BPM Consultant Resume
Summary : As a BPM Consultant, provided post-implementation and production support as a level 3 escalation, coordinated and assisted in troubleshooting with the help desk and business contacts as needed for Incident ticket resolution, monitored and supported AWD Custom Email, NSImport / NetServer, custom code, EnCorr, AWD IND Support Email box, and other peripheral AWD Applications daily.
Skills : Business Process Analysis, Process Improvement, Technical Troubleshooting, Application Monitoring
Description :
- Supported patching and testing for AWD-related servers and infrastructure across Windows, Linux, and JAVA environments.
- Conducted comprehensive business process management research and prepared detailed reports for stakeholders.
- Developed, reviewed, and implemented new software applications to meet business needs.
- Delivered innovative solutions to critical areas based on thorough testing outcomes.
- Assisted management in the development of product updates and enhancements.
- Monitored and supported AWD Custom Email and other peripheral applications to ensure seamless operations.
- Collaborated with cross-functional teams to troubleshoot and resolve incidents effectively.
Experience
10+ Years
Level
Senior
Education
BSc IT
Senior BPM Consultant Resume
Summary : As a Senior BPM Consultant, responsible for providing billable consulting services to indirect and direct clients and vendors, devising designing and implementing process solutions based on user requirements, travelling for some assignments often working within a limited time frame.
Skills : Process Improvement, Project Management, Process Optimization, Risk Management
Description :
- Provided expert guidance on business process management projects, enhancing client operations.
- Submitted QA requests to the process Controller promptly, ensuring compliance and quality.
- Compiled and submitted essential data for management reports, facilitating informed decision-making.
- Applied Six Sigma and Lean methodologies to drive process improvement initiatives, achieving measurable results.
- Structured software products, languages, and application standards to align with best practices.
- Conducted remote consulting assignments, delivering solutions that met client needs effectively.
- Led the design and implementation of process improvement initiatives that resulted in a 30% reduction in operational costs across multiple departments.
Experience
10+ Years
Level
Senior
Education
MBA
BPM Consultant Resume
Headline : As a BPM Consultant, responsible for reviewing and mapping business processes into IT architecture, gathering information from all the departments through interviews with department heads.
Skills : Stakeholder Engagement, Problem-Solving, Process Improvement, Java Application Development
Description :
- Identified and designed architecture for business requirements, enhancing process efficiency.
- Drafted comprehensive reports on process flows, ensuring adherence to organizational guidelines.
- Redesigned billing and financial processes, reducing paperwork and improving accuracy.
- Provided innovative solutions for BPM design, administration, development, and testing.
- Analyzed user requirements, prototyped processes, and designed effective process solutions.
- Implemented business logic and process transitions through Java application development, improving system integration.
- Integrated processes into enterprise frameworks and applications using process API (PAPI), enhancing operational workflows.
Experience
5-7 Years
Level
Executive
Education
BSc IT
Assistant BPM Consultant Resume
Objective : As an Assistant BPM Consultant, responsible for performing and conducting within existing standards and architectures, working closely with architects to extend and modify architecture where appropriate, and developing and initiating new software programs and applications.
Skills : Data Analysis, IT Proficiency, Agile Methodologies, Project Management
Description :
- Liaised with BPM Analysts, Technical Engineers, and Project Executives to design solutions that addressed customer challenges and delivered measurable business value.
- Contributed to the development of solutions focusing on process flow, business logic, and user interface enhancements.
- Led solution playbacks to refine requirements and ensure alignment with business user expectations.
- Conducted diagnostic analysis of test results, delivering solutions to critical operational areas.
- Directed research on emerging trends in business process management to inform strategic decisions.
- Facilitated interactive business process discovery sessions, bridging communication between business users and technical teams.
- Developed and maintained modeling skills and knowledge for the assigned business area, ensuring best practices were followed.
Experience
2-5 Years
Level
Executive
Education
BSc IT
BPM Consultant Resume
Objective : As a BPM Consultant, transferred knowledge and skills to modelers in the project and business area, provided direction and supported ARIS users in the project/business area, coordinated ARIS training, and escalated training no-shows.
Skills : Process Analysis, Process Optimization, Process Optimization, Stakeholder Engagement
Description :
- Facilitated process capture and design sessions to align business objectives with operational capabilities.
- Captured as-is and to-be processes using ARIS, ensuring clarity and consistency in documentation.
- Conducted thorough process analysis, providing actionable recommendations for improvement and optimization.
- Created and managed an enterprise process repository, integrating various process frameworks for enhanced accessibility.
- Ensured adherence to SBSA modeling standards and maintained ARIS toolset competency across teams.
- Identified and mentored an ARIS Champion successor, fostering knowledge transfer and skill development.
- Communicated updates on ARIS methods and standards to relevant projects and business areas, ensuring alignment and compliance.
Experience
2-5 Years
Level
Executive
Education
B.S. BA
Associate BPM Consultant Resume
Headline : As an Associate BPM Consultant, responsible for adopting a standard approach across the project/business area, and adherence to SBSA modeling standards, ensuring that all models and relevant attributes are correctly modeled in ARIS.
