A Geek Squad Consultation Agent takes the role of a brand ambassador for the Geek Squad and is also a solutions expert. Common work activities seen on the Geek Squad Consultation Agent Resume include the following – managing the Geek Squad check-in and Check-out experiences for their customers; assisting them in finding a complete solution, coaching the sales team, fostering trust and explaining services and technology to customers; and making sure no customers are left underserved or unserved.
Professional requirements that are commonly expected for the role include – a certain level of relevant prior work experience, customer service expertise, experience in repairing and diagnosing consumer electronics or PC; knowledge of services, technology and business group strategies; and selling skills. To the least a high school diploma or GED is required, however, some positions require an associate’s degree in computer repair or general electronics.
Objective : To obtain a customer service position that utilizes experience in customer service, sales, human resources, and technology use, which requires strong interpersonal and organizational skills, and provides an environment with opportunity for growth and achievement.
Skills : IT Sales, Medical Sales, Business Sales, Direct Sales,.
Description :
Installed software for clients.
Installed shields on clients' tablets and mobile phones.
Responsible for Client education on how to maneuver around Windows 8 and 8.1.
Performed diagnostics on clients' products.
Processed claims on products with a protection plan or under Manufacturer Warranty.
Troubleshot devices upon check-in.
Installed hardware for clients.
Experience
2-5 Years
Level
Junior
Education
Bachelor Of Science
Sr. Geek Squad Consultation Agent Resume
Objective : Dynamic, results-oriented and bilingual Spanish, English professional with innate ability to deepen and retain customer relationships. Extensive background with twelve (12) years in sales, customer satisfaction enhancement and business development for global and divisional operations.
Skills : Decisive leadership in a strong customer, Management.
Description :
Developed and fostered long-term trusting relationships with our customers.
Provided a fast paced retail environment performing computer and mobile related installations and technical support.
Worked for BestBuy as a Geek Squad Agent, performance resulted in sales revenue of US$8200.
Engaged clients using selling skills to build solutions that align with the Client's "definition" of fixed.
Hooked-up and power-on devices that clients are dropping off or picking up for services.
Explained repair process, timing, and potential risks (e.g., data loss, OS restore).
Walked through the repair checklist and demonstrate the fix with the client.
Experience
0-2 Years
Level
Entry Level
Education
College Degree
Jr. Geek Squad Consultation Agent Resume
Objective : Motivated and accomplished experienced Salesman, attentive to details with outstanding follow-through. Proficient in building relationships, negotiating deals, and closing sales. Detail- oriented and innovative self-starter and congenial salesperson.
Skills : Microsoft Office Suite, MySQL database environment, Basic knowledge of C++, .Net, JAVA, Web Design.
Description :
Utilized all relevant tools to ensure quality and consistent client experience.
Offered customized tips and tricks and other relevant services and products throughout the store.
Trained across a large amount of different devices.
Knowledge of Windows 98 to current for software problems, bugs, security measures, malware removal, fixes for these and the hardware repair/replacement for older models to new was constant.
Worked across all forms of Apple products and the correction and any software related issue and malware removal that was needed.
Troubleshot tablets and mobile devices was set through all generations of devices and deriving if the issue was local to the device or a network related issue as all other devices that came through our precinct.
Diagnosed over the phone home theatre, home network, business network, software/hardware.
Experience
2-5 Years
Level
Junior
Education
Computer Science
Asst. Geek Squad Consultation Agent Resume
Headline : Bilingual and hard working individual who is seeking to improve skills by providing services to a company who is willing to help grow as a professional and as a human being. Able to learn new tasks quickly and proficient in growing key customer relationships.
Skills : Windows, Office Suite, Troubleshooting.
Description :
Purchased and every one that was fixed, there was a period of training for every user to be fully taught how to use the system.
Updated both paperwork and electronically to ensure information was kept up to date and to contact the customer with status updates of their ticket and how soon the issue would be resolved.
Knowledge in current and past computer operating systems was required to be able to properly complete point of sales transactions to guarantee the customer received the device.
Understood the life expectancy of the device, including older and current devices for the customers needs was paramount.
Greeted visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Completed forms in accordance with company procedures.
Tested, maintained, and monitored computer programs and systems, including coordinating the installation of computer programs and systems.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
Associate Geek Squad Consultation Agent Resume
Headline : Undergraduate student seeking internship or seasonal employment in the IT field. Geek Squad Consultation Agent is responsible for the technical support of the company’s customer base. The agent is the primary point of contact for customers, providing technical support with a variety of products.
