Geek Squad Agent Resume Samples

A Geek Squad Agent is a brand ambassador who provides exceptional support and services for all problems pertaining to IT issues. The job description may vary based on the client’s requirements, but the Geek Squad Agent Resume gives a list of the following common work activities – providing complete solution to customer’s technical issues, coaching the sales team, building trust among customers, explaining services and technology to customers, and ensuring the customer’s queries and issues are resolved on time.

The most sought-after qualifications for the post include the following – the ability to install software, and hardware; problem resolving skills, the ability to identify and solve technical issues and employ a variety of diagnostic tools; experience with Windows and Apple products; and multi-tasking skills. An associate’s degree in Computer Science, IT or Electronics is commonly seen on job resumes.

Geek Squad Agent Resume example

Geek Squad Agent Resume

Summary : Highly organized analytical professional with superior goal setting, decision-making, and problem solving skills. Solid reputation for having positive impact on both internal and external support.

Skills : Windows, Customer Service, Shipping And Receiving.

Description :

    1. Provided supervision for multiple associates when required. Repair hardware (windows and Mac) for new or existing clients.
    2. Built client relations through knowledge of product, services, and honesty.
    3. Repaired software (Windows and Mac) related issues for new or existing clients.
    4. Identified virus' and malware and remove them through the assistance Geek Squad certified software.
    5. Performed maintenance, on-site setup, removal of adware/trial version software, optimization of storage space, and processors.
    6. Provided tech support over the phone or on-site for new or existing clients and resolve the problem in a timely manner.
    7. Provided sales support to new or existing clients to help upgrade software, hardware, or purchase a new workstation.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Arts


Geek Squad Agent II Resume

Headline : Diverse experience in the customer service, hospitality and communication industry. Interested in event planning , public relations or communication positions.

Skills : Windows Server, Web Applications, Apache, Ubuntu.

Description :

    1. Engaged customers using selling skills to provide solutions to their technology challenges.
    2. Worked with customers hands-on to help them understand the issues with their hardware.
    3. Educated customers on the proper use, care and security of their hardware.
    4. Worked with the sales team, explaining services and technology to help them achieve business goals.
    5. Repaired of Windows and OSX based systems such as laptops, tablets, and desktop computers as well as Android and iOS-based devices.
    6. Cosmetic repaired such as laptop screens, keyboards, computer towers, iPhone screens, and more.
    7. Advanced security and threat removal on Windows, OSX, and Android-based devices.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma


Geek Squad Agent/Executive Resume

Headline : To obtain a position that utilizes knowledge and ability in industrial and systems engineering. This role should also encourage professional and personal development, as well as, growth within the company.

Skills : IOS, Technical Skills.

Description :

    1. PC and Mac troubleshooting and diagnosing. Spyware, Malware, Trojans, Virus removal, and formatting.
    2. Replaced Hardware ie: RAM, Video cards, motherboards, and more.
    3. Consisted of initial setup, recovery disc creation, anti-virus installation, and new windows updates.
    4. Vast knowledge of technology, especially computers.
    5. Very familiar with the hardware, troubleshoot, repair, upgrade, and diagnostics.
    6. Applied various sales techniques to create engaging goals and productive work, aligned with business objectives.
    7. Maintained rapport with customers through sales and support.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Computer Science

Geek Squad Agent/Analyst Resume

Summary : Enjoy working with people. Provide excellent Customer care for company. Also heart is in helping animals as well as people.

Skills : Windows, Customer Service.

Description :

    1. Troubleshot clients computers, tablets, and phones. Provide fix if able to, if not send to next level agent.
    2. Suggested items that would serve the client's tech needs.
    3. Installed various software, windows clean install, or upgrades.
    4. Reset returned computers and certify them before they are returned to the floor for sale.
    5. Learned and stayed up to date with new technology releases.
    6. Certified Geek Squad Agent, troubleshooting PCs, game systems, TVs, and other electronic devices quickly finding the source of the problem.
    7. Advanced Repair Agent with knowledge in repairing a wide variety of software and hardware problems.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Information Technology

Geek Squad Agent I Resume

Objective : A self-motivator with high energy and able to work efficiently with productive work habits without supervision. Strong planning skills combined with the ability to coordinate multiple efforts.

Skills : Retail, Computer Skills, Communications, Customer Service.

Description :

    1. Troubleshoot their issue at the counter to see what's going and then inform the client of the next steps.
    2. Performed small fixes and setups and if it's a bigger issue hand it off to the Advanced Repair Agent.
    3. Demo their computer and showed them that the issue they brought it for is now remedied.
    4. Manage numbers to make sure our ticket completion time and that our surveys are positive.
    5. Surveyed contacts the client and finds out how can make their experience better.
    6. Encouraged our team to work together and improve any issues may be having as a team.
    7. Provided excellent customer service, and train others on positive communication between the agent and the client.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Geek Squad Agent/Co-ordinator Resume

Summary : Supervisory experience leading up to forty people o Expertly skilled in computer operations What lack in long-term experience make up with the ability to quickly learn and adapt.