Skills : BPM Tools, Project Management, stakeholder engagement, change management
Description :
- Managed complex relationships across various professional disciplines, enhancing collaboration and efficiency.
- Utilized innovative problem-solving techniques to drive performance improvements and operational excellence.
- Applied process optimization methodologies to achieve measurable benefits, including cost savings and efficiency gains.
- Executed First Round Quality Assurance on processes modeled by team members, ensuring compliance with standards.
- Provided constructive QA feedback to modelers, fostering a culture of continuous improvement.
- Governed the organization of models and objects within the group folder structure, ensuring proper documentation and accessibility.
- Facilitated the movement of models to and from the Enterprise Library, streamlining access to critical resources.
Experience
5-7 Years
Level
Executive
Education
B.S. BA
BPM Consultant Resume
Headline : As a BPM Consultant, responsible for facilitating the use of existing models when new projects start (re-use), facilitating successful generation and signoff of the FSS document, tracking all Functional System Specifications, Blueprints, and Technical System Specifications that are not modeled, and ensuring that all decisions related to it is logged and communicated.
Skills : Process Improvement, Data Analyst, Project Management, Business Process Modeling
Description :
- Facilitated stakeholder management and monitored ARIS expectations to ensure project alignment.
- Consolidated queries and communicated effectively with the ARIS Team to resolve issues promptly.
- Conducted monthly one-on-one meetings with associates to discuss performance and development.
- Managed Performance Appraisals for aligned associates, fostering a culture of continuous improvement.
- Ensured adherence to quality tools and procedures, enhancing team productivity and quality.
- Collaborated with cross-functional teams to design and document new processes aligned with business goals.
- Implemented process improvements that resulted in a 15% increase in team efficiency.
Experience
5-7 Years
Level
Executive
Education
B.S. BA
BPM Consultant Resume
Summary : As a BPM Consultant, mapped the associates by identifying their educational needs, strengths/opportunities and developing them accordingly for the next /parallel value-adding roles, aligned team members needs with process needs, and clearly defined individual performance rolls up to team output and vice-versa.
Skills : Collaboration, Strategic Thinking, Stakeholder Engagement, Change Management
Description :
- Managed the reporting of Critical to Compliance data, ensuring accuracy and timeliness.
- Leveraged expertise in Business Process Management and project coordination to drive organizational improvements.
- Conducted interviews with business process owners and stakeholders to gather requirements and insights.
- Applied BPM techniques, including process modeling with BPMN 2.0, to enhance workflow efficiency.
- Designed and analyzed current As-Is process flows to identify areas for improvement.
- Developed detailed business process hierarchies, breaking down processes into manageable tasks.
- Utilized BPM tools such as ARIS, Bizagi, and Signavio to model and optimize business processes.
Experience
7-10 Years
Level
Management
Education
MBA
Junior BPM Consultant Resume
Objective : As a Junior BPM Consultant, responsible for hiring new team members and other staff, preparing team reviews every week, and showing the trend of team performance week every week.
Skills : Continuous Improvement, Regulatory Compliance, Business Process Analysis, Process Automation, Lean Six Sigma
Description :
- Led BPM initiatives for diverse clients, conducting thorough process assessments to identify improvement opportunities.
- Collaborated with stakeholders to define and document business requirements, ensuring alignment with organizational goals.
- Designed and implemented innovative process solutions using BPM technologies, enhancing operational efficiency.
- Conducted training sessions for client teams on BPM methodologies and tools, facilitating successful adoption and utilization.
- Implemented process automation solutions, achieving a significant reduction in processing time and operational costs.
- Provided ongoing support and optimization services, ensuring sustained process improvement and client satisfaction.
- Performed in-depth analysis of existing business processes to identify bottlenecks and inefficiencies, recommending actionable solutions.
Experience
2-5 Years
Level
Junior
Education
B.S. in BA
BPM Consultant Resume
Headline : As a BPM Consultant, responsible for playing a key role in the successful implementation of a BPM system, resulting in improved workflow and reduced errors, facilitating workshops and training sessions to enhance process understanding and foster a culture of continuous improvement.
Skills : Stakeholder Engagement, Technical Skills, Business Process Analysis, KPI Development
Description :
- Identified and analyzed issues related to cost, quality, and efficiency, tracing problems to their sources and implementing solutions to eliminate them.
- Redesigned business processes to align with performance targets and organizational objectives.
- Conducted financial analyses to evaluate the cost-benefit of current processes and identify areas for improvement.
- Developed process flow diagrams and documentation to ensure alignment with business strategies.
- Measured, analyzed, and benchmarked processes, adapting to changes in work culture to drive continuous improvement.
- Streamlined business processes to enhance productivity, focusing on cost, time, and quality metrics.
- Reviewed and optimized processes to reduce costs while increasing revenue generation.
Experience
5-7 Years
Level
Executive
Education
B.S. in BA
