Hotel Supervisor Resume Samples

A Hotel Supervisor is typically hired to oversee the day-to-day hotel operations and assist the hotel manager and operations manager with all types of management tasks. While the job tasks vary greatly based on the needs of the hotel, the following core and essential duties are identified on the Hotel Supervisor Resume – supervising operations in all hotel departments, supervising front desk operations; handling guest check-in and check-out, room inventory, and the incoming phone calls; managing hotel staffs and ensuring quality experience, interacting with guests, and inspecting guest rooms and all other hotel areas for cleanliness.

Employers look for resumes that denote the following skills and abilities – sales skills; the ability to address customer problems, personnel management, excellent customer service, attention to detail, time management skills, and knowledge of using relevant software. Most employers look for supervisors having a degree in hotel management or hospitality or a related field.

 

Hotel Supervisor Resume example

Hotel Supervisor Resume

Objective : Dynamic Sales and Customer Services professional with over six years of experience. Ability to manage multiple tasks simultaneously with minimum supervision. Continuously improves methods to increase sales and profit within customer service. Exceptional trainer and mentor with skills to motivate individual performance from team members.

Skills : Customer Service, Excel.

Description :

    1. Responsible for the supervision of four front desk clerks, three reservationists, a PBX operator, and a bellman.
    2. Resolved any and all Hotel complaints from guests during the duration of their stay.
    3. Followed and maintained hotel shift checklist for efficiency for guest accommodations and job duties to assigned employees.
    4. Reported, managed, and incident reports during shift.
    5. Addressed and informed the hotel manager about reports.
    6. Issued job duties for PBX operator and bellman.
    7. Assisted with luggage, locate luggage carts for arriving guests for use. Book reservations for guests and cancel reservations at specified cancellation times.
    8. Achieved full occupancy for the hotel.
    9. Applied walk-ins to unused rooms.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Post Secondary Education Program in Human Sexuality


Hotel Supervisor Resume

Summary : Seeks to excel in a Hotel Supervisor position of the dependable organization and great detail, skillfully and efficiently completing continuous work needed as your Transcriptionist.

Skills : Cashiering, MS Office, Leadership.

Description :

    1. Oversaw a team of staff and take responsibility for the smooth running of the hotel, its occupancy levels, and also it's profitability.
    2. In charged of daily operations of all departments, from the laundry service all the way through to organizing corporate hospitality.
    3. Effectively managed the daily operations of the hotel.
    4. Recruited staff, trained them up, and then monitored their performance.
    5. Engaged and motivated staff to do better.
    6. Constantly focused on profitability and growth.
    7. Strived to create a relaxing and welcoming ambiance for customers.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
AAS in Management


Hotel Supervisor Resume

Summary : Seeking a position of Housekeeper in a reputed company where one can utilize cleaning and maintenance skills in order to maximize effectiveness and to use wide experience for the benefit of the organization.

Skills : Leadership, Customer Service, Scheduling.

Description :

    1. Greeted and registered guests.
    2. Answered inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
    3. Monitored the revenue activity of the hotel or facility.
    4. Trained staff members.
    5. Coordinated front-office activities of hotels or motels, and resolve problems.
    6. Participated in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
    7. Collected payments and record data pertaining to funds and expenditures.
    8. Interviewed and hired applicants.
    9. Conferred and cooperated with other managers to ensure coordination of hotel activities.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma

Hotel Supervisor Resume

Objective : Seeks to obtain a Hotel Supervisor position in a highly motivating and challenging environment that provides the best opportunities to grow and utilize potential to the fullest, to achieve the organization's goal while achieving personal goals.

Skills : Customer Service, Management, Strategic Planning.

Description :

    1. Made sure that all bedrooms and areas under responsibility are checked thoroughly at the end of every shift according to Hotel policies and Standards.
    2. Audited money at the end of the day.
    3. Dealt with customer complaints in a professional manner.
    4. Conducted meetings especially brainstorming for the betterment of both company and employees.
    5. Supervised front desk agents along with being the manager on duty in place of the General Manager.
    6. Handled all customer issues appropriately. 
    7. Verified guest's rooms were clean and prepared to the standard.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
BS in Hospitality Management

Hotel Supervisor Resume

Headline : Seeking a Hotel Supervisor position in management that allows utilizing sales and marketing skills, along with delivering 100% customer service. Highly analytical and organized with a demonstrated ability to improve efficiency and effectiveness of programs.

Skills : Microsoft Office, Typing, Documentation.

