Hotel Manager Resume Samples

Description :

1. Plan, organize, staff, direct and control the hotel and operate the hotel in the absence of the General Manager following internal, regional and Hilton Standard policies and procedures.
2. Develop maximum profits through cost and labor control; maintain the highest standard of services to the guests, including maintenance and cleanliness for the guests' rooms and associated facilities; maintain the highest standards of security for hotel patrons and employees and maintain the highest standards of quality and service in the Food & Beverage Department.
3. Carry out all policies and prepare reports established by Hilton and the General Manager; conduct employee performance evaluations as prescribed and ensure that all employees are trained for their positions to maximize service, production and efficiency; control staffing, maximize profits, control costs and ensure the security of the operation.
4. Clearly describe, assign, and delegate responsibility and authority for the operation of the various sub-departments under his/her supervision; conduct appropriate meetings and coordinate with the other department heads to ensure that proper communication leads to guest satisfaction and maximum profit and productivity.
5. Direct and coordinate the Rooms Division operations in conjunction with the General Manager to meet the daily needs of the hotel, including, but not limited to, staffing, forecasting, controlling, and supervision.
6. Direct and coordinate with the Director, Housekeeping to ensure that housekeeping procedures are established to maximize production, regulate linen and housekeeping supplies and to ensure the cleanliness of the facility.
7. Certify that procedures and controls are implemented for the laundry operation.

Experience

0-2 Years

Level

Entry Level

Education

Diploma

Description :

1. Directly contributed to hotel performance by offering expertise, reliability, and continuity in all areas of the hotel management function, successfully improving fiscal performance and profitability annually.
2. Employed vast industry experience to create and implement short and long-term strategic plans that effectively marketed and promoted the hotel to the external community, improving revenue growth.
3. Planned and executed the implementation and management of a new network computerized reservation and online booking system that improved efficiency and service standards.
4. Proactively planned and coordinated the installation and management of the WiFi system that improved Internet access for guests and employees, enhancing client satisfaction ratings.
5. Meticulously managed several complex upgrade projects, working closely with contractors and the engineering department to complete projects on time, within budget, and according to specification.
6. Devised and delivered comprehensive on-the-job training programs to new and existing staff members in all areas of quality assurance, software, front desk services, and customer service.
7. Leveraged proven coaching and mentoring talents to develop an innovative, goal-focused team that worked cooperatively to provide superior standards of service and support to hotel guests.
8. Managed the individual and group booking and reservation function, skillfully optimizing room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.

Experience

5-7 Years

Level

Executive

Education

Hotel Management

Description :

1. Responsible for all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to ownership.
2. Leads the executive committee team in the development and implementation of hotelwide strategies.
3. Responsible for all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to ownership.
4. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations.
5. Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer; ensures core elements of the service strategy are in place to produce the desired results.
6. Analyzes service issues and identifies trends.
   
7. Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.

Experience

2-5 Years

Level

Executive

Education

Society Science

Description :

1. Responsible for maximizing revenue and flow through to GOP and meet or exceed the budgeted EBITA.
2. Create property budget, business plan, and forecasts; manage labor and property level expenses to achieve maximum flow-thru to the bottom line.
3. Responsible for all fiscal management; reconciling all financial accounts, collection of in-house guests balances, as well as direct bill receivables, commission payments for vendors and issuance of refund checks.
4. Monitored inventories of supplies and equipment, ensuring that all purchases are within budget and made from approved vendors.
5. Inspected and documented repairs and improvements, ensuring cleanliness and overall appeal or the property.
6. Worked directly with a regional sales office to coordinate sales and marketing and meet occupancy objectives.
7. Ensured that all guest-related issues are resolved in a timely manner consistent without a brand, its goals, and guests satisfaction objectives.
   

Experience

2-5 Years

Level

Executive

Education

Diploma

Description :

1. Directed daily operations of an independent, mid-sized facility providing nightly, long-term, and contractual lodging with responsibility for guest satisfaction, revenue, occupancy and reservations, cleanliness, and general maintenance.
2. Marketed the hotel to a special event facility in close proximity to the property and led tours for prospective guests.
3. Evaluated current and planned occupancy levels, seasonal trends, and upcoming special events to determine room pricing and availability.
4. Oversaw reservations received from direct calls and provided room availability information to Expedia.
5. Negotiated rates with corporate entities related to extended stay contracts.
6. Recruited, hired, trained, evaluated, and counseled front desk and housekeeping personnel in accordance with state and federal employment regulations.
7. Planned and coordinated a weekly staff schedule to accommodate the ongoing and seasonal needs of the property.
8. Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, departures, special requests from guests, and any operational challenges.

Experience

7-10 Years

Level

Management

Education

Civil Engineering

Description :

1. Managed and oversaw operations of all departments, Front Desk, Housekeeping, Maintenance, Grounds and Security on a daily basis.
2. Managed and monitored all monthly inventor of supplies and equipment for all departments.
3. Ensured purchases made were within budget and by approved vendors.
4. Ensured all departmential staff was properly trained on all Hotel Property Policy and Procedures.
5. Responsible for the hiring, coaching, and discipline of employees Created, implemented, and maintained a work environment that promoted teamwork and enfostered mutual respect, performance feedback, employee recognition, departmental monthly meetings, employee incentives.
6. Managed departmental lunch breaks, shift rotations, purchased and ensured all departmental dress code standards and grooming.
7. Ensured all front desk employees were trained and efficient with new systems and procedures, developed and facilitated training materials.
8. Responded to all emergency situations as needed through property procedures and handled all guest issues and request.

