The customer service engineers are involved in understanding the comprehensive or technical part of the product or service provided by the company. These engineers perform dual roles – development responsibilities and product service; a customer service engineer is normally involved in executing the following roles and responsibilities – answering customer calls, preparing documentation, training customers, visiting client location, providing product development feedback, testing equipment and assisting the maintenance technicians.
As this job is all about dealing with customers and products, these engineers should have a thorough knowledge of the product/service; they should have solid researching skills, they should also be well aware of the latest updates and upgrades and be flexible with working times; absolute knowledge of the product and company’s software is an absolute requirement. The educational requirement may vary depending on the employer but most of the eligible Customer Service Engineer Resume depicts a college degree in the engineering field.
Summary : Providing technical support to technicians, repairing and debugging system performance issues, troubleshooting, and repairing system parts.
Skills : Proficient in SAP, Warrior Software, Insite Software, PCRMTE Software, Digital Electronics, Analog Circuits, Microsoft Office, Word, and Excel formats, PLC Fundamentals.
Directly accountable for displaying a high degree of initiative, problem solving, and customer service skills while prioritizing, coordinating, and performing work assignments involving the installation, repair, and servicing of machines and equipment including board and component level electronics.
Partner with sales team to provide technical product knowledge and customer training as needed to ensure customer expectations are exceeded.
Continuously develop technical knowledge of all products and services offered including ID / card printing and embossing machines in order to provide support and assistance to both customers and sales team members.
Serve as a subject matter expert and point-of-contact as needed on escalated technical issues and problems due to experience and a willingness to invest the time required to investigate and develop effective solutions.
Identify and provide additional assistance as needed to support efficient day-to-day operations while regularly interacting with management to establish objectives and to update them on project status and any issues.
Maintain detailed knowledge of technology, equipment, and tools necessary to quickly analyze and determine problem areas, expedite installation, troubleshooting, and repair, and to deliver proficient and timely service.
Monitor delivery of service, produce and review activity reports, uncover opportunities to improve and provide additional customer support, and contribute to improved efficiency, profitability, and cost effectiveness.
Use aptitude in electronics including root cause analysis, functionality testing, maintenance and repair, system optimization, procedure documentation, and electronic components and sub-assemblies to deliver results.
A.A.S. In Electronics Technology
Sr. Customer Service Engineer Resume
Summary : Customer Service Engineer with 20 years of progressively responsible and diverse experience in the troubleshooting, maintenance of vendor equipment including cameras, pagers ATM machines, and PBX equipment also RF Transmitters, and Paging Terminals. Background in Mortgage underwriting, with an Associate degree in Computer Science.
Skills : Advanced knowledge of IT software, Hardware, and Network setup.
Diebold develops implements and services the world's most self-service banking equipment and security delivery systems.
Reporting to Manager of a Customer service, responsible for servicing, and providing preventive maintenance to specific Diebold equipment, and that of other Manufactures.
Results and responsibilities included: Scheduled service and preventative maintenance of all equipment in assigned territory insuring proper functioning of equipment and resulting in reduced downtime.
Analyzed, performed troubleshooting techniques, and performed all necessary repairs on Camera systems, and ATM's.
Reported results and techniques to remedy future problems on similar equipment.
Served as immediate Customer contact for post-installation problems resulting in strong customer acceptance and satisfaction.
Maintained truck stock parts and necessary tools ensuring quick retrieval when necessary.
Organized and updated technical documentation as required.
Customer Service Engineer I Resume
Objective : Versatile, goal oriented Electronics Electro-Mechanical Technician with more than ten years experience in computers, wireless, medical, and service industries. Strong background in troubleshooting techniques, test equipment, and repair techniques, to include ball grid array repair.
Skills : Vat systems; Alarms systems: Pacom, DMP, Focus, Bosch; NVR recorder systems: Verint, 3VR, Genetec; Access systems: Lenel, Pacom, Parabit; Operating Systems: Windows NT 4.0, Windows 95/98, Windows 2K Professional Server, Windows XP Professional, Windows 2003 Server.
Analyzed and repaired HP servers and other networking hardware, and provided clients with outstanding levels of customer service and support.
Made use of established HP protocols and procedures to successfully assess the root cause of technical difficulties and implemented a strategy to resolve them.
