Customer Engagement Specialist Resume
Headline : To attain a challenging position that necessitates an aggressive, dedicated individual who is willing to acquire skills essential for the utilization of growth and advancement.
Skills : Microsoft Office Suite, MS-Excel.
Description :
- Managed consumer interactions professionally, efficiently, and with good communication skills.
- Acknowledged and appropriately greet and assist every consumer in a timely manner, attending to consumer questions, complaints.
- Adhered to published policies and procedures and ensure that all consumer interactions are properly documented in SAP CRM.
- Leveraged superior product technical knowledge and resources to resolve consumer product questions, thereby avoiding unnecessary service calls.
- Effectively presented and make recommendations on products; conveying quality, integrity, and a superior understanding and delivery of consumer needs.
- Drove achievement of departmental revenue goal achievement through the sale of extended service agreements, parts, and accessories to consumers.
- Leveraged the voice of the consumer to identify and make recommendations on products, brands, and service improvements.
Experience
5-7 Years
Level
Executive
Education
Diploma
Customer Engagement Specialist II Resume
Headline : An accomplished and highly motivated Information Technology Specialist with extensive experience in Fortune 500 and small start-up companies. Proven expertise in the areas of Internet of Things.
Skills : Peoplesoft, SQL, SAP.
Description :
- Communicated current product features and benefits to the customer.
- Engaged customers in order to provide to them what they need in terms of product and quality services.
- Able to received feedback and take action when appropriate.
- Able to maneuver around the store and stockroom. Ability to delegate and prioritize tasks and responsibilities.
- Supported the Bridgestone / Firestone pilot program answering phone calls across the united states Provide quotes, prices on the latest tires.
- Built a relationship of trust between people, provide sympathy and understanding in accord with customer concerns.
- Resolved an average of customer concerns weekly Completed optional training courses to build product knowledge, and better serve customers.
Experience
5-7 Years
Level
Executive
Education
Filmmaking
Customer Engagement Specialist/Executive Resume
Headline : sales associate; barista; customer engagement specialist; volunteer Creating relationships with customers/clients to represent the quality of the brand and the organization.
Skills : Organizational Communication, Sales, Customer Service.
Description :
- Managed customer's interactions professionally, efficiently, and with good communication skills.
- Greeted and assisted every customer in a timely manner, attending to customer's questions, complaints, and concerns immediately.
- Adhered to published policies and procedures and ensures that all customer interactions are properly documented in SAP CRM.
- Presented and makes recommendations on products; conveying quality, integrity, and a superior understanding and delivery of customer needs.
- Leveraged the voices of the consumers to identify and make recommendations on products, brands, and service improvements.
- Exceeded established key performance indicator metrics such as quality, customer satisfaction, attendance, adherence to schedule.
- Provided back-up support for other queues and departments as necessary.
Experience
5-7 Years
Level
Executive
Education
Ethics
Customer Engagement Specialist/Analyst Resume
Headline : Skilled Customer Service Representative with a high level of professionalism, patience and efficiency Comfortable using office equipment, headsets and telephones while typing and talking.
Skills : Customer Satisfaction, Technical Support, Computer skills.
Description :
- Conducted online banking activities, including setting up accounts for online banking, online bill pay, resetting passwords through vigorous questionnaires.
- Developed and maintains Excel spreadsheets with banking activity such as outbound call campaign results, inactive accounts, personal information.
- Supported the deposit operations team with debit card services and workflow.
- Ordered new debit cards using a Business Process Manager (BPM) system and increases daily spending limits for international use.
- Fully engaged with cardholders to resolve questions/complaints, transactions, products, fees, and services issues.
- Provided a clear understanding of the protection product features and benefits to customers.
- Utilized branded sales, listening, and negotiation techniques when responding to customers and actively works to identify offers.
Experience
5-7 Years
Level
Executive
Education
Diploma
Customer Engagement Specialist/Technician Resume
Headline : Customer Engagement Specialist is responsible for maintaining and optimizing the customer experience through the development of products and services. The CX Specialist will work with the CX team to create a positive, positive brand experience for customers.
Skills : Microsoft Office, Technical Skills.
Description :
- Worked with Area Leadership to ensure department processes fall in-line with expectations and metrics.
- Trained newly hired employees to make certain these policies are adhered to.
- Assisted Area Leadership with interviewing job applicants, to make certain continue to provide a world-class experience to our customers.
- Provided coaching to current employees for process changes/additions.