Description :

    1. Kept guard for any canceled reservations, reservation movements to separate property, or our availability being overbooked for the 4 separate properties.
    2. Inputted and kept track of all clean and dirty rooms before check-in time on a daily basis for the Front Desk.
    3. Assisted in ordering magazines for the Hotel reading decor.
    4. Made the weekly schedule for the Front Desk and 2 supervisors.
    5. Responsible for keeping registrations from every guest check-in organized by day and properly filled and stored away monthly.
    6. Responded to all online incoming emails on rates, hotel info, and other inquiries from our direct website Kept stock count of all office supplies as in ink, paper, letterheads, work envelops, luggage label tags, coffee, and water supplies.
    7. Responsible for notification when running low.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
HS Diploma

Hotel Supervisor Resume

Headline : Seeks to obtain challenging Hotel Supervisor position that enables gaining valuable experience and improve skills set with advancement possibilities and career guidance.

Skills : Team Player, Patient, Quick Learner.

Description :

    1. Managed staff of 30 or more from the front desk.
    2. Managed the strategic planning implementation for guest occupancy.
    3. Handled the daily business reporting for nightly, weekly, monthly & quarterly commissions.
    4. Managed the administrative, maintenance & housekeeping teams for proper services performed for guests.
    5. Delegated all tasks for daily operation procedures.
    6. Reported on office performance to management & corporate communications channels.
    7. Quality standards checked for competencies.
    8. Carried out staff appraisals, managing performance & disciplining staff.
    9. Ordered necessary items for the entire hotel.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma in Business Management

Hotel Supervisor Resume

Summary : Focus is efficient teamwork and complete customer satisfaction. Seeking a full-time Hotel Supervisor position with a leading company bringing a strong work ethic and innovative creativity. Successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor.

Skills : Scanning, Filing, Auditing, Cash Handling, Credit Card Processing, Customer Service, Answering Phones, Microsoft Word, Excel, Dropbox, Powerpoint, Outlook.

Description :

    1. Devoted to ensuring satisfaction to customers.
    2. Determined management, production and quality requirements by asking questions and listening.
    3. Attended company meetings as required.
    4. Maintained a follow-up system that encourages follow through with assigned projects.
    5. Established personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
    6. Reviewed and analyzed actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
    7. Proactively worked to assist others in achieving the organization objectives.
    8. Handled escalated customer service concerns to resolve problem escalated issues.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BA in Environmental Studies

Hotel Supervisor Resume

Headline : A highly experienced Hotel Supervisor with more than 8 years of professional management experience. Focused on building and developing client relationships to establish the highest level of client retention and satisfaction. Proven ability to manage teams of various sizes (10-100 employees) with an emphasis on coaching, mentoring, scheduling, and career development.

Skills : Hospitality, Accounting, Customer Service, Office Management, Administrative Support.

Description :

    1. Worked all positions in the hotel including Night Audit/security.
    2. In charged of new hire orientation, training, and overseeing current staff performance.
    3. Regularly met with management to receive and relay information to the staff.
    4. Guest service will and has always taken priority.
    5. Responsible for managing the hotel staff.
    6. Helped write policies and procedures for the hotel deals with the queries and complaints.
    7. Supervised front desk staff and did the scheduling.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BA in Business Management

Hotel Supervisor Resume

Objective : Seeking a Hotel Supervisor position to enhance skills and understanding of the Business and Technology environment. With work experience and current courses in Information Technology Management, obtaining skills including internal and external technical support, database administration and management, document management, procedural training, and business process improvement through systems.

Skills : Management, Supervisory, Event Coordinating, Marketing, Sales.

Description :

    1. Responsible for multiple teams at 3 hotel locations.
    2. Planned and followed-up of integration of separate systems at multiple locations to achieve efficiency and consistency in operations.
    3. Scheduled and ordered for service staff, responsible for hiring and development of new staff.
    4. Provided feedback and reporting to hotel GM and reviews for staff.
    5. Supervised front desk associates to ensure all hotel policies and procedures, regulations, and standards were followed.
    6. Received, screened, processed, and delivered mail and packages for guests.
    7. Ensured that all arrivals, departures, no shows, extensions, amendments, and guest were related matters.
    Years of Experience
    Experience
    2-5 Years
    Experience Level
    Level
    Junior
    Education
    Education
    BS in Accounting

    Hotel Supervisor Resume

    Summary : A manager is successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Dedicated to ensuring guest satisfaction, and building a repeat client base.

    Skills : Compassionate Team Builder, Bilingual.

    Description :

      1. Watched over and maintain building and staff to ensure the environment is both comfortable, efficient, and secure.
      2. Checked all room to make sure that they are cleaned properly.
      3. Served hotel guests in a nice suit to their comfort.
      4. Oversaw operations of the casino hotel, troubleshoot guest complaints check guests in and out, schedule breaks for employees.
      5. Answered inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
      6. Trained staff members.
      7. Observed and monitored staff performance to ensure efficient operations and adherence to the facility's policies and procedures.
      Years of Experience
      Experience
      7-10 Years
      Experience Level
      Level
      Management
      Education
      Education
      Certified Luthier in Violin Making