Customer Engagement Specialist Resume Samples

The Customer Engagement Specialist is responsible for the success of the communication channels, as these specialist channels and acts as a point of contact between the organization and its customers. The major duties and tasks listed on the Customer Engagement Specialist Resume include these – recruiting and managing relationship for strategic customers, providing direct response interactions with customers across all channels, engaging customers in an efficient manner, helping the customers in understanding the long-term objectives, carrying out related research, tapping the customer’s needs, and giving an exceptional customer buying experience.

Skills that are preferred for this role include – efficiency in dealing with a variety of customer management programs and software, exceptional communication skills, MS Office familiarity, exceptional telephone etiquette, database management skills, proficiency with internet and social media platform, and extreme level of customer loyalty. Customer Engagement Specialists are expected to have at least a bachelor’s or associate’s degree in management fields.

Customer Engagement Specialist Resume example

Customer Engagement Specialist Resume

Headline : To attain a challenging position that necessitates an aggressive, dedicated individual who is willing to acquire skills essential for the utilization of growth and advancement.

Skills : Microsoft Office Suite, MS-Excel.

Description :

    1. Manage consumer interactions professionally, efficiently and with good communication skills.
    2. Acknowledge and appropriately greet and assist every consumer in a timely manner, attending to consumer questions, complaints.
    3. Adhere to published policies and procedures and ensure that all consumer interactions are properly documented in SAP CRM.
    4. Leverage superior product technical knowledge and resources to resolve consumer product questions, thereby avoiding unnecessary service calls.
    5. Effectively present and make recommendations on products; conveying quality, integrity and a superior understanding and delivery of consumer needs.
    6. Drive achievement of departmental revenue goal achievement through the sale of extended service agreements, parts and accessories to consumers.
    7. Leverage the voice of the consumer to identify and make recommendations on products, brands and service improvements.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma


Customer Engagement Specialist II Resume

Headline : An accomplished and highly motivated Information Technology Specialist with extensive experience in Fortune 500 and small start-up companies. Proven expertise in the areas of Internet of Things.

Skills : Peoplesoft, SQL, SAP.

Description :

    1. Communicate current product features and benefits to the customer.
    2. Engage customers in order to provide to them what they need in terms of product and quality services.
    3. Ability to receive feedback and take action when appropriate.
    4. Ability to maneuver around the store and stockroom. Ability to delegate and prioritize tasks and responsibilities.
    5. Currently, support the Bridgestone / Firestone pilot program answering phone calls across the united states Provide quotes, prices on the latest tires.
    6. Build a relationship of trust between people, provide sympathy and understanding in accord with customer concerns.
    7. Resolved an average of customer concerns weekly Completed optional training courses to build product knowledge, and better serve customers.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Filmmaking


Customer Engagement Specialist/Executive Resume

Headline : sales associate; barista; customer engagement specialist; volunteer Creating relationships with customers/clients to represent the quality of the brand and the organization.

Skills : Organizational Communication, Sales, Customer Service.

Description :

    1. Manages customer's interactions professionally, efficiently and with good communication skills.
    2. Greets and assists every customer in a timely manner, attending to customer's questions, complaints and concerns immediately.
    3. Adheres to published policies and procedures and ensures that all customer interactions are properly documented in SAP CRM.
    4. Presents and makes recommendations on products; conveying quality, integrity and a superior understanding and delivery of customer needs.
    5. Leverages the voices of the consumers to identify and make recommendations on products, brands and service improvements.
    6. Exceeds established key performance indicator metrics such as quality, customer satisfaction, attendance, adherence to schedule.
    7. Provides back-up support for other queues and departments as necessary.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Ethics

Customer Engagement Specialist/Analyst Resume

Headline : Skilled Customer Service Representative with a high level of professionalism, patience and efficiency Comfortable using office equipment, headsets and telephones while typing and talking.

Skills : Customer Satisfaction, Technical Support, Computer skills.

Description :

    1. Conducts online banking activities, including setting up accounts for online banking, online bill pay, resetting passwords through vigorous questionnaires.
    2. Develops and maintains Excel spreadsheets with banking activity such as outbound call campaign results, inactive accounts, personal information.
    3. Supports the deposit operations team with debit card services and workflow.
    4. Orders new debit cards using a Business Process Manager (BPM) system and increases daily spending limits for international use.
    5. Fully engages with cardholders to resolve questions/complaints, transactions, products, fees, and services issues.
    6. Provides a clear understanding of the protection product features and benefits to customers.
    7. Utilizes branded sales, listening, and negotiation techniques when responding to customers and actively works to identify offers.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Customer Engagement Specialist/Technician Resume

Headline : Being able to make a difference by helping others and gaining experience to further career.

Skills : Microsoft Office, Technical Skills.