Experience

7-10 Years

Level

Management

Education

Hotel Management

Description :

1. Oversaw and directly managed all day-to-day operational activities including staff performance, housekeeping, revenue management and budgeting, maintenance, security, guest service and guest satisfaction.
2. Ensured all activities aligned with company goals and objectives.
3. Hired, trained, scheduled, managed and monitored staff performance ensuring high service standards and adherence with all company policies and procedures.
4. Maintained the highest standards of service, cleanliness, safety and professionalism with guests.
5. Leveraged and analyzed performance reports to devise marketing strategies to drive increased business.
6. Responded to, and resolved any guest complaints or issues in a timely manner to maintain guest satisfaction.
7. Inspected and evaluated property and services to ensure compliance with all regulations and company standards.
8. Maintained and managed budget and expenditures, supplies, labor resources, furnishings and renovations and drove operations to meet sales and profit margins.

Experience

10+ Years

Level

Senior

Education

Hotel Management

Description :

1. Responsible for the supervision, details and implementation of standards in all hotel departments, front desk, housekeeping and breakfast of a 68 room hotel which includes 4 apartments.
2. Provide overall leadership, guidance and direction to the hotels operating team to provide the highest quality in standards and services to all guests.
3. Ensures cleanliness and sanitation of the interior and exterior of the hotel.
4. Maintains standards as directed by the Clarion Brand.
5. Responsible for the hiring, training and evaluation of the hotel staff to include, front desk, housekeeping and breakfast servers.
6. Monitors guest satisfaction through contact with guests and the use of feedback on Trip Advisor, Medallia and other such platforms.
7. Ensure the accurate and timely completion of all reports and documentation, including schedules, a/r reports, night audit, cash handling and payroll related items.
8. Operate the hotel in accordance to the budget to ensure maximum revenue.

Experience

5-7 Years

Level

Executive

Education

Hotel Management

Description :

1. Demonstrating effective managerial skills by proactively taking the lead, ensuring guest experience a memorable stay, and that all Resort's standards are withheld.
2. Managing front office/all departments and staff for an AAA Four-diamond resort with 200+ rooms and private villas.
3. Resolving guest complaints, responsible for high profile decision-making, analysis, and security.
4. Overseeing the execution of hotel reservations, guest check ins, check outs, incoming multi line switchboard, guest calls, concierge duties as well as bellman/valet, guest messages, packages, and guest amenities.
5. Promoting resort services with enthusiasm, demonstrating resort's superiority.
6. Administrating credit card postings, charge backs, and adjustments.
7. Accountable for training all new hires, resulting in a strong guest service team.
8. Delivered First-rate customer service, team building, and development.

Experience

5-7 Years

Level

Executive

Education

Massage Therapy

Description :

1. Director for the sleek, stylish and quietly elegant hotel, demonstrated leadership and exceptional customer service to guests, employees, sales accounts, tour operators, local community representatives, vendors and competitors.
2. Worked with executive chef and food and beverage director to provide extravagant banquets and also cater cozy conversation circles for the guests.
3. Was directly responsible for the operational success of the hotel.
4. Led the food and beverage, housekeeping and front desk efforts within the hotel.
5. Handled very discriminating guests and their requests.
6. Responded to guest concerns and ensured satisfaction.
7. Ensured that special events exceeded the guests' expectations.
8. Worked directly with the food and beverage manager to respond to hotel events and special occasions.

Experience

2-5 Years

Level

Junior

Education

Hospitality Management

Description :

1. Managed day to day hotel operations, directing, organizing and planning all hotel-services Planned and managed accommodations and other hotel services.
2. Prepared budgets and financial planning for the hotel.
3. Set up a target and achieved sales and profits.
4. Observed and monitored employee's performance to make sure that the company rules and regulations are being followed.
5. Coordinating with the duties of the front- office manager and resolving problems.
6. Maintained daily P&L, labor, and inventory control.
7. Responsible for financial analysis, public relations, human resources, accounting, and payroll.
8. Increased hotel revenue, profits by usingeffective marketing efforts Solicited feedback through questionnaires to evaluate levels of guest satisfaction.

Experience

7-10 Years

Level

Management

Education

Hospitality Management

Description :

1. Opened up both the Lake Charles and Baton Rouge Pinnacle Properties.
2. Responsible for developing an environment that creates excitement for guests and employees.
3. Manage, coordinate and direct the activities of hotel operations, Bell Department, Business Center, Concierge, Housekeeping, PBX department, Retail, Room Service, VIP Services, and Valet.
4. Hire, train, motivate, evaluate and manage staff to ensure superior guest service in a 995 room resort.
5. Work closely with reservations and marketing to control strategic room blocks and the facilitation of room services to guests.
6. Inspect hotel rooms to ensure cleanliness and room updates.
7. Prepare annual budgets while also maintaining and managing the monthly budget with the Profit and Loss statements.

Experience

10+ Years

Level

Senior

Education

Communication