Call Center Trainer Resume Samples

A Call Center Trainer educates the support, sales, and customer service teams through interactive courses and seminars. The job description entails facilitating on-the-job coaching, developing educational material, and conducting training sessions for the new hires. Common responsibilities included on the Call Center Trainer Resumedeveloping digital and print educational materials; scheduling regular training sessions; organizing classroom-style seminars, conducting role-playing activities; identifying team skills gaps; ensuring new hires on sales training courses; liaising with managers and motivating on-the-job coaching; coordinating mentorship programs, and assessing the effectiveness of the training program.

Apart from proven work experience, the following are certain core and needed skills – knowledge of learning management software; familiarity with interactive learning activities; experience in sales and call center positions; and strong speaking skills. A degree in education and strong product knowledge is essential for this role.

 

Call Center Trainer Resume example

Call Center Trainer Resume

Headline : Seeking new challenges in customer service, sales, or management. Looking for a company in which I can use my current skills to make a difference in customer satisfaction, retention, and growth.

Skills : Microsoft Office, Time Management, Customer Service.

Description :

    1. Identified training needs and made recommendations to managers.
    2. Distributed and maintained equipment and materials. 
    3. Assisted new employees with the completion of new hire paperwork.
    4. Obtained network passwords and security badges for trainees. 
    5. Monitored and coached new communicators during their first 30 days of employment.
    6. Tracked the candidate's progression and instructed them on the proper call center procedure.
    7. Responsible for new hire orientation and training for three call center departments.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
MS In Consumer Science


Call Center Trainer Resume

Objective : An energetic individual looking for stability in a working environment in which I would utilize my knowledge, skills, and training effectively with the opportunity to advance.

Skills : Excel, Word Perfect, Outlook, QA Monitoring Systems.

Description :

    1. Conducted various training sessions to meet client needs.
    2. Participated in needs-analysis studies to help determine training needs within the organization.
    3. Reported on the progress of employees under guidance during training periods.
    4. Assessed trainees to measure progress and to evaluate the effectiveness of training materials and programs.
    5. Assisted with the development and delivery of communication tools needed for the operation.
    6. Assessed candidates for employment.
    7. Participated in the administration and implementation of training programs.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BA Of Arts And Sciences


Call Center Trainer Resume

Summary : An accomplished training and development professional with proven expertise in organizational development, change management, adult learning principles, needs assessment, and web-based tools. A proven track record of significant improvements in learning processes, productivity, quality, and customer satisfaction while reducing costs.

Skills : Oral And Communication Skills, PowerPoint, Call Center Management.

Description :

    1. Planned, developed, and conducted needs analysis for customized training and staff development programs to meet identified needs.
    2. Conducted orientation sessions and on-the-job training for new hires.
    3. Developed instructional materials and products for the technology-based redesign of courses.
    4. Researched and benchmarked best practices and trends in the business and recommended solutions to help meet business training objectives.
    5. Designed instructional content and delivery methods for different levels or types of learners.
    6. Fostered and maintained effective working relationships within the organization and provided superior customer service.
    7. Facilitated customer applications via Web-Ex.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Associates In Business Administration

Call Center Trainer Resume

Summary : Desire Part-Time Call Center Trainer position using my extensive career experience in customer service excellence and telephone professionalism. To provide project management oversight on organizational training solutions that covers all phases from design/development to implementation/delivery and measurement.

Skills : Technical Support, Problem-Solving, Organizational Skills.

Description :

    1. Designed curriculum and delivered classroom training to 400+ new and existing employees annually.
    2. Collaborated with department heads and senior management to identify required skill sets.
    3. Developed training presentations and student materials.
    4. Presented new hire training to groups of 20-25.
    5. Delivered customized remedial training and coaching to underperforming agents.
    6. Worked in conjunction with HR to conduct pre-employment interviews and skills assessment testing.
    7. Conducted new hire orientation.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
High School Diploma

Call Center Trainer Resume

Summary : To grow within an expanding company that is able to utilize my leadership and interpersonal skills while obtaining the knowledge necessary to excel within my position.

Skills : Training Development, Empathy, Product Knowledge.