Coordinate with multiple engineers, support specialist, and logistic personnel to ensure a timely and successful resolution of client issues.
Key Contributions: Access company trouble ticket system to get customer call information, updating calls, closing calls and ordering parts.
Contacted customers and scheduled appointments for home/office service visits.
Replaced motherboards, memory, hard drives and all other components.
Maintained a high level of customer satisfaction by clarifying customer needs, while ensuring they were met in a timely fashion.
Used diplomacy and tact in all situations to defuse tension and ensure customer satisfaction.
Customer Service Engineer II Resume
Summary : Self motivated, hardworking, reliable Customer Service and IT professional seeking an independent and/or leadership position in a successful, modern, and industry leading company that will utilize my extensive experience and skills in the Customer Service and IT fields to ensure and maintain the company's success. Seeking a position that will keep me challenged and allow me to exercise my existing skills while learning new ones.
Skills : PC Hardware Service And Repair, Network/Internet Security,.
Supported Occam BLC (Broadband Loop Carrier) equipment both remotely and face to face with customers.
Included taking ownerships of tickets in the customer support queue, working with the customer to efficiently and effectively solve any issues they may have, as well as keeping myself familiar with every aspect of our products so as to be able to support them effectively.
Worked with colleagues in the support department as well as other departments to keep the flow of information going smoothly so as to provide the best customer support experience possible.
Frequently traveled to customer locations to help install, configure, and troubleshoot BLC equipment and EMS.
Trained new customers according to standard operating procedures.
Developed internal technical documentation and presentations for support tools and procedures.
Customer Service, Network VoIP, and IPTV solutions, Telecommunications, Call Center,.
High School Diploma
Customer Service Engineer Temp Resume
Summary : To work in a large company utilizing my technical knowledge and expertise. Abilities Maintain Infoprint Solutions printers and all Xerox copiers. Install, configure and install copiers on the network. Excellent electronic/mechanical skills when trouble shooting difficult problems. Work well with technical support and other team members. Able to use laptop and locate parts on site ordering them immediately.
Skills : Design and manufacture any challenging automated systems,.
Respond to tickets, telephone calls, and email messages from customers, technicians, and site support personnel requiring assistance.
Provide direction and guidance to on-site personnel in the installation, testing, and troubleshooting of network components, including (but not limited to) IP routers, Ethernet switches, and wireless access points, mounting hardware and antennas.
Recommend hardware replacement when needed.
Work on complex technical issues that require in-depth evaluation of various factors.
Exercise judgment within broadly defined practices in selection method to achieve end results while maintaining customer satisfaction.
Escalate and communicate customer issues and network related alerts to Engineering, Management, and Administration as defined by our client's policies and escalation procedures.
Keep accurate, detailed and timely records of troubleshooting processes in the ticketing system.
Customer Service Engineer III Resume
Summary : To secure a position that will challenge my technical abilities of diagnosing, repairing, and proactively maintaining equipment within the commercial electrical/mechanical industry. Utilize these skills to keep your systems operating at their peak.
Skills : Have been self-managed for the last 13 years taking.
Correspond with customers to insure all systems were operating properly and efficiently as per individual maintenance service contract agreements with Peak Technologies.
Perform extensive electronic and mechanical repairs on various types of document processing equipment such as Pressure Seal systems, Roll Feeders to Continuous Print Systems, and Post; Fold, Cut and Collating Systems that process the roll printed documents.
Maintained and serviced Laser, Thermal and Impact printers.
Experience with electronic schematics, modifications, wiring diagrams, and associated hardware.
Complete preventative and corrective maintenance to ensure performance of customer equipment.
Track equipment schedules, order parts, update and maintain inventory.
Respond promptly to urgent requests initiated by clients and consistently resolve problems within the required timeframe.
Customer Service Engineer Consultant Resume
Summary : To join an IT team that will benefit from my experience in networking, infrastructure monitoring, incident escalation and management, troubleshooting, documentation and training.
Serves as customer facing front line support focused on managing and resolving complex incidents for 535 school districts and 290 libraries.
Provides first contact support for all products and platforms offered by ENA.
Makes config/routing changes on Customer and Infrastructure routers, switches, and ASA firewalls (Cisco) as well as Aerohive WIFI switches and AP's and Metaswitch VOIP platform.
