A Call Center Trainer educates the support, sales, and customer service teams through interactive courses and seminars. The job description entails facilitating on-the-job coaching, developing educational material, and conducting training sessions for the new hires. Common responsibilities included on the Call Center Trainer Resume – developing digital and print educational materials; scheduling regular training sessions; organizing classroom-style seminars, conducting role-playing activities; identifying team skills gaps; ensuring new hires on sales training courses; liaising with managers and motivating on-the-job coaching; coordinating mentorship programs, and assessing the effectiveness of the training program.
Apart from proven work experience, the following are certain core and needed skills – knowledge of learning management software; familiarity with interactive learning activities; experience in sales and call center positions; and strong speaking skills. A degree in education and strong product knowledge is essential for this role.
Headline : Seeking new challenges in customer service, sales, or management. Looking for a company in which I can use my current skills to make a difference in customer satisfaction, retention, and growth.
Skills : Microsoft Office, Time Management, Customer Service.
Description :
Identified training needs and made recommendations to managers.
Distributed and maintained equipment and materials.
Assisted new employees with the completion of new hire paperwork.
Obtained network passwords and security badges for trainees.
Monitored and coached new communicators during their first 30 days of employment.
Tracked the candidate's progression and instructed them on the proper call center procedure.
Responsible for new hire orientation and training for three call center departments.
Experience
5-7 Years
Level
Executive
Education
MS In Consumer Science
Call Center Trainer Resume
Objective : An energetic individual looking for stability in a working environment in which I would utilize my knowledge, skills, and training effectively with the opportunity to advance.
Skills : Excel, Word Perfect, Outlook, QA Monitoring Systems.
Description :
Conducted various training sessions to meet client needs.
Participated in needs-analysis studies to help determine training needs within the organization.
Reported on the progress of employees under guidance during training periods.
Assessed trainees to measure progress and to evaluate the effectiveness of training materials and programs.
Assisted with the development and delivery of communication tools needed for the operation.
Assessed candidates for employment.
Participated in the administration and implementation of training programs.
Experience
2-5 Years
Level
Junior
Education
BA Of Arts And Sciences
Call Center Trainer Resume
Summary : An accomplished training and development professional with proven expertise in organizational development, change management, adult learning principles, needs assessment, and web-based tools. A proven track record of significant improvements in learning processes, productivity, quality, and customer satisfaction while reducing costs.
Skills : Oral And Communication Skills, PowerPoint, Call Center Management.
Description :
Planned, developed, and conducted needs analysis for customized training and staff development programs to meet identified needs.
Conducted orientation sessions and on-the-job training for new hires.
Developed instructional materials and products for the technology-based redesign of courses.
Researched and benchmarked best practices and trends in the business and recommended solutions to help meet business training objectives.
Designed instructional content and delivery methods for different levels or types of learners.
Fostered and maintained effective working relationships within the organization and provided superior customer service.
Facilitated customer applications via Web-Ex.
Experience
7-10 Years
Level
Management
Education
Associate's
Call Center Trainer Resume
Summary : Desire Part-Time Call Center Trainer position using my extensive career experience in customer service excellence and telephone professionalism. To provide project management oversight on organizational training solutions that covers all phases from design/development to implementation/delivery and measurement.
Designed curriculum and delivered classroom training to 400+ new and existing employees annually.
Collaborated with department heads and senior management to identify required skill sets.
Developed training presentations and student materials.
Presented new hire training to groups of 20-25.
Delivered customized remedial training and coaching to underperforming agents.
Worked in conjunction with HR to conduct pre-employment interviews and skills assessment testing.
Conducted new hire orientation.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Call Center Trainer Resume
Summary : To grow within an expanding company that is able to utilize my leadership and interpersonal skills while obtaining the knowledge necessary to excel within my position.
Skills : Training Development, Empathy, Product Knowledge.
Description :
Assisted with network and messaging operations, protocols, and authentication.
Provided software updates, maintenance releases, and support.
Delivered on-site training for new employees and professional development.
Identified training needs, developed, consulted upon, and edited training curriculum and materials.
Maintained error logs to identify error trends and training opportunities.
Created a new call center training curriculum within a couple of months.
Trained the trainer and provided onsite support during new hire training and go live.
Experience
7-10 Years
Level
Management
Education
Bachelor's In Communications
Call Center Trainer Resume
Headline : Call Center Trainer is responsible for teaching call center staff how to use the tools and processes related to customer service, sales, marketing, and other call center activities.
Skills : Microsoft Office Including SharePoint, Adobe Captivate, WebEx.
