Geek Squad Agent Resume
Summary : Geek Squad Agent is responsible for providing high-quality customer service and support to customers in a given market. The Agent will work in a retail environment, and will be responsible for supporting computers, cell phones, tablets, televisions and other electronics.
Skills : Windows, Customer Service, Shipping And Receiving.
Description :
- Provided supervision for multiple associates when required. Repair hardware (windows and Mac) for new or existing clients.
- Built client relations through knowledge of product, services, and honesty.
- Repaired software (Windows and Mac) related issues for new or existing clients.
- Identified virus' and malware and remove them through the assistance Geek Squad certified software.
- Performed maintenance, on-site setup, removal of adware/trial version software, optimization of storage space, and processors.
- Provided tech support over the phone or on-site for new or existing clients and resolve the problem in a timely manner.
- Provided sales support to new or existing clients to help upgrade software, hardware, or purchase a new workstation.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Arts
Geek Squad Agent II Resume
Headline : Diverse experience in the customer service, hospitality and communication industry. Interested in event planning , public relations or communication positions.
Skills : Windows Server, Web Applications, Apache, Ubuntu.
Description :
- Engaged customers using selling skills to provide solutions to their technology challenges.
- Worked with customers hands-on to help them understand the issues with their hardware.
- Educated customers on the proper use, care and security of their hardware.
- Worked with the sales team, explaining services and technology to help them achieve business goals.
- Repaired of Windows and OSX based systems such as laptops, tablets, and desktop computers as well as Android and iOS-based devices.
- Cosmetic repaired such as laptop screens, keyboards, computer towers, iPhone screens, and more.
- Advanced security and threat removal on Windows, OSX, and Android-based devices.
Experience
5-7 Years
Level
Executive
Education
Diploma
Geek Squad Agent/Executive Resume
Headline : To obtain a position that utilizes knowledge and ability in industrial and systems engineering. This role should also encourage professional and personal development, as well as, growth within the company.
Skills : IOS, Technical Skills.
Description :
- PC and Mac troubleshooting and diagnosing. Spyware, Malware, Trojans, Virus removal, and formatting.
- Replaced Hardware ie: RAM, Video cards, motherboards, and more.
- Consisted of initial setup, recovery disc creation, anti-virus installation, and new windows updates.
- Vast knowledge of technology, especially computers.
- Very familiar with the hardware, troubleshoot, repair, upgrade, and diagnostics.
- Applied various sales techniques to create engaging goals and productive work, aligned with business objectives.
- Maintained rapport with customers through sales and support.
Experience
5-7 Years
Level
Executive
Education
Computer Science
Geek Squad Agent/Analyst Resume
Summary : Enjoy working with people. Provide excellent Customer care for company. Also heart is in helping animals as well as people.
Skills : Windows, Customer Service.
Description :
- Troubleshot clients computers, tablets, and phones. Provide fix if able to, if not send to next level agent.
- Suggested items that would serve the client's tech needs.
- Installed various software, windows clean install, or upgrades.
- Reset returned computers and certify them before they are returned to the floor for sale.
- Learned and stayed up to date with new technology releases.
- Certified Geek Squad Agent, troubleshooting PCs, game systems, TVs, and other electronic devices quickly finding the source of the problem.
- Advanced Repair Agent with knowledge in repairing a wide variety of software and hardware problems.
Experience
7-10 Years
Level
Management
Education
Information Technology
Geek Squad Agent I Resume
Objective : A self-motivator with high energy and able to work efficiently with productive work habits without supervision. Strong planning skills combined with the ability to coordinate multiple efforts.
Skills : Retail, Computer Skills, Communications, Customer Service.
Description :
- Troubleshoot their issue at the counter to see what's going and then inform the client of the next steps.
- Performed small fixes and setups and if it's a bigger issue hand it off to the Advanced Repair Agent.
- Demo their computer and showed them that the issue they brought it for is now remedied.
- Manage numbers to make sure our ticket completion time and that our surveys are positive.
- Surveyed contacts the client and finds out how can make their experience better.
- Encouraged our team to work together and improve any issues may be having as a team.
- Provided excellent customer service, and train others on positive communication between the agent and the client.
Experience
2-5 Years
Level
Junior
Education
Diploma
Geek Squad Agent/Co-ordinator Resume
Summary : Supervisory experience leading up to forty people o Expertly skilled in computer operations What lack in long-term experience make up with the ability to quickly learn and adapt.
Skills : Microsoft Office. Communication Skills.
Description :
- Checked in electronic devices that customers bring in for repair.
