The job description includes serving customers by rendering product and service information, assisting with complaints or orders; and acting as a liaison between the company and the clients. The other core duties are listed on the Client Service Representative Resume as follows – greeting customers and identifying their queries, answering to customer’s questions regarding product or services or orders or payment issues; opening customer account, informing about sales promotion and warranties; processing orders and accepting payments, selling products and services; and resolving issues in a timely manner.
To be successful in this role, the following qualifications are expected – the ability to handle and serve a large number of customers throughout the day; excellent communication skills, telephone etiquette, ability to think fast and come with apt resolutions, computing skills and the ability to meet sales targets. Formal education beyond a high school diploma is normally not required.
Objective : Client Services Representative (CSR) is the first point of contact for our clients. Responsible for answering customer inquiries, resolving customer issues, and managing a call center queue.
Skills : MS Office - Word, Excel, Powepoint, Publisher, Access, Outlook Relius, MCSC Bridgnet, Numerous Custodian Websites SAP, Quickbooks
Description :
Responsible for taking inbound and outbound calls pertaining to medication orders from etc facilities, pharmacies, delivery couriers, and their respective agents.
Utilizes telephone system equipment and a prescription processing system to perform assigned tasks.
Assumes responsibility for the timely and accurate processing of inquiries in accordance with corporate guidelines pertaining to order requests, quality, and productivity.
This position serves as the first point of contact for all clients and vendors contacting the organization to provide world-class client service.
Collect, troubleshoot and verify accuracy of data such as patient demographics, medication, names, strengths, quantities, etc.
Provide information, as requested or needed, to clinical pharmacists and other staff, to assist in the accurate and timely completion of reports and med reviews for various clients.
Document and provide an accurate record of work performed on projects and their status.
Maintain quality standards and a professional image, as determined by management.
Experience
2-5 Years
Level
Executive
Education
Diploma
Client Service Representative Resume
Summary : Enthusiastic customer service representative with in-depth knowledge of sales, account management, investments, and training. Maintain customer satisfaction, contribute to company success, and grow through my experiences.
Skills : 55 Wpm, Multi Tasker, Problem Solver, Minimum To No Supervision, Great Listener, Quick Learner.
Description :
Acts as the day-to-day point of contact for the client designated contact(s) regarding payroll processing related activities.
Manage and maintain payroll processing schedules and related tasks/events on behalf of assigned client/country organizations in accordance with ADP and client requirements.
Perform required tasks and validation steps to ensure production of timely and accurate employee payments, transfer of funds (left) and delivery of appropriate reports and related files for assigned clients.
Conduct timely and accurate processing of cyclical events including month end, quarter end, and year-end related activities.
Ensure effective transition and coordination of processing events between the shared service center and payroll service administrator.
Act as day-to-day liaison with client designated contact(s) for payroll related processing events and system processing inquiries ensuring timely review and resolution of issues.
Ensure ADP performs payroll services based on client requirements while validating that ADP meets required statutory obligations.
Monitor and report on payroll performance metrics related to assigned clients.
Experience
7-10 Years
Level
Management
Education
Diploma
Client Service Representative I Resume
Objective : Known to be a friendly, honest, and fully dedicated individual who is determined to succeed in any given environment, Looking forward for a promotional opportunity to further career and demonstrate abilities.
Skills : Customer Service, Cash Handling, Communication, Technology, Data Entry.
Description :
Followed up with customers, on issues, that could not be handled or resolved immediately.
Handled all inbound customer contact by phone, email or in writing and in person.
Strategize with senior agents on plan implementation and potential cross-selling opportunities within the assigned block of business.
Consult clients on issues involving cobra administration, billing, claims, product marketing, plan analysis, and employee communications.
Assisting cash applications department with processing in house credit card payments.
Consistently provide outstanding customer service and promote the bank's new and existing products.
Elevated customer experience by always greeting clients in a cheerful manner.
Experience
0-2 Years
Level
Entry Level
Education
Associate of Arts
Client Service Representative II Resume
Summary : To be an active employee who contributes to the Mission, Vision, and Values of the company, and to interact, on a professional level with other employees and clients. To give excellent performance, and to translate my experience, knowledge, skills and abilities into value for the organization.
Skills : Computer, Communication, Leadership, Telecommunications, Customer Service
Description :
Research and evaluate transportation subsidies and programs to educate and provide alternative commuting solutions to the customers.
Assists management with company asset allocation to improve and maintain company fleet efficiency goals.
Document, track, and detect trends from customer feedback to provide appropriate solutions for the northern ca market.
Oversee customized cluster analysis developed for potential and established clients for new market penetration.
Support its department with user issues to improve and simplify user experience on the website.
Maintain customer loyalty and relationships through superior customer service.
Experience
7-10 Years
Level
Management
Education
Bachelor of Science
Client Service Representative Resume
Objective : A self-motivated professional seeking to use over 2 years of experience to deliver superior care. Passionate in providing top class medical assistance to patients by using my in-depth knowledge of medical terminology and strong administrative skills.
Responsibilities assisted emergencies and greeted clients with their pets as they approached our facility.