Description :
Led a project team to create and successfully launch a Learning Management System (LMS) within 3 weeks.
Collaborated with multiple departments and various levels of management to ensure customer satisfaction.
Created Policies to maintain the metrics required to effectively complete a call.
Implemented System Enhancements and Best Practices.
Coordinated meetings with subject matter experts Systems Administrator.
Conducted data entry updates on patient profiles.
Educated patients and physicians on documents received for the program.
Responsible for creating and administering ongoing training programs for new and current employees.
Experience
5-7 Years
Level
Executive
Education
GED
Call Center Trainer Resume
Summary : To acquire a Call Center Trainer position in a success-oriented company that seeks a responsible, career-conscience person whose acquired skills and knowledge, gained through education and experience, will be used towards the company and personal growth.
Skills : Leadership Skills, Communication Skills, Patience.
Description :
Oversaw customer service department, conducting bi-weekly department meetings, and prepared a monthly schedule.
Proofed contracts of other reps to assure accuracy.
Cross-trained in other departments such as dispatch, accounting, outside sales, and billing.
Run daily, weekly and monthly reports on active and non-active accounts to determine if properly closed or open and to ensure accuracy.
Conducted call monitoring on all employees in the call center to ensure compliance with company procedures.
Ran daily, weekly and monthly reports on call handle time, hold time, idle time, and dropped calls.
Gave on one coaching giving employees status reports and tips on improvement.
Experience
7-10 Years
Level
Management
Education
BS
Call Center Trainer Resume
Summary : To use my experience combined with my past leadership experience to become an associate for your company. To deliver training solutions to employees/leaders or prepare subject matter experts for the delivery of the training initiatives.
Skills : Customer Service, Communication Skills, Management Skills.
Description :
Developed and facilitated training for Customer Service Representatives.
Monitored and coached reps during side-by-side live call situations.
Worked closely with Call Center Management to ensure consistency.
Developed and distributed training aids and instructional materials.
Developed trainee assessments to determine the readiness of new hires.
Reviewed and edited training curricula for the team.
Maintained training records for all Contact Center staff.
Experience
10+ Years
Level
Senior
Education
BS In International Business
Call Center Trainer Resume
Summary : Charismatic, energetic, and highly creative training professional with over 10 years of experience with performance consulting, coaching, training, and mentoring in the areas of Customer Support. Considerable experience with assessing, designing implementing, and evaluating training for individuals as well as teams.
Skills : Empathy, Problem-Solving, and Flexibility, Listening Capacity.
Description :
Partnered with Implementation teams to develop documentation and training materials for new products/services.
Trained call center employees in a classroom setting.
Evaluated and monitored employees' weekly.
Monitored calls for quality assurance.
Trained employees in a variety of different client, provisional software systems giving feedback on their training status.
Worked with account executives to ensure training material and concepts were up-to-date.
Introduced new employees to company policies and guidelines through the onboarding process.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Call Center Trainer Resume
Summary : Highly motivated individual with 17+ years of experience in employee relations, recruitment and selection, compensation, safety, training, benefits, succession planning, worker's compensation, and performance management. Highly knowledgeable about training theories and methods used in designing, developing, and delivering successful training programs and adult learning concepts.
Skills : Microsoft Office Proficient, Phone Training, Application Processing.
Description :
Managed the Indoctrine of new employees weekly within the Call Center.
Handled all the new hire paperwork.
Taught all new employees the proper policies and procedures of the Company, Division, and Call Center.
Trained new employees on the fundamentals of outbound and Inbound Customer Service.
Monitored all communicators and provided feedback on how to make good quality phone calls.
Created PowerPoints and Word documents to further educate new employees.
Provided incentives to new employees to motivate them to achieve their goals and graduate from training to go to a Program Supervisors team.
Creating an account is free and takes five seconds.
You'll get access to the PDF version of this resume template.
Choose an option.
Sign up with Google
Sign up with Facebook
Sign up with Linkedin
This helps us make sure you're human and prevents spammers from abusing our services.
By continuing, you agree to our Privacy Policy and Terms.
Unlock the Power of Over 10,000 Resume Samples.
Take your job search to the next level with our extensive collection of 10,000+ resume samples. Find inspiration for your own resume and gain a competitive edge in your job search.
Get Hired Faster with Resume Assistant.
Make your resume shine with our Resume Assistant. You'll receive a real-time score as you edit, helping you to optimize your skills, experience, and achievements for the role you want.
Get Noticed with Resume Templates that Beat the ATS.
Get past the resume screeners with ease using our optimized templates. Our professional designs are tailored to beat the ATS and help you land your dream job.