Skills : Advanced In In Microsoft Office And Varios Other Software.
Description :
Read manuals, periodicals, and technical reports to learn how to develop programs that meet staff and user requirements.
Recommended new equipment or software packages.
Diagnosed, troubleshot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Loaded computer tapes and disks, and install software and printer paper or forms.
Performed routine network startup and shutdown procedures, and maintain control records.
Trained people in computer system use.
Assisted customers with technological issues with their computers, phones, and other electronic devices.
Experience
5-7 Years
Level
Executive
Education
Associates In Science
Geek Squad Consultation Agent/Executive Resume
Objective : As An Geek Squad Consultation Agent, responsible for providing personalized customer support to a broad range of customers. The agent will be responsible for assisting customers in a variety of ways, including answering questions and resolving technical difficulties, providing guidance and education on new technologies, and troubleshooting computer hardware.
Skills : IOS, Networks, Data Entry, Time Management.
Description :
Checked out customers at the register and assisting with customer service as needed.
Heckled in computers and devices for issues and repair.
Completed repairs on computers performing tuneups and factory resetting and testing equipment to be geeks quad certified for resale.
Assisted customers with finding items and answering questions about various products.
Assisted customer pickup orders and returns.
Gained more knowledge about various products how they work and how to repair them, advanced technological skills with computers phones and other products.
Improved customer relation and customer service skills.
Summary : To obtain an internship with a reputable company that has a stable technological department, and to utilize as well as enhance
technological skills in this department.
Skills : Proficient in Windows OS and Microsoft Office Suite.
Repaired and helped customers with software and user issues.
Engaged customers using selling skills to provide solutions to their technology challenges.
Worked with the sales team, explaining services and technology to help them achieve business goals.
Developed an approachable, friendly demeanor which puts clients and co-workers at ease.
Took to get the job done right in a positive manner on a consistent basis.
Cultivated ability to prioritize and identify team goals while maintaining high quality individual work.
Experience
7-10 Years
Level
Management
Education
Information Technology
Geek Squad Consultation Agent II Resume
Objective : To work for, with, and lead a highly industrious team to reach their maximum potential. The agent is expected to report to the CSR Manager and work closely with IT staff, sales representatives, and support teams.
Skills : Web Design, Customer Service, Social Media, Graphic Design.
Description :
Strengthened ability to build and maintain positive client relations while exceeding their expectations.
Maintained a high level of empathy, able to understand client's current and undiscovered needs.
Assisted clients with understanding new technology.
Handled basic repairs and troubleshooting.
Gave clients advice on picking out new computers and other technology.
Worked with newest technology, as well as old, on a constant basis.
Troubleshot hardware and software issues with any device.
Experience
2-5 Years
Level
Junior
Education
Associate's
Geek Squad Consultation Agent I Resume
Headline : A highly motivated, talented and detail-oriented Technical Support/Customer Service representative with more than 5 years of experience in the mentioned field.
Skills : IOS, Networks, Data Entry, Time Management.
Description :
Greeted clients, listen to the problems or questions they have, apply quick fixes or education if possible, check clients technology into our system .
Worked on the sales floor.
Responsible for Computer troubleshooting and consultation with clients.
Responsible for Computer diagnostics and repair.
Responsible for Software installation, data migration, virus removal.
Responsible for Customer Service, returns, protection plan fulfillments.
Engaged customers using selling skills to provide solutions to their technology challenges.
Experience
5-7 Years
Level
Executive
Education
Networking Administration
Geek Squad Consultation Agent Resume
Headline : Progressive Customer Service and Sales Associate, with a strong background in supporting revenue increase and goal achieving. Seeking employment opportunities in an environment to provide customer satisfaction while building positive retention and increasing company profits.
Skills : Microsoft Windows Operating Systems, Client support.
Description :
Maintained a high level of empathy, able to understand client's current and undiscovered needs.
Provided answers to clients by identifying problems; researching answers; guiding client through corrective steps.
Improved client references by writing and maintaining documentation.
Participated in development of client training programs by identifying learning issues; recommending instructional language.
Accommodated client disabilities by recommending devices and techniques.
Avoided legal challenges by monitoring compliance with service agreements.
Improved system performance by identifying problems; recommending changes.
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