Informed clients on what vet/doctor was in the facility on certain days.
Informed clients on additional documents needed to complete the check-in process.
Communicated with other hospitals and clinics for current medical records.
Distributed faxes and mail to the appropriate vet/doctor, department, and staff.
Educated clients on other options for financial assistance such as care credit and other organizations.
Evaluate, synthesize and communicate diagnostic information to the attending vet and staff.
Experience
0-2 Years
Level
Entry Level
Education
Diploma in Medical Assistant
Operations & Client Service Representative Resume
Summary : Highly organized and detail-oriented, with more than 5 years experience in customer service, always motivated to go above and beyond in hopes to bringing the best results for the company.
Skills : MS Office, Computer Hardware, Technical Support, Customer Service, Sales Support
Description :
Assist customer service representatives with customer research and problem resolution.
Handle customer issues escalated by customer service representatives.
Aggregate currency transactions bank-wide using system generated reports and teller logs.
Ensure coverage of all areas including switchboard, safe deposit box department, front counter, and telephones.
Complete annual performance evaluations and work with employees to determine employee goals.
Maintain documentation regarding employee performance and meet with employees periodically to discuss progress toward work goals.
Conduct monthly audits assess training needs on an ongoing basis and conduct department meetings and training as necessary.
Experience
7-10 Years
Level
Management
Education
Diploma
Client Service Representative Resume
Objective : Service-oriented Client Service Representative who delivers high quality customer service by accurately assessing client needs and recommending the most useful services and products. Personable and professional under pressure and excellent at multitasking.
Skills : Legal Research, Word, Excel, Power Presenatations
Description :
Confer with customers by telephone to provide information about products or services, take payments, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Prepare and complete change of address records, or issue service discontinuance orders, using computers.
Review claims adjustments, patient eligibility, and the current status of insurance with providers.
Experience
2-5 Years
Level
Executive
Education
Diploma
Client Service Representative II Resume
Headline : Proven experience and ability to balance conflicting demands, prioritize and execute. Strong verbal and analytical skills required to evaluate complex documents and translate them to understandable concepts for broad audiences. Ability to evaluate complex rules ®ulations, assess impact on operations and develop operating plans and strategies, communicate and execute changes in a dynamic operating environment.
Skills : Microsoft Office, Cash Handling, Clerikal Duties, Scheduling.
Description :
Communicate directly with clients and their personal advisors on plan administration, including technical and regulatory issues.
Establish and build ongoing relationships by maintaining confidentiality confidentially coordinate with clients.
Participants to ensure all requests are processed within the plan & IRS regulations researching and resolving complex issues relating to plan operations and documents.
Providing on-going plan administration and ensuring compliance with governmental regulations and laws.
Consult directly with plan participants regarding loans, distributions and related tax consequences of distribution requests.
Monitor retirement plan transaction and perform plan administration services and record keeping duties necessary to report transactions and comply with regulatory reporting for all clients assigned.
Responsible for setting the position, cash, margins, and collateral for domestic and foreign accounts for institutional clients of global exchange markets.
Experience
5-7 Years
Level
Executive
Education
Diploma
Billing Client Service Representative Resume
Summary : Strong communication skills Well-disciplined with proven ability to manage multiple assignments efficiently Highly motivated and organized self starter Effective leader that works well in any group.
Skills : Bookkeeping, Sales, And Marketing Of Products. Billing, Collections, And Payment Processing.
Description :
Responsible for effective communications with clients we serve to ensure management and timely billing, payment applications, and collections in a fast-paced, high-volume, environment.
Delegate work assignments to staff and monitor work levels of the department for overall efficiency and effectiveness.
Identify discrepancies and/or inaccuracies in accounts receivable system file reports.
Maintain appropriate staffing level in the department by effectively recruiting, hiring, and training staff.
Maintain current knowledge of laboratory billing laws, rules and regulations.
Work as a team player in conjunction with other billing managers to achieve productivity, accuracy, and consistency within the department.
Verifying balances, billing cycles and patient/customer payments and adjustments.
Experience
7-10 Years
Level
Management
Education
Associate in Business
Client Service Representative Resume
Objective : Responsible and driven customer service, sales and management professional seeking to advance my career in a customer service related position where my exceptional interpersonal and management skills will be enhanced and fully utilized.
Skills : Microsoft Office, Customer Service, Typing, Problem Resolution, Multi-Line Phone System, Data Entry
Description :
Assists community managers with requests for repairs and maintenance in common areas, producing and sending violation notices, annual meeting notices, and other mailings as necessary.
Assists community managers in issuing pool keys and/or gate access cards for certain properties.
Demonstrates a positive, professional, and client-oriented attitude about the company with homeowners, board members, vendors, coworkers, and the public whether a contact is by mail, telephone, e-mail or in person.
Made changes and amendments to accounts per clients request via phone, fax or email.
Performed independent projects as well as CSR team projects for procedural revisions and enhancements.
Anticipated the clients need and proactively identified client issues to develop and deliver the best client experience.
Collaborate with the rn care managers on complex and daily cases to ensure client satisfaction.
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