requests for reconsiderations or appeals.
    6. Made outbound calls if necessary for client follow-up.
    7. Explained customer/member specific plan of benefits along with member's responsibilities in accordance with contracted arrangements.
    8. Processed rework claims to minimize customer hand-offs and improve single call resolution.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Master of Science

Sr. Customer Service Consultant Resume

Objective : Quality focused talented Administrative Professional with background in accounting and finance, Dental and Medical Terminology and Dental office Administration. Extensive knowledge of Misoft Excel, QuickBooks, Dentrix, Dexis, and Eaglesoftsoftware. Continually maintains a positive attitude while interacting with demanding clients.

Skills : Professional Phone Ediquette, Articulate, Flexibility,.

Description :

    1. Greeted customers in a timely fashion, while quickly determining their needs.
    2. Educated customers about the brand to incite excitement about the company's mission and values.
    3. Determined customer needs by asking relevant questions and listening actively to the responses.
    4. Built relationships with customers to increase likelihood of repeat business.
    5. Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
    6. Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a 85% success rate.
    7. Recommended merchandise to customers based on their needs and preferences.
    8. Completed all cleaning, stocking and organizing tasks in assigned sales area.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Certificate In Dental Assisting

Jr. Customer Service Consultant Resume

Headline : Eight Years of Customer Service experience in Public Tele/Comm and Banking sectors Two Years of Customer Service experience in Computer & Information Technology Two Years of Sales and Customer Service in Automotive Sales.

Skills : Customer Service, Cashier, Stocking.

Description :

    1. Actively advised Customers regarding computer servers that enabled large data storage.
    2. Interlocked with aligned Sale Representative to process bid renewals, re-pricing/change of validity period, and manage them through the approval process.
    3. Collaborated with IT department on computer parts that needed redesign.
    4. Submitted part number change requests and managed them through their lifecycle.
    5. Utilized Sales Force software to maintain Customer data resulting in an accurate rate of > 95% of the time for efficient recall.
    6. Interlocked with Logistics Department to ensure delivery requirements are met and understood by end-customer.
    7. Collaborated with Finance Department regarding approvals and credit note creation for returned goods.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associate In Arts

Retail Customer Service Consultant Resume

Headline : Currently working to obtain my degree in Communicology with a focus in public relations. More than ready to put in the time and effort it takes to become a top employee in your organization, also a majority of my previous work experience is in the customer service and retail industry.

Skills : Microsoft Office.

Description :

    1. Conversed with customers by telephone in which provided information about products and services.
    2. Acquired orders and canceled accounts as well.
    3. Retained records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
    4. Resolved customers' billing issues such as exchanging merchandise, refunding money, and adjusted bills.
    5. Checked to ensure that appropriate changes were made to resolve customers' problems.
    6. Called customers in response to inquiries and notified them of claim investigation results.
    7. Informed clients of any planned adjustments.
    8. Referred unresolved customer grievances to designated departments for further investigation.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business Administration

Asst. Customer Service Consultant Resume

Objective : Over 4+ years of Expertise in Customer Service Provide outstanding customer service on the phone and in person Inbound/Outbound call center experience Respond to questions and concerns about service and escalate calls appropriately Documentation of calls to support company policies Payment Arrangements/ Negotiate Accounts.

Skills : Microsoft Word, Management, Microsoft Excel, Microsoft Excel, Leadership Development, Office Management, Problem Solving, Problem Solving, Relationship Building, Relationship Building, Typing, Time Management, Team Leadership, Team Leadership.

Description :

    1. Evaluate and meet the needs of the customer both stated and unstated.
    2. Research any complicated billing or policy issues and follow up with the customer until completely resolved.
    3. Document appropriate notes on policy for other departments such as claims or processing.
    4. Educate customers about their coverage and state requirements.
    5. Remain compliant with company and state guidelines when making any change to a policy.
    6. Meet company metrics by offering customers other services such as automatic pay, paperless billing, homeowner's policies, etc.
    7. Collaborate with supervisor and teammates to assist one another in making improvements to individual performance and learn to adapt to changes that occur in the company.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Customer Service Consultant Resume

Objective : Actively participated in the testing and evaluation of new products and experimental services. Positive customer interaction and satisfaction in every aspect of the supported business models.

Skills : AS/400, WebFep, Salesforce, moderate computer skills, social media, great telephone etiquette.

Description :

    1. Provided administrative assistance to the disability claims department regarding initial case set-up, payment processing, case management and imaging for all disability claims reported.
    2. Handled non-routine customer service inquiries and entered information into the company database for multiple products and/or services.
    3. Followed-up on customer inquiries not immediately resolved.
    4. Recognized, documented and alerted the supervisor of trends in customer calls.
    5. Provided on-the-job training for new employees.
    6. Handled situations which required adaptation of response and advanced problem solving techniques.
    7. Maintained quality service by following policies and procedures and reporting needed changes.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelors Of Science