- Processed Expert for The Connection, a third-party call center, who assists with overflow calls generated through the call center.
- Provided on-site training and curriculum materials at their Illinois facility during the initial rollout of the partnership and perform additional on-site follow-up training as needed.
- Reviewed customer feedback through varying mediums and implement policy changes throughout all departments.
Experience
5-7 Years
Level
Executive
Education
Diploma
Customer Engagement Specialist III Resume
Summary : Proven expertise in the areas of Internet of Things, SAP HANA, Cloud/On-Demand Applications, ERP. Focused on providing incident troubleshooting and resolution services that met or exceeded established SLA's.
Skills : Peoplesoft, SQL, SAP.
Description :
- Worked on numerous applications powered by HANA, including but not limited to: Total Margin Management (TMM), Integrated Business Planning.
- Collaborated closely with implementation partners and customers to ensure proper design and implementation of the Carbon Impact On-Demand application.
- Created analytics and reports based on Business Datasets for various retail space using BusinessObjects Cloud.
- Part of a global Scrum team to help deliver new Products within 3 to 6 months using Agile methodology.
- Provided feedback in Scrum meetings to the Scrum Master and Product Owners for multiple sprints and releases.
- Monitored the status of Sprints and User Stories.
- Monitored progress and reporting status through burndown charts.
Experience
10+ Years
Level
Senior
Education
Electrical Engineering
Lead Customer Engagement Specialist Resume
Headline : Professional seeking employment that allows for growth and constant learning. Also seeking a position that can enhance current knowledge base.
Skills : Quickbooks, SAP, Accounts Receivable, Accounts Payable.
Description :
- Provided customer support to product users. Meet with and report to the board of directors.
- Maintained customer data by entering contact notes after each interaction.
- Worked with customers to create successful email, social media, and event marketing campaigns.
- Utilized HTML coding to create visually pleasing marketing campaigns Maintaining project records via spreadsheet and communication letters.
- Project management from a signature on the sales contract to the installation of fiber optic phone lines/internet access for large business customers.
- Responsible for entering projects to reach the end of month sales goals.
- Presented suicide prevention methods to approximately high school students in northern Colorado.
Experience
5-7 Years
Level
Executive
Education
BS
Customer engagement specialist I Resume
Objective : Key objective is to put through school for child psychology and social work with a business minor.A hard worker, easy learner, and a wonderful people person. Have experience in electronics, customer service.
Skills : Data Entry, Customer Service, General Office Skills, Sales.
Description :
- Assisted members with health plans, educate members with health plans, take payments for health plans.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously. Mastery of customer service management systems and databases.
- Accurately documented, researched, and resolved customer service issues.
- Referred unresolved customer grievances to designated departments for further investigation.
Experience
2-5 Years
Level
Junior
Education
Diploma
Asst. Customer Engagement Specialist Resume
Headline : To obtain an entry level position in a professional business environment. Preferably in Billing while continuing knowledge and education through certification classes.
Skills : Public Relations, Hard Working.
Description :
- Served as DIB Collaborative Information Sharing Environment (DCISE) Collaboration Manager/Outreach Specialist.
- Assisted Chief, Mission Support Division, DCISE Director, and DIB CS/IA Program Management Office in setting event goals and objectives.
- Developed proposals for event-related marketing and public relations.
- Planned, executed, and evaluated DIB events, meetings, and conferences.
- Created a brand experience tailored to the event venue and participants.
- Conducted market research, vendor evaluation, and event surveys for multiple DIB events.
- Planned, managed, and monitored the implementation of collaboration projects.
Experience
5-7 Years
Level
Consultant
Education
Security Emphasis
Customer Engagement Specialist Resume
Summary : Looking for a challenging position with the opportunity to apply the skills which have already acquired and will challenge to expand knowledge and make a meaningful contribution.
Skills : Microsoft Excel, Microsoft Word, Outlook, Social Media.
Description :
- Answered calls and chats and communicate with customers through email.
- Acted as tech support to all customers using our email marketing web-based application.
- Identified and fix problems, errors, and help identify system defects and report accordingly.
- Created and designed Email Campaigns for paying customers.
- Continued and perfect HTML knowledge. Top-performing associate in a row based on company metrics.
- Obtained experience in Campaign Design to help small businesses continue to excel and succeed.
- Developed positive customer relationships through friendly greetings and excellent service.
Experience
7-10 Years
Level
Management
Education
High School