Resolves data connectivity, firewall, voice over IP (VoIP), video teleconferencing, managed wifi, and systems incidents and change requests escalating to engineering teams when needed.
Provides prompt, pro-active network monitoring and customer notification for over 6,000 sites across the US.
Resolves monitored outages by managing vendors and dispatching resources.
Responds to after-hour customer issues through monitoring or voice communication.
Sr. Customer Service Engineer Resume
Summary : Customer Service Engineer is responsible for providing exceptional customer service to a wide range of customers. They will also help to maintain and improve the overall performance of the company.
Field servicing, troubleshooting, installation & relocating data Hardware.
Responsible for performing troubleshooting activities prior to the implementation of new systems.
Provided in-house technical support by phone and in person to the facilities staff as well as ENA Technical Staff.
Managing customer service with the coordination of times/dates between production, and client's needs.
ENA's Field Service Engineer is responsible for developing project plans and schedules for customers, vendors, and Telcos for all on-site work assignments.
Installs, troubleshoots, repairs and maintains telecommunications equipment in the field.
Defines and diagnose issues by applying technical expertise, product knowledge, communication and problem solving skills.
Determines root problem cause and provides resolution to customer.
Lead Customer Service Engineer Resume
Summary : Very talented and Hard Working. I have thirteen years of practical field experience in various fields, pertaining to Researching, Designing and manufacturing of any Industrial Automation systems. CNC, Industrial Robots, Palletizing, Filling machines, Packaging, Assembling and labelling machines.
Skills : Proficient In Microsoft Office, Routers, Switches, Hubs, Hard Drives, Backups, AC/DC Amplifiers, Oscillators, TTL/CMOS, Counters, Shift Registers, Memory Systems, Proficient In Microsoft Excel,Power Point And Outlook, Proficient In DNS, WINS, DHCP, HOSTS, TCP/IP, VPN, FTP, LAN, WLAN, WAN.
Schedule installation and maintenance service calls.
Travel to various customer locations operating on site to identify functional problems and recommend solutions.
Install, troubleshoot, repair and maintain Point of Sale (POS) computer and equipment such as IBM PC, Nodes, Switches and Servers.
Interact with other engineering groups to define, document, analyze, perform, and interpret tests for products, systems, components, or modifications.
Perform stress and performance tests on a variety of computer hardware & electro-mechanical equipment including circuit boards, processors and wiring.
Consult with clients regarding equipment use and optimal performance.
Train new employees to identify, analyze, and repair product failures/order replacement parts as needed.
Attend out-of-area training sessions as required.
Diploma In Electronics
Customer Service Engineer Head Resume
Objective : Results oriented, proactive professional with experience and familiarity in all facets of residential construction and building codes. Vast knowledge in electronic security (Fire, Burg & Access Ctl.) & telecommunications fields. Highly adept in all aspects of construction/project management, skills include but not limited to design/build, installation, operation/maintenance, customer support and training.
Skills : Computer Repair.
Used Wincor internal diagnostic software on PC's to troubleshoot hardware issues on ATM's to help pin point where errors could be found.
Performed PM's on ATM's when time permitted to prevent calls backs.
Programed IP addresses and DNS servers, when needed, into ATM to connect to the bank network.
Tested and verified hardware and peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data.
Monitored functioning of equipment and make necessary modifications to ensure system operates in conformance with specifications.
Installed and configured wireless networking equipment.
Installed new hardware or software systems or components, ensuring integration with existing network systems.
AA In Electronics Engineering
Customer Service Engineer Resume
Summary : Obtain a position utilizing my multiple years of experience in Helpdesk field. I have a strong technical aptitude, coupled with the ability to excel in multiple technical environments. In addition, possesses the remarkable ability to lead and inspire accordingly.
Skills : Customer service, Sales, Microsoft Office, communications, SAP.
Received inbound calls from users pertaining to the use of the software.
Assisted our internal Marketing, Sales, and Account Managers with the use of the software.
Provided potential customers with solutions on setting their projects up to gain the best results.
Facilitated demos of our web based application to potential and current clients when needed.
Performed Troubleshooting for users in html and java script for errors and completed custom programming as needed.
Provided help with Server and Desktop installs of the product.
Helped customers create and generate reports based off the data received.
Supported all users who required assistance with SPSS, PowerPoint, Excel, Word and IE 6.0 +.