Customer Engagement Specialist Resume Samples

Description :

1. Manage consumer interactions professionally, efficiently and with good communication skills.
2. Acknowledge and appropriately greet and assist every consumer in a timely manner, attending to consumer questions, complaints.
3. Adhere to published policies and procedures and ensure that all consumer interactions are properly documented in SAP CRM.
4. Leverage superior product technical knowledge and resources to resolve consumer product questions, thereby avoiding unnecessary service calls.
5. Effectively present and make recommendations on products; conveying quality, integrity and a superior understanding and delivery of consumer needs.
6. Drive achievement of departmental revenue goal achievement through the sale of extended service agreements, parts and accessories to consumers.
7. Leverage the voice of the consumer to identify and make recommendations on products, brands and service improvements.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Communicate current product features and benefits to the customer.
2. Engage customers in order to provide to them what they need in terms of product and quality services.
3. Ability to receive feedback and take action when appropriate.
4. Ability to maneuver around the store and stockroom. Ability to delegate and prioritize tasks and responsibilities.
5. Currently, support the Bridgestone / Firestone pilot program answering phone calls across the united states Provide quotes, prices on the latest tires.
6. Build a relationship of trust between people, provide sympathy and understanding in accord with customer concerns.
7. Resolved an average of customer concerns weekly Completed optional training courses to build product knowledge, and better serve customers.

Experience

5-7 Years

Level

Executive

Education

Filmmaking

Description :

1. Manages customer's interactions professionally, efficiently and with good communication skills.
2. Greets and assists every customer in a timely manner, attending to customer's questions, complaints and concerns immediately.
3. Adheres to published policies and procedures and ensures that all customer interactions are properly documented in SAP CRM.
4. Presents and makes recommendations on products; conveying quality, integrity and a superior understanding and delivery of customer needs.
5. Leverages the voices of the consumers to identify and make recommendations on products, brands and service improvements.
6. Exceeds established key performance indicator metrics such as quality, customer satisfaction, attendance, adherence to schedule.
7. Provides back-up support for other queues and departments as necessary.

Experience

5-7 Years

Level

Executive

Education

Ethics

Description :

1. Conducts online banking activities, including setting up accounts for online banking, online bill pay, resetting passwords through vigorous questionnaires.
2. Develops and maintains Excel spreadsheets with banking activity such as outbound call campaign results, inactive accounts, personal information.
3. Supports the deposit operations team with debit card services and workflow.
4. Orders new debit cards using a Business Process Manager (BPM) system and increases daily spending limits for international use.
5. Fully engages with cardholders to resolve questions/complaints, transactions, products, fees, and services issues.
6. Provides a clear understanding of the protection product features and benefits to customers.
7. Utilizes branded sales, listening, and negotiation techniques when responding to customers and actively works to identify offers.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Work with Area Leadership to ensure department processes fall in-line with expectations and metrics.
2. Train newly hired employees to make certain these policies are adhered to.
3. Assisted Area Leadership with interviewing job applicants, to make certain continue to provide a world-class experience to our customers.
4. Provide coaching to current employees for process changes/additions.
5. Process Expert for The Connection, a third-party call center, who assists with overflow calls generated through the call center.
6. Provided on-site training and curriculum materials at their Illinois facility during the initial rollout of the partnership and perform additional on-site follow-up training as needed.
7. Review customer feedback through varying mediums and implement policy changes throughout all departments.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Worked on numerous applications powered by HANA, including but not limited to: Total Margin Management (TMM), Integrated Business Planning.
2. Collaborated closely with implementation partners and customers to ensure proper design and implementation of the Carbon Impact On-Demand application.
3. Created analytics and reports based on Business Datasets for various retail space using BusinessObjects Cloud.
4. Part of a global Scrum team to help deliver new Products within 3 to 6 months using Agile methodology.
5. Provided feedback in Scrum meetings to the Scrum Master and Product Owners for multiple sprints and releases.
6. The JIRA tool to monitor the status of Sprints and User Stories.
7. Monitored progress and reporting status through burndown charts.

Experience

10+ Years

Level

Senior

Education

Electrical Engineering

Description :

1. Provide customer support to product users. Meet with and report to the board of directors.
2. Maintain customer data by entering contact notes after each interaction.
3. Work with customers to create successful email, social media, and event marketing campaigns.
4. Utilize HTML coding to create visually pleasing marketing campaigns Maintaining project records via spreadsheet and communication letters.
5. Project management from a signature on the sales contract to the installation of fiber optic phone lines/internet access for large business customers.
6. Responsible for entering projects to reach the end of month sales goals.
7. Present suicide prevention methods to approximately high school students in northern Colorado.
   

Experience

5-7 Years

Level

Executive

Education

BS

Description :

1. Centennial, CO Assist members with health plans, educate members with health plans, take payments for health plans.
2. Effectively managed a high-volume of inbound and outbound customer calls.
3. Addressed and resolved customer product complaints empathetically and professionally.
4. Gathered and verified all required customer information for tracking purposes.
5. Defused volatile customer situations calmly and courteously. Mastery of customer service management systems and databases.
6. Accurately documented, researched and resolved customer service issues.
7. Referred unresolved customer grievances to designated departments for further investigation.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Served as DIB Collaborative Information Sharing Environment (DCISE) Collaboration Manager/Outreach Specialist.
2. Assisted Chief, Mission Support Division, DCISE Director and DIB CS/IA Program Management Office in setting event goals and objectives.
3. Developed proposals for event-related marketing and public relations.
4. Planned, executed and evaluated DIB events, meetings, and conferences.
5. Created a brand experience tailored to the event venue and participants.
6. Conducted market research, vendor evaluation and event surveys for multiple DIB events.
7. Planned, managed and monitored the implementation of collaboration projects.

Experience

5-7 Years

Level

Consultant

Education

Security Emphasis

Description :

1. Answer calls and chats and communicate with customers through email.
2. Act as tech support to all customers using our email marketing web-based application.
3. Identify and fix problems, errors and help identify system defects and report accordingly.
4. Create and design Email Campaigns for paying customers.
5. Continue and perfect HTML knowledge. Top-performing associate in a row based on company metrics.
6. Obtained experience in Campaign Design to help small businesses continue to excel and succeed.
7. Developed positive customer relationships through friendly greetings and excellent service.

Experience

7-10 Years

Level

Management

Education

High School