Description :

    1. Assisted with network and messaging operations, protocols, and authentication.
    2. Provided software updates, maintenance releases, and support.
    3. Delivered on-site training for new employees and professional development.
    4. Identified training needs, developed, consulted upon, and edited training curriculum and materials. 
    5. Maintained error logs to identify error trends and training opportunities.
    6. Created a new call center training curriculum within a couple of months.
    7. Trained the trainer and provided onsite support during new hire training and go live.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor's In Communications

Call Center Trainer Resume

Headline : To utilize my skills and education in conjunction with my professional, administrative, and communicative talent to ensure consistent, quality customer service to all people encountered.

Skills : Microsoft Office Including SharePoint, Adobe Captivate, WebEx.

Description :

    1. Led a project team to create and successfully launch a Learning Management System (LMS) within 3 weeks. 
    2. Collaborated with multiple departments and various levels of management to ensure customer satisfaction.
    3. Created Policies to maintain the metrics required to effectively complete a call. 
    4. Implemented System Enhancements and Best Practices.
    5. Coordinated meetings with subject matter experts Systems Administrator. 
    6. Conducted data entry updates on patient profiles.
    7. Educated patients and physicians on documents received for the program.  
    8. Responsible for creating and administering ongoing training programs for new and current employees.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
GED

Call Center Trainer Resume

Summary : To acquire a Call Center Trainer position in a success-oriented company that seeks a responsible, career-conscience person whose acquired skills and knowledge, gained through education and experience, will be used towards the company and personal growth.

Skills : Leadership Skills, Communication Skills, Patience.

Description :

    1. Oversaw customer service department, conducting bi-weekly department meetings, and prepared a monthly schedule.
    2. Proofed contracts of other reps to assure accuracy.
    3. Cross-trained in other departments such as dispatch, accounting, outside sales, and billing.
    4. Run daily, weekly and monthly reports on active and non-active accounts to determine if properly closed or open and to ensure accuracy.
    5. Conducted call monitoring on all employees in the call center to ensure compliance with company procedures.
    6. Ran daily, weekly and monthly reports on call handle time, hold time, idle time, and dropped calls.
    7. Gave on one coaching giving employees status reports and tips on improvement.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BS

Call Center Trainer Resume

Summary : To use my experience combined with my past leadership experience to become an associate for your company. To deliver training solutions to employees/leaders or prepare subject matter experts for the delivery of the training initiatives.

Skills : Customer Service, Communication Skills, Management Skills.

Description :

    1. Developed and facilitated training for Customer Service Representatives.
    2. Monitored and coached reps during side-by-side live call situations.
    3. Worked closely with Call Center Management to ensure consistency.
    4. Developed and distributed training aids and instructional materials.
    5. Developed trainee assessments to determine the readiness of new hires.
    6. Reviewed and edited training curricula for the team.
    7. Maintained training records for all Contact Center staff.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS In International Business

Call Center Trainer Resume

Summary : Charismatic, energetic, and highly creative training professional with over 10 years of experience with performance consulting, coaching, training, and mentoring in the areas of Customer Support. Considerable experience with assessing, designing implementing, and evaluating training for individuals as well as teams. 

Skills : Empathy, Problem-Solving, and Flexibility, Listening Capacity.

Description :

    1. Partnered with Implementation teams to develop documentation and training materials for new products/services.
    2. Trained call center employees in a classroom setting.
    3. Evaluated and monitored employees' weekly.
    4. Monitored calls for quality assurance.
    5. Trained employees in a variety of different client, provisional software systems giving feedback on their training status.
    6. Worked with account executives to ensure training material and concepts were up-to-date.
    7. Introduced new employees to company policies and guidelines through the onboarding process. 
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School Diploma

Call Center Trainer Resume

Summary : Highly motivated individual with 17+ years of experience in employee relations, recruitment and selection, compensation, safety, training, benefits, succession planning, worker's compensation, and performance management. Highly knowledgeable about training theories and methods used in designing, developing, and delivering successful training programs and adult learning concepts.

Skills : Microsoft Office Proficient, Phone Training, Application Processing.

Description :

    1. Managed the Indoctrine of new employees weekly within the Call Center.
    2. Handled all the new hire paperwork.
    3. Taught all new employees the proper policies and procedures of the Company, Division, and Call Center.
    4. Trained new employees on the fundamentals of outbound and Inbound Customer Service.
    5. Monitored all communicators and provided feedback on how to make good quality phone calls.
    6. Created PowerPoints and Word documents to further educate new employees. 
    7. Provided incentives to new employees to motivate them to achieve their goals and graduate from training to go to a Program Supervisors team.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
GED