Description :

    1. Work with Area Leadership to ensure department processes fall in-line with expectations and metrics.
    2. Train newly hired employees to make certain these policies are adhered to.
    3. Assisted Area Leadership with interviewing job applicants, to make certain continue to provide a world-class experience to our customers.
    4. Provide coaching to current employees for process changes/additions.
    5. Process Expert for The Connection, a third-party call center, who assists with overflow calls generated through the call center.
    6. Provided on-site training and curriculum materials at their Illinois facility during the initial rollout of the partnership and perform additional on-site follow-up training as needed.
    7. Review customer feedback through varying mediums and implement policy changes throughout all departments.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Customer Engagement Specialist III Resume

Summary : Proven expertise in the areas of Internet of Things, SAP HANA, Cloud/On-Demand Applications, ERP. Focused on providing incident troubleshooting and resolution services that met or exceeded established SLA's.

Skills : Peoplesoft, SQL, SAP.

Description :

    1. Worked on numerous applications powered by HANA, including but not limited to: Total Margin Management (TMM), Integrated Business Planning.
    2. Collaborated closely with implementation partners and customers to ensure proper design and implementation of the Carbon Impact On-Demand application.
    3. Created analytics and reports based on Business Datasets for various retail space using BusinessObjects Cloud.
    4. Part of a global Scrum team to help deliver new Products within 3 to 6 months using Agile methodology.
    5. Provided feedback in Scrum meetings to the Scrum Master and Product Owners for multiple sprints and releases.
    6. The JIRA tool to monitor the status of Sprints and User Stories.
    7. Monitored progress and reporting status through burndown charts.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Electrical Engineering

Lead Customer Engagement Specialist Resume

Headline : Professional seeking employment that allows for growth and constant learning. Also seeking a position that can enhance current knowledge base.

Skills : Quickbooks, SAP, Accounts Receivable, Accounts Payable.

Description :

    1. Provide customer support to product users. Meet with and report to the board of directors.
    2. Maintain customer data by entering contact notes after each interaction.
    3. Work with customers to create successful email, social media, and event marketing campaigns.
    4. Utilize HTML coding to create visually pleasing marketing campaigns Maintaining project records via spreadsheet and communication letters.
    5. Project management from a signature on the sales contract to the installation of fiber optic phone lines/internet access for large business customers.
    6. Responsible for entering projects to reach the end of month sales goals.
    7. Present suicide prevention methods to approximately high school students in northern Colorado.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS

Customer engagement specialist I Resume

Objective : Key objective is to put through school for child psychology and social work with a business minor.A hard worker, easy learner, and a wonderful people person. Have experience in electronics, customer service.

Skills : Data Entry, Customer Service, General Office Skills, Sales.

Description :

    1. Centennial, CO Assist members with health plans, educate members with health plans, take payments for health plans.
    2. Effectively managed a high-volume of inbound and outbound customer calls.
    3. Addressed and resolved customer product complaints empathetically and professionally.
    4. Gathered and verified all required customer information for tracking purposes.
    5. Defused volatile customer situations calmly and courteously. Mastery of customer service management systems and databases.
    6. Accurately documented, researched and resolved customer service issues.
    7. Referred unresolved customer grievances to designated departments for further investigation.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Asst. Customer Engagement Specialist Resume

Headline : To obtain an entry level position in a professional business environment. Preferably in Billing while continuing knowledge and education through certification classes.

Skills : Public Relations, Hard Working.

Description :

    1. Served as DIB Collaborative Information Sharing Environment (DCISE) Collaboration Manager/Outreach Specialist.
    2. Assisted Chief, Mission Support Division, DCISE Director and DIB CS/IA Program Management Office in setting event goals and objectives.
    3. Developed proposals for event-related marketing and public relations.
    4. Planned, executed and evaluated DIB events, meetings, and conferences.
    5. Created a brand experience tailored to the event venue and participants.
    6. Conducted market research, vendor evaluation and event surveys for multiple DIB events.
    7. Planned, managed and monitored the implementation of collaboration projects.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
Security Emphasis

Customer Engagement Specialist Resume

Summary : Looking for a challenging position with the opportunity to apply the skills which have already acquired and will challenge to expand knowledge and make a meaningful contribution.

Skills : Microsoft Excel, Microsoft Word, Outlook, Social Media.

Description :

    1. Answer calls and chats and communicate with customers through email.
    2. Act as tech support to all customers using our email marketing web-based application.
    3. Identify and fix problems, errors and help identify system defects and report accordingly.
    4. Create and design Email Campaigns for paying customers.
    5. Continue and perfect HTML knowledge. Top-performing associate in a row based on company metrics.
    6. Obtained experience in Campaign Design to help small businesses continue to excel and succeed.
    7. Developed positive customer relationships through friendly greetings and excellent service.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School