Skills : Microsoft Office. Communication Skills.

Description :

    1. Checked in electronic devices that customers bring in for repair.
    2. Diagnosed issues with computers and informing the client on how to resolve the issue.
    3. Able to complete the work right there at the front counter. Basics in networking, software repair, hardware repair, computer terms, and many more.
    4. Proficient with Apple, Microsoft, and Android operating systems.
    5. Able to type close to words a minute with little to no errors.
    6. Developed the skills needed to run an IT business. Team spirit is very important.
    7. Helped to implement a plan of action to resolve them.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Security

Geek Squad Agent/Technician Resume

Headline : Bursting at the seams with years of experience in the industry. Span the globe hopping from one prestigious internship to another; worked a full-time job while going to school full-time to pay for education.

Skills : Interpersonal skills, Attention to detail, Punctual.

Description :

    1. Answered user inquiries regarding computer software or hardware operation to resolve problems.
    2. Conversed with customers to determine details of equipment problems.
    3. Reassembled machines after making repairs or replacing parts. Oversee the daily performance of computer systems.
    4. Reinstalled software programs or adjust settings on existing software to fix machine malfunctions.
    5. Advise customers concerning equipment operation, maintenance, or programming.
    6. Installed and configured new equipment, including operating software or peripheral equipment.
    7. Completed repair bills, shop records, timecards, or expense reports.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business

Lead Geek Squad Agent Resume

Headline : Seeking a customer service position where exemplary public relations skills and knowledge retention can be utilized to improved company productivity and efficiency.

Skills : Vet assistant, Shift Leader, Great with people.

Description :

    1. Administration Answered Inbound calls from field agents, DFM, administration, store clients, and other call centers.
    2. Notated orders in all appropriate systems. Make outbound calls to field agents, DFM, administration.
    3. Created orders for field agents and DFM per their request.
    4. Participated in training and updates in policy and procedures.
    5. Worked personal Inbox, Kana, and RSQ Takedown client's complaints and escalations and reach out to the proper channels for resolutions.
    6. Maintained a handling time under 8:30 minutes and reach team monthly goals.
    7. Provided in-depth technical support for clients. Virus Removal Operating system installation and configuration.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Networking Technology

Associate Geek Squad Agent Resume

Headline : Management professional with a reputation for meeting the most challenging organizational goals and objectives. Qualifications include experience in the Marine Corps, outstanding leadership capability .

Skills : Customer Success, Windows, Mac OS, IOS, Customer Service.

Description :

    1. Completed installations to Geek Squad quality of standards both independently or with a team for more complex jobs.
    2. Wrote cost estimates for all jobs including custom estimates.
    3. Provided leadership and technical guidance for all Cadets and Agents.
    4. Clearly communicated the scope of projects with clients.
    5. Demonstrated strong customer service skills while representing Geek Squad during an installation or repair.
    6. Trained new employees during Best Buy acquisition. In-store sales and recommendations to customers during purchase.
    7. Gained the skills needed to properly install device drivers.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Network Administration

Geek Squad Agent/Representative Resume

Summary : Acquiring employment, seeking opportunity to maximize experience, eagerness to learn, and gain new skills to help achieve and maintain company goals.

Skills : Technical Support, Customer Service, Computer Skills.

Description :

    1. Installed, Repaired, and Renewed Operating Systems of Apple and Microsoft related computers.
    2. Fixed wifi issues with units, repair network cards with units.
    3. Responsible for diagnostics, repairs, client relations, along with upkeep of the precinct area.
    4. Ensured that all morning paperwork is filed and filled. Making calls for follow-ups with current and past clients.
    5. Related performance metrics to junior agents for training purposes.
    6. Shipped to and receiving to aid incorrect information when the client is concerned.
    7. Assisted clients in making the right choices for their technical concerns.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business Management

Geek Squad Agent Resume

Headline : To continue to grow and learn both personally an professionally. To expand on existing knowledge with the knowledge of others; both co-workers and those in position of authority within the company.

Skills : Windows, Customer Service, Shipping And Receiving.

Description :

    1. Troubleshoot clients computers, tablets, and phones. Provide fix if able to, if not send to next level agent.
    2. Suggested items that would serve the client's tech needs.
    3. Installed various software Remove forgotten passwords.
    4. Reset returned computers and certify them before they are returned to the floor for sale.
    5. Learned and stay up to date with new technology releases.
    6. Provided outstanding customer service in a high demand fast-paced environment.
    7. Provided Hardware support Provided software support for a wide range of different programs.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
AAS