- Diagnosed issues with computers and informing the client on how to resolve the issue.
- Able to complete the work right there at the front counter. Basics in networking, software repair, hardware repair, computer terms, and many more.
- Proficient with Apple, Microsoft, and Android operating systems.
- Able to type close to words a minute with little to no errors.
- Developed the skills needed to run an IT business. Team spirit is very important.
- Helped to implement a plan of action to resolve them.
Experience
7-10 Years
Level
Management
Education
Security
Geek Squad Agent/Technician Resume
Headline : Bursting at the seams with years of experience in the industry. Span the globe hopping from one prestigious internship to another; worked a full-time job while going to school full-time to pay for education.
Skills : Interpersonal skills, Attention to detail, Punctual.
Description :
- Answered user inquiries regarding computer software or hardware operation to resolve problems.
- Conversed with customers to determine details of equipment problems.
- Reassembled machines after making repairs or replacing parts. Oversee the daily performance of computer systems.
- Reinstalled software programs or adjust settings on existing software to fix machine malfunctions.
- Advise customers concerning equipment operation, maintenance, or programming.
- Installed and configured new equipment, including operating software or peripheral equipment.
- Completed repair bills, shop records, timecards, or expense reports.
Experience
5-7 Years
Level
Executive
Education
Business
Lead Geek Squad Agent Resume
Headline : Seeking a customer service position where exemplary public relations skills and knowledge retention can be utilized to improved company productivity and efficiency.
Skills : Vet assistant, Shift Leader, Great with people.
Description :
- Administration Answered Inbound calls from field agents, DFM, administration, store clients, and other call centers.
- Notated orders in all appropriate systems. Make outbound calls to field agents, DFM, administration.
- Created orders for field agents and DFM per their request.
- Participated in training and updates in policy and procedures.
- Worked personal Inbox, Kana, and RSQ Takedown client's complaints and escalations and reach out to the proper channels for resolutions.
- Maintained a handling time under 8:30 minutes and reach team monthly goals.
- Provided in-depth technical support for clients. Virus Removal Operating system installation and configuration.
Experience
5-7 Years
Level
Executive
Education
Networking Technology
Associate Geek Squad Agent Resume
Headline : Management professional with a reputation for meeting the most challenging organizational goals and objectives. Qualifications include experience in the Marine Corps, outstanding leadership capability .
Skills : Customer Success, Windows, Mac OS, IOS, Customer Service.
Description :
- Completed installations to Geek Squad quality of standards both independently or with a team for more complex jobs.
- Wrote cost estimates for all jobs including custom estimates.
- Provided leadership and technical guidance for all Cadets and Agents.
- Clearly communicated the scope of projects with clients.
- Demonstrated strong customer service skills while representing Geek Squad during an installation or repair.
- Trained new employees during Best Buy acquisition. In-store sales and recommendations to customers during purchase.
- Gained the skills needed to properly install device drivers.
Experience
5-7 Years
Level
Executive
Education
Network Administration
Geek Squad Agent/Representative Resume
Summary : Acquiring employment, seeking opportunity to maximize experience, eagerness to learn, and gain new skills to help achieve and maintain company goals.
Skills : Technical Support, Customer Service, Computer Skills.
Description :
- Installed, Repaired, and Renewed Operating Systems of Apple and Microsoft related computers.
- Fixed wifi issues with units, repair network cards with units.
- Responsible for diagnostics, repairs, client relations, along with upkeep of the precinct area.
- Ensured that all morning paperwork is filed and filled. Making calls for follow-ups with current and past clients.
- Related performance metrics to junior agents for training purposes.
- Shipped to and receiving to aid incorrect information when the client is concerned.
- Assisted clients in making the right choices for their technical concerns.
Experience
7-10 Years
Level
Management
Education
Business Management
Geek Squad Agent Resume
Headline : To continue to grow and learn both personally an professionally. To expand on existing knowledge with the knowledge of others; both co-workers and those in position of authority within the company.
Skills : Windows, Customer Service, Shipping And Receiving.
Description :
- Troubleshoot clients computers, tablets, and phones. Provide fix if able to, if not send to next level agent.
- Suggested items that would serve the client's tech needs.
- Installed various software Remove forgotten passwords.
- Reset returned computers and certify them before they are returned to the floor for sale.
- Learned and stay up to date with new technology releases.
- Provided outstanding customer service in a high demand fast-paced environment.
- Provided Hardware support Provided software support for a wide range of different programs.
Experience
5-7 Years
Level
Consultant
Education
AAS
